We offer employees more.
When an employee or family members faces a significant personal problem, they can call for assistance at any time 24 hours a day, 7 days a week. Our lines are staffed by experienced counselors with a Master’s or Ph.D. degree. If a referral is needed, we have a provider network with over 40,000 counselors.
Our Employee Benefits Include…
All employees and their immediate family members are eligible for telephonic counseling and short-term, in-person counseling. Immediate family members are defined as spouse, children, life partner, or anyone who lives with the employee. Dependent children up to age 26 are also covered.
All counseling services start with a phone call or an online click 24 hours a day, 7 days a week. Experienced counselors–not call center staff–provide immediate help. These Masters and Ph.D. level clinical counselors help assess your problems and issues. Often, they can resolve the issues, but if not, they will refer you to face-to-face counseling with a local counselor for additional help. We’ve built a referral network of more than 40,000 private practice providers located throughout the U.S. and Canada to supplement our proprietary counseling services. In addition, our Member website offers private access to thousands of articles, assessments, videos, and information resources.
Peak Performance Coaching
Achieve your life goals at work and at home! These benefits include one-on-one telephonic coaching from Certified Coaches combined with structured, online trainings. Coaching is delivered by Masters or Ph.D. level Coaches in scheduled telephonic coaching sessions to review key concepts of the trainings and implementation of skills. Coaches use a solution-focused approach to improve current and future performance.
- Certified Financial Coaching
- Balancing Life at Work and Home Coaching
- Resilience Coaching
- Effective Communication Coaching
- Home Purchase Coaching
- Certified Student Debt Coaching
- Yoga & Relaxation for Beginners
- Workplace Conflict Coaching
- Retirement Coaching
- Succeeding as a Supervisor Coaching
Professional legal services are provided for issues not related to employment or medical concerns. Members will receive a free legal consultation per legal issue with an attorney. Should a Member need to retain an attorney, a referral is made to a private attorney who specializes in the area of need. A 25% discount is applied to legal services billed at an hourly rate if the attorney is retained.
We also offer an extensive legal library which includes Will templates, hundreds of forms for issues including, but not limited to: consumer, creditor, healthcare, childcare, eldercare, landlord/tenant issues and pet agreements. It also contains contract samples and hundreds of articles.
Personal Finance & Education
ESI provides no-cost financial consultation services to our Members with CPAs and Certified Financial Planners. Typical matters include tax planning, retirement and college planning questions. Financial planners can be retained at a discounted monthly rate.
ESI has internet based services available such as financial calculators, budget templates, trainings and an entire resource center, Tools for Tough Times, to help our Members cope with today’s financial pressures.
We also offer a Personal Finance & Education Center that includes more than 200 online courses covering a wide range of money issues.
Training & Personal Development
Employees have 24/7 on-demand access to training on the core skills your organization needs to remain competitive. Subjects cover the entire spectrum of employee development including Management skills, Communication, Information Technology, Safety, HR Compliance, Sales, and Customer Service. Other compliance content includes Violence in the Workplace, Sexual Harassment and Discrimination, and Alcohol and Substance Abuse Training. Managers and supervisors can sharpen their management skills with courses on such topics as Coaching Skills, Team Building, Problem Solving, Leadership, Stress, and Delegation.
ESI delivers more to help employees resolve their individual issues. We offer the largest employee assistance self-help resource center with over 25,000 webinars, expert articles, tools, tutorials, trainings, and video resources. Just some of the subjects include:
- Parenting and Family Issues
- Elder and Child Care Resource Locators
- Adoption and Special Needs Resources
- Health and Wellness Resources
- 700+ Health Videos
- Cancer, Diabetes and Other Illnesses
- Health Assessments
- Personal Finance and Education
- Financial Assessments and Tutorials
- Debt and Debt Restructuring
- 150+ Financial Calculators
- Wills, Forms, Legal Information and Templates
- Home Ownership and Mortgages
- Taxes and the IRS
- Consumer Rights and Resources
- Pet Resources
- Lifestyle Benefits and Discounts
- 100+ Personal Improvement Webinars
- Emotional Wellbeing and Resilience
- Articles and Videos on Personal Problems
- Stress, Grief, Depression and Trauma
- Mental and Behavioral Health Issues
- Domestic and Workplace Violence Resource Center
- Alcohol and Substance Abuse
The Wellness Resource Center contains the latest, most reliable articles, videos and self-assessments for dealing with stress, diet, fitness and smoking. As employees increase their knowledge and understanding of these topics, they can greatly reduce their health risks and increase their overall wellbeing. All employees of the organization and their immediate family members are eligible to utilize these valuable resources.
Lifestyle Benefits include a menu of value-added wellness and personal development services designed to enhance a Member’s quality of life. By harnessing the aggregate power of hundreds of thousands of Members, we are able to negotiate special rates and discounts. Available benefits may vary by season and geography and are accessible from ESI’s website or by calling our 800 number.
- Finding a local medical or dental provider
- Consumer law and consumer rights
- Scholarships and financial aid
- Summer camp options
Stress Assessment & Services
- A thorough assessment
- Identification of critical stressors
- Counseling intervention
- Stress reduction strategies tailored to the Member’s specific needs
With Adoption Benefits, Members can access an adoption counselor to get help through the various stages and types of adoptions. Members receive an adoption guide and referrals to adoption agencies, attorneys and adoption support organizations. An adoption specialist provides ongoing counseling throughout the adoption process.
Members have the convenience and privacy of 24/7 access to all EAP benefits and services at their fingertips wherever they go via the EAP smartphone app. The app offers all the same great tools, benefits and resources that are accessible via computer, but in a more mobile-friendly format. The app is downloadable free for iOS and Android.
Juggling work with the demands of family and personal issues can be difficult. With our Work/Life Benefits, employees can access help and expert resources to address the challenges and concerns of daily living. Some of the most common Work/Life issues that our Members face are:
• Child care and daycare
• Aging issues and elder care
• Health and wellness
• Legal problems and family law
• Debt and debt restructuring
• Financial planning
• Education and tuition planning
• Real estate and tenant/landlord concerns
• Estate planning, probate and wills
Wellness Coaching includes:
- One-on-one coaching and counseling from an integrated team of coaches and clinicians
- Coaching for Fitness, Nutrition, Weight Loss, Stress, Tobacco Cessation and Drugs & Alcohol
- Frequent messages via our Automated Digital Communication System to create employee awareness of behavioral health risks
“ESI has been the Employee Assistance provider for SIGNET Electronic Systems, Inc. for the past 10 years. Our employees have come to trust and rely on ESI to deliver quality care and resources in a confidential and professional manner. Each year we have seen our utilization rate continue to climb, to a rate of almost 43% last year. Like all companies, some of our employees will face difficult problems or circumstances in the coming year and not know where to turn. We recommend ESI to our team members without hesitation, knowing they can find assistance 24/7/365, whatever the issue .”
“I am proud to consider ESI Employee Assistance Group an extension of my Human Resources department. With the diverse nature of employees within a municipal environment, ESI demonstrates a deep understanding of the work that we perform as well as a genuine care for our employees’ needs both personally and professionally. The suite of services that ESI provides is second to none, and available to employees in the format that they are most comfortable with – online, over the phone, or face to face. I regularly advise our employees that whenever they come across an issue – large or small – that they need to address and don’t know where to start, they can’t go wrong with their first step being a phone call or online visit to ESI.”
“We’ve developed a great partnership with ESI Employee Assistance Group over the years. They’re extremely responsive, always willing to go the extra mile and have rolled out several recent benefits that are well-received by our employees, including college tuition discounts and free personal and professional coaching. I would recommend them to anyone, especially those looking for a more personal EAP program.”
“Here at MassTech, we recently switched our Employee Assistance Program over to ESI Employee Assistance Group, and we could not be more pleased. One of the things we value most about ESI is how proactive they are with our employees. Employees appreciate getting emails updating them on all that ESI has to offer.
Thank you for always being there when we have questions or need support. We look very forward to continuing our relationship with ESI!”
“The Summit Federal Credit Union has worked with ESI since 1984 and I am extremely impressed with the level of support, responsiveness, expertise and overall service provided to the credit union and to our employees. With their guidance and partnership, we have successfully implemented, or plan to implement, solutions that will continue to make a positive impact on our organizational culture. ESI is extremely easy for our employees to work with, too. The staff at ESI is caring and compassionate. They have always handled employee situations on a priority basis and in a highly confidential manner. I am very pleased to be working with ESI. ”
“Since joining ESI in 2009 the Central MA Collaborative employees have found invaluable resources and training to help deal with work and life challenges. The EAP has helped us establish a successful program allowing our staff to find assistance to both administrative and personal issues. We have been pleasantly surprised to find such prompt response to issues at any time day or night.”
“ESI has always responded to the needs of the Cattaraugus-Allegany BOCES in a prompt and professional manner. The employee assistance program has been an asset to our management personnel in dealing with sensitive employee issues that impact work performance. It also has been a vital resource to our employees when they needed a place to turn for assistance with a wide range of personal difficulties.”
“At Whirley-DrinkWorks!, we feel that ESI clearly sets the standard for a “business partner.”
Our utilization rate for the Employee Assistance Program is high across all categories of services and we attribute that to the excellent services and reputation ESI has established with our TeamMates. ESI exceeds expectation through their service, professionalism, training and care they take with each individual who reaches out for assistance.
ESI continues to go above and beyond by offering flexible schedules to allow our TeamMates to get help at any time. They also provide valuable service to our supervisors and management staff going above and beyond normal training. Our organization is very satisfied and would recommend ESI based off of their professionalism and “people focus.” ”
Beth Pellegrino – HR Director
“As the Director of Human Resources, I was looking for a comprehensive EAP program to meet our diverse needs. For more than two years now, ESI has exceeded our expectations by providing personalized and effective services.
Our utilization is up over our previous EAP – largely due to the excellent educational programs offered through ESI. Our employees are extremely pleased by the wide range of services offered and feedback continues to be positive. All matters are handled in a capable and confidential manner. I consider ESI to be a true leader in Employee Assistance Programs.”
“I have been very impressed by the quality and variety of services provided by ESI. They span much more than the traditional counseling services provided by an EAP, and they seem to be adding at least one or two new services each year. Our employees are one call away from an answer to a weight loss question, a pet care issue or a legal concern.”