EAP Employer Services

HR/Supervisor Consultation

Consultations are available in virtually every critical area of human resource management. Managers can access Counselors and Senior Professionals in Human Resources (SPHR) for complex employee issues requiring specific HR expertise. SPHRs keep up to date on various employment matters such as FMLA, ADA and Workers’ Compensation. Account Managers are also available for consultation regarding benefits, EAP awareness strategies, training recommendations and other operational questions.

Administrative Referral

The Administrative Referral is a formal process to address unacceptable employee performance and document remedial actions. When a manager is confronted with an employee performance problem, your Human Resource Department can refer the employee to a case manager for counseling.  Employers who utilize this program find that most employees can be restored.

Online Compliance Training

ESI is the only EAP to offer a complete curriculum of online compliance and management training programs. The curriculum includes thousands of course modules covering the full range of employee compliance issues, critical employment practice issues, and management training.

Harassment Training & Resources

Several states have enacted legislation that requires employers to comply with state sexual harassment training regulations.  ESI EAP offers state-specific online compliance trainings for New York, California, Connecticut, Illinois, Texas, Washington, Maine and Delaware that comply with these requirements.  We also offer General Harassment Prevention trainings that are non-state specific.

Trauma Response Service

Through our Trauma Response services, ESI has trained counselors and other certified personnel ready to respond to the needs of your organization should any of your personnel experience a traumatic situation at work.

Counselors include grief and trauma specialists as well as team members certified in basic and advanced critical incident stress management. Responses include on-scene deployment, telephonic counseling and private counseling as well as group debriefings.

Peak Performance Coaching

Achieve your life goals at work and at home! These benefits include one-on-one telephonic coaching from Certified Coaches combined with structured, online trainings. Coaching is delivered by Masters or Ph.D. level Coaches in scheduled telephonic coaching sessions to review key concepts of the trainings and implementation of skills. Coaches use a solution-focused approach to improve current and future performance.

• Certified Financial Coaching
• Balancing Life at Work and Home Coaching
• Resilience Coaching
• Effective Communication Coaching
• Home Purchase Coaching
• Certified Student Debt Coaching
• Relaxation for Beginners
• Workplace Conflict Coaching
• Retirement Coaching
• Succeeding as a Supervisor Coaching

Supervisor Resource Center

ESI provides an online Supervisor Resource Center. This section of our website contains copies of forms, policies, articles and other tools designed to help develop people management “best practices” and compliance-related issues. An extensive array of articles and Web resources from leading experts are also available to help you solve the everyday problems that are encountered when managing people.

Some of the key HR topics covered in the Supervisor Resource Center are:

• Recruiting, Hiring, Interviewing and Onboarding
• Maximizing Employee Engagement
• Family Medical Leave (FMLA)
• Workplace Violence and Harassment

Drug-Free Workplace

Most employers recognize the value of maintaining a drug-free workplace. Drug-Free Workplace compliance requires creating a Drug-Free Workplace policy, conducting drug and alcohol awareness training, and offering treatment options for employees abusing drugs in the workplace. Our consultants guide and assist in the development of a comprehensive program. The Omnibus Transportation Testing Act mandates alcohol and drug testing for “safety sensitive” employees in the transportation and pipeline industries. Our entire program is available to client organizations via the Internet, where employers have access to up-to-date policies and procedures. There are links to all necessary resources, including drug testing sites and substance abuse professionals. In addition, we include the online training programs needed to ensure that managers and supervisors meet federal training requirements.

Mediation Services

Our Member organizations will receive a 15% discount on hourly services from a leading mediation and arbitration provider.  Some of the benefits of mediation services include:

•       Avoiding costly and prolonged litigation
•       Reducing employee turnover and replacement costs
•       Minimizing supervisor time managing disputes