Your EAP Benefits

Getting help is simple. You can call the EAP 24/7 to reach a professional counselor

We offer employees more.

When an employee or family members faces a significant personal problem, they can call
for assistance at any time 24 hours a day, 7 days a week. Our lines are staffed by experienced counselors
with a Master’s or Ph.D. degree. If a referral is needed, we have a provider network with over 40,000 counselors.

Our Employee Benefits Include…

Telephonic Counseling

Telephonic counseling is available 24/7 with Masters and Ph.D. clinical counselors who provide in-the-moment counseling and referral to local resources.

All employees and their immediate family members are eligible for telephonic counseling and short-term, in-person counseling. Immediate family members are defined as spouse, children, life partner, or anyone who lives with the employee. Dependent children up to age 26 are also covered.

Personal Counseling

All counseling services start with a phone call or an online click 24 hours a day, 7 days a week. Experienced counselors–not call center staff–provide immediate help. These Masters and Ph.D. level clinical counselors help assess your problems and issues. Often, they can resolve the issues, but if not, they will refer you to face-to-face counseling with a local counselor for additional help. We’ve built a referral network of more than 40,000 private practice providers located throughout the U.S. and Canada to supplement our proprietary counseling services. In addition, our Member website offers private access to thousands of articles, assessments, videos, and information resources.

Peak Performance Coaching

Achieve your life goals at work and at home! These benefits include one-on-one telephonic coaching from Certified Coaches combined with structured, online trainings. Coaching is delivered by Masters or Ph.D. level Coaches in scheduled telephonic coaching sessions to review key concepts of the trainings and implementation of skills. Coaches use a solution-focused approach to improve current and future performance.

  • Certified Financial Coaching
  • Balancing Life at Work and Home Coaching
  • Resilience Coaching
  • Effective Communication Coaching
  • Home Purchase Coaching
  • Certified Student Debt Coaching
  • Relaxation for Beginners
  • Workplace Conflict Coaching
  • Retirement Coaching
  • Succeeding as a Supervisor Coaching

Legal Services

Professional legal services are provided for issues not related to employment or medical concerns. Members will receive a free legal consultation per legal issue with an attorney. Should a Member need to retain an attorney, a referral is made to a private attorney who specializes in the area of need.  A 25% discount is applied to legal services billed at an hourly rate if the attorney is retained.

We also offer an extensive legal library which includes Will templates, hundreds of forms for issues including, but not limited to:  consumer, creditor, healthcare, childcare, eldercare, landlord/tenant issues and pet agreements. It also contains contract samples and hundreds of articles.

Personal Finance & Education

Comprehensive professional credit counseling is available to assist employees in developing a budget and/or debt restructuring plans.

ESI provides no-cost financial consultation services to our Members with CPAs and Certified Financial Planners. Typical matters include tax planning, retirement and college planning questions.  Financial planners can be retained at a discounted monthly rate.

ESI has internet based services available such as financial calculators, budget templates, trainings and an entire resource center, Tools for Tough Times, to help our Members cope with today’s financial pressures.

We also offer a Personal Finance & Education Center that includes more than 200 online courses covering a wide range of money issues.

Child & Elder Care

ESI provides unlimited consultation and referral service for elder and child care needs.  Members are given access to specialists who assess each Members’ individual circumstances and provide support, education, and appropriate referrals.

Caregiver Benefits

Caregiving can be one of life’s most challenging issues.  With Caregiver Benefits, Members can access counselors with special training to get help finding local resources and information on medical and home care needs.

Training & Personal Development

The ESI Online Training Center provides every employee the opportunity to improve and be more effective at home and at work. The center includes over 10,000+ training videos.

Employees have 24/7 on-demand access to training on the core skills your organization needs to remain competitive. Subjects cover the entire spectrum of employee development including Management skills, Communication, Information Technology, Safety, HR Compliance, Sales, and Customer Service. Other compliance content includes Violence in the Workplace, Sexual Harassment and Discrimination, and Alcohol and Substance Abuse Training. Managers and supervisors can sharpen their management skills with courses on such topics as Coaching Skills, Team Building, Problem Solving, Leadership, Stress, and Delegation.

Self-help Resources

ESI delivers more to help employees resolve their individual issues. We offer the largest employee assistance self-help resource center with over 25,000 webinars, expert articles, tools, tutorials, trainings, and video resources. Just some of the subjects include:

  • Parenting and Family Issues
  • Elder and Child Care Resource Locators
  • Adoption and Special Needs Resources
  • Health and Wellness Resources
  • 700+ Health Videos
  • Cancer, Diabetes and Other Illnesses
  • Health Assessments
  • Personal Finance and Education
  • Financial Assessments and Tutorials
  • Debt and Debt Restructuring
  • 150+ Financial Calculators
  • Wills, Forms, Legal Information and Templates
  • Home Ownership and Mortgages
  • Taxes and the IRS
  • Consumer Rights and Resources
  • Pet Resources
  • Lifestyle Benefits and Discounts
  • 100+ Personal Improvement Webinars
  • Emotional Wellbeing and Resilience
  • Articles and Videos on Personal Problems
  • Stress, Grief, Depression and Trauma
  • Mental and Behavioral Health Issues
  • Domestic and Workplace Violence Resource Center
  • Alcohol and Substance Abuse

Wellness Center

The Wellness Resource Center contains the latest, most reliable articles, videos and self-assessments for dealing with stress, diet, fitness and smoking. As employees increase their knowledge and understanding of these topics, they can greatly reduce their health risks and increase their overall wellbeing. All employees of the organization and their immediate family members are eligible to utilize these valuable resources.

Lifestyle Savings Benefits

Lifestyle Savings Benefits include thousands of discounts, rewards and perks in a variety of categories: Health & Wellness, Auto, Electronics, Apparel, Restaurants, Beauty & Spa, Flowers & Gifts, Sports & Fitness and more! Available benefits are accessible from ESI’s Member website.

Personal Assistant

Everyday issues can disrupt an employee’s productivity. Members can call or email ESI’s Personal Assistant for help with day-to-day problems. Help is available for hundreds of issues, including:

  • Finding a local medical or dental provider
  • Consumer law and consumer rights
  • Scholarships and financial aid
  • Summer camp options

Stress Assessment & Services

Virtually every employee suffers from some degree of stress. Employees with acute stress can enter a specialized Stress Assessment and remediation program. The program components include:

  • A thorough assessment
  • Identification of critical stressors
  • Counseling intervention
  • Stress reduction strategies tailored to the Member’s specific needs

Adoption Counseling

With Adoption Benefits, Members can access an adoption counselor to get help through the various stages and types of adoptions.  Members receive an adoption guide and referrals to adoption agencies, attorneys and adoption support organizations. An adoption specialist provides ongoing counseling throughout the adoption process.

Children with Disabilities Benefits

ESI also provides Children with Disabilities Benefits for Members who have a child with a disability. A counselor conducts a full needs assessment, discusses options, makes referrals to community resources – and provides ongoing counseling and support

Pet Information

We’ve compiled an online Pet Help Resource Center that offers a centralized location for resources and help. It features links and articles on a variety of pet-related matters and our pet care specialists can answer questions regarding pet health, behavior and training.


Members have the convenience and privacy of 24/7 access to all EAP benefits and services at their fingertips wherever they go via the EAP smartphone app. The app offers all the same great tools, benefits and resources that are accessible via computer, but in a more mobile-friendly format. The app is downloadable free for iOS and Android.

Work/Life Benefits

Juggling work with the demands of family and personal issues can be difficult. With our Work/Life Benefits, employees can access help and expert resources to address the challenges and concerns of daily living. Some of the most common Work/Life issues that our Members face are:

• Child care and daycare
• Aging issues and elder care
• Health and wellness
• Legal problems and family law
• Debt and debt restructuring
• Financial planning
• Education and tuition planning
• Real estate and tenant/landlord concerns
• Estate planning, probate and wills

Wellness Coaching

Employees engaging with a Wellness Coach improve their health and ultimately reduce health care costs. Almost two-thirds of Members who engage with a Coach ultimately reach their wellness goals.

Wellness Coaching includes:

  • One-on-one coaching and counseling from an integrated team of coaches and clinicians
  • Coaching for Fitness, Nutrition, Weight Loss, Stress, Tobacco Cessation and Drugs & Alcohol
  • Frequent messages via our Automated Digital Communication System to create employee awareness of behavioral health risks

Our Clients

Massachusetts College of Liberal Arts

“Higher Ed EAP has been a valuable resource for our employees, with a tremendous range of services. They understand the needs of our faculty and staff and work to provide individualized assistance. We are pleased with Higher Ed EAP as a partner in supporting our employees.”

Massachusetts College of Liberal Arts

City of Saratoga Springs, Public Safety

“ESI continues to provide exceptional services to our organization. The team at ESI is always readily available to assist, and the training and counseling services are top notch!”

City of Saratoga Springs, Public Safety

Mestek, Inc.

“Our employees at Mestek have been so pleased with the offerings ESI provides. From administrative referrals to their online trainings, we find our level of participation with all the services available is above average, and especially when employees face serious life issues.

I have and will continue to recommend ESI as a premier provider of programs for all employee populations.”

Joanne Berwald, Senior Vice President, Human Resources
Mestek, Inc.

Illinois Wesleyan University

“We have worked with ESI for over 10 years and developed a great working relationship. Our employees appreciate the many resources available to them to navigate personal issues. Supervisors utilize the professional training courses offered.

We have found the administrative referral process very valuable for both employees and supervisors. When working through an administrative referral ESI staff is responsive, supportive, knowledgeable and keeps the HR staff informed throughout the process.”

Londa Dunlap, Assistant Director of Human Resources
Illinois Wesleyan University

Company Confidential

“I have been in Human Resources management for over thirty (30) years. I am so pleased to have partnered with ESI HealthCare EAP to be able to offer the most professional and comprehensive employee assistance program to our staff. This company and the service they consistently provide are unmatched in the industry. ESI is the best – there simply is no comparison.”

Ginger Frasca, Director of Human Resources
Company Confidential

Signet Electronic Systems, Inc.

“ESI has been the Employee Assistance provider for SIGNET Electronic Systems, Inc. for the past 10 years. Our employees have come to trust and rely on ESI to deliver quality care and resources in a confidential and professional manner. Each year we have seen our utilization rate continue to climb, to a rate of almost 43% last year. Like all companies, some of our employees will face difficult problems or circumstances in the coming year and not know where to turn. We recommend ESI to our team members without hesitation, knowing they can find assistance 24/7/365, whatever the issue .”

Signet Electronic Systems, Inc.

Town of Burlington, MA

“I am proud to consider ESI Employee Assistance Group an extension of my Human Resources department. With the diverse nature of employees within a municipal environment, ESI demonstrates a deep understanding of the work that we perform as well as a genuine care for our employees’ needs both personally and professionally. The suite of services that ESI provides is second to none, and available to employees in the format that they are most comfortable with – online, over the phone, or face to face. I regularly advise our employees that whenever they come across an issue – large or small – that they need to address and don’t know where to start, they can’t go wrong with their first step being a phone call or online visit to ESI.”

Town of Burlington, MA

Income Research + Management

“We’ve developed a great partnership with ESI Employee Assistance Group over the years. They’re extremely responsive, always willing to go the extra mile and have rolled out several recent benefits that are well-received by our employees, including college tuition discounts and free personal and professional coaching. I would recommend them to anyone, especially those looking for a more personal EAP program.”

Income Research + Management

Massachusetts Technology Collaborative

“Here at MassTech, we recently switched our Employee Assistance Program over to ESI Employee Assistance Group, and we could not be more pleased. One of the things we value most about ESI is how proactive they are with our employees. Employees appreciate getting emails updating them on all that ESI has to offer.

Thank you for always being there when we have questions or need support. We look very forward to continuing our relationship with ESI!”

Massachusetts Technology Collaborative

Unitarian Universalist Association

“ESI Employee Assistance Group provides a superb and thorough set of counseling, financial, training, legal, wellness, and other services that our staff have come to rely on and trust. We continue to work with ESI year after year and trust that our staff are well cared for.”

Unitarian Universalist Association

Hallkeen Management, Inc.

“Thank you for providing helpful assistance to our employees.  ESI has been such a great resource for our employees, thanks for all you do!”

Hallkeen Management, Inc.

Summit Federal Credit Union

“The Summit Federal Credit Union has worked with ESI since 1984 and I am extremely impressed with the level of support, responsiveness, expertise and overall service provided to the credit union and to our employees. With their guidance and partnership, we have successfully implemented, or plan to implement, solutions that will continue to make a positive impact on our organizational culture. ESI is extremely easy for our employees to work with, too. The staff at ESI is caring and compassionate. They have always handled employee situations on a priority basis and in a highly confidential manner. I am very pleased to be working with ESI. ”

Summit Federal Credit Union

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