See What Our EAP Clients are Saying!

ESI Employee Assistance Programs consistently achieve the highest satisfaction ratings in the industry, with more than 98% of our clients and their employees expressing satisfaction with the services provided by ESI EAP.

Here are some comments we have received from the wonderful employers we serve:

“Our employees at Mestek have been so pleased with the offerings ESI provides. From administrative referrals to their online trainings, we find our level of participation with all the services available is above average, and especially when employees face serious life issues.

I have and will continue to recommend ESI as a premier provider of programs for all employee populations.”

Joanne Berwald, Senior Vice President, Human Resources
Mestek, Inc.

“Here at MassTech, we recently switched our Employee Assistance Program over to ESI Employee Assistance Group, and we could not be more pleased. One of the things we value most about ESI is how proactive they are with our employees. Employees appreciate getting emails updating them on all that ESI has to offer.

Thank you for always being there when we have questions or need support. We look very forward to continuing our relationship with ESI!”

Massachusetts Technology Collaborative

“ESI is the most comprehensive EAP that I have had the opportunity to enjoy. The breadth of services is unparalleled from traditional counseling to a variety of online training options and a personal assistant option. Their responsiveness is unparalleled. We regularly use the training programs as a part of our performance correction notice requirements as well as for our annual NYS Sexual Harassment Prevention Training requirements. I would highly recommend the ESI team! “

Carmel Foltan, Director of Human Resources
Catholic Charities of the Diocese of Albany

“Thank you for providing helpful assistance to our employees. ESI has been such a great resource for our employees, thanks for all you do!”

Hallkeen Management, Inc.

“ESI continues to provide exceptional services to our organization. The team at ESI is always readily available to assist, and the training and counseling services are top notch!”

City of Saratoga Springs, Public Safety

“ESI Employee Assistance Group provides a superb and thorough set of counseling, financial, training, legal, wellness, and other services that our staff have come to rely on and trust. We continue to work with ESI year after year and trust that our staff are well cared for.”

Unitarian Universalist Association (UUA)

“ESI is the best EAP program I have worked with. I made the move to ESI with a previous employer over 5 years ago and was continually impressed with their support, resources, and response time. When I became employed at the Co-op, one of the first things I did was move the Co-op to ESI for EAP resources. The resources available to staff and their families is in excess of any other EAP. I highly recommend the ESI Team!”

Mary Saritelli, Director of Human Resources
Co-op Food Stores

“The EAP program has been so beneficial to our staff that we now include their video introducing the program to our new hire’s first day of Orientation. Our ESI representative, Karen, is wonderful. She is responsive to our questions and has graciously been the speaker at a recent All Staff Meeting to continue to spread the word about the benefits of EAP. I cannot say enough good things about our experience with ESI and highly recommend them.”

Lori O’Connor, Human Resources Generalist
Lake Sunapee Region VNA & Hospice

“ESI is above and beyond the best Employee Assistance Program that I have worked with. They provide an abundance of very useful materials along with a wealth of educational and training resources which our company has been increasingly utilizing and finding exceptionally beneficial. Karen Allen is so proactive and consistently keeping us abreast of changes, new offerings, as well as support and data usage reporting. I highly recommend ESI, you won’t be disappointed.”

Shelly Bragg, VP Human Resources

“Higher Ed EAP has been a valuable resource for our employees, with a tremendous range of services. They understand the needs of our faculty and staff and work to provide individualized assistance. We are pleased with Higher Ed EAP as a partner in supporting our employees.”

Massachusetts College of Liberal Arts

“ESI provides exceptional EAP benefits to our managers and employees. Online resources and trainings are vast, and their staff is knowledgeable and personable. We frequently use ESI’s material on our intranet, to remind employees of this wonderful resource that is available to them 24/7/365.”

Anna Dean, Director People Operations

“We made the switch to ESI for our employee assistance plan in 2021. Not only do they provide the standard EAP services, but they add on an extensive coahcing program and a training library with over 8,000 trainings. I highly recommend their services!”

Chrissy Fratzel, VP of HR
Claremont Savings Bank

“As the Director of Human Resources, I was looking for a comprehensive EAP program to meet our diverse needs. For more than two years now, ESI has exceeded our expectations by providing personalized and effective services.

Our utilization is up over our previous EAP – largely due to the excellent educational programs offered through ESI. Our employees are extremely pleased by the wide range of services offered and feedback continues to be positive. All matters are handled in a capable and confidential manner. I consider ESI to be a true leader in Employee Assistance Programs.”

Page Southerland Page, Inc

“The Summit Federal Credit Union has worked with ESI since 1984 and I am extremely impressed with the level of support, responsiveness, expertise and overall service provided to the credit union and to our employees. With their guidance and partnership, we have successfully implemented, or plan to implement, solutions that will continue to make a positive impact on our organizational culture. ESI is extremely easy for our employees to work with, too. The staff at ESI is caring and compassionate. They have always handled employee situations on a priority basis and in a highly confidential manner. I am very pleased to be working with ESI.”

Summit Federal Credit Union

“We have worked with ESI for over 10 years and developed a great working relationship. Our employees appreciate the many resources available to them to navigate personal issues. Supervisors utilize the professional training courses offered.

We have found the administrative referral process very valuable for both employees and supervisors. When working through an administrative referral ESI staff is responsive, supportive, knowledgeable and keeps the HR staff informed throughout the process.”

Londa Dunlap, Assistant Director of Human Resources
Illinois Wesleyan University

“I am proud to consider ESI Employee Assistance Group an extension of my Human Resources department. With the diverse nature of employees within a municipal environment, ESI demonstrates a deep understanding of the work that we perform as well as a genuine care for our employees’ needs both personally and professionally. The suite of services that ESI provides is second to none, and available to employees in the format that they are most comfortable with – online, over the phone, or face to face. I regularly advise our employees that whenever they come across an issue – large or small – that they need to address and don’t know where to start, they can’t go wrong with their first step being a phone call or online visit to ESI.”

Town of Burlington, MA

“Bank of Greene County has been using the EAP services of ESI since 2005. We couldn’t be happier. Not only are there services for our employees but also for us, the employer. We have used the Management Academy for our management team training and have used the Administrative Referral program to assist specific employees that we send or refer to the program for assistance in an area that they may be struggling with. Pre-employment screening is also offered at a very reduced price. The EAP has been very well received by our employees – there is the usual assistance with personal matters, family issues including child or elder care, work-related matters handled on a confidential basis and, of course, financial information including debt counseling. This is more than just an EAP. Plus the cost has been kept low and the results are high!! We give them a 5 star rating!!!”

Bank of Greene County

“Some of the comments heard by employees are: I don’t know what we would have done if we didn’t have them to turn to My daughter is doing so much better at home and at school thanks to the assistance I received from our EAP. They really made me feel comfortable and like I was being heard and, What a wonderful benefit, thank you so much for providing this!” Our employees have had nothing but good things to say about their experiences with ESI.

ESI is always responsive and helpful whether to our employees calls, my requests, or even during robbery response/counseling. In fact we are about to utilize their services for our mandatory on-site Anti-Sexual Harassment Training. Their monthly newsletters are packed with important information relative to their services and serve as a reminder to our employees that ESI is just a phone call away.”

Freedom Credit Union

“ESI has always responded to the needs of the Cattaraugus – Allegany BOCES in a prompt and professional manner. The employee assistance program has been an asset to our management personnel in dealing with sensitive employee issues that impact work performance. It also has been a vital resource to our employees when they needed a place to turn for assistance with a wide range of personal difficulties.”

Cattaraugus – Allegany BOCES

“At Whirley-DrinkWorks!, we feel that ESI clearly sets the standard for a “business partner.”

Our utilization rate for the Employee Assistance Program is high across all categories of services and we attribute that to the excellent services and reputation ESI has established with our TeamMates. ESI exceeds expectation through their service, professionalism, training and care they take with each individual who reaches out for assistance.

ESI continues to go above and beyond by offering flexible schedules to allow our TeamMates to get help at any time. They also provide valuable service to our supervisors and management staff going above and beyond normal training. Our organization is very satisfied and would recommend ESI based off of their professionalism and “people focus”.”

Beth Pellegrino – HR Director
Whirley Industries

“Since joining ESI in 2009 the Central MA Collaborative employees have found invaluable resources and training to help deal with work and life challenges. The EAP has helped us establish a successful program allowing our staff to find assistance to both administrative and personal issues. We have been pleasantly surprised to find such prompt response to issues at any time day or night.”

Central MA Collaborative

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