Courses – A

Abbreviating, Capitalizing, and Using Numbers

No doubt you’ve had to use abbreviations, capital letters, and numbers in your business writing. But are you using them correctly? This course presents the basic rules related to capital letters, abbreviations, and numbers. It covers abbreviations of titles, names, locations, and countries, as well as how to capitalize direct quotes, titles, names of organizations, and product names, among other elements. In addition, you will be introduced to the forms and uses of numbers with dates and time, money, fractions, and symbols.

Course ID:
acm_04_a03_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Business Skills –> Business Grammar Basics

Accident Investigation and Reporting

Versión en Español: Investigación e informe de accidentes
ID del Curso: esh_sah_a62_sh_esdo

This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, and then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Course ID:
esh_sah_a62_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

Achieve Productivity in Your Personal Life

A busy personal life has a direct correlation to your productivity level at your job. Get control of your tasks at home and that will help your productivity level at work, making you better able to stick to schedules and meet deadlines by reducing the stress and distractions that come from trying to juggle home and work at the same time. In this course, you’ll explore some tips for getting yourself and your family out the door in the morning, as well as managing areas of your life such as personal appointments, personal organization, parental responsibilities, and your personal health and well-being.

Course ID:
pd_32_a04_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Time Management & Productivity

Achieve Your Objectives through Effective Delegation

Have you ever heard one of these phrases: ‘If you want to get on in an organization, never make yourself indispensable, make yourself redundant!’ or maybe ‘Don’t work hard, work smart!’ What all these are really saying is the same thing – learn to delegate effectively. If you can give the right tasks in the right way to your team, you will motivate them, grow their ability to act alone, and free yourself and your time for challenging tasks and roles fulfilling everyone’s objectives. In this course, you’ll first learn about the impact of different delegation styles. You’ll then be introduced to principles you can use to help you decide what to delegate and to whom.

Course ID:
mgmt_39_a01_bs_enus

Approx Time:
30 mins

Location:
Management Training –> Management –> Management Essentials

Achieving Goals through Perseverance and Resilience

Obstacles and setbacks can get in the way of your goals. Few things are as frustrating as watching your best-laid plans fall to pieces and go off track. To succeed, you must adapt, keep your focus, and get things back on track; and this requires resilience and perseverance. This course provides you with tools and techniques that you can use to manage obstacles and setbacks presented along your route to success. By showing you how to stay focused on your goal and proactively anticipate and plan for possible difficulties, this course helps you achieve your end goals using perseverance and resilience.

Course ID:
pd_26_a02_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Locations:
Management Training –> Human Resources –> HRCI CEU Courses
Professional & Personal Training –> Personal Growth –>Goal Setting & Accountability

Achieving Personal Goals

All of us need balance in our lives. We struggle to balance our careers, our families, our health, our emotions, our social lives, and our spirituality. You can probably think of instances in your life when you’ve spent too much time in one area, only to have another area suffer. You must find balance in your life and determine where you are and what you need.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

Active Shooter

Versión en Español: Tirador activo
ID del Curso: esh_sah_b92_sh_esdo

This course helps you prepare to respond to an active shooter situation. It begins by describing the typical character of active shooter incidents. It then explains how to determine the correct course of action in such a situation depending on the circumstances: escape, hiding in a secure location, or physically engaging with the shooter. The course then lays out the principles you should follow in relation to each of these options. Finally, you’ll also learn about what to expect and how to react when law enforcement arrives. This course was developed with subject matter support provided by Norsemen Training & Consulting Group, a leader in personal protection training and personal safety.

Course ID:
esh_sah_b92_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

Aligning Goals and Priorities to Manage Time

Meeting targets and achieving goals consistently regardless of the business situation isn’t easy. A big part of doing this successfully is managing time effectively. In this course, you’ll learn why it’s important to align your goals with your company’s goals, and you’ll learn how to do it with a goal alignment worksheet. You’ll also learn how to ask questions to clarify goals, and how to establish and prioritize priorities based on these goals.

Course ID:
apd_08_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Time Management & Productivity

Anger Management

Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. This workshop will help teach participants how to identify their anger triggers and what to do when they’re angry.

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Personal Growth –> Conflict and Anger Management

* Anticipating and Solving Problems as a Project Champion

Business Impact Series

Every project faces obstacles. This Business Impact details strategies that project champions can use to prevent obstacles from turning into more serious problems.

Course ID:
_pc_bi_pmbi007

Approx Time:
15 mins

Locations:
Professional & Personal Training –> Business Skills –> Project Management
Business Impact Series –> Anticipating and Solving Problems as a Project Champion

Applying Emotional Intelligence in the Workplace

Being “smart” isn’t enough. To reach your full potential, personally and professionally, you need emotional intelligence—the set of skills that enables you to manage your own feelings and relate effectively to the feelings of others. This course will show you how to use emotional intelligence at work to increase your success and satisfaction.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Staying Positive

Applying Leadership Basics

Sound leadership involves both the leader and the people he or she leads. Everyone needs to work in harmony to accomplish a specific purpose. As an effective leader you will need to reinforce that purpose. You should establish a firm direction on how the work will be undertaken and completed.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management Training –> Management –> Leadership

** Applying Your Best Thinking

Challenge Series

Critical thinking is your best thinking. You use reason and logic to help you sort through data to remove bias, opinion, and emotion and come up with rational conclusions. It’s a hugely valuable skillset, but it’s not much use if it’s just an academic or intellectual exercise. In this Challenge, you’ll use critical thinking to evaluate different Employee Appreciation strategies in a telecommunications company scenario.

Course ID:
_pc_ch_pech003

Approx Time:
15 mins

Locations:
Professional & Personal Training –> Personal Growth –> Critical Thinking
Challenge Series –> Applying Your Best Thinking

Appreciating Personal Differences

An organization with employees of only one personality style, like a painting with only one color, would be dull and ineffective. When you understand and recognize the value of each style, then your personality and those of your colleagues can complement each other and harmonize like the colors of a single work of art.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management Training –> Management –> Team Building

Attention Management

A distracted workforce is less than effective. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Attention management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals.

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Personal Growth –> Time Management & Productivity

Audience and Purpose in Business Writing

To write effective and appropriate business messages, you need to know your audience and your purpose. In this course, you’ll discover how to identify your readers and create messages that convey the appropriate tone for different reader roles. You’ll also explore how to write effectively for the three most common purposes: to inform, respond, or persuade.

Course ID:
comm_51_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Business Communication Essentials

Avoid Procrastination by Getting Organized Instead

The last time you were faced with a list of tasks, which one did you do first? Was it the most difficult? Was it a random choice, or did you choose the easiest task first? The latter points toward procrastination – a habit that causes urgent and difficult tasks to pile up as you avoid them. Procrastinators typically focus on the reasons not to do something, rather than just doing it. Don’t think about working more hours, think about working better hours. In this course, you’ll discover some tips to become more organized and combat time wasters. You’ll learn about the causes of procrastination, and the ways to develop your self-discipline. You’ll also learn how to set your priorities and know when to say yes to a new task and when to say no.

Course ID:
pd_32_a02_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Time Management & Productivity

Courses – B

Back Safety and Injury Prevention

Versión en Español: Protección de la espalda y prevención de lesiones
ID del Curso: esh_sah_a23_sh_esdo

This course is designed to bring awareness into the work environment and help eliminate preventable back injuries. It will provide information regarding job-specific hazards, safe work practices, and ergonomics. The content in this course is designed to comply with the intent of the applicable regulatory requirements.This course covers job-specific hazards that contribute to preventable back injuries, ergonomic considerations that minimize back injuries in the workplace, and safe work practices that minimize back injuries.

Course ID:
esh_sah_a23_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

Balancing Work and Family

The conflict between work and family isn’t new; we have been trying to manage this complex balancing act for decades. Today, more than ever, individuals are required to fulfill multiple roles in their personal and professional lives. Managing personal and family needs with career responsibilities and the other roles you fill-all within the constraints of a 24-hour day-can be a real challenge.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

Basics of Effective Communication

Virtually everything that happens for good or ill in an organization, or even between human beings in general, is a direct result of communication. Nothing in life gets done without it. In fact, your entire being is involved in it every minute of every day.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Communications

Basics of Effective Selling

Selling is a complex and sophisticated process, but successful sales begin and end with the essentials. Whether you’re selling high-tech or a neighborhood window-washing service, this is a good place to start.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Sales

Becoming an Effective Team Member

Being an effective member of a team is a great way to build your skills and broaden your relationships. For many people it is a new opportunity; others have been on teams before, with experiences ranging from awful to terrific.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management Training –> Management –> Team Building

Behavior-based Safety for Supervisors

Versión en Español: Seguridad basada en el comportamiento para supervisores
ID del Curso: esh_sah_a71_sh_esdo

This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_a71_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

Being an Effective Team Member

Versión en Español: Ser un miembro eficiente del equipo
ID del Curso: team_02_a01_bs_esdo

A truly effective team is equal to more than the sum of its parts. And it takes the dedication of every member of the team. Effective team members go beyond themselves and their personal desires and goals. If you want to be an effective team member, your challenge is to put the team first, which means maximizing your contributions to help the team accomplish its purpose. This course covers strategies and techniques to help you become an effective and valued member of your team.

Course ID:
team_02_a01_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Professional & Personal Training –> Business Skills –> Optimizing Your Performance on a Team
Cursos de español –> Optimización de su rendimiento en un equipo

Best Practices for Interviewing & Hiring – video OR non-video version

Participants will review a series of critical concepts and best practices related to hiring new employees. Training addresses common mistakes made during interviewing and the hiring process.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Compliance Training –> Compliance – Video Trainings
Compliance Training –> Compliance – Non Video Trainings
Professional & Personal Training –> Human Resources –> HRCI CEU Courses

Best Practices for Progressive Discipline – video OR non-video version

The goal of corrective action is not to punish underachievers, but to improve their performance. Supervisors and managers are essentially the “Coach” of a work team. How problem performance is dealt with largely determines whether that team will celebrate victory or wallow in defeat. Participants will learn the principles and best practices of effective disciplinary actions.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Compliance Trainings –> Compliance – Video Trainings
Compliance Trainings –> Compliance – Non Video Trainings
Professional & Personal Training –> Human Resources –> HRCI CEU Courses

Building a Successful Team

One of the most important work group concepts of the last fifteen or twenty years is that of teams. But not all teams are alike. Your own experience with teams may vary widely from that of others. You may have been on really effective teams, or you may have wasted a lot of time on teams that floundered.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Team Building
Management Training –> Human Resources –> HRCI CEU Courses

** Building Peer Relationships

Challenge Series

It is up to you to build relationships with your peers. So how can you do this? This Challenge explores the ways you can be proactive in forging good relations with your peers and how that can benefit you and the organization as a result. The learner takes the role of a professional working in the Marketing Department of a data backup services company.

Course ID:
_pc_ch_pach019

Approx Time:
15 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Peer Relationships & Networking
Professional & Personal Training –> Personal Growth –> Peer Relationships & Networking
Challenge Series –> Building Peer Relationships

Building Strong Customer Relationships

Your customers will make you or break you, and developing relationships is the bottom line. Find out how you can provide consistent and legendary customer service to maintain your competitive position.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Customer Focus
Professional & Personal Training –> Customer Service & Sales –> Sales

Building Your Presentation

Versión en Español: Crear su presentación
ID del Curso: acm_05_a02_bs_esdo

For a presentation to be effective, it needs to have a sound structure. To ensure that your presentation has this structure, you should transform your ideas about its purpose, audience, and key points into notes and aids that will guide you. In this course, you’ll learn how to write the key parts of a presentation so they’re memorable and effective. You’ll also learn how to select and use presentation and visual aids. Finally, you’ll learn how to rehearse your presentation – a key step in building confidence for the real thing.

Course ID:
acm_05_a02_bs_enus

Approx Time:
30 mins

Location:
Management Training –> Management –> Presentation & Public Speaking
Professional & Personal Training –> Customer Service & Sales –> Presentation & Public Speaking
Cursos de español –> Presentación y hablar en público

Business Ethics

Good business ethics are essential for the long-term success of an organization. A company’s ethics will determine its reputation and will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company’s ethics are developed. It is a two-way street, the influence goes both ways, which makes understanding ethics a very important part of doing business today.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management Training –> Management –> Management Essentials

Business Law and the Manager’s Responsibilities

Do you know what your legal responsibilities are as a manager? Do you know that in certain circumstances you may be held personally responsible for the actions of others? How can you protect your organization and yourself when dealing with legal issues? As a manager, knowing the answers to these questions can help you make decisions that are better for you and your organization. It is essential that managers understand the principles of business law as they fulfill their responsibilities. This course will explore the impact and legal implications of your decisions at work.

Course ID:
stgy_07_a03_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Management Essentials
Management Training –> Human Resources –> HRCI CEU Courses

Business Planning Essentials: Performing Key Analyses

Business plans are created for many different reasons – to get funding for a project, to evaluate future growth, or to fulfill strategic initiatives. But many plans go out of date before they’re even complete. Changes happen fast in business and, for a plan to have any value, it needs to evolve with your organization and stay relevant in the face of uncertainty. Ongoing analyses of the internal and external environments are important to help keep plans relevant. This course describes how to carry out an analysis, including the assessment of your organization’s market strategy, resources, organizational structure, and financial position. It shows how understanding internal factors can guide you in writing a business plan that reflects the strengths and resources of the organization.

Course ID:
stgy_10_a02_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Advanced Management –> Business Planning Essentials
Management Training –> Human Resources –> HRCI CEU Courses
Professional & Personal Training –> Business Skills –> Business Planning Essentials

Business Planning Essentials: Preparing a Business Plan

Anyone who wants to gain support for an idea or initiative needs a well-prepared business plan. A business plan is like a road map that helps you clearly see the opportunities and obstacles you’ll inevitably face as you pursue your business idea. Preparing a plan takes a lot of time because a plan typically contains many sections and comprehensive information. But it’s worth spending time on it. With a well-prepared plan, you stand a better chance of getting the support you need to succeed. This course describes what a business plan is, why you use it, and its main ingredients – opportunity, solution, execution, and outcomes. It also explains how to prepare to create your plan by defining your purpose clearly, doing proper research, and establishing goals.

Course ID:
stgy_10_a01_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Advanced Management –> Business Planning Essentials
Management Training –> Human Resources –> HRCI CEU Courses
Professional & Personal Training –> Business Skills –> Business Planning Essentials

Business Planning Essentials: Preparing for Implementation

One of the most difficult aspects of business planning is moving from strategic thinking to action. This course describes activities that help coordinate the implementation of business plans, including developing action plans, determining how the implementation should be measured and monitored, as well as how to assess outcomes. It details how to use an action planning process to facilitate business plan implementation. This process entails steps such as clarifying the outcomes you want, listing the actions necessary to achieve those outcomes, assigning responsibilities, and determining resources needed. Finally, the course explains how to develop a reporting and monitoring structure in order to help ensure a more streamlined implementation process.

Course ID:
stgy_10_a03_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Advanced Management –> Business Planning Essentials
Management Training –> Human Resources –> HRCI CEU Courses
Professional & Personal Training –> Business Skills –> Business Planning Essentials

Business Writing

Writing is a key method of communication for most people, and it’s one that many people struggle with. This workshop will give participants a refresher on basic writing concepts such as spelling, grammar, and punctuation. It will also provide an overview of the most common business documents such as proposals, reports, and agendas. All of this will provide that extra edge in the workplace.

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Customer Service & Sales –> Business Communication Essentials

Courses – C

Change Management

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management Training –> Management –> Management Essentials

Choosing a Childcare Provider

You make a lot of important decisions in your lifetime and choosing the right daycare provider is probably one of the most crucial. How do you make an informed choice about where your child should spend a large part of his or her formative years? What should you look for to select the right daycare center for your needs? This course will help answer these important questions.

Course ID:
N/A

Approx Time:
30 mins

Location:
Personal Training –> Personal Growth –> Personal Growth

Civility in the Workplace

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. You will learn skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace.

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Personal Growth –> Conflict and Anger Management

Clarity and Conciseness in Business Writing

Versión en Español: Claridad y concisión en la escritura empresarial
ID del Curso: comm_51_a02_bs_esdo

Being clear and concise in business documents and messages isn’t always easy. But it’s essential in the workplace if you want what you write to be read. In this course, you’ll explore techniques you can use to make your writing more clear. Specifically, you’ll learn about the importance of using short and familiar words, appropriate connotations, concrete and specific language, and transitional words and phrases. You’ll also explore tips for being more concise in your writing and best practices for organizing content.

Course ID:
comm_51_a02_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Business Communication Essentials
Cursos de español –> Fundamentos de la comunicación empresarial

Closing the Sale

Sales professionals work hard to develop a winning sales approach. They thrive on establishing mutually satisfying relationships with prospective customers and enjoy showing them how they can be more successful and meet their goals with whatever the salesperson is selling. But until money changes hands, there is no sale. The culmination of all the effort is closing a sale. This course will help you improve your track record.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Sales

Coaching and Counseling

Coaching and counseling are skills that can be learned through practice, persistence, and patience, just like figure skating. If you have a genuine desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient as a coach or counselor.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management Training –> Management –> Leadership

** Coaching Challenge

Challenge Series

Successful organizations employ coaching to develop individuals and teams. This Challenge Series product explores different approaches for coaching.

Course ID:
_pc_ch_lach024

Approx Time:
15 mins

Location:
Management Training –> Management –> Mentoring & Coaching
Professional & Personal Training –> Business Skills –> Mentoring & Coaching
Challenge Series –> Coaching Challenge

Coaching Techniques that Drive Change

Coaching by definition is action-centered. This is the main thing that differentiates it from counseling. At this point in the coaching engagement, the coach and coachee will have agreed on and co-created the Strategic Action Plan, which defines the goals and activities that the coachee will be working on throughout the remainder of the experience. Techniques covered in this course will give the learner the tools needed to lead from behind as a coach. Leading from behind is providing guidance through skillful observation and communication techniques that help guide the coachee’s discoveries, self-awareness, epiphanies, and ‘aha’ moments.

Course ID:
mgmt_38_a02_bs_enus

Approx Time:
30 mins

Location:
Management Training –> Management –> Mentoring & Coaching
Professional & Personal Training –> Business Skills –> Mentoring & Coaching

Coaching to Drive Performance

The proven fact is that desired results are achieved more quickly with the guidance of a personal Coach. When a coach is working to drive performance, the coachee is being held accountable to do what they say they are going to do, and want to do. This phase of a coaching engagement is called the ‘accountability phase’ in coaching. It is also the phase when the ‘shoulds and ought-tos’ bubble to the surface – the things that a Coachee is unconsciously following, instead of their true aspirations. These ‘shoulds and ought-tos come from outside the coachee, and it is in this phase that they must be dealt with, by either eliminating them or figuring out a way to deal with them.

Course ID:
mgmt_38_a03_bs_enus

Approx Time:
30 mins

Location:
Management Training –> Management –> Mentoring & Coaching
Professional & Personal Training –> Business Skills –> Mentoring & Coaching

Collision Avoidance

Versión en Español: Cómo evitar choques
ID del Curso: esh_sah_b54_sh_esdo

Each year, tens of thousands of people are injured or killed in vehicle collisions. That’s why it’s important that all drivers understand the challenges that face them on the nation’s roads and highways. In this course, you’ll learn about types of collisions and how to avoid them, how to deal with emergency stop situations such as skids and shoulder drops, how to prevent collisions by properly negotiating intersections, and techniques for dealing with common distractions. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b54_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Transportation
Cursos de español –> Transporte

Communicating during Difficult Times

Communication is never more important than when a business is experiencing difficult times. When a company is affected by a struggling economy or other pressures, hard decisions have to be made, and employees need to be on board. Responsibilities include communicating strategic vision, explaining the rationale for decisions, and translating those decisions into day-to-day operations. Leaders need to communicate to employees how decisions will benefit them and the organization, and impress on them the importance of understanding, accepting, and carrying out these decisions. Creating a communication plan that identifies the exact nature of the decisions and the actions needed to implement them will help leaders get support from employees.

Course ID:
mgmt_25_a01_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Advanced Management –> Managing During Difficult Times
Management Training –> Human Resources –> HRCI CEU Courses
Management Training –> Human Resources –> Managing During Difficult Times

Communicating with Professionalism and Etiquette

Organizations rely on proper communications to build strong relationships among employees and develop their customer base. Those who excel in professional environments understand the difference proper communication etiquette makes in demonstrating professionalism and competence. Following the accepted norms and behaviors of communicating in the workplace can help you to ensure that your messages are conveyed as you intended. Observing norms enables you to build and nurture your relationships with colleagues, subordinates, and superiors. This course strengthens your ability to communicate in a professional manner.

Course ID:
pd_25_a03_bs_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Customer Service & Sales –> Business Communication Essentials

Communication Skills and Project Management

An essential element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today’s global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project’s specified goals and objectives, a manager must also effectively plan, estimate, and monitor the progress of the project and know what tools to apply. This course explores how communication takes place, and presents techniques and strategies for enhancing communication. It also examines how various project management tools can be used to analyze project risk, feasibility, and priority.

Course ID:
oper_04_a05_bs_enus

Approx Time:
2 hours

Location:
Management Training –> Advanced Management –> Business Performance Management

Communication Strategies

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Customer Service & Sales –> Communications

Conducting a Performance Review

Many managers shudder at the thought of performance feedback interviews. It’s one of the most challenging and intimidating responsibilities that leaders have. But a performance review is a great opportunity for you and your subordinates to develop a positive working relationship and improve productivity.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 1/4 credits

Location:
Management Training –> Management –> Management Essentials
Management Training –> Human Resources –> HRCI CEU Courses

Confined Spaces

Versión en Español: Espacios confinados
ID del Curso: esh_sah_a28_sh_esdo

This course covers information about confined spaces, hazardous atmospheres, necessary equipment, and permits. The intent of the course is to provide the learner with information about the hazards and hazard control methods that will permit safe work in enclosed work areas or confined spaces. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_a28_sh_enus

Approx Time:
45 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

Conflict Intervention

Conflict is inevitable. It can destroy and it can create. With skilled intervention, conflict has the potential of developing better communication, more effective solutions, and greater empathy.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Professional & Personal Training –> Customer Service & Sales –> Communications

Conflict Resolution

Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Personal Growth –> Conflict and Anger Management

Creating a Strong Leadership Team

Turning a group of people into an integrated, cohesive unit at any level of a project or organization can be a challenge. Turning leaders into a team is even tougher-but absolutely essential!

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Team Building
Management Training –> Human Resources –> HRCI CEU Courses

Creating an Effective Sales Team

You are responsible for organizing, motivating, guiding, directing, and otherwise orchestrating the activities and assuring the results of a group of sales professionals. Where do you start? How do you keep their creative energy high? How do you help them maintain their focus and positive attitude through the ups and downs of a dynamic career? This course will give you some great ideas.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management Training –> Management –> Team Building
Professional & Personal Training –> Customer Service & Sales –> Sales

** Creating Work/Life Balance

Challenge Series

For working professionals, keeping up with the competing demands of office and home takes more than good time-management skills. It requires an ability to prioritize and set a healthy work/life balance. This Challenge Series exercise explores the ways that work/life balance can be created to minimize stress and maximize productivity.

Course ID:
_pc_ch_lach036

Approx Time:
15 mins

Location:
Professional & Personal Training –> Personal Growth –> Work-Life Balance
Challenge Series –> Creating Work/Life Balance

Creative Problem Solving

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day.

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Problem Solving & Decision Making
Professional & Personal Training –> Personal Growth –> Problem Solving & Decision Making

** Creativity: Developing and Communicating Ideas

Challenge Series

Creativity isn’t reserved for authors, painters, and filmmakers. It’s an essential trait for every business professional who wants to maximize resources and discover opportunities. This Challenge Series exercise explores the skills and practices needed to be a creative force. The learner plays the role of a product development team member for an automotive diagnostic equipment company.

Course ID:
_pc_ch_pach025

Approx Time:
15 mins

Location:
Professional & Personal Training –> Business Skills –> Problem Solving & Decision Making
Professional & Personal Training –> Personal Growth –> Problem Solving & Decision Making
Challenge Series –> Creativity: Developing and Communicating Ideas

Cross-functional Team Fundamentals

Cross-functional teams are groups of employees from different functional areas of an organization – such as Research, Marketing, and Human Resources – who are all focused on a single goal. They’re often formed to design and develop new products, choose and implement new technologies through the organization, or control product costs. They can benefit your organization because they help to improve coordination and innovation across divisions. This course provides a fundamental understanding of what cross-functional teams are. It also details the advantages of using such teams and explains the kinds of situations where they’re most or least appropriate.

Course ID:
lead_10_a01_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Making Cross-Functional Teams Work
Management Training –> Human Resources –> HRCI CEU Courses
Professional & Personal Training –> Business Skills –> Making Cross-Functional Teams Work

Cultivating Relationships with Your Peers

Developing and maintaining relationships with your peers at work can lead to success for both you as an individual, and for your organization. A supportive peer network can provide you with a wide variety of expertise and institutional knowledge, and enable you to leverage other people’s networks. This course explores how you can identify the peers in your organization who are especially important in meeting your goals and how to develop and maintain solid, mutually beneficial relationships with these people.

Course ID:
apd_04_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Peer Relationships & Networking
Professional & Personal Training –> Personal Growth –> Peer Relationships & Networking

Customer-Focused Management

Sam Walton, founder of Wal-Mart, is reputed to have said, “There is only one boss – the customer. And he can fire everybody in the company – from the chairman on down – simply by spending his money somewhere else.” Effective quality management processes focus on the customer. In today’s global marketplace, customers have more choices than ever before. To achieve success, it is vital for enterprises to accurately identify the wants, needs, and expectations of their customers. This course explores the relationship between the treatment of internal customers and the impact on external customers.

Course ID:
oper_04_a09_bs_enus

Approx Time:
2 hours 30 mins

Location:
Management Training –> Advanced Management –> Business Performance Management

Courses – D

Dealing with Customer Service Incidents and Complaints

Versión en Español: Tratar con incidentes y quejas de servicio al cliente
ID del Curso: acs_02_a04_bs_esdo

Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate documentation for incident reporting, and how to handle difficult customers.

Course ID:
acs_02_a04_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Customer Focus
Cursos de español –> Atención al cliente

Dealing with Difficult Customers

Today’s information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Customer Focus
Professional & Personal Training –> Customer Service & Sales –> Sales

Dealing with Violence in the Workplace

One out of every four full-time workers is harassed, threatened, or attacked on the job each year. That is a shocking statistic, yet most companies do not have a written policy on workplace violence, have not taken preventative measures, and probably do not understand the causes or warning signs of such behavior. While you hope a violent situation never occurs in your company, this course will help prepare you and your company to effectively manage violent situations should they occur.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management Training –> Management –> Management Essentials

** Decisions: Making the Right Move

Challenge Series

You make decisions all day long; many are quick and simple. But when decisions have a far reaching impact, you need to take care to fully understand the issue, consider diverse viewpoints, and evaluate various options against the right criteria, avoiding traps of bias and hasty conclusions along the way. Once you’ve made the best decision, put it in action and verify the results. In this Challenge, you’ll play the role of a Facilities Manager using a problem-solving approach to choose the right building and location for your company’s next move.

Course ID:
_pc_ch_pech001

Approx Time:
15 mins

Location:
Professional & Personal Training –> Business Skills –> Problem Solving & Decision Making
Personal Training –> Personal Growth –> Problem Solving & Decision Making
Challenge Series –> Decisions: Making the Right Move

Defensive Driving

Versión en Español: Conducción defensiva
ID del Curso: esh_sah_b45_sh_esdo

This course will provide simple defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements – define defensive driving, recognize accident prevention methods, identify the importance of seat belts, describe the facts concerning the impact of ‘drinking and driving’, and identify vehicle safety measures on the job. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b45_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Transportation
Cursos de español –> Transporte

Defensive Driving: Truck Safety

When people think of defensive driving, they think of “watching out for the other guy” or defending themselves from other drivers. That’s definitely important, but defensive driving involves more than just that. It is as much about what you do and what kind of driver you are. It’s about being a safe driver, driving a safe vehicle, knowing how to drive your vehicle, driving carefully in hazardous conditions, and knowing when to take yourself off the road. It’s about arming yourself with all the knowledge you can before you turn the key and head for the roadways. This course is designed to give drivers of commercial vehicles a well-rounded look at the key concepts associated with defensive driving and provide tips to prepare drivers for the everyday challenges on the road.

Course ID:
esh_sah_a12_sh_enus

Approx Time:
3 hours

Location:
Compliance Training –> Transportation

Delegating

Delegation is an integral part of employee development, product improvement, and workload management. When done correctly, it can make your job easier and your subordinates’ jobs more fun. By using just a few key tips and strategies, you can make it a win-win situation.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management Training –> Management –> Supervision

Developing a Strategic Plan

Fortune 500 companies aren’t successful by accident. They use strategic plans and consistently outperform companies that do not. A strategic plan directs the resources of an organization to a successful future-it’s the route a company follows.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management Training –> Management –> Leadership

Developing Critical Thinking Skills in Children

Every day you make decisions and respond to life choices in the blink of a moment, but have you ever stopped to consider how you learned the crucial decision making skills that enable you to do this? These skills, often called critical thinking skills, constitute the toolbox of thought processes that determine your ability to act with wisdom and prudence in any given situation.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

** Developing People

Challenge Series

All companies need to develop their employees. This Challenge examines how organizational restructuring can provide development opportunities.

Course ID:
_pc_ch_lach013

Approx Time:
15 mins

Location:
Management Training –> Human Resources –> Talent Management Essentials
Challenge Series –> Developing People

** Developing Your Customer Focus

Challenge Series

Customers have the power – the power of choice. So how can you make it an easy decision for them to choose you and your company? This Challenge Series exercise explores how to know, meet, and anticipate what your customers are looking for.

Course ID:
_pc_ch_pach009

Approx Time:
15 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Customer Focus
Challenge Series –> Developing Your Customer Focus

Discharging Employees

Removing an employee’s source of livelihood should be considered as a last resort-yet sometimes it is the right thing to do. Discharging an employee can be a difficult process. That is why careful planning and preparation can help ensure the action is appropriately and fairly applied.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 1/4 credits

Location:
Management Training –> Management –> Supervision
Management Training –> Human Resources –> HRCI CEU Courses

Disciplining and Redirecting Employees

The goal of corrective action, is not to punish underachievers, but to improve their performance. As a supervisor or manager, you are the “coach” of a work team. How effectively you deal with problem conduct and performance will largely determine whether that team will celebrate victory or wallow in defeat.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Management Essentials
Management Training –> Human Resources –> HRCI CEU Courses

Distracted Driving

Versión en Español: Distracciones al conducir
ID del Curso: esh_sah_b55_sh_esdo

Each year, thousands of people are injured or killed in motor vehicle accidents involving distracted drivers. People driving while talking on their cell phones or eating put all road users at risk. With motor vehicle accidents (MVAs) now among the top causes of injury-related deaths and the number one cause of work-related deaths, all responsible drivers must be able to control distractions while at the wheel. In this course, you will learn why distractions cause accidents, and how to minimize your exposure to them. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b55_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Transportation
Cursos de español –> Transporte

Do We Have a Failure to Communicate?

Communicating effectively can be challenging when the message is difficult. Because these challenges typically involve emotions such as hurt, anger, or confusion, it’s not uncommon for people to avoid one another or shut down, preventing what could be a productive exchange at many levels. In this course, you’ll examine some common communication challenges and how you can successfully navigate them. By showing patience, perseverance, and accountability, you can get communication back on track and reach mutual understanding and agreement.

Course ID:
acm_07_a06_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Business Communication Essentials

DOT Drug and Alcohol Training, Part 1 – video OR non-video version

Pt. I: This is a training for administration, supervisors and safety-sensitive employees in any workplace that has DOT or FAA Compliance requirements. Recertification is required every two years. Certificates for the completion of this course will be issued. Re-certification is mandated for FAA safety-sensitive personnel every 18-months. This training meets D.O.T. and F.A.A. training certification requirements. (Pts. I, II together).

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 1/2 credits (for Part 1 & 2 combined)

Location:
Compliance Training –> Compliance –> Video Trainings
Compliance Training –> Compliance –> Non Video Trainings
Management Training –> Human Resources –> HRCI CEU Courses

DOT Drug and Alcohol Training, Part 2 – video OR non-video version

Pt. II: This is a training for administration, supervisors and safety-sensitive employees in any workplace that has DOT or FAA Compliance requirements. This training meets DOT and FAA training certification requirements; Recertification is required every two years. Certificates for the completion of this course will be issued. Re-certification is mandated for FAA safety-sensitive personnel every 18-months. This training meets D.O.T. and F.A.A. training certification requirements. (Pts. I, II together).

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 1/2 credits (for Part 1 & 2 combined)

Location:
Compliance Training –> Compliance – Video Trainings
Compliance Training –> Compliance – Non Video Trainings
Management Training –> Human Resources –> HRCI CEU Courses

DOT: CSA Fundamentals

Versión en Español: Departamento de Transporte: principios básicos de CSA
ID del Curso: esh_sah_b60_sh_esdo

CSA, which stands for Compliance, Safety, Accountability, is a Federal Motor Carrier Safety Administration (FMCSA) initiative aimed at improving commercial motor vehicle (CMV) safety and ultimately reducing collisions, injuries, and fatalities related to CMVs. This course will teach you what CSA is and why it’s needed, how it works, and what a carrier can do to ensure it has an effective CSA program. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b60_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Transportation
Cursos de español –> Transporte

DOT: Hours of Service

Versión en Español: Departamento de Transporte: horas de servicio
ID del Curso: esh_sah_b57_sh_esdo

The US Department of Transportation’s Federal Motor Carrier Safety Administration (FMCSA) issued a revised Hours of Service order in 2012. The effective compliance date of selective provisions was July 1, 2013. Drivers are now limited to 70 hours of driving time per eight-day period. Commercial motor vehicle operators need to be aware of the new driving rules, documentation requirements, and penalties for noncompliance. Hours of Service was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b57_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Transportation
Cursos de español –> Transporte

Drug Free Workplace for Employees – video OR non-video version

This is a compliance training for employees in any Drug Free Workplace environment. Alcohol and illicit substances are examined for effects on emotions, language, the involuntary functions, and coordination. The proper procedure for removal of an employee from the workplace under Reasonable Suspicion is a major focus of the supervisory training.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Compliance Training –> Compliance – Video Trainings
Compliance Training –> Compliance – Non Video Trainings
Management Training –> Human Resources –> HRCI CEU Courses

Drug Free Workplace for Supervisors, Part 1 – video OR non-video version

Pt. I: This is a compliance training for supervisors in any Drug Free Workplace environment. Alcohol and illicit substances are examined for effects on emotions, language, the involuntary functions, and coordination. The proper procedure for removal of an employee from the workplace under Reasonable Suspicion is a major focus of the supervisory training. This training meets D.O.T. and F.A.A. training certification requirements. (Pts. I, II together).

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 1/2 credits (for Part 1 & 2 combined)

Location:
Compliance Training –> Compliance – Video Trainings
Compliance Training –> Compliance – Non Video Trainings
Management Training –> Human Resources –> HRCI CEU Courses

Drug Free Workplace for Supervisors, Part 2 – video OR non-video version

Pt. II: This is a compliance training for supervisors in any Drug Free Workplace environment. Alcohol and illicit substances are examined for effects on emotions, language, the involuntary functions, and coordination. The proper procedure for removal of an employee from the workplace under Reasonable Suspicion is a major focus of the supervisory training. This training meets D.O.T. and F.A.A. training certification requirements.(Pts. I, II together).

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 1/2 credits (for Part 1 & 2 combined)

Location:
Compliance Training –> Compliance – Video Trainings
Compliance Training –> Compliance – Non Video Trainings
Management Training –> Human Resources –> HRCI CEU Courses

Courses – E

* Effective Critical Analysis of Business Reports

Business Impact Series

Effective decision making requires sound analytics. This impact explores the pitfalls of basing decisions on faulty logic.

Course ID:
_pc_bi_pfbi004

Approx Time:
15 mins

Location:
Management Training –> Advanced Management –> Business Performance Management
Business Impact Series –> Effective Critical Analysis of Business Reports

** Effective Listening

Challenge Series

Being well informed is crucial to leading and managing. But how well do you listen to the information you’re exposed to? This Challenge Series exercise explores how developing listening skills can help you achieve your business goals, prevent misunderstandings and unnecessary work, facilitate problem solving, improve client and coworker relationships, and foster self-development.

Course ID:
_pc_ch_lach030

Approx Time:
15 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Business Communication Essentials
Challenge Series –> Effective Listening

Effective Team Communication

Versión en Español: Comunicación eficaz en el equipo
ID del Curso: team_02_a04_bs_esdo

Regardless of how talented individual members of your team are, they can only get your team so far alone. To maximize their potential, teams rely on participation, input, and opinions of all members. Learning to speak up and encouraging others to open up are important to a team’s success. Effective communication is the fuel that will keep your team going. In this course, you’ll learn the importance of fostering an environment that encourages open and supportive communication. You will learn common barriers that can interfere with team productivity and learn strategies for eliminating those barriers. This course also covers active listening and presents techniques for listening more effectively to teammates, thereby encouraging the sharing of ideas within the team.

Course ID:
team_02_a04_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Professional & Personal Training –> Business Skills –> Optimizing Your Performance on a Team
Cursos de español –> Optimización de su rendimiento en un equipo

Electrical Safety

Versión en Español: Seguridad eléctrica
ID del Curso: esh_sah_b15_sh_esdo

An awareness level course that discusses how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b15_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

Electrostatic Discharge Safety

This course will provide a basic understanding of static electricity, and how to provide protection from static electricity. The information in this course will focus on the identification, assessment, and control of static electricity for purposes of preventing fires and explosions.

Course ID:
esh_sah_a07_sh_enus

Approx Time:
1 hour 30 mins

Location:
Compliance Training –> Workplace Safety

Elements of a Cohesive Team

Versión en Español: Elementos de un equipo unido
ID del Curso: team_02_a03_bs_esdo

Three elements are always present in any effective, cohesive team: open communication, cooperation, and trust. Like the strands of a cord, these elements hold the team together and give it strength. Without these elements, team members will not participate fully in team activities and they won’t find true satisfaction in their work. When trust and open communication is present, ideas flow and people find solutions to problems. When there’s cooperation, team members feel connected to each other, and morale is high. This course introduces techniques for building a cohesive team and highlights how poor communication, a trust-deficient atmosphere, and a lack of cooperation among team members leads to failure of the team achieving its goals.

Course ID:
team_02_a03_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Advanced Management –> Effective Teams
Management Training –> Human Resources –> HRCI CEU Courses
Cursos de español –> Los equipos eficaces

Emergency Situations while Driving

Versión en Español: Situaciones de emergencia al conducir
ID del Curso: esh_sah_b56_sh_esdo

Do you sometimes worry that you won’t be able to handle emergencies while you’re driving? Worrying isn’t helpful; instead prepare for potential driving emergencies by learning how to respond appropriately and safely to them. Successfully handling emergencies requires knowledge of how preventing them when possible and how to handle them when they do happen. Understanding the types of collisions can help you avoid them, knowing how to handle a skid can help you successfully steer out of one, and knowing how to adjust your driving to hazardous weather conditions can help you prevent or avoid weather-related emergencies. It is also important that you know how to safely handle a breakdown. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b56_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Transportation
Cursos de español –> Transporte

Emotional Intelligence

This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Personal Growth –> Emotional Intelligence at Work

** Emotional Intelligence at Work

Challenge Series

When the unexpected happens, how you respond to a frustrating situation can make a big difference in its outcome. This Challenge Series exercise explores how emotional intelligence competencies can help individuals deal with complicated situations at work. The learner plays the role of a product manager at an electronics manufacturing company.

Course ID:
_pc_ch_pach014

Approx Time:
15 mins

Location:
Professional & Personal Training –> Personal Growth –> Emotional Intelligence at Work
Challenge Series –> Emotional Intelligence at Work

Emotional Intelligence: Being Aware of the Emotions of Others

You cannot achieve results by just focusing on yourself. Work is comprised of groups, teams, relationships, and networks. And organizational dynamics, interpersonal relationships, and the diversity of personality styles will continually challenge your emotional intelligence. Your ability to interact with and influence others, especially when emotions are running high, relies heavily on your personal self-awareness and self-management competence. The more you work on yourself, the better able you are to relate to others. When you are skilled in relationship awareness, your focus is on the other person or persons, while you also manage yourself.

Course ID:
comm_41_a03_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Emotional Intelligence at Work

Emotional Intelligence: Building Self-Management Skills

Probably the most essential skill involved in Emotional Intelligence is self-management. It usually rides on the tail of self-awareness…when you notice an emotion. What can happen is that an emotional response takes on a life of its own, gets hijacked, or snowballs into a reaction that is difficult to control. With self-management, you nip it in the bud and control the interpretations and behaviors associated with strong emotions. You not only self-manage in the moment but you begin to regulate how you respond to things that push your buttons. You build a proactive approach – first with your awareness and then a flow into self-management. Another reason why self-management is so important is that the relational side of emotional intelligence tends to flow better.

Course ID:
comm_41_a02_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Emotional Intelligence at Work

Emotional Intelligence: Owning Your Emotions

Emotions arise within ourselves – through our complex brain circuitry that we sometimes call ‘wiring.’ No one else is responsible for our emotions – we own them, and we must be aware of them in order to manage them, recognize them in others, and develop relationships. External stimuli may trigger our sensations, reactions, and responses but to be emotionally intelligent you must start ‘in here’ (inside yourself) and not ‘out there.’ When triggered, your brain gets fired up and you might feel afraid, anxious, angry, shocked, or sad. You may also feel happy, joyful, excited, and fulfilled. When you are intelligent about your emotions, you’re aware that the hardest work is managing the emotions that get in the way of your best performance.

Course ID:
comm_41_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Emotional Intelligence at Work

** Employee Engagement

Challenge Series

It isn’t enough to simply offer competitive salaries and benefits. Employees must be made to feel valued. This challenge focuses on methods for keeping employees engaged in their jobs.

Course ID:
_pc_ch_mgch006

Approx Time:
30 mins

Location:
Management Training –> Management –> Management Essentials
Challenge Series –> Employee Engagement

Ensuring Successful Presentation Delivery

Versión en Español: Asegurar una presentación satisfactoria
ID del Curso: acm_05_a03_bs_esdo

Presentation excellence can be achieved when the standard of your delivery matches the quality of your content. Having diligently prepared for your presentation, you need to make sure that your delivery is engaging, enthusiastic, composed, and confident. In this course, you’ll learn how to set up the right environment for your presentation. You’ll also learn techniques for managing stage fright and using your voice and body language to deliver your message clearly and effectively. Finally, you’ll learn about how to deal with audience questions in a Q&A session and the impact this has on your credibility.

Course ID:
acm_05_a03_bs_enus

Approx Time:
30 mins

Location:
Management Training –> Management –> Presentation & Public Speaking
Professional & Personal Training –> Customer Service & Sales –> Presentation & Public Speaking
Cursos de español –> Presentación y hablar en público

Ergonomics and Injury Prevention for Commercial Vehicle Operators

Versión en Español: Prevención de lesiones y ergonomía para operadores de vehículos comerciales
ID del Curso: esh_sah_b70_sh_esdo

This course is designed to prevent drivers from risks of injury they face when operating commercial vehicles, and when manually handling the loads they may be transporting. The course discusses types of injuries associated with operating commercial motor vehicle. It also addresses the ergonomics practices, safety controls, and personal protective equipment (PPE) that commercial vehicle operators should use to minimize or prevent chances of getting injured. This course was developed with support provided by EnSafe Inc.

Course ID:
esh_sah_b70_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Transportation
Cursos de español –> Transporte

Essential Mentoring Techniques: Designing and Initiating Mentoring Programs

Mentoring programs are as varied as the organizations that implement them. Options include one-to-one, group, executive, and e-mentoring approaches. These all share common execution strategies that can establish your mentoring program as a viable function within your company. Understanding the goals required from your mentoring program and ensuring that support is available for both mentors and mentees will aid your decision on how to approach mentoring for your company. This course explores how to set up a successful mentoring program by looking at the elements that are needed to design and implement an effective program.

Course ID:
mgmt_29_a02_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Mentoring & Coaching
Management Training –> Human Resources –> HRCI CEU Courses
Professional & Personal Training –> Business Skills –> Mentoring & Coaching

Essential Mentoring Techniques: Mentoring Fundamentals

Mentoring can benefit everyone. Mentor relationships, whether formal or informal, are a key to enabling success in our personal and professional lives. Facilitated mentoring programs offered by organizations can lead to employees acquiring knowledge and expertise more efficiently. These programs also offer other benefits, such as increasing employee retention and work productivity. Mentors are much more than coaches. They help the whole individual develop by providing advice and resources, supporting career goals, and celebrating achievements. This course reviews the objectives of mentoring programs and the benefits offered to employees, mentors, and the organization as a whole.

Course ID:
mgmt_29_a01_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Mentoring & Coaching
Management Training –> Human Resources –> HRCI CEU Courses
Professional & Personal Training –> Business Skills –> Mentoring & Coaching

Essentials of Interviewing and Hiring: Behavioral Interview Techniques

Behavioral-based interviewing is becoming the norm as people realize its effectiveness in predicting what a candidate’s behavior and performance are likely to be in the position for which they are interviewing. In behavioral interviews, you ask questions that get the candidates to describe how they handled real situations in the past. This enables you to find out not just what the candidates did but how they did it. Candidates can then be assessed based on actual behaviors that are related to the competencies for the job, rather than on possible or potential behaviors or performance. This course describes the characteristics of behavioral-based interviewing, how to develop behavioral-based questions, and then how to ask those questions effectively in an interview.

Course ID:
hr_06_a04_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Essentials of Interviewing and Hiring
Management Training –> Human Resources –> Essentials of Interviewing and Hiring
Management Training –> Human Resources –> HRCI CEU Courses

Essentials of Interviewing and Hiring: Conducting an Effective Interview

Proper preparation is crucial to ensure a good interview. But all your preparation will be useless if you don’t follow some important guidelines when conducting the employment interview. Opening the interview properly and establishing a sound format are key. You must also be mindful of the functions of different question types and styles so you can use them effectively during an interview. Finally, you will want to close the interview on a positive note. This course describes how to proceed with a face-to-face to interview. It covers how to open an interview well, what types of questions to ask, and how to close the interview.

Course ID:
hr_06_a03_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Essentials of Interviewing and Hiring
Management Training –> Human Resources –> Essentials of Interviewing and Hiring
Management Training –> Human Resources –> HRCI CEU Courses

Essentials of Interviewing and Hiring: Preparing to Interview

Conducting effective interviews is as much an art as it is a science. You need to use your instinct and discernment, but solid preparation is equally important. Preparing properly helps you evaluate candidates accurately and fairly, helps to create a positive impression, and shows that you are professional. It can also help you avoid common errors such as talking too much, or asking close-ended questions that tell you little about the candidate. Preparation can help you avoid legal troubles as well. This course covers issues to consider when interviewing. It describes the importance of determining an interview structure, writing out questions beforehand, and scheduling the interview. Finally, it describes how to avoid unfair practices when you interview candidates.

Course ID:
hr_06_a02_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Essentials of Interviewing and Hiring
Management Training –> Human Resources –> Essentials of Interviewing and Hiring
Management Training –> Human Resources –> HRCI CEU Courses

Establishing Self-Confidence for Life

Healthy self-confidence is critical for success in your life, and not just your personal life, but professional as well. When the people you interact with in daily life sense that you don’t feel confident in yourself, they may not feel confident in you either. In this course, you’ll learn what’s meant by ‘self-confidence,’ and the behavioral indicators of low and healthy self-confidence levels. You’ll also learn how to perform a personal analysis of your current self-confidence levels, so you know which areas to work on. Finally, you’ll discover real-world techniques you can use for building and maintaining healthy self-confidence levels.

Course ID:
apd_10_a03_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Staying Positive

Establishing Team Goals and Responsibilities

Versión en Español: Establecer las metas y las responsabilidades del equipo
ID del Curso: team_02_a02_bs_esdo

All individuals have strengths that allow them to achieve goals consistently and successfully. In a team setting, those individual strengths can combine to lead the whole team to success, or they can create conflict and tension. To harness individual strengths and personalities, you need solid ground rules for the team. You also need to allocate roles and responsibilities for maximum efficiency. This course outlines initial steps that should be performed when building a team, including establishing the team goal and assigning roles to individual team members in a way that ensures the team will collectively meet its goal. The course also discusses the importance of fully understanding one’s responsibilities and how the various roles work together to achieve the goal.

Course ID:
team_02_a02_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Advanced Management –> Effective Teams
Management Training –> Human Resources –> HRCI CEU Courses
Cursos de español –> Los equipos eficaces

Excel 2013: Creating Workbooks, Worksheets, and Data

Versión en Español: Crear libros, hojas de cálculo y datos en Excel 2013
ID del Curso: mo_bgel_a01_dt_esdo

Excel 2013 allows you to create worksheets and workbooks to manage and manipulate data easily. You can cut, copy, and paste data. You can also navigate within data cells, and worksheets. Not only can you manage the data at this level, you can group, color-code, and organize the worksheets within the workbook. This course will cover creating and opening workbooks, moving around in Excel 2013, moving data, and organizing worksheets. This course will help prepare learners for the Microsoft Certification Exam 77-420: Excel 2013.

Course ID:
mo_bgel_a01_dt_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Microsoft Office
Cursos de español –> Microsoft Office

Excel 2013: Formatting Cells and Worksheets

Versión en Español: Aplicar formato a celdas y hojas de cálculo en Excel 2013
ID del Curso: mo_bgel_a03_dt_esdo

Excel 2013 provides a number of tools and features that allow you to visually enhance the appearance of worksheets and workbooks. Data and cells can be manipulated and customized using various positioning and formatting features. This course explores formatting cells and text, using tools such as the Format Painter. It shows how to change the way text is presented to make it more visually appealing, including formatting fonts, and applying borders and fills. This course also covers aligning and orienting data, and merging and splitting cells. This course will help prepare learners for the Microsoft Certification Exam 77-420: Excel 2013.

Course ID:
mo_bgel_a03_dt_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Microsoft Office
Cursos de español –> Microsoft Office

Excel 2013: Formatting Data

Versión en Español: Aplicar formato a datos en Excel 2013
ID del Curso: mo_bgel_a04_dt_esdo

Excel 2013 provides a number of tools and features that allow you to visually enhance the appearance of data, automatically fill data, and create hyperlinks to various places. This course covers formatting numbers in currency, date, and percentage formats. It also covers ways of automatically filling data through Auto Fill and Flash Fill. Finally, this course covers creating hyperlinks to a web site, another place in the workbook, a new document, and e-mail. This course will help prepare learners for the Microsoft Certification Exam 77-420: Excel 2013.

Course ID:
mo_bgel_a04_dt_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Microsoft Office
Cursos de español –> Microsoft Office

Excel 2013: Performing Calculations Using Functions

Versión en Español: Realizar cálculos aplicando funciones en Excel 2013
ID del Curso: mo_bgel_a06_dt_esdo

Excel 2013 provides you with tools that allow you to perform calculations on your workbook data. Being able to use formulas to do complicated calculations not only simplifies your work but also helps to reduce the number of errors that can arise in such complex tasks. This course introduces basic concepts and terminology associated with formulas and functions. It also covers various ways of referring to cells and cell ranges and demonstrates how to use basic functions. This course will help prepare learners for the Microsoft Certification Exam 77-420: Excel 2013.

Course ID:
mo_bgel_a06_dt_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Microsoft Office
Cursos de español –> Microsoft Office

Excel 2013: Saving and Printing Data

Versión en Español: Guardar e imprimir datos en Excel 2013
ID del Curso: mo_bgel_a02_dt_esdo

Excel 2013 makes it easy to save and print workbooks and worksheets. When you create an Excel workbook, you will most likely want to save it, and in many instances, print it as a hard copy or share with someone else. You can save in various formats since Excel 2013 supports many file types. This course covers saving data, and preparing for printing including setting print options, page setup, print titles, headers and footers, and row and column headings. This course will help prepare learners for the Microsoft Certification Exam 77-420: Excel 2013.

Course ID:
mo_bgel_a02_dt_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Microsoft Office
Cursos de español –> Microsoft Office

Executive-to-employee Communication Strategies

As you enter the work area your employees scatter, trying to look preoccupied so they won’t have to…ugh…talk to you! As an executive in your organization, you may feel detached from your lower-level employees. How can you convince them not to be intimidated by you and your position? What are their concerns about the organization? This course takes you through ways you can show your employees just how committed you are to their opinions and concerns. As you create this direct link with your employees they will begin to see you as a great resource in their work, not a hindrance.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Professional & Personal Training –> Customer Service & Sales –> Communications

Courses – F

Facing Challenges as a First-time Manager

High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This course describes ways to establish credibility and manage former colleagues effectively. You’ll also learn how to balance conflicting expectations as a manager.

Course ID:
amg_01_a02_bs_enus

Approx Time:
15 mins

Location:
Management Training –> Management –> Management Essentials

Fall Protection

Versión en Español: Protección contra caídas
ID del Curso: esh_sah_b22_sh_esdo

This course is intended to provide employees who might be exposed to fall hazards with the ability to recognize hazards and the ability to minimize them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recognize common workplace fall hazards, describe fall protection techniques used in general industry, identify fall protection equipment and limitations, and describe the primary components of an OSHA-compliant fall protection program. This course was developed with subject matter support provided by EnSafe Inc. It was reviewed and updated for the November 2016 OSHA final rule updating walking-working surfaces standards and personal fall protection systems requirements.

Course ID:
esh_sah_b22_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

Financial Basics for Non-financial Managers

Income statements, balance sheets, and cash flow-you’ve heard these terms and know that they are somehow essential to business operations. You don’t need to be an accountant, but you do need to be able to understand financial issues in order to make sound business decisions. Learn the essential basics of accounting and fiscal reporting so that you can use this valuable information to help you fulfill your responsibilities.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

First Aid: Automated External Defibrillator

Versión en Español: Primeros auxilios: desfibrilador externo automático
ID del Curso: esh_sah_a72_sh_esdo

The primary focus of this course is the proper use of the Automated External Defibrillator (AED). Use of the AED also includes the correct application of the ABC’s of basic life support and basic CPR techniques, which will also be reviewed in this training. It is intended to provide the learner with knowledge based training only and should be accompanied with a performance-based component provided by a qualified instructor. The content in this course is designed to comply with the intent of the applicable regulatory requirements. This course was developed with support provided by EnSafe Inc.

Note: This training should not be used as the primary basis for any AED or CPR certification.

Course ID:
esh_sah_a72_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

First Aid: CPR

Versión en Español: Primeros auxilios: RCP
ID del Curso: esh_sah_a73_sh_esdo

Emergencies requiring CPR can and do occur without warning. It is important that you know the basic emergency techniques for recognizing and treating failures of the respiratory system and heart. This course will focus on the three procedures of basic life support: restoring circulation, maintaining an open airway, and restoring breathing. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recall basic life support techniques used to restore and maintain a victim’s circulation and breathing. This course was developed with subject matter support provided by EnSafe Inc.

Note: this training should not be used as the primary basis for any CPR certification. This course is intended to provide knowledge-based training only and should be accompanied by a performance-based component provided by a certified CPR instructor.

Course ID:
esh_sah_a73_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

First Steps for Turning Around a Performance Problem

If not dealt with in a timely manner, minor performance problems can develop into larger issues that affect the whole organization. Understanding how to broach the subject of performance with employees enables you to keep the discussion focused on the real issues and expectations. When you know how to implement corrective measures you can turn performance problems around and inspire workers to contribute to the best of their ability. This course identifies the benefits of dealing with minor performance problems and explains how to communicate with employees. It also demonstrates how you can help employees resolve problems in the workplace.

Course ID:
mgmt_34_a02_bs_enus

Approx Time:
1 hour

Location:
Management Training –> Advanced Management –> Performance Management

Forklift Safety Awareness

Versión en Español: Concientización sobre seguridad de las elevadoras
ID del Curso: esh_sah_b28_sh_esdo

The purpose of this training is to help you become a qualified forklift operator; one who has the skills and knowledge to operate a lift truck in a safe and proper manner. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recognize general engineering and capacity principles associated with forklift safety; identify factors that lead to accidents; distinguish between safe and unsafe forklift operations; identify general loading and unloading principles associated with forklift safety; specify safe refueling and recharging procedures; and list the steps to perform in walk-around and sit-down inspections. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b28_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

Fundamentals of Organizational Behavior for the Individual

Globalization, diversity, outsourcing, virtual teams, downsizing, and changing forms of work are just some of the challenges facing companies today. Managers must be prepared to deal with the issues that such challenges give rise to. Whether you’re in Human Resources, a manager of a department, or the leader of a team, you have to be able to improve the organizational dynamics in your workplace. To do this, you need to start with individuals, which means you need to be able to work with different individual behaviors, attitudes, and perceptions. This course defines organizational behavior and the characteristics that influence an individual’s attitudes and perceptions in the workplace. And it shows how you can improve these at an individual level.

Course ID:
hr_08_a01_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Management Training –> Human Resources –> Organizational Behavior

Fundamentals of Organizations – Groups

Groups are a key component in any organization, so knowing how they function best is vital when trying to understand organizational behavior. Working in groups has key advantages for organizations, such as fostering creativity, pooling skills, and improving decision-making and performance. But groups aren’t always effective, so it’s important to identify what makes groups effective and learn how to deal with obstacles that groups encounter. In addition to explaining the characteristics of successful groups, this course provides guidance on how to address employee resistance to collaboration, priority conflict problems within groups, and various other conflicts within groups.

Course ID:
hr_08_a02_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Management Training –> Human Resources –> Organizational Behavior

Courses – G

Getting Results without Direct Authority: Building Relationships and Credibility

Versión en Español: Obtener resultados sin autoridad directa: Desarrollar relaciones y generar credibilidad
ID del Curso: comm_27_a01_bs_esdo

How can you get results if you don’t have authority? Cultivating relationships and establishing credibility are necessary, because they allow you to influence others. If you have effective influencing skills, you’ll be able to get what you need or want from others – whether it’s your boss, a peer, or someone in a completely different department. Effective influencing, however, requires that you know how to build good relationships, and that you have credibility. You won’t be able to ask someone for help if you have antagonized that person, or if you haven’t followed through on promises you made. In this course, you’ll learn how to develop relationships and credibility so that you can get the results you need at work.

Course ID:
comm_27_a01_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Professional & Personal Training –> Business Skills –> Getting Results without Authority
Cursos de español –> Obtener resultados sin autoridad

Getting Results without Direct Authority: Reciprocity

Versión en Español: Obtener resultados sin autoridad directa: Reciprocidad
ID del Curso: comm_27_a03_bs_esdo

One way to get results without authority is to leverage the law of reciprocity. For example, you help someone with a difficult analysis and that person in turn helps you put together a presentation. Or you support a colleague in a meeting, and later you get a key role in that colleague’s project. For any trade to be successful, though, you need to know what others need and what resources you have to offer them that match those needs. Then the trade will be a valuable one. This course describes how to develop an effective give-and-take strategy so you can influence others to get the results you need. In addition, it discusses some of the different trading approaches you can take in different situations.

Course ID:
comm_27_a03_bs_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Getting Results without Authority
Cursos de español –> Obtener resultados sin autoridad

Getting the Details Right: Spelling Basics

Spelling errors are all too common. A wrong letter here, an extra letter there, and your reader loses faith. Knowing the rules, as well as the exceptions, when it comes to details like spelling can help you write clearly without errors. This course explains how to spell words with prefixes and suffixes, and how to form the plural and possessive forms of words. It also covers general rules on how to spell correctly and presents tips to help you become a better speller.

Course ID:
acm_04_a02_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Business Skills –> Business Grammar Basics

** Getting Time under Control

Challenge Series

You have a limited number of hours in your working day, so how can you manage your time effectively? This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem. The learner plays the role of senior support engineer at a networking product company who needs to address some serious time-management issues.

Course ID:
_pc_ch_pach021

Approx Time:
15 mins

Location:
Professional & Personal Training –> Personal Growth –> Time Management & Productivity
Challenge Series –> Getting Time Under Control

** Giving Feedback to Coworkers

Challenge Series

Giving effective feedback requires skill and tact. This Challenge Series exercise focuses on the formal process of offering guidance to coworkers.

Course ID:
_pc_ch_pach006

Approx Time:
15 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Business Communication Essentials
Challenge Series –> Giving Feedback to Coworkers

Goal Setting

Everyone has dreams and goals. Achieving personal and professional goals, however, requires planning and action. Learning how to manage time and set realistic goals will increase your chance of success in every area of your life. Following the advice in this course will help increase your productivity and help you achieve your dreams.

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Personal Growth –> Goal Setting & Accountability

Guardianship Decisions for Elderly Loved Ones

As our population ages and lives longer, difficult guardianship decisions will be made more often. Families and individuals need to develop a comfort level in dealing with and caring for the elderly. They need a working knowledge of available resources that can help them make the best decisions for their loved one.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

Courses – H

Handling Difficult Conversations Effectively

The most effective managers know that, when faced with difficult conversations, the ultimate goal is to produce positive outcomes. While they can represent an emotional confrontation, these discussions can also be meaningful and constructive. This course identifies the common challenges of difficult conversations and explores the strategies that can be used to handle them. Challenges can include a subject who’s not willing to engage in conversation or who looks to place the blame on you. By using various strategies and techniques to overcome these challenges, you can keep the conversation on track, manage your emotions, and progress the conversation to produce positive outcomes.

Course ID:
mgmt_36_a03_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Advanced Management –> Managing During Difficult Times
Management Training –> Human Resources –> HRCI CEU Courses
Management Training –> Human Resources –> Managing During Difficult Times

* Handling Difficult Questions as a Presenter

Business Impact Series

Presentations are an open dialogue between the presenter and the audience. So what can you do when you’re faced with a difficult question? This Impact series product examines strategies for dealing with challenging questions.

Course ID:
_pc_bi_pabi007

Approx Time:
15 mins

Location:
Management Training –> Management –> Presentation & Public Speaking
Professional & Personal Training –> Customer Service & Sales –> Presentation & Public Speaking
Business Impact Series –> Handling Difficult Questions as a Presenter

Harassment and Discrimination for Employees – video OR non-video version

This training is not simply the standard list of “dos and don’ts” in lecture format about what an employee or supervisor should or shouldn’t say. Rather, the course offers a series of challenging questions regarding sexual harassment and participants are asked to contribute their best answers before a review is conducted. Past case law regarding sexual harassment make for a very surprising session.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Compliance Training –> Compliance – Video Trainings
Compliance Training –> Compliance – Non Video Trainings
Management Training –> Human Resources –> HRCI CEU Courses

Harassment and Discrimination for Supervisors – video OR non-video version

This training is not simply the standard list of “do’s and don’ts’s” in lecture format about what an employee or supervisor should or shouldn’t say. Rather, the course offers a series of challenging questions regarding sexual harassment and participants are asked to contribute their best answers before a review is conducted. Past case law regarding sexual harassment make for a very surprising session.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Compliance Training –> Compliance – Video Trainings
Compliance Training –> Compliance – Non Video Trainings
Management Training –> Human Resources –> HRCI CEU Courses

Hazard Communication - An Employee's Right to Know

Versión en Español: Comunicación de peligros: el derecho a saber del empleado
ID del Curso: esh_sah_b23_sh_esdo

This course will acquaint you with the precautions that both you and your employer must take in order to safely use, handle, and dispose of hazardous chemicals in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify the routes of chemical entry into the body, define various categories of chemical hazards, interpret warning labels, interpret information commonly found in a Safety Data Sheet (SDS), and identify types of controls commonly used to reduce or eliminate contact with hazardous materials in the workplace. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b23_sh_enus

Approx Time:
45 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

Hazardous Weather Driving for Commercial Vehicle Operators

Versión en Español: Cómo conducir en clima peligroso para operadores de vehículos comerciales
ID del Curso: esh_sah_b72_sh_esdo

This course is designed to help commercial vehicle operators deal with hazards they may encounter when driving in bad weather conditions and how they can address a road emergency situation. Precautions for driving in rain, snow, fog, and windy conditions are covered, as are hydroplaning and skids and how you should react to them if you find yourself in such a situation. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b72_sh_enus

Approx Time:
1 hour

Location:
Compliance Training –> Transportation
Cursos de español –> Transporte

Health and Wellness at Work

Health and wellness are important aspects in anyone’s life. Having employees who are happy and healthy is important in a company. Employees who are happy are more productive, and stay employed longer, with the company. Having a health and wellness program to help those employees stay healthy helps you as an employer, and the employee.

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Personal Growth –> Work-Life Balance

Hearing Conservation

Versión en Español: Conservación auditiva
ID del Curso: esh_sah_b24_sh_esdo

This training course will provide information to help you prevent noise-induced hearing loss. It will also explain the purpose and components of a hearing conservation program including the proper fitting, use, and care of hearing protectors. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to describe the effects of noise on hearing; discuss the components of OSHA’s Hearing Conservation Program – noise monitoring, hearing tests, training, and hearing protection; and specify the proper selection, fitting, use, and care of hearing protectors. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b24_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

HIPAA Privacy Essentials

This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the Act. It examines the privacy provisions under HIPAA as they relate to protected health information (PHI). This course helps employees and business associates of covered entities recognize the key provisions of HIPAA, how their organizations are affected by HIPAA, and how the privacy rules impact them. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC.

Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Readers should not act upon this information without seeking professional counsel.

Course ID:
lchp_01_a01_lc_enus

Approx Time:
1 hour

Location:
Compliance Training –> Featured Compliance

HR as Business Partner: From Cost Center to Strategic Partner

Tactics or strategy – which would you invest in? Which creates more value for the organization? Every organization strives to be more effective and efficient in reaching its goals and objectives. In an ideal world, your strategy is well defined and aligned with the goals of the organization. HR has a seat at the executive table, helping to set and implement strategy, and all the day-to-day HR activities efficiently support the strategy. This is transformational HR. This course differentiates between traditional transactional and transformational HR, revealing the importance of involving HR in organizational strategy. It will show you how to move your HR function into a more transformational role and how to educate management on the importance of a strategic partnership with HR.

Course ID:
hr_07_a01_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Management Training –> Human Resources –> The Role of HR as a Business Partner

HR as Business Partner: Linking HR Functions with Organizational Goals

Fulfilling business and organizational goals is at the heart of transformational HR. Where transformational HR is in place, the HR function is directly involved in developing, refining, and implementing an organization’s strategic goals. An organization can measure its success only if its end goals are well defined. To define these goals, you must understand your organization and its needs. You can then mobilize the leadership and organizational capabilities to achieve the final result, and ensure all processes are aligned with these goals. This course examines the core functions of HR and demonstrates how you can use these functions to transcend administrative concerns and address the strategic objectives of the organization.

Course ID:
hr_07_a02_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Management Training –> Human Resources –> The Role of HR as a Business Partner

HR as Business Partner: Managing Talent for Organizational Success

An organization’s talent is the key to its success, and HR is positioned to contribute to that success by optimizing the workforce and engaging employees to use their knowledge, skills, and abilities to support goals and objectives. This course covers ways in which transformational HR can direct its talent management processes toward performance and achieving business goals. In transformational HR, talent management must be flexible, tailored to the business strategy, and integrated across HR processes and functions. It should also be based on evidence and outcomes, and be future-oriented. This course explores how to use workforce planning to fulfill business strategy through a process of determining business goals, analyzing the workforce and talent markets, conducting a gap analysis, and setting HR priorities.

Course ID:
hr_07_a03_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Management Training –> Human Resources –> The Role of HR as a Business Partner

HR Competencies: Business Acumen and Relationship Management

Knowledge of HR systems, practices, and regulations is essential, but not sufficient, for the success of HR professionals. They must also have business acumen and a sound knowledge of their business and its environment. In addition, HR professionals need the ability to build strong and effective relationships with their business partners and other stakeholders within and outside the organization. Relationship management competency helps HR professionals create a positive work environment, ensuring more support. The content in this course is based on the Body of Competency and Knowledge (BoCK) 2015 of Society for Human Resource Management (SHRM). While the course helps prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their career.

Course ID:
hr_17_a02_bs_enus

Approx Time:
1 hour

SHRM-CP/SCP Credit:
1 credit

Location:
Management Training –> Human Resources –> HR Competencies

HR Competencies: Consultation and Critical Evaluation

Consultation and critical evaluation are two essential competencies for HR professionals. As internal consultants, HR professionals provide advice, counsel, and guidance to their business partners and all stakeholders. As trusted advisors, they help address challenges in areas such as staffing, employee engagement, CSR, business and HR strategy development, global workforce, and employee relations. HR practitioners are also involved in the problem-solving and decision-making processes. In this course, you’ll explore each of these and learn about business situations that highlight application of these competencies. The content in this course is based on the Body of Competency and Knowledge (BoCK), 2015 of Society for Human Resource Management (SHRM). While the course helps prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their career.

Course ID:
hr_17_a03_bs_enus

Approx Time:
1 hour

SHRM-CP/SCP Credit:
1 credit

Location:
Management Training –> Human Resources –> HR Competencies

HR Competencies: Global and Cultural Effectiveness and Communication

In a world where organizations operate with fewer national boundaries, HR professionals must have a global mindset and an appreciation of diversity. Having proficiency in global and cultural effectiveness means HR professionals value the perspectives and backgrounds of all parties they interact with. Effective and timely communications with employees is needed to sustain their satisfaction and to address resistance to change. This course discusses these competencies and key behaviors that indicate proficiency in them. The content is based on the Body of Competency and Knowledge (BoCK), 2015 of Society for Human Resource Management (SHRM). While the course helps prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their career.

Course ID:
hr_17_a04_bs_enus

Approx Time:
1 hour

SHRM-CP/SCP Credit:
1 credit

Location:
Management Training –> Human Resources –> HR Competencies

HR Competencies: Leadership and Ethical Practice

Behavioral competencies, such as providing leadership and behaving ethically at all times, help people – specifically HR professionals – in performing their jobs effectively and applying HR principles and practices to the success of the organization. This course introduces and discusses the first two of the eight behavioral competencies critical for HR professionals. You will explore some situational judgment examples to highlight the way HR professionals apply these competencies in their workplace. The content in this course is based on the Body of Competency and Knowledge (BoCK) 2015 of Society for Human Resource Management (SHRM). While the course helps prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their career.

Course ID:
hr_17_a01_bs_enus

Approx Time:
1 hour

SHRM-CP/SCP Credit:
1 credit

Location:
Management Training –> Human Resources –> HR Competencies

Courses – I

Identifying and Managing Customer Expectations

Versión en Español: Identificar y administrar las expectativas de los clientes
ID del Curso: cust_10_a01_bs_esdo

Understanding your customers’ expectations and behaviors is essential to implementing a successful customer-focused service approach. But how do you get to the core of what your customers truly value? This course explores what customers value from a service perspective and how to identify their needs and expectations. It also examines how you can use customer relationship management tools to help identify and manage customer expectations in order to maintain competitive advantage.

Course ID:
cust_10_a01_bs_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Customer Service & Sales –> Customer Focus
Cursos de español –> Atención al cliente

Implementing and Sustaining Change

Change is hard. As a change leader, you’ll bump up against resistance, doubt, discouragement, and apathy that can quickly erode any initial success. Understanding why change is so difficult for people gives you an edge for answering resistance, overcoming skills and information gaps, and moving the organization into a new way of thinking and behaving. In this course, you will learn how to tie the three keys to sustainable change – discomfort, vision, and skill – to the deployment of change in a manner that succeeds and lasts indefinitely in the future. Discover how to communicate, motivate, and monitor change in order to weave it permanently into the fabric of the organization.

Course ID:
pe_02_a03_bs_enus

Approx Time:
30 mins

Location:
Management Training –> Advanced Management –> Managing Organizational Change

Improving Mindfulness

Life constantly demands our attention, but when we become fixated on the past or worried about the future, we often miss vital information in our present situations. Cultivating a state where you are consistently aware of your present moment is not impossible, but it takes practice. Nevertheless, by learning to abide in the present, you acquire a sense of perspective that can allow you to learn from the past without it overwhelming you with resentment and regret, and plan for the future without it overwhelming you with anxiety or dejection. Implementing the guidelines in this module is the first step to changing your mental and emotional outlook to one that operates in the present moment.

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

Improving Your Memory Skills

Believe it or not, most people have an incredible memory, they just don’t know how to use it. Other than rote memorization, most people were never taught memory techniques that really tap into the power of the human brain. In this course, you’ll learn about basic memory principles and learn how to use them to memorize and recall almost anything, including speeches, passwords, faces, and lists.

Course ID:
apd_12_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

Improving Your Reading Speed and Comprehension

Most people have been taught to read the same way – letter by letter, word by word, and line by line. But that’s an inefficient way of reading, especially for those who have a lot to read and very little time to accomplish it. In this course, you’ll learn the bad reading habits that keep you from reading more efficiently, and simple tips you can use and practice to increase your reading speed and comprehension.

Course ID:
apd_13_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

Increasing Self-Awareness

A vital way of becoming more effective in both business and life is by becoming more self-aware. If you can become aware of your self – your strengths and your weaknesses – then, you can become aware of the effects you create. Only once you know your effects can you know how to change them, or even whether you should. Implementing the guidelines in this module is the first step in a continual process of deepening your awareness of yourself and the effects you create. Becoming more effective can only deepen your rewards in both your professional and personal life.

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

Intercultural Business Etiquette

As contact around the globe becomes quicker and easier, one thing is certain: the ability to adapt to people from other cultures and to communicate effectively with them is a skill few can afford to neglect. Travel with us through this course to learn how to master Intercultural Business Etiquette.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Communications

Interpersonal Skills

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

Interview Skills for Job Candidates

Sure, your résumé may have helped you get your foot in the door, but it’s the interview that’s going to determine whether or not you get the job. Learn how to be prepared, know how to answer difficult questions with savvy, and get the job you’ve always wanted!

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

Interviewing Job Candidates

Matching the right candidate with the job is a critical function for any supervisor. With a little preparation, and by following some simple guidelines, you can ensure the time you spend interviewing job candidates is time well spent.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Management Essentials
Management Training –> Human Resources –> HRCI CEU Courses

Introduction to Project Management

Project-based operations have become the norm in today’s business world. In essence, almost every work effort is a project, from constructing a new building to designing and delivering a new information management system. As projects become the primary method for getting things done and effecting change, it is crucial to choose a proven method for managing projects. Every aspect of project management is affected by the organization, the social environment, the project’s stakeholders, and many other aspects of the context in which the project is carried out. Understanding this is critical to good planning and good decision-making as the project progresses toward achieving its objectives. This course provides an overview of the project management discipline as outlined in A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition published by the Project Management Institute (PMI®).

Course ID:
apj_01_a01_bs_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Project Management

Courses – K

Keeping Business Calls Professional

In business, one of the oldest communication tools is still among the most important – the telephone. It’s crucial to create a positive impression, even when using the phone. In this course, you’ll learn about some basic rules of etiquette to help you keep your business calls professional. You’ll explore general best practices, and how to make and receive calls professionally. You’ll also learn best practices for using a cell phone, and how to record and leave effective voicemail messages.

Course ID:
acm_03_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Business Communication Essentials

Key Strategies for Managing Cross-functional Teams

Managing cross-functional teams can be challenging because you have to unite individuals from different departments and different levels of the organization around a common goal. Each phase of a cross-functional team’s development has associated risks, and steering the team through these phases requires special leadership characteristics and management techniques. This course explains the various development stages of cross-functional teams and the risks at each stage. It also identifies the key abilities a cross-functional leader should have and outlines best practices for cross-functional team success.

Course ID:
lead_10_a02_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Making Cross-Functional Teams Work
Management Training –> Human Resources –> HRCI CEU Courses
Professional & Personal Training –> Business Skills –> Making Cross-Functional Teams Work

Courses – L

Ladder Safety

Versión en Español: Seguridad en escaleras
ID del Curso: esh_sah_b31_sh_esdo

This course provides information about the safe use of portable and fixed ladders. The intent is to provide the learner with information about the hazards involved with the use of ladders and methods that will greatly reduce these hazards. The content is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify hazards related to the general use of ladders and how to control these hazards, describe the types of portable ladders and their use, capacities, and safety considerations. This course was developed with subject matter support provided by EnSafe Inc. This course was reviewed and updated for the November 2016 OSHA final rule updating walking-working surfaces standards and personal fall protection systems requirements.

Course ID:
esh_sah_b31_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

Leadership Essentials: Building Your Influence as a Leader

Versión en Español: Aspectos esenciales del liderazgo: Lograr influencia como líder
ID del Curso: lead_05_a03_bs_esdo

Why is it so hard to get people to agree to a good idea? Why are some leaders constantly faced with challenges and objections? Reaching agreement as a leader does not mean you should manipulate or force people to accept your ideas; there are ethical ways for leaders to successfully build influence. Leaders attempting to influence and persuade others are faced with the challenges of navigating through organizational politics. In this course, you will be guided through numerous methods and strategies for effectively influencing a team to accept your ideas. You’ll be introduced to the importance of political awareness and the skills involved in using positive politics and avoiding negative politics when persuading others. You’ll also have an opportunity to practice methods for influencing effectively and ethically.

Course ID:
lead_05_a03_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Advanced Management –> Leadership Essentials
Management Training –> Human Resources –> HRCI CEU Courses
Cursos de español –> Aspectos esenciales del liderazgo

Leadership Essentials: Leading Change

Versión en Español: Aspectos esenciales del liderazgo: Dirigir el cambio
ID del Curso: lead_05_a07_bs_esdo

Change is not an event; it is a process. Change can happen quickly and, in some situations, can be urgent! However, it can take time for individuals to make the transition from one way of working to another. The change process isn’t simply about introducing new systems – it’s about leading people from an old way of working to a new way of working, and it’s vital that you lead the change through to completion! This course provides you with strategies for leading changes within an organization, including effective approaches to introducing and communicating change. It also provides practical strategies for dealing with sources of employee resistance to change, and for removing organizational obstacles to ensure the transition is followed through.

Course ID:
lead_05_a07_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Advanced Management –> Leadership Essentials
Management Training –> Human Resources –> HRCI CEU Courses
Cursos de español –> Aspectos esenciales del liderazgo

Leadership Essentials: Leading with Emotional Intelligence

Versión en Español: Aspectos esenciales del liderazgo: Dirigir con inteligencia emocional
ID del Curso: lead_05_a04_bs_esdo

Poised, outgoing, having empathy for others, being able to express feelings directly but appropriately, and having the capacity for developing relationships. All of these abilities distinguish individuals with high emotional intelligence. Emotional intelligence is a more reliable predictor of success than intellect! Leaders with a strong mix of emotional awareness, self-management, and social skills navigate relationships more effectively and are more likely to be successful in their lives. This course provides you with an understanding of why emotional intelligence abilities are important as a leader. It also provides you with practical, positive techniques for promoting and improving emotional intelligence as a leader within your business environment.

Course ID:
lead_05_a04_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Advanced Management –> Leadership Essentials
Management Training –> Human Resources –> HRCI CEU Courses
Cursos de español –> Aspectos esenciales del liderazgo

Leadership Essentials: Motivating Employees

Versión en Español: Aspectos esenciales del liderazgo: Motivar a los empleados
ID del Curso: lead_05_a01_bs_esdo

Imagine what your organization would be like if you and your colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it’s not a quality inherent in most people. As a leader, your capacity for motivating plays a key element in the success of your organization. This course provides you with an understanding of why motivating strategies are important as a leader. It also provides you with practical techniques for encouraging motivation among employees in your organization.

Course ID:
lead_05_a01_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Advanced Management –> Leadership Essentials
Management Training –> Human Resources –> HRCI CEU Courses
Cursos de español –> Aspectos esenciales del liderazgo

Leading Effective Meetings

Meetings are essential to organizational operations. Most managers spend from 25%-80% of their time in meetings, many of which they are leading. And, according to some estimates, approximately 50% of this time is unproductive! There must be a better way!

Course ID:
N/A

Approx Time:
30 mins

Location:
Management Training –> Management –> Leadership

Leading Effective Teams

Teams can provide wonderful opportunities for collaboration and innovation. But sometimes, as a leader of a team, you encounter frustrations and roadblocks and just want to pull your hair out! Overcome the hurdles that get in the way of your team reaching its goals by leading your team to success with these strategies.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Team Building
Management Training –> Human Resources –> HRCI CEU Courses

Listening Essentials: Improving Your Listening Skills

Versión en Español: Elementos esenciales de la escucha: mejorar sus habilidades de escucha
ID del Curso: comm_28_a02_bs_esdo

There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you’ll discover how roadblocks such as distractions, emotions, and the way in which we communicate can influence the way we listen and receive messages. The course also covers strategies that you can use to avoid these roadblocks and improve your listening skills.

Course ID:
comm_28_a02_bs_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Customer Service & Sales –> Business Communication Essentials
Cursos de español –> Fundamentos de la comunicación empresarial

Listening Essentials: The Basics of Listening

Versión en Español: Elementos esenciales de la escucha: fundamentos de la escucha
ID del Curso: comm_28_a01_bs_esdo

Do you feel the need to better understand the basic meaning of a conversation, or a presentation given at the workplace? What about the need to identify what is being said to you in a more effective manner? Although relatively straightforward in theory, the process that transforms effective listening into successful communication requires great skill, awareness, and practice. This course will review the various types of listeners and the benefits of being able to listen effectively when communicating. The course also reviews some popular misconceptions about listening. Active listening techniques for improving your listening and maximizing your understanding are also covered.

Course ID:
comm_28_a01_bs_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Customer Service & Sales –> Business Communication Essentials
Cursos de español –> Fundamentos de la comunicación empresarial

Lockout / Tagout

Versión en Español: Bloqueo/etiquetado
ID del Curso: esh_sah_b17_sh_esdo

This course provides information about control of hazardous energy and work under the protection of a lockout/tagout permit. The intent of the course is to provide information on lockout/tagout practices and the significance of lockout/tagout devices. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define terms commonly used in a lockout/tagout program, describe specific lockout/tagout techniques commonly used in a lockout/tagout program, and recall standard lockout/tagout procedures. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b17_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

Courses – M

Make the Time You Need: Get Organized

You don’t have to manage your time, but the stress and potential for mistakes grows when you don’t. To manage time, you need to be organized. In this course, you’ll learn strategies for improving your productivity depending on what type of time management personality you have. You’ll also learn how to deal with time stealers, create manageable to-do lists, and maintain an organized time management approach.

Course ID:
apd_08_a02_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Time Management & Productivity

Making and Carrying Out Tough Decisions

You’ve defined the problem, generated ideas for how to resolve it, and narrowed down your options. The time has come to make a final decision. What do you do? In this course, you’ll learn how to make a smart decision by paying attention to key criteria, such as costs, time constraints, and alignment with organizational goals. In addition, you’ll find out about different decision-making styles and ways to plan and manage the implementation of a solution. You’ll also learn about the importance of evaluating how the implementation went and, last but not least, of celebrating your efforts and accomplishments.

Course ID:
pd_29_a03_bs_enus

Approx Time:
45 mins

Location:
Professional & Personal Training –> Business Skills –> Problem Solving & Decision Making
Professional & Personal Training –> Personal Growth –> Problem Solving & Decision Making

* Making Meetings Work

Business Impact Series

Too often meetings are not a productive use of time. This Business Impact examines how to run meetings that are useful and efficient.

Course ID:
_pc_bi_pfbi018

Approx Time:
15 mins

Location:
Management Training –> Management –> Running Effective Business Meetings
Professional & Personal Training –> Business Skills –> Running Effective Business Meetings
Business Impact Series –> Making Meetings Work

** Making the Move Into Management

Challenge Series

Transitioning into a management position can be both exciting and potentially overwhelming. The shift from individual contributor to leader requires confidence, solid communication, and a clearly defined plan of action. This Challenge Series exercise explores the benefits of drafting a transition strategy.

Course ID:
_pc_ch_lach029

Approx Time:
15 mins

Location:
Management Training –> Management –> Management Essentials
Challenge Series –> Making the Move into Management

* Making Yourself Approachable

Business Impact Series

The groundwork for mutual understanding is laid when you reach out to others and make yourself approachable. This Business Impact explores the benefits of approachability and how to attain them.

Course ID:
_pc_bi_pabi011

Approx Time:
15 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Peer Relationships & Networking
Professional & Personal Training –> Personal Growth –> Peer Relationships & Networking
Business Impact Series –> Making Yourself Approachable

Management Essentials: Confronting Difficult Employee Behavior

Versión en Español: Elementos esenciales de gestión: Hacer frente al comportamiento difícil de un empleado
ID del Curso: mgmt_15_a04_bs_esdo

As a manager, you will inevitably encounter direct reports who exhibit difficult behavior, which can disrupt teams and departments. It’s your job to confront difficult behavior as early as possible to minimize the disruption. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. If you ignore them, they will eventually affect your team, your company, and possibly even your career. Confronting behavioral problems as they arise can quickly get things back on track and can lead to a more positive work environment for all. This course introduces best practices for confronting your direct reports about their difficult behavior.

Course ID:
mgmt_15_a04_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Management Essentials
Management Training –> Human Resources –> HRCI CEU Courses
Cursos de español –> Elementos esenciales de gestión

Management Essentials: Developing Your Direct Reports

Versión en Español: Elementos esenciales de gestión: Desarrollar a sus subalternos directos
ID del Curso: mgmt_15_a03_bs_esdo

A main goal of managing is developing your direct reports. This involves not only coordinating their work in a way so your organization’s business objectives are met, but also empowering them and providing opportunities for them to meet their own objectives. This course provides an overview of the importance and benefits of developing your direct reports as a manager, and tactical strategies for doing so. Also covered is the importance and methods for creating a development plan with your employees based on their individual requirements, and ways to support the development plan by creating opportunities for practice and growth in skills and abilities. Finally, this course introduces ways to continue supporting employees through follow up and monitoring, and ongoing and timely feedback.

Course ID:
mgmt_15_a03_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Management Essentials
Management Training –> Human Resources –> HRCI CEU Courses
Cursos de español –> Elementos esenciales de gestión

Management Essentials: Directing Others

Versión en Español: Elementos esenciales de gestión: Dirigir a otras personas
ID del Curso: mgmt_15_a01_bs_esdo

As a manager, your role is not only to supervise, but also to lead, develop, and direct your employees both individually and collectively to accomplish organizational goals. Understanding the responsibilities you have when directing others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the potential of your entire team. This course provides information on the key proficiencies you require to effectively direct others. Specifically, the steps for setting direction and establishing clear objectives and goals with your direct reports are explored. The importance of organizing, including resources, is discussed. Finally, communicating for clarity and direction, including listening skills, barriers to effective communication, and tips for overcoming communication barriers are covered.

Course ID:
mgmt_15_a01_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Management Essentials
Management Training –> Human Resources –> HRCI CEU Courses
Cursos de español –> Elementos esenciales de gestión

Management Essentials: Managing a Diverse Team

Versión en Español: Elementos esenciales de gestión: Gestionar un equipo diverso
ID del Curso: mgmt_15_a05_bs_esdo

The population as a whole is becoming ever more diverse. Naturally, these societal changes are mirrored in the workplace. The most forward-looking organizations recognize the importance of managing a diverse workforce effectively. In turn, those managers who have the skills to lead a diverse team successfully are highly valued. This course describes what diversity is, including its benefits. It also covers how to prepare to manage a diverse team by understanding key diversity issues and setting ground rules. Finally, it delineates techniques for managing a diverse team.

Course ID:
mgmt_15_a05_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Management Essentials
Management Training –> Human Resources –> HRCI CEU Courses
Cursos de español –> Elementos esenciales de gestión

Management of People: Learning and Development

Continuous development of an organization’s human resources is linked to several benefits. The learning and development (L&D) function of HR comprises a set of activities to help provide employees with skills and competencies required on the job. The goals of L&D in organizations include aligning employees’ skillsets with the organization’s objectives, closing skill gaps, and enhancing overall capability of people and the organization. In this course, you’ll explore theoretical and practical aspects of adult learning, training development and delivery, measurement of training effectiveness, and employee development programs in organizations. The content is based on the Body of Competency and Knowledge (BoCK), 2015 of the Society for Human Resource Management (SHRM). While the course helps prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their careers.

Course ID:
hr_18_a03_bs_enus

Approx Time:
1 hour 30 mins

SHRM-CP/SCP Credit:
1 1/2 credits

Location:
Management Training –> Human Resources –> HR Competencies

Managerial Skills and Abilities

Quality management is an important factor in the success of today’s organizations. Leading organizational thinkers have gone to the extent of saying that quality in an organization is determined by the quality of its management. In order to bring quality and excellence to an organization, managers need certain skills, tools, and abilities in all their functions. These skills and abilities relate to their understanding of management principles and theories, key organizational functions, and their mutual interrelationships. This course explores basic principles of management, management theories, styles and tools, and interdependence of functional areas in an organization. It identifies tools and techniques used by the HR, Finance, Risk, and Knowledge management functions in an organization.

Course ID:
oper_04_a04_bs_enus

Approx Time:
2 hours 30 mins

Location:
Management Training –> Advanced Management –> Business Performance Management

Managing a Virtual Office

Long commutes, traffic problems, and juggling the responsibilities of work and family are part of everyday life, aren’t they? More and more managers are moving toward the “virtual office” to alleviate these stresses. But what does a virtual office entail? Is it really beneficial? And how can you convince people that it works?

Course ID:
N/A

Approx Time:
30 mins

Location:
Management Training –> Management –> Supervision

Managing Change

Although meaningful change is rarely easy (have you ever attempted a diet or tried to stop smoking?) it is a necessity of modern life. Organizations and individuals need to develop comfort in dealing with this constant challenge.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Leadership
Management Training –> Human Resources –> HRCI CEU Courses

* Managing Communications in a Virtual Team

Business Impact Series

The manager of a virtual team must master excellent communication and understand the importance of virtual presence technologies. Learn how the manager of a virtual team can improve team communication and collaboration.

Course ID:
_pc_bi_mgbi001

Approx Time:
15 mins

Location:
Management Training –> Advanced Management –> Effective Teams
Business Impact –> Managing Communications in a Virtual Team

** Managing Conflict

Challenge Series

While often considered destructive, conflict can prove beneficial if properly managed. This challenge focuses on methods for managing conflict.

Course ID:
_pc_ch_lach009

Approx Time:
15 mins

Location:
Management Training –> Advanced Management –> Effective Teams
Challenge Series –> Managing Conflict

Managing Disagreement

Handling disagreement constructively is central to personal satisfaction and organizational effectiveness. Improved skill at managing interpersonal differences will enrich your work, your relationships, and your career.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Leadership
Management Training –> Human Resources –> HRCI CEU Courses

** Managing Diversity

Challenge Series

Leveraging diversity is a key for all organizations. This Challenge examines how diversity elements relate to business strategy.

Course ID:
_pc_ch_lach015

Approx Time:
15 mins

Location:
Management Training –> Management –> Management Essentials
Challenge Series –> Managing Diversity

** Managing Meetings for Productivity and Effectiveness

Challenge Series

Effective meetings require careful planning and management. This challenge focuses on scheduling and preparing productive meetings.

Course ID:
_pc_ch_lach031

Approx Time:
15 mins

Location:
Management Training –> Management –> Running Effective Business Meetings
Professional & Personal Training –> Business Skills –> Running Effective Business Meetings
Challenge Series –> Managing Meetings for Productivity and Effectiveness

Managing Negative People

Negativity in one employee can spread, affecting the climate of the entire workplace and increasing the emotional burden of your job. While managing negative people is tough, there are the methods which enable you to keep your cool, defuse employee negativity, and create a positive culture in your workplace.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Leadership
Management Training –> Human Resources –> HRCI CEU Courses

Managing Pressure and Stress to Optimize Your Performance

Meeting the challenge of high-pressure situations is a different experience for everyone. You won’t always be able to control the external events that lead to pressure, but you can control your reaction, develop a solution, and implement it. In this course, you’ll learn about the triggers of stress and how stress can affect you physically, mentally, and emotionally. You’ll explore mechanisms for handling pressure and stress in the workplace in order to optimize performance. You’ll also learn the ways in which people who possess different work-style types deal with pressure, and finally, you’ll learn how to deal with stressed colleagues.

Course ID:
apd_07_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Business Skills –> Performance Under Pressure

Managing Projects

The managing process involves organization and planning, the proper allocation of resources, and the promotion of a strong team effort. It requires an understanding of the interacting effects between different project activities, sound leadership, and proper implementation of the planned work.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management Training –> Management –> Supervision

* Managing Projects with No Direct Authority

Business Impact Series

Managing Projects without Direct Authority is a Business Impact product focusing on how Project Managers of cross-functional teams can maximize team involvement, even if they directly report to another manager.

Course ID:
_pc_bi_pmbi001

Approx Time:
15 mins

Location:
Professional & Personal Training –> Business Skills –> Project Management
Business Impact Series –> Managing Projects without Direct Authority

Managing Resources during Difficult Times

Companies facing tough times such as economic hardship or even extreme growth need to take action. In particular, they need to mind their costs, including their staff-related costs. It’s important to communicate with employees about changes in costs and potential reductions in staff as soon as possible to maintain their commitment to the company. Downsizing should be a last resort, and there are many measures that can be implemented before resorting to it. When downsizing is necessary, there must be detailed planning, and careful selection and advising of those affected to help avoid negative consequences. This course covers responses to difficult times, such as cutting unnecessary costs and building relationships with customers, suppliers, and employees. It explains how you can implement alternative solutions to avoid layoffs. It also details how to plan and perform layoffs where necessary. Finally, it highlights positive opportunities that are created when organizations face challenging times.

Course ID:
mgmt_25_a02_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Advanced Management –> Managing During Difficult Times
Management Training –> Human Resources –> HRCI CEU Courses
Management Training –> Human Resources –> Managing During Difficult Times

* Managing Scope on a Project

Business Impact Series

Managing projects requires dealing with scope change effectively. Here we examine the types of change request that can impact the triple constraint of time, cost, and quality.

Course ID:
_pc_bi_pmbi004

Approx Time:
15 mins

Location:
Professional & Personal Training –> Business Skills –> Project Management
Business Impact –> Managing Scope on a Project

Managing Stress

Stress management training can provide the necessary skills and knowledge for you to offset the potentially negative effects of a stressful environment. You can actively take steps to increase your self-awareness and integrate a variety of proven stress management responses into your management style.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Staying Positive

Managing the Dismissal of an Employee

One of the main reasons managers are reluctant to dismiss an employee is because they dread the termination interview. Even if the termination is a layoff, giving notice to an employee is a heavy burden. How you manage the termination interview will impact remaining employees and your organization. You must learn how to handle dismissals fairly by preparing yourself in advance and maintaining control of the situation. Ensure your company’s security and the well-being of your team members by undertaking the appropriate follow-up responsibilities. This course covers how to prepare for the termination interview by forming your approach and creating a structure for the interview. It also provides you with guidelines to follow when conducting a termination interview and outlines the types of follow-up responsibilities that might be required.

Course ID:
mgmt_26_a02_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Management Essentials
Management Training –> Advanced Management –> Performance Management
Management Training –> Human Resources –> HRCI CEU Courses

* Managing the Stress of Organizational Change

Business Impact Series

Organizational change has become commonplace in today’s business world. This Business Impact examines the challenges an employee faces when his company restructures into a decentralized organization.

Course ID:
_pc_bi_mgbi004

Approx Time:
15 mins

Location:
Management –> Advanced Management –> Managing Organization Change
Business Impact –> Managing the Stress of Organizational Change

Managing Workforce Generations: Working with the 21st-century Generation Mix

Many of the same influences have shaped the lives and work experiences of the newer generations – the Millennials and the Generation Xers. Widespread Internet usage, for example, means that, typically, these generations are adept in technology. Globalization is another shaping influence, with the result that both generations value diversity. At the same time, however, each generation has its own distinct attitudes, priorities, and work habits. By using strategies that recognize the differences, managers can get the best from each generation.

Course ID:
mgmt_20_a03_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Management Essentials
Management Training –> Human Resources –> HRCI CEU Courses

* Managing Workplace Stress

Business Impact Series

Workplace stress will remain a reality of modern business for the foreseeable future, but there are strategies to consider when evaluating how best to anticipate and manage work-related pressures.

Course ID:
_pc_bi_hrbi006

Approx Time:
15 mins

Location:
Professional & Personal Training –> Personal Growth –> Work-Life Balance
Business Impact –> Managing Workplace Stress

Managing your 401(k)

What’s your idea of retiring in style? Soaking in rays on a white sand beach? Roaming the continent in an RV? Spending hours in the garden without ever needing to give a thought to having enough money? Whatever your retirement ideal, the way to reach it is to invest in a 401(k) and use the strategies in this module to maximize the return on your investment. Your future is in your hands.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

Mastering Cold Calls

You have to start some place, and most of the time, that’s a cold call. You have only one chance to make a positive first impression, so you want to make the most of the opportunity. How can you present yourself the very best way in those first few seconds? What approach will open the door with a new prospect? Learn the basics that will put you well on your way to mastering cold calls.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Sales

Maximize Your Productivity by Managing Time and Tasks

The amount of time available to you is constant – you can’t buy more and you can’t save it for later. What you can do is increase your productivity – the value you produce in the time you have. And the better you understand your own personal productivity, the easier it will be to manage your time effectively. In this course, you’ll learn about managing tasks in a way that maximizes your productivity. You’ll discover the benefits of setting goals and how productivity is tied to your ability to assess time and set priorities. You’ll learn about the process of “chunking” your time and the principles of efficient scheduling. You’ll also learn about the different types of to-do lists and how to use them effectively.

Course ID:
pd_32_a03_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Time Management & Productivity

Measurement: Assessment and Metrics

Were you ever in a situation where you started a new project and weren’t sure of its effectiveness? Is your new process trending toward success or failure? These are questions that should be on the mind of every manager. An effective manager is continuously gathering, monitoring, and analyzing information as it relates to organizational performance. This course explores data analysis techniques used to detect trends of projects and processes. It describes key concepts in statistical analysis and explains how data-gathering affects the people in an organization and vice versa.

Course ID:
oper_04_a08_bs_enus

Approx Time:
1 hour 30 mins

Location:
Management Training –> Advanced Management –> Business Performance Management

* Mediating Project Team Conflict

Business Impact Series

Project team conflict can be extremely disruptive to productivity. This impact explores the conflict resolution strategy of mediation.

Course ID:
_pc_bi_pfbi006

Approx Time:
15 mins

Location:
Professional & Personal Training –> Business Skills –> Project Management
Business Impact –> Mediating Project Team Conflict

** Meeting Team Performance Challenges

Challenge Series

A team is a group of employees with complementary skills, united by a shared goal and vision. Yet no matter what the ability of its members, a team’s success depends largely on whether expectations are defined and clear. Without such expectations, team progress may falter, and challenges arise.

Course ID:
_pc_ch_pach010

Approx Time:
15 mins

Location:
Professional & Personal Training –> Business Skills –> Optimizing Your Performance on a Team
Challenge Series –> Meeting Team Performance Challenges

Mold Awareness

Businesses, including government-owned facilities, can experience mold at some point. A mold is a fungi that appears as a coating or discoloration that develops in a damp atmosphere on the surface of food, fabric, wood, paper, or insulation. Not everyone is at risk from exposure to molds but certain groups of individuals are particularly susceptible to mold-induced allergies or infections. Providing information on mold hazards is an important aspect of the health and safety requirements for businesses. This course is aimed at any employee whose job activities could result in exposure to mold. This course provides the basic understanding of mold awareness in the workplace – how mold grows and spreads, how to recognize mold, associated health effects from mold exposure, and methods of mold prevention and clean up. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_a01_sh_enus

Approx Time:
1 hour

Location:
Compliance Training –> Workplace Safety

Monitoring and Improving Performance

Performance management is all about results. But how do you measure those results? What do you do with the data that you collect? And what do you do if you discover that some employees are underperforming? Unless you set targets that can be monitored and measured, you won’t know if your unit is doing well and you won’t know which areas need attention. You will learn how to monitor and improve your employees’ performance by setting targets, collecting the necessary information, analyzing that information, and responding to performance gaps that appear. It helps you identify appropriate targets and standards against which you can measure performance. It then introduces different ways of collecting the relevant data and shows you how to analyze and decide on appropriate action. Finally, the course presents a technique for dealing with underperformers in a positive and collaborative way.

Course ID:
mgmt_37_a02_bs_enus

Approx Time:
1 hour

Location:
Management Training –> Advanced Management –> Performance Management

Motivating Employees

We all need to be motivated in order to reach our goals. And to achieve our goals as managers and supervisors, we must create a motivating environment, not only for ourselves, but also for our employees.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Leadership
Management Training –> Human Resources –> HRCI CEU Courses

Moving from Trainer to Performance Consultant

The transition from acting as a trainer to becoming a performance consultant can be challenging and sometimes even scary. You may feel inadequate and unsure of the business in which you’re getting involved. But if you follow certain steps and prepare yourself adequately, you can make a smooth and rewarding transition—a solid foundation for your new career.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management Training –> Management –> Supervision
Professional & Personal Training –> Customer Service & Sales –> Customer Focus

Courses – N

Negotiating for Sales Professional

You can sell your customers the Brooklyn Bridge and “ocean-front property in Arizona,” but will you get their repeat business?! Making the sale at any cost is easy. Negotiating to maintain your bottom line and satisfy the customer is the challenge. Are you up to the challenge? You will be if you take this module and apply its principles for improving your negotiation skills and developing long-lasting client relationships.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Sales

Negotiating Hazards for Commercial Vehicles

Versión en Español: Sortear los peligros de vehículos comerciales
ID del Curso: esh_sah_b74_sh_esdo

According to the FMCSA, collisions at intersections alone account for 45% of all reported crashes and 21% of fatalities. Intersections are just one of many common hazards you may encounter in the course of everyday travel while in your truck. In order to safely negotiate the hazards you come into contact with, you must be familiar with the procedures and precautions to take. In this course, you will learn about what you need to do to safely negotiate turns and merging, intersections, downgrades, and railroad crossings. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b74_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Transportation
Cursos de español –> Transporte

Courses – O

Office Politics for Managers

Office politics, or work politics, are the strategies and procedures that employees use to function and advance in a work setting. It is important for managers to learn and understand the office environment and the employees that make it tick. Since the manager interacts with several aspects of the workplace, one should learn how to effectively work with colleagues, supervisors, and upper management in order to help keep the department functioning as a whole.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management Training –> Management –> Management Essentials

Organizational Behavior: Dynamics of a Positive Organizational Culture

An organizational culture isn’t a set of rules or standards, but rather an interactive process – a social construct that’s constantly changing. It’s an invisible, dynamic force that drives a company and its actions. Culture is reflected in artifacts, patterns of acceptable behavior, and shared traditions, values, policies, attitudes, structures, and beliefs within any relatively stable organization. In this course, you’ll learn how to foster a positive organizational culture. You’ll first learn about the characteristics of a positive workplace culture and the benefits it offers. You’ll consider the elements that drive the culture of an organization, such as autonomy and the degree of structure. And finally, you’ll learn how to apply strategies that can help cultivate a healthy and positive workplace.

Course ID:
hr_08_a05_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management –> Human Resources –> HRCI CEU Courses
Management –> Human Resources –> Organizational Behavior

Organize Your Physical and Digital Workspace

Removing the mess from your workspace and getting organized can significantly improve many aspects of your work day, including your ability to concentrate, achieve targets, and become more efficient. This course will help you increase your productivity by showing you how to organize and maintain both your physical and digital workspace. You’ll learn how creating a clutter-free workspace and effective filing can improve your productivity. But it’s not just your physical workspace that needs decluttering; this course will show you how to manage digital files, which is just as important. And once you’ve gotten your workspace under control, you’ll learn how to maintain it.

Course ID:
pd_32_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Time Management & Productivity

Organizing Your Workspace

“I’ll get organized just as soon as I find the time.” “I have a great system. I just let things go, and if it is really important, someone will call about it!” Do these statements sound familiar? Crawling out from underneath your stacks of paper can be challenging, but it is also a skill that can be learned. This course teaches you strategies for getting rid of the stacks of paper, clearing off the top of your desk, organizing your files, and managing all those sticky notes, paper clips, and pens. You will be able to find things the first time you look for them and will cease being confused about what projects are where and who’s doing what.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

Outlook 2013: Managing E-mail

Versión en Español: Administrar correos electrónicos en Outlook 2013
ID del Curso: mo_bgou_a02_dt_esdo

This course discusses working with attachments and adding signatures to your messages in Outlook 2013. Managing your e-mail by sorting, filter, printing and deleting messages is also covered. This course also covers ways to personalize your inbox in Outlook 2013, such as changing message preview settings, and adjusting the reading pane and people pane. This course will help prepare learners for the Microsoft Certification Exam 77-423: Outlook 2013 which certifies individuals as Microsoft Office Specialist (MOS): Outlook 2013.

Course ID:
mo_bgou_a02_dt_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Microsoft Office
Cursos de español –> Microsoft Office

Outlook 2013: Working with E-mail

Versión en Español: Trabajar con correos electrónicos en Outlook 2013
ID del Curso: mo_bgou_a01_dt_esdo

Outlook 2013 is the latest release of Microsoft’s primary messaging client. Outlook provides all of the tools necessary for managing e-mail, scheduling tasks, and communication. This course addresses the basic features and functionality of Outlook 2013 – how to navigate Outlook 2013, view and reply to incoming e-mails, and create new mail messages. This course will help prepare learners for the Microsoft Certification Exam 77-423: Outlook 2013 which certifies individuals as Microsoft Office Specialist (MOS): Outlook 2013.

Course ID:
mo_bgou_a01_dt_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Microsoft Office
Cursos de español –> Microsoft Office

Overcoming the Loss of a Loved One

Even with the predictability of death, we’re rarely prepared for it. In one brief moment, our lives change forever. The death of a loved one is painful, but there is hope. You must allow yourself the time to grieve-and learn how to work through and express that grief.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

Courses – P

Performance Appraisal Essentials: 360-degree Appraisals

By gathering information from many different people, a 360-degree appraisal gives a complete portrait of behavior on the job – one that looks at people from multiple perspectives. This type of appraisal incorporates feedback from peers, managers, customers, and direct reports, as well as from the appraisee. And when feedback from all these sources is presented in a way that enables people to plan for improvement, it can bring about real, measurable changes in people’s behavior. This course provides an overview of the steps involved in carrying out a 360-degree appraisal. It then focuses on two key steps: gathering feedback and delivering the feedback.

Course ID:
mgmt_17_a03_bs_enus

Approx Time:
1 hour

Location:
Management Training –> Advanced Management –> Performance Management

Performance Appraisal Essentials: Conducting Traditional Appraisals

If you were to poll a group of managers about how comfortable they feel conducting appraisals, you would probably find few saying they feel completely comfortable. Conducting appraisals isn’t easy but it’s an important part of a manager’s job. Regularly appraising your employees’ performance can reinforce outstanding performance, as well as help improve below average performance. This increases productivity and helps you build better relationships with your team. To increase your comfort level with conducting appraisals, you should try to become familiar with the areas to be covered during the actual meeting and with skills and techniques for addressing the employee. This course describes ways to prepare for appraisal meetings, as well as how to carry out those meetings effectively by following certain steps and guidelines. In particular, it demonstrates what to do when an employee becomes emotional during an appraisal.

Course ID:
mgmt_17_a02_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Advanced Management –> Performance Management
Management Training –> Human Resources –> HRCI CEU Courses

Performance Appraisal Essentials: Planning for Appraisals

The key to successful performance appraisals is a clear understanding between manager and employee of what is expected. Chances are if there is no such understanding, the manager will assess performance on the basis of what he or she expects of the employee, and this may be very different from what the employee understood to be the job duties and responsibilities. To avoid this problem, a manager needs to plan for appraisals by clearly laying out the expectations for employee performance and by providing ongoing feedback during the appraisal period. This course explains why performance appraisals are important, describes how to develop an Employee Performance Plan, and outlines ways to monitor ongoing employee performance.

Course ID:
mgmt_17_a01_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Advanced Management –> Performance Management
Management Training –> Human Resources –> HRCI CEU Courses

* Performance Dashboard or Scorecard?

Business Impact Series

Performance dashboards and scorecards are powerful managerial tools. This impact explains the difference between them.

Course ID:
_pc_bi_mgbi012

Approx Time:
15 mins

Location:
Management Training –> Advanced Management –> Business Performance Management
Business Impact Series –> Performance Dashboard or Scorecard?

Personal Financial Planning

“There is a kind of Buddhistic calm that comes from having . . . money in the bank.” – Ayn Rand

Ayn was right! Building our savings and reaching our financial goals brings peace of mind. But whether we reach these goals – or fail to do so – depends on how carefully we formulate and carry out a financial plan.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

Planning an Effective Presentation

Versión en Español: Planificar una presentación efectiva
ID del Curso: acm_05_a01_bs_esdo

Concern about the impact of a presentation can inspire presenters to raise their game, enabling them to get the desired results. A presentation can be immeasurably improved if the presenter devotes sufficient time and attention to planning. In this course, you’ll learn how to define and understand your audience’s characteristics, knowledge, needs, and responses. You’ll also learn how to organize your presentation’s timing, purpose, key points, and approach. Finally, you’ll learn about different presentation methods and when they’re most effectively used.

Course ID:
acm_05_a01_bs_enus

Approx Time:
30 mins

Location:
Management Training –> Management –> Presentation & Public Speaking
Professional & Personal Training –> Customer Service & Sales –> Presentation & Public Speaking
Cursos de español –> Presentación y hablar en público

Planning for Change

Failing to plan is planning to fail. Change project managers need to understand the role of the guiding coalition, and the appropriate level of involvement it has based on the rigor of the change project at hand. They also must understand how to assign levels of influence, assess, and interpret stakeholder input. Additionally, you will need to facilitate the creation of a code for change – outlining the behaviors that will support the change and, in some instances, how members of the organization will be held accountable. The correct application of a guiding coalition, stakeholder influence, and a code for change will help make your change effort succeed.

Course ID:
pe_02_a02_bs_enus

Approx Time:
30 mins

Location:
Management Training –> Advanced Management –> Managing Organizational Change

Planning for Performance

Do you know if your team’s goals are consistently being met? Or if the individuals in your team are performing at their peak? Using a performance management system is vital to help ensure that the performance of individuals and teams produces the desired outcomes for success. This course outlines the five phases of a performance management system: planning, monitoring, improving, reviewing, and rewarding. It explains what you need to do in the planning phase. It shows you how to recognize critical success factors and develop key performance indicators based on these. Then it guides you in collaborating with employees to create role profiles that can generate meaningful performance agreements. Having established performance expectations, you will now have a basis for implementing the other components of the performance management system.

Course ID:
mgmt_37_a01_bs_enus

Approx Time:
1 hour

Location:
Management Training –> Advanced Management –> Performance Management

Planning Meetings Fit for Purpose

Have you ever sat through a meeting that you felt was a waste of your time? Maybe the meeting wasn’t relevant to you or it was just poorly run. Perhaps it lacked a clear purpose. The root cause of ineffective meetings is almost always poor planning. Meetings are among the most expensive forms of communication in today’s business environment, so it’s essential to make the investment worthwhile. This course outlines a process for preparing for effective meetings. The next time you need to prepare a meeting, the methods introduced in this course will help you make the most of your and your participants’ valuable time. You’ll also learn how to effectively start a meeting.

Course ID:
comm_50_a01_bs_enus

Approx Time:
30 mins

Location:
Management Training –> Management –> Running Effective Business Meetings
Professional & Personal Training –> Business Skills –> Running Effective Business Meetings

Portable Fire Extinguishers

Versión en Español: Extintores de incendio portátiles
ID del Curso: esh_sah_a42_sh_esdo

This course is designed to protect employees and help prevent serious property loss from workplace fires. It identifies the various classes of fires, types of portable fire extinguishers, and actions to take in the event of a fire. It describes when and how to use portable fire extinguishers to put out small fires. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to discuss the regulatory background for portable fire extinguishers, classify types of fires, identify types of portable fire extinguishers and fire extinguishing agents, and describe the proper location and use of portable fire extinguishers.

Course ID:
esh_sah_a42_sh_enus

Approx Time:
45 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

** Power and Politics in Matrixed Teams

Challenge Series

There are many gains to be made by adopting a matrix organizational structure, but the approach itself does not guarantee success. Managers must recognize that authority, power, and internal politics have a significant impact on any team structure.

Course ID:
_pc_ch_mgch002

Approx Time:
15 mins

Location:
Management Training –> Management –> Making Cross-Functional Teams Work
Professional & Personal Training –> Business Skills –> Making Cross-Functional Teams Work
Challenge Series –> Power and Politics in Matrixed Teams

PowerPoint 2013: Creating Presentations

Versión en Español: Crear presentaciones en PowerPoint 2013
ID del Curso: mo_bgpw_a01_dt_esdo

Microsoft PowerPoint 2013 allows you to create professional-looking slide-show presentations on PCs, tablets, and phones. This course provides an introduction to the main components of the PowerPoint 2013 interface, covering opening and saving a presentation, working with slides, formatting text and text boxes, and using templates and themes variations to create professional looking presentations. You will also learn how to insert images, clip art, and shapes, as well as how to format your images so that they provide the maximum impact for your presentation. This course will help prepare for the Microsoft Certification Exam 77-422: PowerPoint 2013 which certifies individuals as Microsoft Office Specialist (MOS): PowerPoint 2013.

Course ID:
mo_bgpw_a01_dt_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Microsoft Office
Cursos de español –> Microsoft Office

PowerPoint 2013: Enhancing Presentations

Versión en Español: Mejorar las presentaciones de PowerPoint 2013
ID del Curso: mo_bgpw_a02_dt_esdo

PowerPoint 2013 enables you to create visually appealing presentations. Adding simple enhancements through the use of, tables, WordArt, and SmartArt allows you to make your presentations more engaging and interesting. This course introduces the SmartArt and WordArt features that allow you to add flair to your presentations by using colors and shapes to emphasize text and data. Also covered are the ways of incorporating and formatting tabular data to create a professional and effective presentation. This course will help prepare for the Microsoft Certification Exam 77-422: PowerPoint 2013 which certifies individuals as Microsoft Office Specialist (MOS): PowerPoint 2013.

Course ID:
mo_bgpw_a02_dt_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Microsoft Office
Cursos de español –> Microsoft Office

* Preparing for Your Performance Appraisal

Business Impact Series

Many employees find performance appraisals intimidating. This Business Impact shows how proper preparation makes the process less stressful and more beneficial.

Course ID:
_pc_bi_pfbi017

Approx Time:
15 mins

Location:
Professional & Personal Training –> Personal Growth –> Goal Setting & Accountability
Business Impact Series –> Preparing for Your Performance Appraisal

Presentation Skills

Many people become afraid when asked to give a presentation in front of a group. But there are ways to master the challenges of public speaking. With adequate preparation, you can confidently deliver a presentation that captivates your audience.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Communications

Preventing Fraud and Abuse

Private investors and businesses lose millions of dollars every year to fraud schemes, such as embezzlement, false insurance claims, investment scams, and double billing. Through stepped-up government regulations and tough anti-fraud laws, the business world has come a long way in cracking down on fraud. However, there is still need for employees at all levels of business to be vigilant in their efforts to detect, report, and prevent fraud and abuse of all kinds. This course provides an introduction to the concepts surrounding fraud and abuse in the business setting. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass + Green PA.

Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Readers should not act upon this information without seeking professional counsel.

Course ID:
lchr_01_b08_lc_enus

Approx Time:
30 mins

Location:
Compliance Training –> Featured Compliance

Preventing Problem Performance

Few workplaces are entirely free of performance issues. However, you can prevent many problems from developing, and keep small issues from growing into serious ones, by effectively planning, monitoring, and communicating for good performance. Nurturing a culture of performance that includes a strong performance management system is a proactive approach that can prevent problems by helping employees perform to their highest potential. With regular communication and the right mix of monitoring techniques, you can motivate employees toward good performance and identify problems before they get out of hand. This course explores how you can prevent problems using performance management activities such as communicating expectations and motivating for good performance. It also covers performance monitoring techniques, including employee self-monitoring, and shows you how to communicate about performance with your employees to achieve the best results.

Course ID:
mgmt_34_a04_bs_enus

Approx Time:
1 hour

Location:
Management Training –> Advanced Management –> Performance Management

Privacy and Information Security

This course will prepare you to handle private information responsibly as required by law and your organization. It will give you an understanding of the kinds of information that are considered private and that are subject to protection under US law. It will explore the strategies for safeguarding private information you encounter as part of your job and teach you about recognizing and reporting potential privacy breaches. In addition, it will give you an appreciation of the negative consequences of failing to adequately protect such private or confidential information. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC.

Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Readers should not act upon this information without seeking professional counsel.

Course ID:
lchr_01_b15_lc_enus

Approx Time:
30 mins

Location:
Compliance Training –> Featured Compliance

Problem-Solving and Process Management Tools

Albert Einstein is reputed to have said, “The significant problems we face cannot be solved at the same level of thinking we were at when we created them.” To solve quality and process-related problems, managers should continuously enhance their knowledge of organizational processes and quality management tools. These tools help managers find root causes of problems, an important step toward removing them. Success in ensuring quality and organizational excellence depends on how effectively managers apply these tools to solve quality and process-related problems. This course explores basic problem-solving and process management tools used for identifying, analyzing, and solving quality and process-related problems.

Course ID:
oper_04_a07_bs_enus

Approx Time:
2 hrs 30 mins

Location:
Management Training –> Advanced Management –> Business Performance Management

Procrastination: Admitting it is the First Step

The roots of procrastination are all in your head, but the good news is that there are ways to overcome it. The trick is to figure out what your own personal reason is for putting off what you know you need to do. In this course, you will discover what may be behind your tendency to procrastinate by learning the indicators. Then you’ll explore many helpful techniques and strategies for dealing with procrastination, whatever the cause. There are four key areas covered in this course: improving focus, self-motivation, taking action, and becoming more organized.

Course ID:
apd_11_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Time Management & Productivity

Professional Networking Essentials: Developing Confidence

Why can some people walk into a room and start making new acquaintances almost immediately? It’s as if they’re hardwired to know how to introduce themselves and establish a relationship with everyone they meet. Wouldn’t it be great to have that kind of finesse with people and be able to network with ease? The reality is that while networking may seem intimidating or awkward at first, it’s becoming a ‘must have’ for many in the modern professional environment. It requires confidence and sincerity. This course helps you develop that confidence by exploring the obstacles that deter you from networking. And it steps through techniques for conversing with confidence. These skills will be major assets as you approach your next networking event, prepared with strategy and confidence.

Course ID:
comm_38_a02_bs_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Customer Service & Sales –> Peer Relationships & Networking
Professional & Personal Training –> Personal Growth –> Peer Relationships & Networking

Professional Networking Essentials: Finding Opportunities To Make Connections

In the modern connected business environment, knowing the essentials of professional networking is a major asset and key for success. Networking is all about people and making beneficial connections that will help you build a stable and fulfilling career. Unleashing the power of a network isn’t something to be taken lightly. Poor networking skills and lack of etiquette can create roadblocks for you. However, with the right approach and techniques, the impact of a well-developed professional network can help make you more effective at work. This course demonstrates the basics of establishing a relationship through networking. From choosing the proper venue to developing mingling skills for the real and virtual worlds, this course shows you how to make an impact on professional contacts and strategically develop a flourishing professional network.

Course ID:
comm_38_a01_bs_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Customer Service & Sales –> Peer Relationships & Networking
Professional & Personal Training –> Personal Growth –> Peer Relationships & Networking

Professionalism, Business Etiquette, and Personal Accountability

Taking responsibility for meeting your objectives is an important component of good business etiquette and demonstrates your attitude of professionalism. While it can be difficult at times, being accountable for delivering on your objectives shows you are reliable, organized, and dedicated to your work. This course introduces the importance of personal accountability and outlines strategies for developing a personal accountability framework. This helps empower you to be your own boss, set your own standards, and carry yourself with professionalism and confidence. It provides you with techniques to set appropriate goals based on your abilities and available resources. And it shows you how to develop an action plan to achieve your goals and use techniques to better manage your energy levels.

Course ID:
pd_25_a02_bs_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Personal Growth –> Goal Setting & Accountability

Project Fundamentals

Every project is different. Some are small and straightforward. Others are large and complex. Most are somewhere in the middle. Even though every project is unique, they all have certain things in common. Every project has a similar life cycle, starting with an idea, development, and culminating in the delivery of a finished product or service. All projects have similar overall phases, but how do a project’s phases relate to its life cycle? Do the phases of a project affect the way it is managed? What types of project management processes should be applied? This course provides a knowledge base reflecting up-to-date project management information so learners can effectively put principles to work at their own organizations. This course will assist in preparing the learner for the PMI® certification exam. This course is aligned with the PMBOK® Guide – Fifth Edition, published by PMI® Inc., 2013.

Course ID:
apj_01_a02_bs_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Project Management

Providing Effective Feedback

In today’s competitive environment, organizations are committed to continually improving performance. An essential ingredient in this quest for excellence is feedback.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Communications

Providing Effective Internal Customer Service

Versión en Español: Proporcionar un servicio eficaz de atención al cliente interno
ID del Curso: acs_03_a04_bs_esdo

When you do things to help other people within your company do their jobs better, you are providing internal customer service. The quality of that service often has a huge impact on the overall quality of service delivered to external customers. In this course, you’ll learn about types of internal customers and how to identify internal customer service relationships. You’ll also learn about the importance of getting to know your internal customers, identifying their expectations of you, and taking action on those expectations. Finally, you’ll learn guidelines for providing internal customer service.

Course ID:
acs_03_a04_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Customer Focus
Cursos de español –> Atención al cliente

Providing On-Site Customer Service

Versión en Español: Proporcionar servicio presencial de atención al cliente
ID del Curso: acs_03_a02_bs_esdo

When you meet customers on their turf, your initial meeting forms the basis of their overall impression of you, your abilities, and your company. You can enhance the impressions you make in the field by using a few tried-and-true techniques. In this course, you’ll learn about guidelines and techniques for each stage of an on-site customer service visit: preparation, arrival, service, wrap up, and follow up. You’ll also learn how to make a good impression in the field by starting service visits on a positive note, setting clear expectations, listening actively, and working to improve your customer’s understanding.

Course ID:
acs_03_a02_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Customer Focus
Cursos de español –> Atención al cliente

Providing Telephone Customer Service

Versión en Español: Proporcionar un servicio de atención al cliente por teléfono
ID del Curso: acs_03_a03_bs_esdo

When you’re providing customer service over the phone, without face-to-face interaction, it can be challenging to establish the right relationship. There are many techniques that can help you consistently deliver the best customer service over the phone. In this course, you’ll learn basic etiquette tips for answering, managing, and ending customer service calls. You’ll also learn how to make a good impression by listening, using questions to probe for more information, minding your tone, and empathizing with the customer. Finally, you’ll learn ways of reflecting or adapting to your customer’s style.

Course ID:
acs_03_a03_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Customer Focus
Cursos de español –> Atención al cliente

Courses – Q

Qualifying Sales Prospects

So many possibilities, so little time! How do you know where to start? How do you determine where your efforts are most likely to get results? Take this module and learn how to focus on a field of carefully selected prospects, rather than randomly contacting people who have little chance of becoming clients.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Sales

Quality Systems, Models, and Theories

The implementation of an effective quality system is a vital component of the success of any organization. Personnel at all levels in an organization must be aware of the quality mission, plan, and methodology it employs. A quality mission and plan that is well developed and properly implemented must be aligned to the corporate mission and vision statements and the strategic plan in order to be effective. As an organization evolves, its quality plan must be monitored and revised in order to reflect these changes. This course explores the quality mission, plan, and methodologies and discusses the importance of effective monitoring, documentation, and implementation. It examines various quality models and theories used in corporations today.

Course ID:
oper_04_a06_bs_enus

Approx Time:
2 hours

Location:
Management Training –> Advanced Management –> Business Performance Management

Courses – R

Rapport Building in Customer Service

Versión en Español: Crear compenetración en la atención al cliente
ID del Curso: acs_03_a01_bs_esdo

Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customers, understanding their situations, and providing an empathetic ear for them to voice their concerns. In this course, you’ll learn how to build rapport with customers by paying close attention to their needs, connecting with them, and being positive. You’ll also learn how to empathize with customers by relating your own experiences, reflecting their emotions back to them, and normalizing their difficulties.

Course ID:
acs_03_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Customer Focus
Cursos de español –> Atención al cliente

Recognizing and Avoiding Burnout

Burnout is the feeling that you just don’t have the energy-or desire-to move forward with the enthusiasm and vigor you once had. It can sneak up on you when you least expect it. Knowing when this is happening, and having the wisdom to do something about it, are valuable skills in today’s environment, where change and fast-paced living can take their toll.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Staying Positive

Recognizing and Diagnosing Problem Performance

When you recognize performance problems early and diagnose them accurately, you can help turn them around and avoid serious consequences. Whether the problems lie in poor employee interactions, failure to comply with policies, or underperformance, managers need to know how to detect them in a timely manner. Performance problems can vary in scope, frequency, and magnitude. They can occur as single incidents or patterns of behavior. Whatever their nature, you must intervene early, involve the employee, and uncover the true root causes in order to find the best possible solution. This course explains how you can remain alert to early signs of problems in your workplace. It enables you to determine the scope and urgency of problems when they occur. And it shows you how to diagnose root causes on your way to finding the best solution.

Course ID:
mgmt_34_a01_bs_enus

Approx Time:
1 hour

Location:
Management Training –> Advanced Management –> Performance Management

Recognizing and Managing Anger

Anger has played a significant role in history. Wars, divorces, new nations, and old feuds have sprung from the root of anger and impacted society, families, and individuals. Today, anger is an accepted emotion, but many of us have seen inappropriate anger modeled in our families of origin.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Staying Positive

Recognizing and Responding to Signals of Violence

Most parents are concerned about their child’s development, especially today when violence is witnessed firsthand or in the media. It is extremely important to recognize and respond to early signals of violence in young people. Early detection can even make the difference between life and death.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Staying Positive

Recognizing Employee Performance

People need to know when they are doing a good job. They want to know that their leaders notice their efforts and contributions, and that they are appreciated and valued. As a leader, you want to provide this positive reinforcement because it creates a work environment where employees can be motivated to do their best.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Management Essentials
Management Training –> Human Resources –> HRCI CEU Courses

Respiratory Protection

Versión en Español: Protección respiratoria
ID del Curso: esh_sah_b26_sh_esdo

This course covers information relating to respiratory hazards, protection mechanisms, and safe work practices. It also includes information on how to use respiratory protection for protection from hazardous airborne contaminants in the work environment. This course does not include the types of respirators and other protective considerations required when working with ionizing radiation. Learner objectives are to recognize why respiratory protection is necessary; distinguish between employee and employer responsibilities for respiratory protection; identify the nature, extent, and effects of respiratory hazards to which you may be exposed; specify the operation, limitations, and capabilities of respirators; identify respirator selection procedures and practices; specify proper use and inspection practices; recognize proper maintenance, cleaning, and storage practices; and identify respirator malfunction and follow-up procedures. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b26_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

Risk Management: Assessing Risk

Risk is the driving force behind every business venture, so it’s important to understand risk and plan for it. In order to manage risk, however, leaders first need to assess the risk factors that threaten their organization so that they can create a strategy to avoid or mitigate that risk. This course examines the techniques commonly used to assess risk, including opportunity assessment, and threat assessment using FMEA – Failure Mode and Effect Analysis.

Course ID:
stgy_09_a02_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Advanced Management –> Risk Management
Management Training –> Human Resources –> HRCI CEU Courses

Risk Management: Dealing with Risk

The most desirable objective of risk management is to eliminate risk uncertainty, whether for threats or opportunities. But what happens when that’s not an option? Even the most thorough planning is subject to risk, and the best leaders are the ones who know how to respond effectively to risk, whether for a threat or an opportunity. This course examines the third stage of risk management – dealing with risk. It provides general strategies for dealing with risk, such as risk exposure adjustment and contingency planning. And it outlines strategies specific to dealing with threats and opportunities.

Course ID:
stgy_09_a03_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Advanced Management –> Risk Management
Management Training –> Human Resources –> HRCI CEU Courses

Risk Management: Identifying Risk

Risk is the driving force behind every business venture, so it’s important to understand risk and plan for it. Even though the best leaders are accomplished decision-makers who know how to make tough choices on the fly, in today’s business environment you must know how to proactively identify risk factors, and how to recognize when business ventures are at risk of becoming critical situations. This course examines the first stage of risk management – identification of risk factors. It also presents several risk identification techniques, including how to use root cause identification, the Delphi technique, and brainstorming sessions to identify risks.

Course ID:
stgy_09_a01_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Advanced Management –> Risk Management
Management Training –> Human Resources –> HRCI CEU Courses

Running Meetings in Better Directions

Have you ever attended a meeting that left you frustrated? Perhaps the meeting was too long, unfocused, or dominated by arguments and disagreements. Not all meetings have to be like this. Meetings can be very productive; issues can be resolved, and participants can feel grateful they attended. Whether it’s a regular meeting or a task force meeting, the meeting leader should open the meeting with appropriate information and in the right tone. An effective meeting leader encourages full participation from the group to ensure the objectives are reached within the allotted time. To close the meeting, the leader summarizes the decisions arrived at and follows up on the actions that need to be taken. This course covers the skills and lessons that will help you to fulfill the key responsibilities of a meeting leader at each stage of a business meeting.

Course ID:
comm_50_a02_bs_enus

Approx Time:
30 mins

Location:
Management Training –> Management –> Running Effective Business Meetings
Professional & Personal Training –> Business Skills –> Running Effective Business Meetings

Courses – S

Safety at Work: A Systematic Approach

Versión en Español: Seguridad en el trabajo: Un enfoque sistemático
ID del Curso: ehs_hsf_a07_sh_esdo

Do you ever find yourself wishing you had more control over the way you do your job – especially tasks related to your personal safety and health? Many safety programs are designed and implemented by managers, with the expectation that employees will follow the practices they prescribe. While employee health and safety is paramount, safety programs designed by management may fail to recognize why employees take the risks they do – even though they may have been trained in safe procedures. Systematic approaches to safety at work can be used to enhance programs in place. Changes to improve safety are driven by employees on up through management. This course explores behavior-based safety, how a behavior-based safety program is used to enhance safe behavior and a safety culture, as well as the roles and responsibilities of employees and management. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
ehs_hsf_a07_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

Self-improvement for Lifelong Success

We all have areas of our lives to improve upon, and working toward self-improvement has lasting positive impacts on your personal and professional life. In this course you’ll learn about the key principles to keep in mind when committing to self-improvement to help keep you on track. You’ll also learn how to create a self-improvement plan to organize your self-improvement activities. This course also covers techniques for building and maintaining an effective self-improvement mentoring relationship, and common obstacles you may face so you can overcome them when you are challenged by them in your self-improvement efforts.

Course ID:
apd_10_a02_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

** Setting and Managing Priorities

Challenge Series

Prioritizing is an essential skill for any manager. This challenge considers methods for selecting and setting goals.

Course ID:
_pc_ch_lach018

Approx Time:
15 mins

Location:
Professional & Personal Training –> Personal Growth –> Goal Setting & Accountability
Challenge Series –> Setting and Managing Priorities

** Setting Goals

Challenge Series

Goals provide a roadmap for your performance and development, but setting goals requires you to consider more than your own objectives. You must keep your company’s mission and vision in mind. This Challenge product explores setting appropriate goals. During this exercise, you will play the role of a research analyst for a consumer and market research firm.

Course ID:
_pc_ch_pach007

Approx Time:
15 mins

Location:
Professional & Personal Training –> Personal Growth –> Goal Setting & Accountability
Challenge Series –> Setting Goals

Setting Performance Goals and Expectations

The manager’s success in any organization is based in large measure on the performance of his or her work unit. With a reasonably systematic effort to work with employees, your unit can meet or exceed goals, encourage high performance, and reap positive rewards, while offering new opportunities for development and career growth.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Management –> Management Essentials
Management Training –> Human Resources –> HRCI CEU Courses

Signs and Tags

Versión en Español: Carteles y etiquetas
ID del Curso: esh_sah_a45_sh_esdo

This course will present basic information about the different accident prevention signs and tags with regard to displaying levels of danger and precautions required. The failure of people, equipment, supplies, or surroundings to behave or react as expected causes most accidents. The content in this course is designed to comply with the intent of the applicable regulatory requirements. The learner objective is to recognize accident prevention signs and tags. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_a45_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

Slips, Trips, and Falls

Versión en Español: Resbalones, tropezones y caídas
ID del Curso: esh_sah_b32_sh_esdo

Slips, trips, and falls constitute the majority of general industry accidents. They cause 16% of all accidental deaths and are second only to motor vehicles as a cause of fatalities from accidents. This course is intended to provide employees with the ability to recognize and prevent slip, trip, and fall hazards, and to address the key components of ladder safety. The content in this course is designed to comply with the intent of the applicable regulatory requirements. This course was developed with subject matter support provided by EnSafe Inc. This course was reviewed and updated for the November 2016 OSHA final rule updating walking-working surfaces standards and personal fall protection systems requirements.

Course ID:
esh_sah_b32_sh_enus

Approx Time:
15 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

Social Intelligence

Social intelligence can seem like a complicated term and can make many of us feel nervous. But social intelligence is something we deal with every day and it can help us navigate better experiences from our social environment. Whether we’re at home or at work, knowing how to be more aware of ourselves and our surroundings can help us make the best out of any social situation!

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

Social Media in the Workplace

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Examine and implement ways to move forward with technology without letting it interfere with productivity.

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Customer Service & Sales –> Communications

Solving Problems as a Team

As a team leader, you are responsible for making sure that your team knows how to solve problems together. Although it takes some time, working together will greatly increase the likelihood of a high quality solution. It will also generate energy and enthusiasm in the team for successful implementation.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management Training –> Management –> Team Building

Solving Problems: Framing the Problem

Clearly articulating a problem requires asking the right people the right questions. Having all that information will make finding the root cause easier than if you tried to solve the problem in isolation. Framing the problem accurately requires finding out who affects and is impacted by the problem. It also requires identifying the reason(s) the problem exists. In this course, you’ll learn how to identify stakeholders and effectively elicit their input. You’ll find out how the causes of problems can lie at different levels of the organization, and you’ll learn techniques to uncover the root cause.

Course ID:
pd_29_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Business Skills –> Problem Solving & Decision Making
Professional & Personal Training –> Personal Growth –> Problem Solving & Decision Making

Solving Problems: Generating and Evaluating Alternatives

Before generating alternative potential solutions to a problem, it’s helpful to have a sense of the ‘ideal state’ – what the situation would look like if people had a magic wand. This provides some direction to those coming up with new ideas. After all, it’s helpful to know if you’re heading north or south before leaving your driveway, right? Once ideas and alternatives are on the table, evaluating which ones are the best to implement can be a daunting task. In this course, you’ll first learn how to elicit descriptions of ideal states. Next, you’ll find out how to use basic techniques for generating and evaluating alternative solutions to a problem. Finally, you’ll learn to recognize and avoid common pitfalls that can occur while generating and evaluating alternatives.

Course ID:
pd_29_a02_bs_enus

Approx Time:
45 mins

Location:
Professional & Personal Training –> Business Skills –> Problem Solving & Decision Making
Professional & Personal Training –> Personal Growth –> Problem Solving & Decision Making

Sprains and Strains

Versión en Español: Esguinces y desgarros
ID del Curso: esh_sah_a11_sh_esdo

Each year, thousands of workers are injured in the workplace, costing employers billions of dollars in hidden costs. The most common of these injuries are sprains and strains. Most workplace injuries are caused by manual tasks, such as lifting or carrying loads, working in fixed positions, repetitive tasks, or using heavy, vibrating tools. Manual tasks, if not performed properly, are a leading cause of serious worker injuries such as sprains and strains, as well as permanent spinal damage, and often can debilitate workers who may need to take leave from work for extended periods. Workplace injuries can be costly to both employees and employers. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_a11_sh_enus

Approx Time:
1 hour

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

Staying Balanced in a Shifting World

You have the knowledge to assess current work/life balance and overcome internal and external obstacles to achieving balance. You know where you are and where you want to be, but now what? How do you achieve and maintain that balance? How will it be affected by external factors and behaviors? This course will focus on techniques for maintaining work/life balance. It includes recognizing the behaviors of passiveness, aggressiveness, and assertiveness and how those affect a person’s ability to find balance in life. Techniques that can be used to achieve and preserve balance are also discussed.

Course ID:
pd_30_a02_bs_enus

Approx Time:
15 mins

Location:
Professional & Personal Training –> Personal Growth –> Work-Life Balance

Stop Work Authority

Versión en Español: Autorización para la suspensión de tareas
ID del Curso: esh_sah_a55_sh_esdo

Imagine an organization with a safety culture where every employee is watching out for the well-being of every other employee whenever they’re on the job. In fact, many organizations have just such a culture. Stop Work Authority is a program designed to provide workers with the responsibility and obligation to stop work when an unsafe condition, activity, or behavior occurs or has the potential to occur. In this course, you will learn about how Stop Work Authority functions and how it relates to workplace safety. You will cover OSHA and other federal standards that serve as guidance toward implementing Stop Work Authority. You’ll discover how to use a Stop Work Authority card, and discover the benefits of having Stop Work Authority in your workplace. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
ehs_hsf_a55_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> La seguridad en el lugar de trabajo

Stress Management

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system.

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Personal Growth –> Staying Positive

Succeeding as a Supervisor

This task may seem intimidating, but if you use the strategies and tips in this course, you will be able to transform an ordinary work group into a dynamic contributor to your organization’s success – and find personal and professional rewards along the way.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management Training –> Management –> Supervision

Successful Negotiating

Skilled negotiators will save money, save time, and achieve a high degree of satisfaction. But in order to become a skilled negotiator you need to learn the ins and outs of negotiating successfully.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Sales

Courses – T

Take a Deep Breath and Manage Your Stress

If you find you’re constantly adding items to your never ending to-do list, feeling overwhelmed at work and at home, and finding your health and relationships negatively impacted, you are likely experiencing stress. Stress is produced by your own feelings and reactions to certain external events, rather than by the events themselves. This means that while you may not always be able to control the external events causing you stress, you can control your reactions to them and how you handle them. This course explains the physiological, behavioral, and psychological signs and symptoms of stress and where is can come from. The course outlines strategies for dealing with stress and avoiding burnout. It also covers ways to change your responses to stress and make them more positive and how to use relaxation techniques such as breathing and mediation to help you cope.

Course ID:
pd_30_a03_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Work-Life Balance

Taking Stock of Your Work-Life Balance

Do you fill your life with many activities and then find it’s tricky getting a good balance between them? Getting the balance right can provide you with tremendous payback, but where does this balance lie? You want to feel fulfilled and in harmony with yourself and your world. You know finding a balance is good for you, and also impacts positively on your family, friends, and coworkers. This course highlights techniques you can use to analyze your current level of balance between work and life responsibilities. It covers ways to assess your current work/life balance and overcome internal and external obstacles to achieving balance.

Course ID:
pd_30_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Work-Life Balance

Talent Management: Acquiring Talent

Versión en Español: Gestión del talento: Adquirir talento
ID del Curso: mgmt_18_a03_bs_esdo

Attracting and selecting talented individuals is key to the success of any organization. Once you’ve defined what the ‘right’ talent is for your particular area, you need strategies and tactics for attracting, recruiting, and selecting talented people. Talented people are drawn to an organization for numerous reasons, including the organization’s image or brand, effective recruitment and selection strategies, and career advancement opportunities. This course describes two approaches to talent acquisition – hiring internally and hiring from outside – and explains the best situations in which to use each. It provides examples of how to implement an effective talent recruiting strategy and outlines how to conduct interviews that result in the selection of talented individuals who fit in the organization.

Course ID:
mgmt_18_a03_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Management Training –> Human Resources –> Talent Management Essentials
Cursos de español –> Gestión del talento

Talent Management: Basics

Versión en Español: Gestión del talento: Conceptos básicos
ID del Curso: mgmt_18_a01_bs_esdo

Would you be able to define talent management if someone asked you what it was? And would you be able to explain why it should be a top priority for organizations? Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization’s performance. This course helps clarify talent management’s key role in helping an organization perform at its peak. It introduces and defines talent management, describing key concepts related to it. It also points to why effectively managing talent is so important. In addition, this course identifies the key activities associated with talent management and describes the roles played by managers in implementing a talent management strategy.

Course ID:
mgmt_18_a01_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Management Training –> Human Resources –> Talent Management Essentials
Cursos de español –> Gestión del talento

Talent Management: Developing and Engaging Talent

Versión en Español: Gestión del talento: Desarrollar y lograr el compromiso de gente con talento
ID del Curso: mgmt_18_a04_bs_esdo

Organizations depend on talented employees to help them achieve their goals. But without a talent management strategy focused on keeping these employees engaged, they may be sending out resumes rather than working to achieve those goals. Employee engagement and commitment are key success factors for any organization. This course describes how to begin building employee commitment with an effective onboarding process that creates a positive first impression. It also covers how to create individual development plans that prepare employees for higher levels of responsibility and keep them challenged. In addition, the course outlines ways to engage employees so they continue to deliver superior performance.

Course ID:
mgmt_18_a04_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Management Training –> Human Resources –> Talent Management Essentials
Cursos de español –> Gestión del talento

Talent Management: Planning

Versión en Español: Investigación e informe de accidentes
ID del Curso: mgmt_18_a02_bs_esdo

Have you ever asked yourself how well your department or division manages talent? To determine this, you need to have a clear understanding of how your organization defines its workforce requirements and what processes are in place for attracting, developing, and retaining the right people. Then you can create a plan for meeting your talent needs that align with the overall goals of the organization. This course describes some of the challenges of managing talent, which you should keep in mind as you create your talent plan. It discusses how your talent needs are impacted by various factors in the organization. The course also describes the components of a talent plan – the road map for attracting and keeping the types of people your organization desires.

Course ID:
mgmt_18_a02_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Management Training –> Human Resources –> Talent Management Essentials
Cursos de español –> Gestión del talento

Talent Management: Retaining Talent

Versión en Español: Gestión del talento: Retener el talento
ID del Curso: mgmt_18_a05_bs_esdo

Retaining talented employees is a constant challenge for any organization. The costs of turnover can be high. That’s why talent retention is a strategic issue requiring focus, time, and resources. This course highlights the importance and benefits of putting effort into retaining talented individuals. It also covers ways to determine the causes of talent departure and effectively manage talent retention by using strategies that foster job satisfaction.

Course ID:
mgmt_18_a05_bs_enus

Approx Time:
1 hour

HRCI Course:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Management Training –> Human Resources –> Talent Management Essentials
Cursos de español –> Gestión del talento

Team Dynamics

Effective development of teams improves the organization’s quality and productivity. Team development encompasses team establishment, assignment of roles and responsibilities, and performance evaluation. Dynamic team goals and objectives must align with the organization’s vision and mission. This course explores team building and team dynamics.

Course ID:
oper_04_a02_bs_enus

Approx Time:
2 hours

Location:
Management Training –> Advanced Management –> Effective Teams

Telephone Sales Skills

You know that your company’s experience identifies telephone sales as an effective approach. You know that your income and success depend on your ability to sell effectively over the phone. But does it have to be so hard? Not if you know a few simple tips.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Sales

Telephone Skills for Quality Customer Service

In most organizations, customer service departments represent only a portion of the overall service responsibility. Everyone from CEO to shipping clerk provides customer service and contributes to an organization’s reputation for quality service. In this course, you will learn effective telephone skills that will help you be even more professional when speaking on the telephone and enable you to give your callers the quality service they deserve. You will learn tips for handling telephone technology, strategies for managing discussions, and ways to influence your customer’s perception of the company.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Customer Focus

The Art of Staying Focused

Even if you know what’s important to do and have an organized time management routine, losing focus can stop your progress in its tracks. In this course, you’ll learn strategies for dealing with focus challenges and distractions at work. You’ll also explore ways of saying no, and consider ways in which you can adjust your focus in response to changing circumstances or emergencies. And you’ll learn how to refocus when something causes you to lose focus.

Course ID:
apd_08_a03_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Time Management & Productivity

The Building Blocks of Building Trust

Can I trust you? This is what others may ask, often silently, when they work and engage with you. It’s also what you ask about another person as well. If you want people to trust you, a firm handshake and good eye contact is not enough. You have to build trust like a mason builds a wall – one stone at a time. It rarely comes ready-made. But when you’ve taken the effort to build it and it is solid, you want to maintain it for a long time. Trust is a core ingredient in most every positive relationship. Without trust, the mason’s wall takes on a whole new analogy – a barrier with no gate for entry. In this course, you’ll explore what makes you and others trustworthy, how to demonstrate trustworthiness, and the importance of extending trust to receive trust.

Course ID:
pe_04_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Peer Relationships & Networking
Professional & Personal Training –> Personal Growth –> Peer Relationships & Networking

The Essentials for Anger Management

Anger is a normal, and even healthy emotion, rooted in the instinct for self-preservation. However, if it’s not managed properly, this powerful emotion can be very destructive. It’s important to find healthy ways of owning and expressing your anger. In this course, you’ll explore how to manage your anger through emotional and intellectual responses, and how to respond properly to anger directed at you. You’ll also explore the nature of anger including its root causes and ways to use it positively in the workplace.

Course ID:
comm_47_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Conflict and Anger Management

The Keys to Sustainable Change

Change is one of the few things that are almost assured in your working life, regardless of the nature of your business or your position. Times change, and organizations as well as work processes must change with them. Even though this is the case, change is challenging – and if it’s not done right, it might not have the impact you envision. In this course, you will learn methods to use in gathering success factors from the sponsors and owners of the change initiative, build skills in developing initial statements of scope to support change initiatives, learn how to identify key stakeholders and stakeholder groups who must change and those who must be considered for inclusion to achieve desired change, and learn how to assess the Three Keys to Sustainable Change – discomfort, vision, and skills.

Course ID:
pe_02_a01_bs_enus

Approx Time:
30 mins

Location:
Management Training –> Advanced Management –> Managing Organizational Change

Thinking Critically: Coming to Terms with Assumptions

Assumptions are necessary to help us make sense out of our world. Often we are not even aware we are making assumptions. Where critical thinkers differ is that they are able to spot the assumptions that are being made by themselves and others, and they take steps to find out if they are justified by evidence. They also check to see what others are thinking before starting down a path that snowballs into some inaccurate conclusion. We cannot eliminate all assumptions, but we can do a good job coming to terms with them as a natural, sometimes helpful, but often problematic part of our thinking process. This course defines what assumptions are, describes how different kinds of assumptions may be appropriately challenged, and covers the importance of seeking out the perspectives of others as a check on your own assumptions.

Course ID:
pe_01_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Critical Thinking

Thinking Critically: Drawing Conclusions with Confidence

Drawing conclusions is an appropriate expression because concluding – when thinking critically – often involves mapping out data and making it visual. When drawing conclusions, you analyze and weigh the data, information, and sources you have to support taking action. Even if you’ve verified assumptions and evaluated a variety of arguments related to an issue – you still have to reach the point of conclusion. A good conclusion is based on sorting through and out the data, getting critiques from others, and drawing it out/depicting it in a way that others can understand. In this course, you will analyze the process of drawing a conclusion into its logical components. You’ll also learn about the use of questions and diagramming tools to assist in this process.

Course ID:
pe_01_a03_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Critical Thinking

Thinking Critically: Getting Your Arms around Arguments

The word ‘argument’ can mean a spat between people, or a lawyer’s statement in court. In the field of critical thinking, an argument – like an assumption – is an expected part of the process of reaching a logical, well-thought-out conclusion and outcome. You and others regularly make arguments – because you want to make a point, or move an issue forward. An argument typically has a rationale and a conclusive statement, both deserving of exploration and questioning. When you say or hear words such as ‘this is because’ or ‘so, therefore’ – you’re usually making or facing an argument. In this course, you’ll learn to identify arguments, recognize persuasion techniques, explore arguments for accuracy and logic, and marshal arguments of your own.

Course ID:
pe_01_a02_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Critical Thinking

Time Management

A clock, a watch, an hourglass-these instruments measure and mark the passing of our most valuable asset-time. In spite of the title of this course, time cannot be managed. Nor can it be saved. It can only be spent. How you spend it determines the quality of your life. Your choices express your values and create your memories. It’s all up to you!

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Staying Positive

Troublesome Words and Phrases: Common Usage Mistakes in Writing

The many nuances and conventions in the English language make it diverse and interesting but sometimes difficult too. It’s a good idea to familiarize yourself with some of the most common errors of usage. This course describes how to use commonly confused words correctly, including word pairs that sound alike and those that have related meanings. It also covers verbs that are often misused – for example, affect and effect or apprise and appraise. In addition, the course reviews some idiomatic combinations of verbs and prepositions that can be confusing.

Course ID:
acm_04_a06_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Business Skills –> Business Grammar Basics

Courses – U

Uncovering and Utilizing Your Talents and Skills

We all have individual talents and skills that make us unique in some way, but you may not be aware of your own skills, or how to use those skills to improve many areas of your life. In this course, you’ll learn what is meant by talent and skill, and why it’s important to understand what talents you possess. This course also covers techniques for identifying your unique capabilities, and outlines what you should include in a talent action plan to fully utilize and develop your key talents and skills.

Course ID:
apd_10_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Personal Growth –> Personal Growth

** Uncovering the Root Problem

Challenge Series

This Challenge exercise focuses on an individual’s ability to assess facts and work through the first step in problem solving and decision making: defining the problem.

Course ID:
_pc_ch_lach003

Approx Time:
15 mins

Location:
Professional & Personal Training –> Business Skills –> Problem Solving & Decision Making
Professional & Personal Training –> Personal Growth –> Problem Solving & Decision Making
Challenge Series –> Uncovering the Root Problem

Understanding and Using Contracts

Understanding contracts is essential in today’s business world and in everyday life. By learning fundamental contract principles, you will be better able to get what you want in business dealings and personal contracts, avoid misunderstandings and costly disputes, and achieve success in your business and personal ventures.

Course ID:
N/A

Approx Time:
30 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Sales

Understanding Organizational Power and Politics

Because people sometimes have a negative opinion of politics and politicians, you might to think that politics should be kept out of business organizations. However, organizations are sites where power and influence are exercised, so politics can’t always be avoided. The real challenge is to leverage organizational politics in a positive way. This course defines politics in relation to power and influence, distinguishes between negative and positive politicking, and gives instruction on how to be a politically constructive leader in your organization. More specifically, it provides guidance on using positive political actions to promote a course of action and get the best from employees.

Course ID:
hr_08_a03_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Management Training –> Human Resources –> Organizational Behavior

Urban Driving

Versión en Español: Conducción en áreas urbanas
ID del Curso: esh_sah_b59_sh_esdo

Driving in urban areas presents a different set of hazards to drivers as compared to highway driving. Red lights, intersections, traffic, distracted drivers, and pedestrians are just some of the hazards the urban driver will encounter. This course will teach you how to safely drive through urban areas, how to enter and exit traffic, how to navigate intersections, and how to react to traffic signals. You’ll also learn how to share the road safely with pedestrians and bicyclists. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b59_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Transportation
Cursos de español –> Transporte

Using the Parts of Speech

The parts of speech are the building blocks of sentences, so learning about them can help you skillfully combine words into meaningful sentences. This course describes the eight parts of speech and shows how to use them effectively and correctly.

Course ID:
acm_04_a01_bs_enus

Approx Time:
30 mins

Location:
Professional & Personal Training –> Business Skills –> Business Grammar Basics

Courses – V

Valuing Diversity

Workplace diversity is much like mosaic art. People of different backgrounds, cultures, viewpoints and talents can come together to solve problems and to generate ideas for new opportunities.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 1/4 credit

Location:
Management Training –> Management –> Leadership
Management Training –> Human Resources –> HRCI CEU Courses

Violence Prevention in the Workplace for Employees – video OR non-video version

The training covers organizational policies related to workplace violence prevention, as well as employee responsibilities related to the prevention of workplace violence.

Course ID:
N/A

Approx Time:
1 hour

HRCI Courses
1 credit

Location:
Compliance Training –> Compliance – Video Trainings
Compliance Training –> Compliance – Non Video Trainings
Management Training –> Human Resources –> HRCI CEU Courses

Violence Prevention in the Workplace for Supervisors – video OR non-video version

Supervisory training covers the major areas of workplace violence prevention. This includes organizational issues such as policies and employer/supervisor responsibilities, as well as dealing with specific situations, such as handling volatile employees, bullying, confronting strangers, stalking, and much more.

Course ID:
N/A

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Compliance Training –> Compliance – Video Trainings
Compliance Training –> Compliance – Non Video Trainings
Management Training –> Human Resources –> HRCI CEU Courses

Courses – W

Word 2013: Editing and Formatting

Versión en Español: Editar y aplicar formato en Word 2013
ID del Curso: mo_bgwo_a02_dt_esdo

Workplace diversity is much like mosaic art. People of different backgrounds, cultures, viewpoints and talents can come together to solve problems and to generate ideas for new opportunities.

Course ID:
mo_bgwo_a02_dt_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Microsoft Office
Cursos de español –> Microsoft Office

Word 2013: Performing Basic Tasks

Versión en Español: Realizar tareas básicas en Word 2013
ID del Curso: mo_bgwo_a01_dt_esdo

Microsoft Word 2013, the latest offering of Microsoft’s popular word-processing software, offers a variety of features that enable you to create well organized, visually appealing, and professional documents. This course introduces and demonstrates commonly used Word tasks, such as creating documents, entering and editing text, cutting, copying, and pasting, and saving and printing documents. This course will help prepare learners for the Microsoft Certification Exam 77-418: Word 2013 which certifies individuals as Microsoft Office Specialist (MOS): Word 2013.

Course ID:
mo_bgwo_a01_dt_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Microsoft Office
Cursos de español –> Microsoft Office

Word 2013: Structuring a Document

Versión en Español: Estructurar un documento en Word 2013
ID del Curso: mo_bgwo_a03_dt_esdo

Within Word 2013, there are numerous options that allow you to customize how the contents of your documents appear. Items like page margins, paper sizes, and spacing are fully customizable. You can also add headers and footers to easily include important information on some or all of the pages in your document and add page numbers to make it easier to navigate longer documents. This course demonstrates how to adjust page margins and paper size, as well as how to add, edit, and remove headers and footers. Adding page numbers, configuring indentation, and adjusting paragraph spacing are also covered. This course will help prepare learners for the Microsoft Certification Exam 77-418: Word 2013 which certifies individuals as Microsoft Office Specialist (MOS): Word 2013.

Course ID:
mo_bgwo_a03_dt_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Microsoft Office
Cursos de español –> Microsoft Office

Workplace Conflict: Recognizing and Responding to Conflict

Versión en Español: Conflictos en el lugar de trabajo: reconocimiento de los conflictos y respuesta ante ellos
ID del Curso: comm_22_a01_bs_esdo

Conflict can have many causes – disagreements about who does what, or about how things are done, as well as disagreements related to personality and style. And inevitably, conflicts will arise in the workplace, so it’s critical to be able to deal with them successfully. If you avoid conflict that requires quick, decisive action, or if you take an aggressive approach when you need to gain the commitment of the other person, you may make the situation worse. But choosing the appropriate response based on the type of conflict is important. When you address conflict properly, you will experience a number of benefits: it can enhance your creativity and it can strengthen your relationships, for example. This course describes these and other benefits of conflict. It also explains the types of conflict situations you’re likely to face in the workplace and describes appropriate responses depending on the outcome you want.

Course ID:
comm_22_a01_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Professional & Personal Training –> Personal Growth –> Conflict and Anger Management
Cursos de español –> Gestión del conflicto y la ira

Workplace Conflict: Strategies for Resolving Conflicts

Versión en Español: Conflictos en el lugar de trabajo: estrategias para la resolución de conflictos
ID del Curso: comm_22_a02_bs_esdo

Whether you like it or not, conflict is an inevitable part of life. So learning to deal with it effectively is a key skill. The more quickly and effectively you can resolve a conflict, the sooner you can get on with more productive activities in your day. Additionally, each successfully resolved conflict will lead to more confidence and knowledge about how to approach other conflicts you may face in the future. This course describes techniques you can use to deal with a conflict situation. You’ll learn that an important first step is to define the conflict by clarifying the issues. You’ll also find out about the importance of describing the conflict to the other party in a way that doesn’t make them defensive. In addition, the course outlines collaboration skills that can help you deal with conflicts effectively, building trust and cooperation and preventing the escalation of conflict.

Course ID:
comm_22_a02_bs_enus

Approx Time:
1 hour

HRCI Credit:
1 credit

Location:
Management Training –> Human Resources –> HRCI CEU Courses
Professional & Personal Training –> Personal Growth –> Conflict and Anger Management
Cursos de español –> Gestión del conflicto y la ira

Workplace Diversity

What is Diversity? Diversity is the inclusion of a wide variety of people of different races or cultures in a group or organization. It is vital that every employer and employee has an understanding of the concepts diversity.

Course ID:
N/A

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Optimizing Your Performance on a Team

Workplace Harassment Prevention for Employees, version 2.0

Versión en Español: Prevención del acoso en el lugar de trabajo para empleados. Versión 2.0
ID del Curso: lch_01_a22_lc_esdo

Harassment at work can have a corrosive effect on an organization’s culture and can lead to low morale, reduced productivity, and even criminal liability. Focusing on the forms of harassment prohibited by federal law, this course will provide an overview of the types of behaviors that can give rise to harassment claims, including those based on sex, race, color, national origin, religion, age, and disability. It will also discuss the benefits of and strategies for promoting a respectful work environment that is free of harassment, intimidation, and discrimination. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC.

Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Readers should not act upon this information without seeking professional counsel.

Course ID:
lch_01_a22_lc_enus

Approx Time:
30 mins

Location:
Compliance Training –> Featured Compliance
Cursos de español –> Cumplimiento

Workplace Harassment Prevention for Managers

Versión en Español: Prevención del acoso en el lugar de trabajo para gerentes
ID del Curso: lch_01_a17_lc_esdo

Typically, when people hear the term workplace harassment, they think of sexual harassment. But that is just one of the forms harassment may take. Unlawful harassment is any form of unwanted or unsolicited behavior directed at an individual or group by another employee or superior on the basis of a protected characteristic as outlined by various anti-discrimination laws. This course will review the various forms of harassment and discuss what supervisors and managers can do to discourage harassing behavior of any type by their employees or themselves. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass + Green PA.

Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Readers should not act upon this information without seeking professional counsel.

Course ID:
lch_01_a17_lc_enus

Approx Time:
1 hour

Location:
Compliance Training –> Featured Compliance
Cursos de español –> Cumplimiento

Workplace Management: Employment Laws and Regulations

The HR practitioner must continuously maintain a working level of knowledge regarding laws and regulatory standards that impact the organization’s relationship with its employees and that serve to protect the interests of both parties. Organizational noncompliance may lead to financial penalties and other indirect costs, such as reputational impacts. In this course, you’ll learn about a number of federal laws and standards and their amendments, covering areas of compensation, employment, health and safety, employee relations, and employee protection. The course contents are based on the Body of Competency and Knowledge (BoCK), 2015 of the Society for Human Resource Management (SHRM). While the course helps learners to prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to improve their effectiveness in the workplace and advance their careers.

Course ID:
hr_20_a04_bs_enus

Approx Time:
2 hours

SHRM-CP/SCP Credit:
1 1/2 credits

Location:
Management Training –> Human Resources –> HR Competencies

Writing under Pressure: The Writing Process

When a writing project is time sensitive, it becomes all the more valuable to have a reliable, systematic writing process. Otherwise you may end up overwhelmed and frustrated, or so rushed that you produce less than your best work. Even when you’re under pressure to complete your writing assignment, you can still achieve great results with a communication that’s clear and concise, and achieves its purpose. This course provides you with a step-by-step process for producing a quality document under a tight schedule. This course also offers strategies for overcoming writer’s block, getting the words to flow, and ultimately revising the written piece into a polished final product.

Course ID:
pd_28_a02_bs_enus

Approx Time:
1 hour

Location:
Professional & Personal Training –> Business Skills –> Performance under Pressure

** Written Communication

Challenge Series

A strong writer has the power to inform, persuade, and inspire others using nothing but ideas and words. In this Challenge Series exercise, you’ll do all of those things and more, as you analyze and improve an important piece of written communication. The learner plays the role of an employee charged with writing a submission essay for an award competition.

Course ID:
_pc_ch_pach015

Approx Time:
15 mins

Location:
Professional & Personal Training –> Customer Service & Sales –> Business Communication Essentials
Challenge Series –> Written Communication


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