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TotalCare EAP

ESI offers the most comprehensive employee assistance program anywhere – our Peak Performance Benefits are redefining the EAP. We start with all the traditional EAP counseling services designed to address significant life problems and we add Work/Life benefits to address the everyday problems involved in juggling work and family. But that’s not all. We go one step further to deliver benefits designed to enhance quality of life not just for your employees and their family members, but for managers and supervisors, too. And we help all employees to achieve their Peak Performance best through training, coaching and wellness.

Check the topics below to learn more.

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Professional
Benefits

  • Career & Education
  • Tools for Tough Times
  • Parenting Resource Center
  • Cyber Safety Resources
  • HR and Supervisors' Resources
  • Challenges of Military Deployment

This resource is intended to help parents and their children access some of the best online resources for post-secondary and higher learning.  It includes tools, tips and resources for:

  • Career Exploration and Planning
  • Finding the Right College
  • The Cost of College: Financial Aid and Scholarships
  • Vocational, Military and Other Career Resources

If you’re experiencing sticker shock at the grocery store, stressing out over climbing debt or just trying to do more with less, we have some new tools and resources designed to provide some relief. “Tools for Tough Times” informational benefit is designed to help you cope with today’s tough financial pressures – whether it be finding a rideshare program in your area, learning how to avoid foreclosure on your home, finding a local heating assistance program, or tapping into ideas for saving money at the grocery store and cooking meals for less.

  • Mortgages and Home Ownership
  • Debt and Money Problems
  • Financial Tools
  • Heating and Home Energy
  • Gas and Driving
  • Frugal Living

Parenting is the business of raising your children from infancy to adulthood. It entails providing a warm and nurturing framework for promoting and supporting your child’s physical, emotional, social, and intellectual health, well-being and development. In our Parenting Resource Center, we’ve developed a list of links and resources on a dozen parenting topics:

  • Prenatal and Birth
  • Infancy
  • Parenting and Early Childhood Development
  • Kids Health and Safety
  • Kids Nutrition and Diet
  • Work-Life Parenting Issues
  • Just for Dads
  • Childcare and Schooling
  • Teen Years
  • Problems and Special Needs
  • Financial Resources

The web offers a wealth of resources and entertainment for the whole family – but it’s not without its risks! We’ve compiled resources on Password Security, ID Theft, Phishing, Keeping Kids Safe, and much more – all designed to help keep you and your family safe while you surf!

  • Keeping Kids Safe
  • Password Security
  • Email, Spam and Phishing
  • Scams, Hoaxes and Fraud
  • Shopping and e-Commerce
  • General Online Safety Resources
  • If Problems Do Occur…

HR managers and supervisors have an online resource to access forms, policies, articles and other tools designed to help you develop people management “best practices.” You’ll also find articles and Web resources to help you solve the everyday problems that you encounter in managing people. Just a few of the tools include:

  • FMLA Resource Center
  • Workplace Violence
  • Drug Free Workplace
  • Compliance Training
  • Mediation Training
  • Employment Practices
  • Workers Compensation
  • Click here to download the brochure

Serving our nation in a military capacity is one of the most patriotic things a person can do – but it is not without its challenges for the service member and his or her family: Pre-deployment planning, family separation issues, money management, spouse employment, stress, parenting and child care, relocation, reunion and reacclimation and, all too often, grief. Returning service members face the challenge of reintegration in the family, the workplace, the community. Some will face the special challenges of coping with physical or psychological wounds, such as PTSD.

Resource Library

Our Clients

Signet Electronic Systems, Inc.

“ESI has been the Employee Assistance provider for SIGNET Electronic Systems, Inc. for the past 10 years. Our employees have come to trust and rely on ESI to deliver quality care and resources in a confidential and professional manner. Each year we have seen our utilization rate continue to climb, to a rate of almost 43% last year. Like all companies, some of our employees will face difficult problems or circumstances in the coming year and not know where to turn. We recommend ESI to our team members without hesitation, knowing they can find assistance 24/7/365, whatever the issue .”

Signet Electronic Systems, Inc.

Town of Burlington, MA

“I am proud to consider ESI Employee Assistance Group an extension of my Human Resources department. With the diverse nature of employees within a municipal environment, ESI demonstrates a deep understanding of the work that we perform as well as a genuine care for our employees’ needs both personally and professionally. The suite of services that ESI provides is second to none, and available to employees in the format that they are most comfortable with – online, over the phone, or face to face. I regularly advise our employees that whenever they come across an issue – large or small – that they need to address and don’t know where to start, they can’t go wrong with their first step being a phone call or online visit to ESI.”

Town of Burlington, MA

Income Research + Management

“We’ve developed a great partnership with ESI Employee Assistance Group over the years. They’re extremely responsive, always willing to go the extra mile and have rolled out several recent benefits that are well-received by our employees, including college tuition discounts and free personal and professional coaching. I would recommend them to anyone, especially those looking for a more personal EAP program.”

Income Research + Management

Massachusetts Technology Collaborative

“Here at MassTech, we recently switched our Employee Assistance Program over to ESI Employee Assistance Group, and we could not be more pleased. One of the things we value most about ESI is how proactive they are with our employees. Employees appreciate getting emails updating them on all that ESI has to offer.

Thank you for always being there when we have questions or need support. We look very forward to continuing our relationship with ESI!”

Massachusetts Technology Collaborative

Unitarian Universalist Association

“ESI Employee Assistance Group provides a superb and thorough set of counseling, financial, training, legal, wellness, and other services that our staff have come to rely on and trust. We continue to work with ESI year after year and trust that our staff are well cared for.”

Unitarian Universalist Association

Hallkeen Management, Inc.

“Thank you for providing helpful assistance to our employees.  ESI has been such a great resource for our employees, thanks for all you do!”

Hallkeen Management, Inc.

Summit Federal Credit Union

“The Summit Federal Credit Union has worked with ESI since 1984 and I am extremely impressed with the level of support, responsiveness, expertise and overall service provided to the credit union and to our employees. With their guidance and partnership, we have successfully implemented, or plan to implement, solutions that will continue to make a positive impact on our organizational culture. ESI is extremely easy for our employees to work with, too. The staff at ESI is caring and compassionate. They have always handled employee situations on a priority basis and in a highly confidential manner. I am very pleased to be working with ESI. ”

Summit Federal Credit Union

Central MA Collaborative

“Since joining ESI in 2009 the Central MA Collaborative employees have found invaluable resources and training to help deal with work and life challenges. The EAP has helped us establish a successful program allowing our staff to find assistance to both administrative and personal issues. We have been pleasantly surprised to find such prompt response to issues at any time day or night.”

Central MA Collaborative

Cattaraugus-Allegany-Erie-Wyoming BOCES

“ESI has always responded to the needs of the Cattaraugus-Allegany BOCES in a prompt and professional manner. The employee assistance program has been an asset to our management personnel in dealing with sensitive employee issues that impact work performance. It also has been a vital resource to our employees when they needed a place to turn for assistance with a wide range of personal difficulties.”

Cattaraugus-Allegany-Erie-Wyoming BOCES

Whirley Industries

“At Whirley-DrinkWorks!, we feel that ESI clearly sets the standard for a “business partner.”

Our utilization rate for the Employee Assistance Program is high across all categories of services and we attribute that to the excellent services and reputation ESI has established with our TeamMates. ESI exceeds expectation through their service, professionalism, training and care they take with each individual who reaches out for assistance.

ESI continues to go above and beyond by offering flexible schedules to allow our TeamMates to get help at any time. They also provide valuable service to our supervisors and management staff going above and beyond normal training. Our organization is very satisfied and would recommend ESI based off of their professionalism and “people focus.” ”

Beth Pellegrino – HR Director

Whirley Industries

EYP Architecture & Engineering, P.C.

“As the Director of Human Resources, I was looking for a comprehensive EAP program to meet our diverse needs. For more than two years now, ESI has exceeded our expectations by providing personalized and effective services.

Our utilization is up over our previous EAP – largely due to the excellent educational programs offered through ESI. Our employees are extremely pleased by the wide range of services offered and feedback continues to be positive. All matters are handled in a capable and confidential manner. I consider ESI to be a true leader in Employee Assistance Programs.”

EYP Architecture & Engineering, P.C.

Rochester Midland Corporation

“Rochester Midland Corporation has worked with ESI since 2001. We have always received immediate and appropriate response when we have needed their services. Our employees have been impressed with the level of service they receive when they are in need. The ESI Personal Development online training programs are an excellent benefit and are often “required” training for specific subject matter. The website is easy to navigate and full of useful information for both employees and their families.

The counseling staff is knowledgeable and compassionate. They have always handled employee situations in a highly confidential manner. Thank you ESI!”

Rochester Midland Corporation


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