Union Assistance Program – Learn why our Member Assistance Program (MAP) offers more benefits, more services, and has better results than traditional MAPs. The personal issues and problems, which can result in problems on the job, fall into four categories. Just click on the problem icons below to see how Union Assistance Program can do more to assist your Members and help your leadership save jobs.
- Leadership Academy
- Drug Free Workplace and DOT Compliance Program
- Safety Training
- Legal Resources
Online training programs to promote key leadership skills with 34 courses in four curriculum levels:
- Level 1: Regulatory Compliance: SHRM certified courses
- Level 2: Core Competency: Key skills in communication, performance management and personal productivity
- Level 3: Advanced Supervisory Skills: Key competence building; motivation, conflict, attitudes, and managing change
- Level 4: Team Leadership: Team management skills
To maintain DOT Safety Sensitive (driving staff) or a Drug-Free Workplace program, we offer complete training and support.
The turn-key approach contains all required elements:
- Compliance policies and procedures
- Approved online video training
- Optional web conference training
- UAP consultants to assist with implementation
- Member and supervisor awareness communication
- reporting and recordkeeping
- Links to UAP counseling resources and substance abuse professionals
Our Member organizations will receive a 10% discount on safety training with UL Safety on Demand
- OSHA authorized provider
- Over 800 trainings to choose from
- Includes OSHA 10 and 30
Professional legal services are provided for issues like DUI and divorce, not related to employment or medical concerns. We cover one in-depth telephonic consultation with an attorney per legal issue. In addition, UAP Members may consult these network attorneys thereafter at a 25% reduction in published fees.
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“Our employees at Mestek have been so pleased with the offerings ESI provides. From administrative referrals to their online trainings, we find our level of participation with all the services available is above average, and especially when employees face serious life issues.
I have and will continue to recommend ESI as a premier provider of programs for all employee populations.”
“We have worked with ESI for over 10 years and developed a great working relationship. Our employees appreciate the many resources available to them to navigate personal issues. Supervisors utilize the professional training courses offered.
We have found the administrative referral process very valuable for both employees and supervisors. When working through an administrative referral ESI staff is responsive, supportive, knowledgeable and keeps the HR staff informed throughout the process.”
“I have been in Human Resources management for over thirty (30) years. I am so pleased to have partnered with ESI HealthCare EAP to be able to offer the most professional and comprehensive employee assistance program to our staff. This company and the service they consistently provide are unmatched in the industry. ESI is the best – there simply is no comparison.”
“ESI has been the Employee Assistance provider for SIGNET Electronic Systems, Inc. for the past 10 years. Our employees have come to trust and rely on ESI to deliver quality care and resources in a confidential and professional manner. Each year we have seen our utilization rate continue to climb, to a rate of almost 43% last year. Like all companies, some of our employees will face difficult problems or circumstances in the coming year and not know where to turn. We recommend ESI to our team members without hesitation, knowing they can find assistance 24/7/365, whatever the issue .”
“I am proud to consider ESI Employee Assistance Group an extension of my Human Resources department. With the diverse nature of employees within a municipal environment, ESI demonstrates a deep understanding of the work that we perform as well as a genuine care for our employees’ needs both personally and professionally. The suite of services that ESI provides is second to none, and available to employees in the format that they are most comfortable with – online, over the phone, or face to face. I regularly advise our employees that whenever they come across an issue – large or small – that they need to address and don’t know where to start, they can’t go wrong with their first step being a phone call or online visit to ESI.”
“We’ve developed a great partnership with ESI Employee Assistance Group over the years. They’re extremely responsive, always willing to go the extra mile and have rolled out several recent benefits that are well-received by our employees, including college tuition discounts and free personal and professional coaching. I would recommend them to anyone, especially those looking for a more personal EAP program.”
“Here at MassTech, we recently switched our Employee Assistance Program over to ESI Employee Assistance Group, and we could not be more pleased. One of the things we value most about ESI is how proactive they are with our employees. Employees appreciate getting emails updating them on all that ESI has to offer.
Thank you for always being there when we have questions or need support. We look very forward to continuing our relationship with ESI!”
“The Summit Federal Credit Union has worked with ESI since 1984 and I am extremely impressed with the level of support, responsiveness, expertise and overall service provided to the credit union and to our employees. With their guidance and partnership, we have successfully implemented, or plan to implement, solutions that will continue to make a positive impact on our organizational culture. ESI is extremely easy for our employees to work with, too. The staff at ESI is caring and compassionate. They have always handled employee situations on a priority basis and in a highly confidential manner. I am very pleased to be working with ESI. ”
“Since joining ESI in 2009 the Central MA Collaborative employees have found invaluable resources and training to help deal with work and life challenges. The EAP has helped us establish a successful program allowing our staff to find assistance to both administrative and personal issues. We have been pleasantly surprised to find such prompt response to issues at any time day or night.”
“ESI has always responded to the needs of the Cattaraugus-Allegany BOCES in a prompt and professional manner. The employee assistance program has been an asset to our management personnel in dealing with sensitive employee issues that impact work performance. It also has been a vital resource to our employees when they needed a place to turn for assistance with a wide range of personal difficulties.”
“At Whirley-DrinkWorks!, we feel that ESI clearly sets the standard for a “business partner.”
Our utilization rate for the Employee Assistance Program is high across all categories of services and we attribute that to the excellent services and reputation ESI has established with our TeamMates. ESI exceeds expectation through their service, professionalism, training and care they take with each individual who reaches out for assistance.
ESI continues to go above and beyond by offering flexible schedules to allow our TeamMates to get help at any time. They also provide valuable service to our supervisors and management staff going above and beyond normal training. Our organization is very satisfied and would recommend ESI based off of their professionalism and “people focus.” ”
Beth Pellegrino – HR Director
“As the Director of Human Resources, I was looking for a comprehensive EAP program to meet our diverse needs. For more than two years now, ESI has exceeded our expectations by providing personalized and effective services.
Our utilization is up over our previous EAP – largely due to the excellent educational programs offered through ESI. Our employees are extremely pleased by the wide range of services offered and feedback continues to be positive. All matters are handled in a capable and confidential manner. I consider ESI to be a true leader in Employee Assistance Programs.”
“Rochester Midland Corporation has worked with ESI since 2001. We have always received immediate and appropriate response when we have needed their services. Our employees have been impressed with the level of service they receive when they are in need. The ESI Personal Development online training programs are an excellent benefit and are often “required” training for specific subject matter. The website is easy to navigate and full of useful information for both employees and their families.
The counseling staff is knowledgeable and compassionate. They have always handled employee situations in a highly confidential manner. Thank you ESI!”
“Some of the comments heard by employees are: I don’t know what we would have done if we didn’t have them to turn to My daughter is doing so much better at home and at school thanks to the assistance I received from our EAP. They really made me feel comfortable and like I was being heard and, What a wonderful benefit, thank you so much for providing this!” Our employees have had nothing but good things to say about their experiences with ESI.
ESI is always responsive and helpful whether to our employees calls, my requests, or even during robbery response/counseling. In fact we are about to utilize their services for our mandatory on-site Anti-Sexual Harassment Training. Their monthly newsletters are packed with important information relative to their services and serve as a reminder to our employees that ESI is just a phone call away.”
“The Bank of Greene County has been using the EAP services of ESI since 2005. We couldn’t be happier. Not only are there services for our employees but also for us, the employer. We have used the Management Academy for our management team training and have used the Administrative Referral program to assist specific employees that we send or refer to the program for assistance in an area that they may be struggling with. Pre-employment screening is also offered at a very reduced price. The EAP has been very well received by our employees – there is the usual assistance with personal matters, family issues including child or elder care, work-related matters handled on a confidential basis and, of course, financial information including debt counseling. This is more than just an EAP. Plus the cost has been kept low and the results are high!! We give them a 5 star rating!!!”