TotalCare EAP

ESI offers the most comprehensive employee assistance program anywhere – our Peak Performance Benefits are redefining the EAP. We start with all the traditional EAP counseling services designed to address significant life problems and we add Work/Life benefits to address the everyday problems involved in juggling work and family. But that’s not all. We go one step further to deliver benefits designed to enhance quality of life not just for your employees and their family members, but for managers and supervisors, too. And we help all employees to achieve their Peak Performance best through training, coaching and wellness.

Check the topics below to learn more.


  • Career & Education
  • Tools for Tough Times
  • Parenting Resource Center
  • Cyber Safety Resources
  • HR and Supervisors' Resources
  • Challenges of Military Deployment

This resource is intended to help parents and their children access some of the best online resources for post-secondary and higher learning.  It includes tools, tips and resources for:

  • Career Exploration and Planning
  • Finding the Right College
  • The Cost of College: Financial Aid and Scholarships
  • Vocational, Military and Other Career Resources

If you’re experiencing sticker shock at the grocery store, stressing out over climbing debt or just trying to do more with less, we have some new tools and resources designed to provide some relief. “Tools for Tough Times” informational benefit is designed to help you cope with today’s tough financial pressures – whether it be finding a rideshare program in your area, learning how to avoid foreclosure on your home, finding a local heating assistance program, or tapping into ideas for saving money at the grocery store and cooking meals for less.

  • Mortgages and Home Ownership
  • Debt and Money Problems
  • Financial Tools
  • Heating and Home Energy
  • Gas and Driving
  • Frugal Living

Parenting is the business of raising your children from infancy to adulthood. It entails providing a warm and nurturing framework for promoting and supporting your child’s physical, emotional, social, and intellectual health, well-being and development. In our Parenting Resource Center, we’ve developed a list of links and resources on a dozen parenting topics:

  • Prenatal and Birth
  • Infancy
  • Parenting and Early Childhood Development
  • Kids Health and Safety
  • Kids Nutrition and Diet
  • Work-Life Parenting Issues
  • Just for Dads
  • Childcare and Schooling
  • Teen Years
  • Problems and Special Needs
  • Financial Resources

The web offers a wealth of resources and entertainment for the whole family – but it’s not without its risks! We’ve compiled resources on Password Security, ID Theft, Phishing, Keeping Kids Safe, and much more – all designed to help keep you and your family safe while you surf!

  • Keeping Kids Safe
  • Password Security
  • Email, Spam and Phishing
  • Scams, Hoaxes and Fraud
  • Shopping and e-Commerce
  • General Online Safety Resources
  • If Problems Do Occur…

HR managers and supervisors have an online resource to access forms, policies, articles and other tools designed to help you develop people management “best practices.” You’ll also find articles and Web resources to help you solve the everyday problems that you encounter in managing people. Just a few of the tools include:

  • FMLA Resource Center
  • Workplace Violence
  • Drug Free Workplace
  • Compliance Training
  • Mediation Training
  • Employment Practices
  • Workers Compensation
  • Click here to download the brochure

Serving our nation in a military capacity is one of the most patriotic things a person can do – but it is not without its challenges for the service member and his or her family: Pre-deployment planning, family separation issues, money management, spouse employment, stress, parenting and child care, relocation, reunion and reacclimation and, all too often, grief. Returning service members face the challenge of reintegration in the family, the workplace, the community. Some will face the special challenges of coping with physical or psychological wounds, such as PTSD.

Resource Library

Our Clients

Bank of Greene County

“Bank of Greene County has been using the EAP services of ESI since 2005. We couldn’t be happier. Not only are there services for our employees but also for us, the employer. We have used the Management Academy for our management team training and have used the Administrative Referral program to assist specific employees that we send or refer to the program for assistance in an area that they may be struggling with. Pre-employment screening is also offered at a very reduced price. The EAP has been very well received by our employees – there is the usual assistance with personal matters, family issues including child or elder care, work-related matters handled on a confidential basis and, of course, financial information including debt counseling. This is more than just an EAP. Plus the cost has been kept low and the results are high!! We give them a 5 star rating!!!”

Bank of Greene County

Page Southerland Page, Inc

“As the Director of Human Resources, I was looking for a comprehensive EAP program to meet our diverse needs. For more than two years now, ESI has exceeded our expectations by providing personalized and effective services.

Our utilization is up over our previous EAP – largely due to the excellent educational programs offered through ESI. Our employees are extremely pleased by the wide range of services offered and feedback continues to be positive. All matters are handled in a capable and confidential manner. I consider ESI to be a true leader in Employee Assistance Programs.”

Page Southerland Page, Inc

Cattaraugus – Allegany BOCES

“ESI has always responded to the needs of the Cattaraugus – Allegany BOCES in a prompt and professional manner. The employee assistance program has been an asset to our management personnel in dealing with sensitive employee issues that impact work performance. It also has been a vital resource to our employees when they needed a place to turn for assistance with a wide range of personal difficulties.”

Cattaraugus – Allegany BOCES

Massachusetts College of Liberal Arts

“Higher Ed EAP has been a valuable resource for our employees, with a tremendous range of services. They understand the needs of our faculty and staff and work to provide individualized assistance. We are pleased with Higher Ed EAP as a partner in supporting our employees.”

Massachusetts College of Liberal Arts

City of Saratoga Springs, Public Safety

“ESI continues to provide exceptional services to our organization. The team at ESI is always readily available to assist, and the training and counseling services are top notch!”

City of Saratoga Springs, Public Safety

Mestek, Inc.

“Our employees at Mestek have been so pleased with the offerings ESI provides. From administrative referrals to their online trainings, we find our level of participation with all the services available is above average, and especially when employees face serious life issues.

I have and will continue to recommend ESI as a premier provider of programs for all employee populations.”

Joanne Berwald, Senior Vice President, Human Resources
Mestek, Inc.

Illinois Wesleyan University

“We have worked with ESI for over 10 years and developed a great working relationship. Our employees appreciate the many resources available to them to navigate personal issues. Supervisors utilize the professional training courses offered.

We have found the administrative referral process very valuable for both employees and supervisors. When working through an administrative referral ESI staff is responsive, supportive, knowledgeable and keeps the HR staff informed throughout the process.”

Londa Dunlap, Assistant Director of Human Resources
Illinois Wesleyan University

Company Confidential

“I have been in Human Resources management for over thirty (30) years. I am so pleased to have partnered with ESI HealthCare EAP to be able to offer the most professional and comprehensive employee assistance program to our staff. This company and the service they consistently provide are unmatched in the industry. ESI is the best – there simply is no comparison.”

Ginger Frasca, Director of Human Resources
Company Confidential

Signet, LLC/UpNine, LLC

“ESI has been the Employee Assistance provider for Signet, LLC/UpNine, LLC for the past 10 years. Our employees have come to trust and rely on ESI to deliver quality care and resources in a confidential and professional manner. Each year we have seen our utilization rate continue to climb, to a rate of almost 43% last year. Like all companies, some of our employees will face difficult problems or circumstances in the coming year and not know where to turn. We recommend ESI to our team members without hesitation, knowing they can find assistance 24/7/365, whatever the issue.”

Signet, LLC/UpNine, LLC

Town of Burlington, MA

“I am proud to consider ESI Employee Assistance Group an extension of my Human Resources department. With the diverse nature of employees within a municipal environment, ESI demonstrates a deep understanding of the work that we perform as well as a genuine care for our employees’ needs both personally and professionally. The suite of services that ESI provides is second to none, and available to employees in the format that they are most comfortable with – online, over the phone, or face to face. I regularly advise our employees that whenever they come across an issue – large or small – that they need to address and don’t know where to start, they can’t go wrong with their first step being a phone call or online visit to ESI.”

Town of Burlington, MA

Massachusetts Technology Collaborative

“Here at MassTech, we recently switched our Employee Assistance Program over to ESI Employee Assistance Group, and we could not be more pleased. One of the things we value most about ESI is how proactive they are with our employees. Employees appreciate getting emails updating them on all that ESI has to offer.

Thank you for always being there when we have questions or need support. We look very forward to continuing our relationship with ESI!”

Massachusetts Technology Collaborative

Unitarian Universalist Association

“ESI Employee Assistance Group provides a superb and thorough set of counseling, financial, training, legal, wellness, and other services that our staff have come to rely on and trust. We continue to work with ESI year after year and trust that our staff are well cared for.”

Unitarian Universalist Association (UUA)

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