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HealthCare EAP

HealthCare EAP is designed to specifically address unique issues facing personnel in the healthcare industry. These include hospital staff, nurses, doctors, aides, technicians, and support staff. We offer the most comprehensive benefit package available, and address issues that healthcare workers face both on and off the job. Our Peak Performance Benefits are redefining the EAP. We start with all the traditional EAP counseling services designed to address significant life problems and we add Work/Life benefits to address the everyday problems involved in juggling work and family. But that’s not all. We go one step further to deliver benefits designed to enhance quality of life not just for your employees and their family members, but for managers and supervisors, too. And we help all employees to achieve their Peak Performance best through training, coaching and wellness.

Check the topics below to learn more.

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Professional
Benefits

  • Workplace Safety & Violence
  • Social Media For HealthCare Workers
  • Patient & Family Challenges
  • Money-Saving Tools & Tips for HealthCare Workers
  • Cultural Competency, Health Literacy & Communication Challenges
workplace-safety

More and more frequently, healthcare settings and healthcare staff are experiencing instances of violence.  The sources of violence may be many: external parties such as robbers or muggers, particularly those seeking drugs; agitated patients; friends and family members of patients; and coworkers in cases of bullying and lateral violence.  It’s important for healthcare workers to understand the potential and to learn ways to prevent violence and de-escalate potentially troublesome situations. This Resource Center discusses both the most common types of violence and offers tools and strategies for prevention.

  • Overview
  • Violence in Specific HealthCare Settings
  • General Prevention Resources
  • Dealing with Potentially Abusive/Violent Patients
  • Co-Workers: Lateral/Horizontal Violence and Bullying
  • Domestic Violence in the Workplace
  • Healthcare Violence in the News
  • PTSD, Recovery, and Grief Resources

social-media-healthcare

Social media is the new town hall, where healthcare workers from various disciplines are meeting and sharing resources, expertise, and experience. Our Social Media Resource Center offers links to healthcare-oriented tools for networking, photo-sharing, bookmarking, and blogging. We’ve also included How-To Guides and links to some of the best of the healthcare blogs.

  • Popular Applications & Platforms
  • Online Communities
  • HIPAA Considerations
  • Recommended Blogs
  • Social Media in Action
  • Guides, Tips and Articles

patient-and-family-healthcare

Rarely do healthcare workers deal with patients in a vacuum. Family members, friends, and significant others play an important part in the care continuum and the patient’s healing process. Dealing with difficult, demanding, or disruptive family members can pose challenges. But even in cooperative and supportive situations, it can be stressful to have to convey bad, sad, or unwelcome news or to discuss sensitive or touchy topics with the patient’s support network. This Resource Center addresses many common challenges that healthcare workers can face when dealing with a patient’s family members.

  • Dealing with Difficult Patients
  • Family Challenges
  • Tackling Tough Topics: – Communicating Bad or Sad News – Death, Dying & End of Life Issues – Substance Abuse – Domestic Violence – Suicide – Touchy Topics

money-saving-tools

In today’s tough economy, healthcare workers are being forced to do more with less. To help meet this challenge, we offer budget tips, financial resources, and advice on money management. We’ve also linked to sources and advice for grants and educational assistance, as well as sources for data, research, and free or low-cost mobile apps.

  • Financial Tips and Advice
  • Budget Tips, Credit Advice, Money Management
  • The Nurses’ Investor Education Project
  • Grants and Assistance
  • Educational Financial Assistance
  • Free Data and Research
  • Free (or very Low-cost) Mobile Apps

cultural-competency

A 2004 study by the Institute of Medicine reported that almost half of the country’s adult population is disconnected from the U.S.healthcare system because they are health illiterate.

Problems run the gamut: cultural and language barriers are common issues. Other problems may be associated with limited reading proficiency, age, disability, and other issues that impede communication or understanding.  This Resource Center offers tools, articles, and websites related to common communication and care delivery challenges faced by healthcare workers. Here are some of the topics covered:

  • Cultural Competence
  • Health Literacy
  • Language Barriers
  • Communicating with Patients Who Are Deaf
  • Patients with Disabilities
  • Other Patient Populations

Resource Library

Our Clients

Signet Electronic Systems, Inc.

“ESI has been the Employee Assistance provider for SIGNET Electronic Systems, Inc. for the past 10 years. Our employees have come to trust and rely on ESI to deliver quality care and resources in a confidential and professional manner. Each year we have seen our utilization rate continue to climb, to a rate of almost 43% last year. Like all companies, some of our employees will face difficult problems or circumstances in the coming year and not know where to turn. We recommend ESI to our team members without hesitation, knowing they can find assistance 24/7/365, whatever the issue .”

Signet Electronic Systems, Inc.

Town of Burlington, MA

“I am proud to consider ESI Employee Assistance Group an extension of my Human Resources department. With the diverse nature of employees within a municipal environment, ESI demonstrates a deep understanding of the work that we perform as well as a genuine care for our employees’ needs both personally and professionally. The suite of services that ESI provides is second to none, and available to employees in the format that they are most comfortable with – online, over the phone, or face to face. I regularly advise our employees that whenever they come across an issue – large or small – that they need to address and don’t know where to start, they can’t go wrong with their first step being a phone call or online visit to ESI.”

Town of Burlington, MA

Income Research + Management

“We’ve developed a great partnership with ESI Employee Assistance Group over the years. They’re extremely responsive, always willing to go the extra mile and have rolled out several recent benefits that are well-received by our employees, including college tuition discounts and free personal and professional coaching. I would recommend them to anyone, especially those looking for a more personal EAP program.”

Income Research + Management

Massachusetts Technology Collaborative

“Here at MassTech, we recently switched our Employee Assistance Program over to ESI Employee Assistance Group, and we could not be more pleased. One of the things we value most about ESI is how proactive they are with our employees. Employees appreciate getting emails updating them on all that ESI has to offer.

Thank you for always being there when we have questions or need support. We look very forward to continuing our relationship with ESI!”

Massachusetts Technology Collaborative

Unitarian Universalist Association

“ESI Employee Assistance Group provides a superb and thorough set of counseling, financial, training, legal, wellness, and other services that our staff have come to rely on and trust. We continue to work with ESI year after year and trust that our staff are well cared for.”

Unitarian Universalist Association

Hallkeen Management, Inc.

“Thank you for providing helpful assistance to our employees.  ESI has been such a great resource for our employees, thanks for all you do!”

Hallkeen Management, Inc.

Summit Federal Credit Union

“The Summit Federal Credit Union has worked with ESI since 1984 and I am extremely impressed with the level of support, responsiveness, expertise and overall service provided to the credit union and to our employees. With their guidance and partnership, we have successfully implemented, or plan to implement, solutions that will continue to make a positive impact on our organizational culture. ESI is extremely easy for our employees to work with, too. The staff at ESI is caring and compassionate. They have always handled employee situations on a priority basis and in a highly confidential manner. I am very pleased to be working with ESI. ”

Summit Federal Credit Union

Central MA Collaborative

“Since joining ESI in 2009 the Central MA Collaborative employees have found invaluable resources and training to help deal with work and life challenges. The EAP has helped us establish a successful program allowing our staff to find assistance to both administrative and personal issues. We have been pleasantly surprised to find such prompt response to issues at any time day or night.”

Central MA Collaborative

Cattaraugus-Allegany-Erie-Wyoming BOCES

“ESI has always responded to the needs of the Cattaraugus-Allegany BOCES in a prompt and professional manner. The employee assistance program has been an asset to our management personnel in dealing with sensitive employee issues that impact work performance. It also has been a vital resource to our employees when they needed a place to turn for assistance with a wide range of personal difficulties.”

Cattaraugus-Allegany-Erie-Wyoming BOCES

Whirley Industries

“At Whirley-DrinkWorks!, we feel that ESI clearly sets the standard for a “business partner.”

Our utilization rate for the Employee Assistance Program is high across all categories of services and we attribute that to the excellent services and reputation ESI has established with our TeamMates. ESI exceeds expectation through their service, professionalism, training and care they take with each individual who reaches out for assistance.

ESI continues to go above and beyond by offering flexible schedules to allow our TeamMates to get help at any time. They also provide valuable service to our supervisors and management staff going above and beyond normal training. Our organization is very satisfied and would recommend ESI based off of their professionalism and “people focus.” ”

Beth Pellegrino – HR Director

Whirley Industries

EYP Architecture & Engineering, P.C.

“As the Director of Human Resources, I was looking for a comprehensive EAP program to meet our diverse needs. For more than two years now, ESI has exceeded our expectations by providing personalized and effective services.

Our utilization is up over our previous EAP – largely due to the excellent educational programs offered through ESI. Our employees are extremely pleased by the wide range of services offered and feedback continues to be positive. All matters are handled in a capable and confidential manner. I consider ESI to be a true leader in Employee Assistance Programs.”

EYP Architecture & Engineering, P.C.

Rochester Midland Corporation

“Rochester Midland Corporation has worked with ESI since 2001. We have always received immediate and appropriate response when we have needed their services. Our employees have been impressed with the level of service they receive when they are in need. The ESI Personal Development online training programs are an excellent benefit and are often “required” training for specific subject matter. The website is easy to navigate and full of useful information for both employees and their families.

The counseling staff is knowledgeable and compassionate. They have always handled employee situations in a highly confidential manner. Thank you ESI!”

Rochester Midland Corporation


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