Every member of the ESI staff is committed to providing the very best Employee Assistance benefits and continuously improving the services we offer.
We provide the most benefits and services of any EAP. And we deliver the highest level of utilization, helping improve the performance of every Organization and Member we serve.
We maintain the highest professional standards.
I guarantee same-day response and resolution for all Client, Member, and Colleague issues whenever possible; or provide progress updates until the matter is resolved.
I greet Clients, Members and Colleagues in a positive and friendly manner; I answer the phone with a smile.
My internal and external communication is open, honest and conducive to feedback.
I demonstrate respect for every person with whom I interact; Client, Member or Colleague.
I take responsibility for all my actions. And those actions are governed by honesty, integrity and the highest ethical standards.
