Union Assistance Program – Learn why our Member Assistance Program (MAP) offers more benefits, more services, and has better results than traditional MAPs. The personal issues and problems, which can result in problems on the job, fall into four categories. Just click on the problem icons below to see how Union Assistance Program can do more to assist your Members and help your leadership save jobs.
- Career & Education
- Tools for Tough Times
- Drug Free Workplace and DOT Compliance Program
- Challenges of Military Deployment
- Legal Resources
This resource is intended to help parents and their children access some of the best online resources for post-secondary and higher learning. It includes tools, tips and resources for:
- Career Exploration and Planning
- Finding the Right College
- The Cost of College: Financial Aid and Scholarships
- Vocational, Military and Other Career Resources
If you’re experiencing sticker shock at the grocery store, stressing out over climbing debt or just trying to do more with less, we have some new tools and resources designed to provide some relief. “Tools for Tough Times” informational benefit is designed to help you cope with today’s tough financial pressures – whether it be finding a rideshare program in your area, learning how to avoid foreclosure on your home, finding a local heating assistance program, or tapping into ideas for saving money at the grocery store and cooking meals for less.
- Mortgages and Home Ownership
- Debt and Money Problems
- Financial Tools
- Heating and Home Energy
- Gas and Driving
- Frugal Living
To maintain DOT Safety Sensitive (driving staff) or a Drug-Free Workplace program, we offer complete training and support.
The turn-key approach contains all required elements:
- Compliance policies and procedures
- Approved online video training
- Optional web conference training
- UAP consultants to assist with implementation
- Member and supervisor awareness communication
- Reporting and Recordkeeping
- Links to UAP counseling resources and substance abuse professionals
Serving our nation in a military capacity is one of the most patriotic things a person can do – but it is not without its challenges for the service member and his or her family: Pre-deployment planning, family separation issues, money management, spouse employment, stress, parenting and child care, relocation, reunion and reacclimation and, all too often, grief. Returning service members face the challenge of reintegration in the family, the workplace, the community. Some will face the special challenges of coping with physical or psychological wounds, such as PTSD.
Professional legal services are provided for issues like DUI and divorce, not related to employment or medical concerns. We cover one in-depth telephonic consultation with an attorney per legal issue. In addition, UAP Members may consult these network attorneys thereafter at a 25% reduction in published fees.
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Our utilization is up over our previous EAP – largely due to the excellent educational programs offered through ESI. Our employees are extremely pleased by the wide range of services offered and feedback continues to be positive. All matters are handled in a capable and confidential manner. I consider ESI to be a true leader in Employee Assistance Programs.”
“Our employees at Mestek have been so pleased with the offerings ESI provides. From administrative referrals to their online trainings, we find our level of participation with all the services available is above average, and especially when employees face serious life issues.
I have and will continue to recommend ESI as a premier provider of programs for all employee populations.”
“We have worked with ESI for over 10 years and developed a great working relationship. Our employees appreciate the many resources available to them to navigate personal issues. Supervisors utilize the professional training courses offered.
We have found the administrative referral process very valuable for both employees and supervisors. When working through an administrative referral ESI staff is responsive, supportive, knowledgeable and keeps the HR staff informed throughout the process.”
“I have been in Human Resources management for over thirty (30) years. I am so pleased to have partnered with ESI HealthCare EAP to be able to offer the most professional and comprehensive employee assistance program to our staff. This company and the service they consistently provide are unmatched in the industry. ESI is the best – there simply is no comparison.”
“ESI has been the Employee Assistance provider for Signet, LLC/UpNine, LLC for the past 10 years. Our employees have come to trust and rely on ESI to deliver quality care and resources in a confidential and professional manner. Each year we have seen our utilization rate continue to climb, to a rate of almost 43% last year. Like all companies, some of our employees will face difficult problems or circumstances in the coming year and not know where to turn. We recommend ESI to our team members without hesitation, knowing they can find assistance 24/7/365, whatever the issue.”
“I am proud to consider ESI Employee Assistance Group an extension of my Human Resources department. With the diverse nature of employees within a municipal environment, ESI demonstrates a deep understanding of the work that we perform as well as a genuine care for our employees’ needs both personally and professionally. The suite of services that ESI provides is second to none, and available to employees in the format that they are most comfortable with – online, over the phone, or face to face. I regularly advise our employees that whenever they come across an issue – large or small – that they need to address and don’t know where to start, they can’t go wrong with their first step being a phone call or online visit to ESI.”
“We’ve developed a great partnership with ESI Employee Assistance Group over the years. They’re extremely responsive, always willing to go the extra mile and have rolled out several recent benefits that are well-received by our employees, including college tuition discounts and free personal and professional coaching. I would recommend them to anyone, especially those looking for a more personal EAP program.”
“Here at MassTech, we recently switched our Employee Assistance Program over to ESI Employee Assistance Group, and we could not be more pleased. One of the things we value most about ESI is how proactive they are with our employees. Employees appreciate getting emails updating them on all that ESI has to offer.
Thank you for always being there when we have questions or need support. We look very forward to continuing our relationship with ESI!”
“The Summit Federal Credit Union has worked with ESI since 1984 and I am extremely impressed with the level of support, responsiveness, expertise and overall service provided to the credit union and to our employees. With their guidance and partnership, we have successfully implemented, or plan to implement, solutions that will continue to make a positive impact on our organizational culture. ESI is extremely easy for our employees to work with, too. The staff at ESI is caring and compassionate. They have always handled employee situations on a priority basis and in a highly confidential manner. I am very pleased to be working with ESI. ”
“Since joining ESI in 2009 the Central MA Collaborative employees have found invaluable resources and training to help deal with work and life challenges. The EAP has helped us establish a successful program allowing our staff to find assistance to both administrative and personal issues. We have been pleasantly surprised to find such prompt response to issues at any time day or night.”
“At Whirley-DrinkWorks!, we feel that ESI clearly sets the standard for a “business partner.”
Our utilization rate for the Employee Assistance Program is high across all categories of services and we attribute that to the excellent services and reputation ESI has established with our TeamMates. ESI exceeds expectation through their service, professionalism, training and care they take with each individual who reaches out for assistance.
ESI continues to go above and beyond by offering flexible schedules to allow our TeamMates to get help at any time. They also provide valuable service to our supervisors and management staff going above and beyond normal training. Our organization is very satisfied and would recommend ESI based off of their professionalism and “people focus”.”
Beth Pellegrino – HR Director
“Some of the comments heard by employees are: I don’t know what we would have done if we didn’t have them to turn to My daughter is doing so much better at home and at school thanks to the assistance I received from our EAP. They really made me feel comfortable and like I was being heard and, What a wonderful benefit, thank you so much for providing this!” Our employees have had nothing but good things to say about their experiences with ESI.
ESI is always responsive and helpful whether to our employees calls, my requests, or even during robbery response/counseling. In fact we are about to utilize their services for our mandatory on-site Anti-Sexual Harassment Training. Their monthly newsletters are packed with important information relative to their services and serve as a reminder to our employees that ESI is just a phone call away.”