FAQs

What is the cost of your services?

The cost for our program is based on several variables. We’d be more than happy to talk to you to determine an answer to this question – please call 1-800-535-4841 to speak with a marketing service representative.


What if I have questions or problems with your website?

You can e-mail your question or problems to our webmaster using our Contact Us Form.


Do you provide services to employees who do not speak English?

We have telephonic translation services available to assist anyone who doesn’t speak English. When we begin work with a new client, we identify and plan for any specific language issues within the workforce.


How do I know if my employees are using EAP services?

While our services are totally confidential on an individual basis, we can provide a complete set of aggregate service reports to employers. For example, our reports could tell you how many employees used our services in a given time frame and which type of services were used.


How will my employees know about your services?

We provide introductory brochures that employers can distribute to their employees. In addition, we have topical brochures and payroll stuffers that we can provide on request; we can also supply introductory letters that can be issued by senior staff or HR, or articles for your company newsletter. We encourage employers to talk with us to plan the communication methods that will best suit their organization and their culture.


I haven’t heard of ESI before. Are you a new company?

ESI is one of the country’s longest running EAPs with over 20 years in business. We represent more than 2000 employers and over 1,000,000 employee members and their families across the country.


My company is small – what size and type of companies do you work with?

Our current clients range from a 20-employee start-up company to Fortune 500 companies. We work with virtually every type of industry, including both public and private companies; profit and not-for profit organizations; union and non-union companies.


What is the DOT Drug & Alcohol Program?

In response to an increasing trend of transportation-related accidents caused by substance abuse, the U. S. Department of Transportation (DOT) proposed laws to eliminate substance abuse in “safety sensitive” occupations. In 1991, the Omnibus Transportation Safety Act was passed. This law requires that all employers who have employees who work in “safety sensitive” jobs must provide substance abuse testing and substance abuse training programs for any employees or managers who engage in safety sensitive work.


Which employers must comply with the DOT ‘safety sensitive’ requirements for substance abuse testing and training?

The Omnibus Transportation Safety Act is a law that affects virtually all workers in “safety sensitive” jobs from airline pilots to truckers, as well as workers who have a hand in manufacturing critical parts. Many other organizations that are not governed by the DOT such as tow motor operators and snowplow drivers have also chosen to adopt these rules. If your organization works in any “safety-sensitive” areas related to the above, or if you are unsure, contact the Department of Transportation at (www.dot.gov) for guidance.


How does ESI assist employers to comply with DOT Omnibus Transportation Safety Act?

ESI has full online training to ensure supervisor compliance. We also provide comprehensive information on all compliance requirements – including a 10-step checklist, articles, information, resources and links to help employers meet all requirements.


Who can use the EAP?

EAP services are available to both you and to any members of your immediate family. Please call us if you have any questions about who in your family is eligible for services.


How do I access EAP services?

There are several convenient ways to access our services:

By phone: call 1-800-252-4555 during standard business hours.

Emergencies or crises: If you need immediate assistance, our toll-free hotline is available 24 hours a day, seven days a week. Dial 1-800-252-4555. (both voice and TTD services.)

By e-mail: If it is not an emergency, you can contact us by e-mail and get a response the next business day. Click here to email us.

Online: Access a variety of resources and tools by logging on to our password-protected confidential EAP website.


Will my employer know if I use your services?

Your EAP is totally confidential and your employer won’t even know that you are using our services. None of your information – including your name – will be shared with anyone without your written permission.

(In accordance with applicable state laws, exceptions must be made for certain reports of child abuse or significant threats to your safety or the safety of others.)


What is the cost for using the EAP?

There is no cost to you for using our professional services. The program has been prepaid by your employer as a benefit to you and to your eligible family members. Our counselors will explain the range of services that our program provides and answer any questions you may have.

Some life problems may require the help of outside professionals and we might refer you to other service providers such as attorneys or mental health specialists. External service providers are not covered by this program and might entail fees.


How do I know if my problem is covered by your services?

Call us! Our professional counselors will help you with any problems that you may be experiencing. If it?s a problem that isn’t covered by our services, we can point you in the right direction.


Can I make an appointment to meet with a counselor?

Many of the questions we receive can be answered conveniently and quickly on our website or through telephonic counseling. In some cases, however, it just makes sense to schedule a face-to-face meeting. We suggest you discuss this with your case manager when you call.


What is the Employee Assistance Program (EAP)?

The EAP is a confidential counseling, assessment and referral program designed to help you manage work and life problems. Just as health insurance is designed to address your physical well being, your EAP program is designed to address your emotional and mental well being, as well as to help you to manage work/life problems and achieve a healthy work/life balance. It?s a comprehensive and confidential program in your benefit package that is fully paid by your employer.