Telephonic Counseling

Telephonic counseling is available 24/7 with Masters and Ph.D. clinical counselors who provide in-the-moment counseling and referral to local resources.

All employees and their immediate family members are eligible for telephonic counseling and short-term, in-person counseling. Immediate family members are defined as spouse, children, life partner, or anyone who lives with the employee. Dependent children up to age 26 are also covered.

Personal Counseling

All counseling begins with a phone call and calls are answered 24/7/365 by experienced counselors, not call center staff or automated systems. Our Masters and Ph.D. level clinical counselors will provide you with in-the-moment help and, often, they can resolve your issue. If not, they will work with you to determine the right counseling option and refer you to the one that best fits your needs and lifestyle. These therapy options include text, voice, and video messaging, telehealth, and local in-person therapy. To supplement our proprietary counseling services, we’ve built a referral network of thousands of private practice providers located throughout the U.S. and Canada, including premiere specialty providers, as well as Talkspace and BetterHelp. In addition to mental health counseling, you can access family, couple, and teen counseling, and counselors with expertise in issues for veterans, BIPOC, and LGBTQIA+.

ESI Employee Assistance Group routinely measures employee satisfaction with our counseling services, and we consistently maintain a record of 98%+ Member satisfaction.

We also offer self-help therapeutic alternatives. Our Member website offers private access to thousands of self-help articles, assessments, videos, and information resources. You also have access to the Talkspace Go Therapy App with 400+ self-guided and interactive courses covering a range of topics, from anxiety and work stress to parenting and relationship issues, as well as live weekly therapist-led anonymous classes on topics like burnout and depression.

Peak Performance Coaching

Achieve your life goals at work and at home! These benefits include one-on-one telephonic coaching from Certified Coaches combined with structured, online trainings. Coaching is delivered by Masters or Ph.D. level Coaches in scheduled telephonic coaching sessions to review key concepts of the trainings and implementation of skills. Coaches use a solution-focused approach to improve current and future performance.

• Certified Financial Coaching
• Balancing Life at Work and Home Coaching
• Resilience Coaching
• Effective Communication Coaching
• Home Purchase Coaching
• Certified Student Debt Coaching
• Relaxation for Beginners
• Workplace Conflict Coaching
• Retirement Coaching
• Succeeding as a Supervisor Coaching

Legal Services

Professional legal services are provided for issues not related to employment or medical concerns. Members will receive a free legal consultation per legal issue with an attorney. Should a Member need to retain an attorney, a referral is made to a private attorney who specializes in the area of need.  A 25% discount is applied to legal services billed at an hourly rate if the attorney is retained.

We also offer an extensive legal library which includes Will templates, hundreds of forms for issues including, but not limited to:  consumer, creditor, healthcare, childcare, eldercare, landlord/tenant issues and pet agreements. It also contains contract samples and hundreds of articles.

Personal Finance & Education

Comprehensive professional credit counseling is available to assist employees in developing a budget and/or debt restructuring plans.

ESI provides no-cost financial consultation services to our Members with CPAs and Certified Financial Planners. Typical matters include tax planning, retirement and college planning questions.  Financial planners can be retained at a discounted monthly rate.

ESI has internet based services available such as financial calculators, budget templates, trainings and an entire resource center, Tools for Tough Times, to help our Members cope with today’s financial pressures.

We also offer a Personal Finance & Education Center that includes more than 200 online courses covering a wide range of money issues.

Child & Elder Care

ESI provides unlimited consultation and referral service for elder and child care needs.  Members are given access to specialists who assess each Members’ individual circumstances and provide support, education, and appropriate referrals.

Caregiver Benefits

Caregiving can be one of life’s most challenging issues.  With Caregiver Benefits, Members can access counselors with special training to get help finding local resources and information on medical and home care needs.

Training & Personal Development

The ESI Online Training Center provides every employee the opportunity to improve and be more effective at home and at work. The center includes an extensive library of eLearning courses, trainings, and videos. Employees have 24/7 on-demand access to training on the core skills your organization needs to remain competitive. Subjects cover the entire spectrum of employee development including Management skills, Communication, Information Technology, Safety, HR Compliance, Sales, and Customer Service. Other compliance content includes Violence in the Workplace, Sexual Harassment and Discrimination, and Alcohol and Substance Abuse Training. Managers and supervisors can sharpen their management skills with courses on such topics as Coaching Skills, Team Building, Problem Solving, Leadership, Stress, and Delegation.

Self-help Resources

ESI delivers more to help employees resolve their individual issues. Access thousands of trustworthy articles, videos and tools in our updated Self-Help Resources, with easier navigation and search, new content, and Learning Centers on popular topics such as gratitude, goal setting, communication, sleep, building resilience, and more. Other topics include:

● Mindfulness ● Adoption & Child Care ● Personal Finance & Budgeting ● Emotional Wellbeing ● Parenting & Relationships ● Pets ● Physical Health & Wellness ● Legal Issues ● Loss and Grief ● Stress, Anger, Anxiety & Depression ● Elder Care & Child Care Locators ● Workplace & Family Violence ● Work-Life Balance ● Wills and Other Legal Forms ● Training & Development ● Digital Wellness ● Disaster Prep and Response

Wellness Center

The Wellness Resource Center contains the latest, most reliable articles, videos and self-assessments for dealing with stress, diet, fitness and smoking. As employees increase their knowledge and understanding of these topics, they can greatly reduce their health risks and increase their overall wellbeing. All employees of the organization and their immediate family members are eligible to utilize these valuable resources.

Lifestyle Savings Benefits

Lifestyle Savings Benefits include thousands of discounts, rewards and perks in a variety of categories: Health & Wellness, Auto, Electronics, Apparel, Restaurants, Beauty & Spa, Flowers & Gifts, Sports & Fitness and more! Available benefits are accessible from ESI’s Member website.

Personal Research Assistant

Everyday issues can disrupt an employee’s productivity. Members can call or email ESI’s Personal Research Assistant for help with day-to-day problems. Help is available for hundreds of issues, including:

• Finding a local medical or dental provider
• Consumer law and consumer rights
• Scholarships and financial aid
• Summer camp options

Stress Assessment & Services

Virtually every employee suffers from some degree of stress. Employees with acute stress can enter a specialized Stress Assessment and remediation program. The program components include:

• A thorough assessment
• Identification of critical stressors
• Counseling intervention
• Stress reduction strategies tailored to the Member’s specific needs

Adoption Counseling

With Adoption Benefits, Members can access an adoption counselor to get help through the various stages and types of adoptions.  Members receive an adoption guide and referrals to adoption agencies, attorneys and adoption support organizations. An adoption specialist provides ongoing counseling throughout the adoption process.

Children with Disabilities Benefits

ESI also provides Children with Disabilities Benefits for Members who have a child with a disability. A counselor conducts a full needs assessment, discusses options, makes referrals to community resources – and provides ongoing counseling and support

Pet Information

We’ve compiled an online Pet Help Resource Center that offers a centralized location for resources and help. It features links and articles on a variety of pet-related matters and our pet care specialists can answer questions regarding pet health, behavior and training.

New! Talkspace Go Mobile App

Talkspace Go is a free EAP benefit for you and any family or household members aged 13+. This is a popular mobile app that can improve your mental health and wellbeing in just 5 minutes a day. Get private help for relationships, parenting, depression, anxiety, stress, burnout, trust, career, and much more with self-guided programs. There are also weekly counselor-led classes, assessments, journaling, and more.

EAP Mobile Website App

Explore all your EAP benefits & resources on the go! Members have the convenience and privacy of 24/7 access to all EAP benefits and services at their fingertips wherever they go via the EAP smartphone app. Members can download the free EAP App for iOS (Apple) and Android.

Work/Life Benefits

Juggling work with the demands of family and personal issues can be difficult. With our Work/Life Benefits, employees can access help and expert resources to address the challenges and concerns of daily living. Some of the most common Work/Life issues that our Members face are:

• Child care and daycare
• Aging issues and elder care
• Health and wellness
• Legal problems and family law
• Debt and debt restructuring
• Financial planning
• Education and tuition planning
• Real estate and tenant/landlord concerns
• Estate planning, probate and wills

Wellness Coaching

Employees engaging with a Wellness Coach improve their health and ultimately reduce health care costs. Almost two-thirds of Members who engage with a Coach ultimately reach their wellness goals.

Wellness Coaching includes:

• One-on-one coaching and counseling from an integrated team of coaches and clinicians
• Coaching for Fitness, Nutrition, Weight Loss, Stress, Tobacco Cessation and Drugs & Alcohol
• Frequent messages via our Automated Digital Communication System to create employee awareness of behavioral health risks