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Please reach out using contact info below or the form to the right.
Employee Services, LLC
100 American Road
Brooklyn, OH 44144
E-mail: providers@theEAP.com
Phone: 800-821-5040
Fax: 585-593-6311
Provider Request
If you need information regarding a claim, need to request paperwork or have a general question, please complete the following form. Our Network Development Specialist will get in touch with you .
Resource Library
17 Handy Web Tools for Managers
We all have a shortlist of websites and web tools that we return to often. Here's a list of 17 handy web tools that may be useful for managers, communicators, and HR staff. We're sure that we've featured a few of these before, but a reminder never hurts. Most of...
February 2026 Dates for Employee Communications
Holidays, Tools, Work Life issues
Looking for tools and information for American Heart Month, Black History month and other February 2026 dates and events to use in your employee communications? Check out our suggestions! We offer helpful links tools, resources, and sponsor sites. February is...
2026 HR Priorities and Legislative Updates
Regulatory, Trends, Workforce Management
What's in the cards for the year ahead? Check out this compilation of predictions for 2026 HR priorities, state and federal legislative updates, and compliance matters. HR Executive: What’s Keeping HR Up at Night? 2026 Edition (download full report) Summary: Talent...
Our Clients
Bank of Greene County
Bank of Greene County
Page Southerland Page, Inc
Our utilization is up over our previous EAP – largely due to the excellent educational programs offered through ESI. Our employees are extremely pleased by the wide range of services offered and feedback continues to be positive. All matters are handled in a capable and confidential manner. I consider ESI to be a true leader in Employee Assistance Programs.”
Page Southerland Page, Inc
Cattaraugus – Allegany BOCES
Cattaraugus – Allegany BOCES
Massachusetts College of Liberal Arts
“Higher Ed EAP has been a valuable resource for our employees, with a tremendous range of services. They understand the needs of our faculty and staff and work to provide individualized assistance. We are pleased with Higher Ed EAP as a partner in supporting our employees.”
Massachusetts College of Liberal Arts
City of Saratoga Springs, Public Safety
“ESI continues to provide exceptional services to our organization. The team at ESI is always readily available to assist, and the training and counseling services are top notch!”
City of Saratoga Springs, Public Safety
Mestek, Inc.
“Our employees at Mestek have been so pleased with the offerings ESI provides. From administrative referrals to their online trainings, we find our level of participation with all the services available is above average, and especially when employees face serious life issues.
I have and will continue to recommend ESI as a premier provider of programs for all employee populations.”
Joanne Berwald, Senior Vice President, Human Resources
Mestek, Inc.
Illinois Wesleyan University
“We have worked with ESI for over 10 years and developed a great working relationship. Our employees appreciate the many resources available to them to navigate personal issues. Supervisors utilize the professional training courses offered.
We have found the administrative referral process very valuable for both employees and supervisors. When working through an administrative referral ESI staff is responsive, supportive, knowledgeable and keeps the HR staff informed throughout the process.”
Londa Dunlap, Assistant Director of Human Resources
Illinois Wesleyan University
Company Confidential
“I have been in Human Resources management for over thirty (30) years. I am so pleased to have partnered with ESI HealthCare EAP to be able to offer the most professional and comprehensive employee assistance program to our staff. This company and the service they consistently provide are unmatched in the industry. ESI is the best – there simply is no comparison.”
Ginger Frasca, Director of Human Resources
Company Confidential
Signet, LLC/UpNine, LLC
“ESI has been the Employee Assistance provider for Signet, LLC/UpNine, LLC for the past 10 years. Our employees have come to trust and rely on ESI to deliver quality care and resources in a confidential and professional manner. Each year we have seen our utilization rate continue to climb, to a rate of almost 43% last year. Like all companies, some of our employees will face difficult problems or circumstances in the coming year and not know where to turn. We recommend ESI to our team members without hesitation, knowing they can find assistance 24/7/365, whatever the issue.”
Signet, LLC/UpNine, LLC
Town of Burlington, MA
“I am proud to consider ESI Employee Assistance Group an extension of my Human Resources department. With the diverse nature of employees within a municipal environment, ESI demonstrates a deep understanding of the work that we perform as well as a genuine care for our employees’ needs both personally and professionally. The suite of services that ESI provides is second to none, and available to employees in the format that they are most comfortable with – online, over the phone, or face to face. I regularly advise our employees that whenever they come across an issue – large or small – that they need to address and don’t know where to start, they can’t go wrong with their first step being a phone call or online visit to ESI.”
Town of Burlington, MA
Massachusetts Technology Collaborative
“Here at MassTech, we recently switched our Employee Assistance Program over to ESI Employee Assistance Group, and we could not be more pleased. One of the things we value most about ESI is how proactive they are with our employees. Employees appreciate getting emails updating them on all that ESI has to offer.
Thank you for always being there when we have questions or need support. We look very forward to continuing our relationship with ESI!”
Massachusetts Technology Collaborative
Unitarian Universalist Association
Unitarian Universalist Association (UUA)


