White Papers to keep you informed

 

The Key to Employee Satisfaction & Engagement: Personal & Professional Development

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The ability for employees of all levels in an organization to grow, both personally and professionally, is a key component to employee satisfaction, engagement and retention. This is particularly true for Millennial workers, a generation that is often characterized as obsessed with self-improvement.

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Preventing Workplace Sexual Harassment in the #MeToo Era

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With #MeToo sexual harassment issues proliferating across multiple industries, Senior Managers and Human Resources staff must prepare for sexual harassment issues to hit their organization. All too often senior managers underestimate the potential damage brought on by a single sexual harassment claim. A simple allegation can be devastating to an employer. 

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Best Practices for Hiring & Interviewing

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Getting “the right stuff” in your new hires means taking the time to do things rightIf we’ve heard it once, we’ve heard it a million times: “Our people are our most important asset.”” Business consultant and author Jim Collins would disagree. “People are not your most important asset,” he says. “The right people are.” 

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Not All EAPs are Created Equal

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Misconception: Most EAPs are Essentially the Same—Little Difference Other Than CostLike most benefits professionals, you may have concluded that most EAPs offer the same benefits with little differentiation other than cost. After all, how much difference can there be between one EAP and another? 

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New Solutions for HR’s Biggest Challenges

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Recently a leading US benefits broker* conducted a study among more than 400 senior Human Resources and Finance executives at mid-sized employers. The purpose of the study was to identify their key employee benefits priorities and concerns.Employee Productivity and Wellness and overall Benefit Costs were identified as the top two employer concerns.Learn More

Heightened EAP Communications Improve Productivity and the Return on your Investment

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EAP services offer organizations a high return on investment if properly promoted and utilized. If employees are spending close to 3 weeks of time at work dealing with personal issues as research shows, even a small reduction in that productivity loss will more than offset the cost of your EAP program. But with many EAPs, there’s a sizeable utilization gap representing untapped productivity loss reduction potential for employers – not to mention the burdens that could be eased for the respective employees by problem resolution.Learn More

The Leaking Bucket

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Unrecognized productivity losses cost employers over $3,000 per employee per year. Our experience in dealing with thousands of employers over more than 30 years tells us that productivity losses related to employee personal problems is an issue that is typically not on the CEO’s radar. Most don’t even recognize it as an issue; those who do consistently underestimate the true cost to their organization represented by employees who are coping with a personal or a life problem. Yet this issue affects productivity in a profound way, resulting in substantial losses. 

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Our Clients

Signet Electronic Systems, Inc.

“ESI has been the Employee Assistance provider for SIGNET Electronic Systems, Inc. for the past 10 years. Our employees have come to trust and rely on ESI to deliver quality care and resources in a confidential and professional manner. Each year we have seen our utilization rate continue to climb, to a rate of almost 43% last year. Like all companies, some of our employees will face difficult problems or circumstances in the coming year and not know where to turn. We recommend ESI to our team members without hesitation, knowing they can find assistance 24/7/365, whatever the issue .”

Signet Electronic Systems, Inc.

Town of Burlington, MA

“I am proud to consider ESI Employee Assistance Group an extension of my Human Resources department. With the diverse nature of employees within a municipal environment, ESI demonstrates a deep understanding of the work that we perform as well as a genuine care for our employees’ needs both personally and professionally. The suite of services that ESI provides is second to none, and available to employees in the format that they are most comfortable with – online, over the phone, or face to face. I regularly advise our employees that whenever they come across an issue – large or small – that they need to address and don’t know where to start, they can’t go wrong with their first step being a phone call or online visit to ESI.”

Town of Burlington, MA

Income Research + Management

“We’ve developed a great partnership with ESI Employee Assistance Group over the years. They’re extremely responsive, always willing to go the extra mile and have rolled out several recent benefits that are well-received by our employees, including college tuition discounts and free personal and professional coaching. I would recommend them to anyone, especially those looking for a more personal EAP program.”

Income Research + Management

Massachusetts Technology Collaborative

“Here at MassTech, we recently switched our Employee Assistance Program over to ESI Employee Assistance Group, and we could not be more pleased. One of the things we value most about ESI is how proactive they are with our employees. Employees appreciate getting emails updating them on all that ESI has to offer.

Thank you for always being there when we have questions or need support. We look very forward to continuing our relationship with ESI!”

Massachusetts Technology Collaborative

Unitarian Universalist Association

“ESI Employee Assistance Group provides a superb and thorough set of counseling, financial, training, legal, wellness, and other services that our staff have come to rely on and trust. We continue to work with ESI year after year and trust that our staff are well cared for.”

Unitarian Universalist Association

Hallkeen Management, Inc.

“Thank you for providing helpful assistance to our employees.  ESI has been such a great resource for our employees, thanks for all you do!”

Hallkeen Management, Inc.

Summit Federal Credit Union

“The Summit Federal Credit Union has worked with ESI since 1984 and I am extremely impressed with the level of support, responsiveness, expertise and overall service provided to the credit union and to our employees. With their guidance and partnership, we have successfully implemented, or plan to implement, solutions that will continue to make a positive impact on our organizational culture. ESI is extremely easy for our employees to work with, too. The staff at ESI is caring and compassionate. They have always handled employee situations on a priority basis and in a highly confidential manner. I am very pleased to be working with ESI. ”

Summit Federal Credit Union

Central MA Collaborative

“Since joining ESI in 2009 the Central MA Collaborative employees have found invaluable resources and training to help deal with work and life challenges. The EAP has helped us establish a successful program allowing our staff to find assistance to both administrative and personal issues. We have been pleasantly surprised to find such prompt response to issues at any time day or night.”

Central MA Collaborative

Cattaraugus-Allegany-Erie-Wyoming BOCES

“ESI has always responded to the needs of the Cattaraugus-Allegany BOCES in a prompt and professional manner. The employee assistance program has been an asset to our management personnel in dealing with sensitive employee issues that impact work performance. It also has been a vital resource to our employees when they needed a place to turn for assistance with a wide range of personal difficulties.”

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Whirley Industries

“At Whirley-DrinkWorks!, we feel that ESI clearly sets the standard for a “business partner.”

Our utilization rate for the Employee Assistance Program is high across all categories of services and we attribute that to the excellent services and reputation ESI has established with our TeamMates. ESI exceeds expectation through their service, professionalism, training and care they take with each individual who reaches out for assistance.

ESI continues to go above and beyond by offering flexible schedules to allow our TeamMates to get help at any time. They also provide valuable service to our supervisors and management staff going above and beyond normal training. Our organization is very satisfied and would recommend ESI based off of their professionalism and “people focus.” ”

Beth Pellegrino – HR Director

Whirley Industries

EYP Architecture & Engineering, P.C.

“As the Director of Human Resources, I was looking for a comprehensive EAP program to meet our diverse needs. For more than two years now, ESI has exceeded our expectations by providing personalized and effective services.

Our utilization is up over our previous EAP – largely due to the excellent educational programs offered through ESI. Our employees are extremely pleased by the wide range of services offered and feedback continues to be positive. All matters are handled in a capable and confidential manner. I consider ESI to be a true leader in Employee Assistance Programs.”

EYP Architecture & Engineering, P.C.

Academic Travel Abroad, Inc.

“I have been very impressed by the quality and variety of services provided by ESI. They span much more than the traditional counseling services provided by an EAP, and they seem to be adding at least one or two new services each year. Our employees are one call away from an answer to a weight loss question, a pet care issue or a legal concern.”

Academic Travel Abroad, Inc.


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