Courses – A

Abbreviating, Capitalizing, and Using Numbers

No doubt you’ve had to use abbreviations, capital letters, and numbers in your business writing. But are you using them correctly? This course presents the basic rules related to capital letters, abbreviations, and numbers. It covers abbreviations of titles, names, locations, and countries, as well as how to capitalize direct quotes, titles, names of organizations, and product names, among other elements. In addition, you will be introduced to the forms and uses of numbers with dates and time, money, fractions, and symbols.

Course ID:
acm_04_a03_bs_enus

Approx Time:
30 mins

Location:
Business Skills –> Business Grammar Basics

Accident Investigation and Reporting

En Español: Investigación e informe de accidentes
ID del Curso: esh_sah_a62_sh_esdo

This course will provide an overview of accident investigation and reporting procedures. The accident investigation and reporting process helps to provide a safe working environment by determining the causes of an accident, and then reporting them so that accidents can be prevented in the future. The content in this course is designed to comply with the intent of the applicable regulatory requirements.

Course ID:
esh_sah_a62_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Investigación e informe de accidentes

Achieve Productivity in Your Personal Life

En Español: Ser productivo en su vida personal
ID del Curso: pd_32_a04_bs_esdo

A busy personal life has a direct correlation to your productivity level at your job. Get control of your tasks at home and that will help your productivity level at work, making you better able to stick to schedules and meet deadlines by reducing the stress and distractions that come from trying to juggle home and work at the same time. In this course, you’ll explore some tips for getting yourself and your family out the door in the morning, as well as managing areas of your life such as personal appointments, personal organization, parental responsibilities, and your personal health and well-being.

Course ID:
pd_32_a04_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Time Management & Productivity
Cursos de español –> Ser productivo en su vida personal

Achieving Personal Goals

All of us need balance in our lives. We struggle to balance our careers, our families, our health, our emotions, our social lives, and our spirituality. You can probably think of instances in your life when you’ve spent too much time in one area, only to have another area suffer. You must find balance in your life and determine where you are and what you need.

Course ID:
N/A

Approx Time:
30 mins

Location:
Personal Growth –> Personal Growth

Active Shooter

En Español: Tirador activo
ID del Curso: esh_sah_b92_sh_esdo

This course helps you prepare to respond to an active shooter situation. It begins by describing the typical character of active shooter incidents. It then explains how to determine the correct course of action in such a situation depending on the circumstances: escape, hiding in a secure location, or physically engaging with the shooter. The course then lays out the principles you should follow in relation to each of these options. Finally, you’ll also learn about what to expect and how to react when law enforcement arrives. This course was developed with subject matter support provided by Norsemen Training & Consulting Group, a leader in personal protection training and personal safety.

Course ID:
esh_sah_b92_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Tirador activo

Aligning Goals and Priorities to Manage Time

En Español: Alinear metas y prioridades para administrar el tiempo
ID del Curso: apd_08_a01_bs_esdo

Meeting targets and achieving goals consistently regardless of the business situation isn’t easy. A big part of doing this successfully is managing time effectively. In this course, you’ll learn why it’s important to align your goals with your company’s goals, and you’ll learn how to do it with a goal alignment worksheet. You’ll also learn how to ask questions to clarify goals, and how to establish and prioritize priorities based on these goals.

Course ID:
apd_08_a01_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Time Management & Productivity
Cursos de español –> Alinear metas y prioridades para administrar el tiempo

Aligning Unit Goals and Imperatives

En Español: Alinear las metas y los imperativos de la unidad
ID del Curso: ald_02_a05_bs_esdo

Getting your priorities straight, no matter where you are in your organization, is about keeping a focus on your goals. It requires you to think about the bigger picture to ensure your department’s work effectively supports the strategic objectives of your organization. In this course, you’ll learn about the importance of setting strategic, tactical and operational goals. You’ll also learn how to create effective unit goals and align them with company goals. Finally, you’ll learn how to identify imperatives for action that keep you focused on meeting your objectives.

Course ID:
ald_02_a05_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Leveraging Leadership Techniques Group

Location:
Advanced Management –> Leadership Essentials
Human Resources –> HRCI –> Leveraging Leadership Techniques Group
Cursos de español –> Alinear las metas y los imperativos de la unidad

Anger Management

Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. This workshop will help teach participants how to identify their anger triggers and what to do when they’re angry.

Course ID:
N/A

Approx Time:
1 hour

Location:
Personal Growth –> Conflict and Anger Management

Applicant Screening: The First Step in Hiring the Best

En Español: Filtración de solicitantes: El primer paso en la contratación de los mejores
ID del Curso: ahr_01_a02_bs_esdo

Finding the right person for the job takes a lot of work, and much of this work is done prior to the actual interview. This course covers how create a job description, which will help you evaluate applicants’ resumés effectively. You’ll learn key techniques for screening resumés based on job requirements, as well as how to identify red flag issues in resumés and how to deal with them. These techniques will take you one step closer to hiring the best people.

Course ID:
ahr_01_a02_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Recruiting Group

Location:
Management –> Essentials of Interviewing and Hiring
Human Resources –> Essentials of Interviewing and Hiring
Human Resources –> HRCI –> Recruiting Group
Cursos de español –> Filtración de solicitantes: El primer paso en la contratación de los mejores

Applying Emotional Intelligence in the Workplace

Being “smart” isn’t enough. To reach your full potential, personally and professionally, you need emotional intelligence—the set of skills that enables you to manage your own feelings and relate effectively to the feelings of others. This course will show you how to use emotional intelligence at work to increase your success and satisfaction.

Course ID:
N/A

Approx Time:
30 mins

Location:
Personal Growth –> Emotional Intelligence at Work

Applying Leadership Basics

Sound leadership involves both the leader and the people he or she leads. Everyone needs to work in harmony to accomplish a specific purpose. As an effective leader you will need to reinforce that purpose. You should establish a firm direction on how the work will be undertaken and completed.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management –> Leadership

** Applying Your Best Thinking

Challenge Series

Critical thinking is your best thinking. You use reason and logic to help you sort through data to remove bias, opinion, and emotion and come up with rational conclusions. It’s a hugely valuable skillset, but it’s not much use if it’s just an academic or intellectual exercise. In this Challenge, you’ll use critical thinking to evaluate different Employee Appreciation strategies in a telecommunications company scenario.

Course ID:
_pc_ch_pech003

Approx Time:
15 mins

Locations:
Personal Growth –> Critical Thinking
Business Impact and Challenge Series –> Challenge Series

Appreciating Personal Differences

An organization with employees of only one personality style, like a painting with only one color, would be dull and ineffective. When you understand and recognize the value of each style, then your personality and those of your colleagues can complement each other and harmonize like the colors of a single work of art.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management –> Team Building

As Simple as Respect: Diversity, Respect, and Inclusion in the Workplace

This easy-to-follow program features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Both employees and managers will be able to use the seven commonsense guidelines to discuss issues of respect in a diverse workplace as it relates to their own experience and behavior.

Approx Time:
30 mins

Location:
Compliance –> New Compliance

Assessing Your Organization's Risks

En Español: Cómo evaluar los riesgos que enfrenta una organización
ID del Curso: ast_01_a04_bs_esdo

Risk is a fact of life for businesses and as a manager, you must know how to manage it. But before you can do that, you need to assess the risk in order to create a strategy to avoid or mitigate it. In this course, you will learn common techniques to assess risk, including opportunity assessment, and threat assessment using FMEA – failure mode and effects analysis.

Course ID:
ast_01_a04_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Thinking Strategically Group

Location:
Advanced Management –> Risk Management
Human Resources –> HRCI –> Thinking Strategically Group
Cursos de español –> Cómo evaluar los riesgos que enfrenta una organización

Assessing Your Own Leadership Performance

Monitoring your own progress as you develop is a simple and effective way to ensure success in your role. Knowing how to self-assess your leadership skills and competencies is important if you want to chart your development and plan your future growth as a leader. In this course, you’ll learn about techniques leaders can use to carry out a self-assessment, such as reflective journaling, surveys and checklists, and 360-degree feedback. You’ll also learn ways to increase your motivation and manage your own learning by creating a leadership development plan.

Course ID:
ald_04_a02_bs_enus

Approx Time:
30 mins

Location:
Advanced Management –> Leadership Essentials

Attention Management

A distracted workforce is less than effective. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Attention management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals.

Course ID:
N/A

Approx Time:
1 hour

Location:
Personal Growth –> Time Management & Productivity

Audience and Purpose in Business Writing

To write effective and appropriate business messages, you need to know your audience and your purpose. In this course, you’ll discover how to identify your readers and create messages that convey the appropriate tone for different reader roles. You’ll also explore how to write effectively for the three most common purposes: to inform, respond, or persuade.

Course ID:
comm_51_a01_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Business Communication Essentials

Avoid Procrastination by Getting Organized Instead

En Español: Evitar la postergación mediante la organización
ID del Curso: pd_32_a02_bs_esdo

The last time you were faced with a list of tasks, which one did you do first? Was it the most difficult? Was it a random choice, or did you choose the easiest task first? The latter points toward procrastination – a habit that causes urgent and difficult tasks to pile up as you avoid them. Procrastinators typically focus on the reasons not to do something, rather than just doing it. Don’t think about working more hours, think about working better hours. In this course, you’ll discover some tips to become more organized and combat time wasters. You’ll learn about the causes of procrastination, and the ways to develop your self-discipline. You’ll also learn how to set your priorities and know when to say yes to a new task and when to say no.

Course ID:
pd_32_a02_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Time Management & Productivity
Cursos de español –> Evitar la postergación mediante la organización

Courses – B

Back Safety and Injury Prevention

En Español: Protección de la espalda y prevención de lesiones
ID del Curso: esh_sah_a23_sh_esdo

This course is designed to bring awareness into the work environment and help eliminate preventable back injuries. It will provide information regarding job-specific hazards, safe work practices, and ergonomics. The content in this course is designed to comply with the intent of the applicable regulatory requirements.This course covers job-specific hazards that contribute to preventable back injuries, ergonomic considerations that minimize back injuries in the workplace, and safe work practices that minimize back injuries.

Course ID:
esh_sah_a23_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Protección de la espalda y prevención de lesiones

Balancing Work and Family

The conflict between work and family isn’t new; we have been trying to manage this complex balancing act for decades. Today, more than ever, individuals are required to fulfill multiple roles in their personal and professional lives. Managing personal and family needs with career responsibilities and the other roles you fill-all within the constraints of a 24-hour day-can be a real challenge.

Course ID:
N/A

Approx Time:
30 mins

Location:
Personal Growth –> Personal Growth

Basics of Effective Communication

Virtually everything that happens for good or ill in an organization, or even between human beings in general, is a direct result of communication. Nothing in life gets done without it. In fact, your entire being is involved in it every minute of every day.

Course ID:
N/A

Approx Time:
30 mins

Location:
Customer Service & Sales –> Communications

Basics of Effective Selling

Selling is a complex and sophisticated process, but successful sales begin and end with the essentials. Whether you’re selling high-tech or a neighborhood window-washing service, this is a good place to start.

Course ID:
N/A

Approx Time:
30 mins

Location:
Customer Service & Sales –> Sales

Becoming an Accountable Professional

En Español: Convertirse en un profesional responsible
ID del Curso: pe_05_a01_bs_esdo

Most employees in business organizations must answer to someone else. From the top of the organization chart to the bottom, nearly every manager and employee must look to a supervisor, a director, or even a customer to establish priorities, assign tasks, set deadlines, and evaluate results. Whoever gives this direction is called the boss. On one level, the boss decides how employees will perform their jobs. How well an employee meets requirements set by the boss determines whether that employee succeeds or fails, receives rewards or penalties, and earns praise or criticism. On another level however, the judgment of an external boss isn’t enough to make a job personally fulfilling and rewarding. That’s something all employees of an organization decide for themselves. Everyone who works must also answer to an inner boss, a personal, internal voice that provides guidance on whether a job is worth doing and whether it is done well. Accepting personal accountability for your work means your inner boss sets demanding standards and that you’re willing to commit to meeting those standards and answer for the results of your work.

Course ID:
pe_05_a01_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Goal Setting & Accountability
Cursos de español –> Convertirse en un profesional responsible

Becoming an Effective Team Member

Being an effective member of a team is a great way to build your skills and broaden your relationships. For many people it is a new opportunity; others have been on teams before, with experiences ranging from awful to terrific.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management –> Team Building

Becoming More Professional through Business Etiquette

En Español: Protocolo empresarial para mejorar la profesionalidad
ID del Curso: pe_05_a03_bs_esdo

Your reputation often precedes you in any work environment. It can define your credibility, impact your career opportunities, and shape your relationships with your colleagues. In this course, you’ll learn the basics of how to act professionally and practice proper business etiquette. You’ll learn how to project a professional image, both in your appearance and in your workspace décor. Finally, you’ll learn how to ensure your personal activities, including your social media presence, don’t negatively impact your work reputation.

Course ID:
pe_05_a03_bs_enus

Approx Time:
15 mins

Location:
Customer Service & Sales –> Business Communication Essentials
Cursos de español –> Protocolo empresarial para mejorar la profesionalidad

Becoming Your Own Best Boss

En Español: Cómo convertirse en su mejor jefe
ID del Curso: pe_05_a02_bs_esdo

Have you ever thought that you could be the best boss you’ve ever had? By developing attitudes and skills that empower you, you can manage from within and become your own best boss. Self-empowerment is the process of taking responsibility for your attitudes, behaviors, and actions at work to maximize your effectiveness. As an empowered employee, you will be driven by ownership, initiative, and performance. This course focuses on attitudes and behaviors that promote self-empowerment. It provides strategies for empowering yourself through self-coaching, approaches for developing an entrepreneurial mind-set, and an opportunity to apply a model for self-empowerment to enhance your performance. Applying these approaches will help you become a self-empowered contributor in your organization.

Course ID:
pe_05_a02_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Goal Setting & Accountability
Cursos de español –> Cómo convertirse en su mejor jefe

Behavior-based Safety for Supervisors

En Español: Seguridad basada en el comportamiento para supervisores
ID del Curso: esh_sah_a71_sh_esdo

This course is intended to provide supervisors with an overview of the concepts of behavior-based safety. This training will aid those supervisors who have not used these techniques in their day-to-day duties and responsibilities in the past. The content in this course is designed to comply with the intent of the applicable regulatory requirements. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_a71_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Seguridad basada en el comportamiento para supervisores

Being a Fair and Caring Manager

To be an effective manager, you need to develop many different skills. Among them are the abilities to treat employees fairly and show them care and appreciation. This course focuses on what fairness means in the relationship between managers and their employees and discusses areas where showing fairness is most essential. It also provides techniques that you can use in order to demonstrate fairness while managing your direct reports. This course also describes what it means to be a caring manager and ways you can show that you have these characteristics.

Course ID:
amg_02_a04_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Leveraging Key Management Techniques Group

Location:
Management –> Management Essentials
Human Resources –> HRCI –> Leveraging Key Management Techniques Group

Being an Effective Manager When Times Are Tough

En Español: Ser un gerente efectivo en tiempos difíciles
ID del Curso: amg_06_a01_bs_esdo

Companies may face tough times, for example due to economic hardship or even extreme growth. It’s during these times that your role as a manager is vital. The employees you manage and your organization as a whole will depend on your leadership to help see them through. In this course, you’ll learn specific strategies for weathering difficult times, including ways to reduce costs, how to communicate with employees and secure their support, and what alternatives to consider before laying off staff. For when there’s no other choice, you’ll learn how best to plan and implement staff reductions. You’ll also learn about opportunities you can use to strengthen your organization during difficult times.

Course ID:
amg_06_a01_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Managing in Difficult Times Group

Location:
Advanced Management –> Managing During Difficult Times
Human Resources –> HRCI –> Managing in Difficult Times Group
Human Resources –> Managing During Difficult Times
Cursos de español –> Ser un gerente efectivo en tiempos difíciles

Being an Effective Team Member

En Español: Ser un miembro eficiente del equipo
ID del Curso: atm_02_a01_bs_esdo

To make a real, positive difference on a team, you must take on the challenging task of putting the team first. This course covers strategies and techniques to help you become a more effective and valued member of your team. You’ll explore ways to adopt a positive mindset and take a proactive role on a team, so that you can make a significant contribution. Because your success on a team depends on pulling together with other people, you’ll also learn constructive ways to acknowledge differences and show respect for team members, and specific strategies for working collaboratively.

Course ID:
atm_02_a01_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Optimizing Performance Group

Location:
Human Resources –> HRCI –> Optimizing Performance Group
Business Skills –> Optimizing Your Performance on a Team
Cursos de español –> Ser un miembro eficiente del equipo

Best Practices for Interviewing & Hiring – video OR non-video version

Participants will review a series of critical concepts and best practices related to hiring new employees. Training addresses common mistakes made during interviewing and the hiring process.

Course ID:
N/A

Approx Time:
1 hour

Location:
Compliance –> Compliance – Video Trainings
Compliance –> Compliance – Non Video Trainings

Best Practices for Progressive Discipline – video OR non-video version

The goal of corrective action is not to punish underachievers, but to improve their performance. Supervisors and managers are essentially the “Coach” of a work team. How problem performance is dealt with largely determines whether that team will celebrate victory or wallow in defeat. Participants will learn the principles and best practices of effective disciplinary actions.

Course ID:
N/A

Approx Time:
1 hour

Location:
Compliance –> Compliance – Video Trainings
Compliance –> Compliance – Non Video Trainings

Bridging the Diversity Gap

En Español: Salvar la brecha de la diversidad
ID del Curso: apd_01_a01_bs_esdo

Without diversity in the workplace, organizations run the risk of viewing things from a very limited perspective. The organization provides the structure for operation, but it’s the individuals within the organization who carry out the mission of the organization. This course focuses on what diversity is, how to leverage the diversity within the organization, and the barriers that must be overcome to create a diversified working environment.

Course ID:
apd_01_a01_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Diversity on the Job Group

Location:
Management –> Management Essentials
Human Resources –> HRCI –> Diversity on the Job Group
Customer Service & Sales –> Peer Relationships & Networking
Personal Growth –> Peer Relationships & Networking
Cursos de español –> Salvar la brecha de la diversidad

Building a Leadership Development Plan

En Español: Elaborar un plan de desarrollo de liderazgo
ID del Curso: ald_02_a04_bs_esdo

Creating your own leadership development plan is a significant part of any successful and valuable leadership development strategy. This plan will help ensure you remain focused on what is required to continually grow and develop as a leader. In this course, you’ll learn about how to assess yourself as a leader, establish a vision for the future, and identify obstacles to that vision. You’ll also learn about practical approaches for setting objectives, identifying appropriate actions, and sustaining your leadership development plan. Finally, you’ll learn how to evaluate your plan.

Course ID:
ald_02_a04_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Leveraging Leadership Techniques Group

Location:
Advanced Management –> Leadership Essentials
Human Resources –> HRCI –> Leveraging Leadership Techniques Group
Cursos de español –> Elaborar un plan de desarrollo de liderazgo

Building a Successful Team

One of the most important work group concepts of the last fifteen or twenty years is that of teams. But not all teams are alike. Your own experience with teams may vary widely from that of others. You may have been on really effective teams, or you may have wasted a lot of time on teams that floundered.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management –> Team Building

Building Career Development Programs and Succession Planning

An organization can’t achieve its strategic business goals if it doesn’t have the needed human capacity and skills – the talent – to do this. Managing talent effectively means your organization will have a total workforce optimized for overall success in achieving its goals. In this course, you’ll learn about creating development programs for everyone from emerging employees through to experienced leaders by considering key concepts of career development, leadership development, and mentoring. You’ll also learn how to maintain a qualified talent pipeline through effective succession planning. You’ll explore succession planning activities, and learn how to create a succession program and analyze its success after implementation.

Course ID:
ahr_02_a02_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Transformational HR & Talent Management Group

Location:
Human Resources –> HRCI –> Transformational HR & Talent Management Group
Human Resources –> Transformational HR

Building Innovation Cultures and Leaders

En Español: Formar culturas y líderes de innovación
ID del Curso: ald_02_a02_bs_esdo

Innovation is a critical component of just about every organization. Building and supporting an innovative culture is a responsibility for leaders and employees across organizational hierarchies. In this course, you’ll learn about business innovation cultures and types of innovation leadership. You’ll also learn about the importance of committing to aspects of innovation, including experimentation, risk management, and project execution. Finally, you’ll learn how to attract and nurture innovation in your organization.

Course ID:
ald_02_a02_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Leveraging Leadership Techniques Group

Location:
Advanced Management –> Leadership Essentials
Human Resources –> HRCI –> Leveraging Leadership Techniques Group
Cursos de español –> Formar culturas y líderes de innovación

** Building Peer Relationships

Challenge Series

It is up to you to build relationships with your peers. So how can you do this? This Challenge explores the ways you can be proactive in forging good relations with your peers and how that can benefit you and the organization as a result. The learner takes the role of a professional working in the Marketing Department of a data backup services company.

Course ID:
_pc_ch_pach019

Approx Time:
15 mins

Location:
Customer Service & Sales –> Peer Relationships & Networking
Personal Growth –> Peer Relationships & Networking
Business Impact and Challenge Series –> Challenge Series

Building Personal Power through Influence

En Español: Desarrollar el poder personal a través de la influencia
ID del Curso: comm_42_a02_bs_esdo

Along with being credible and trustworthy, you can get results without direct authority by using your influence. Effective influence skills are probably the biggest differentiator when getting results without authority. When you influence, you engage and enlist others in getting results – without necessarily having formal power. Influence is not about forcing or exerting – it’s about getting people on your side for good reasons. Three ways to promote influence are through language/effective communication, reciprocity/exchanging ‘currencies’, and persevering through resistance.

Course ID:
comm_42_a02_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Getting Results through Personal Power Group

Location:
Human Resources –> HRCI –> Getting Results through Personal Power Group
Business Skills –> Getting Results without Authority
Cursos de español –> Desarrollar el poder personal a través de la influencia

Building Strong Customer Relationships

Your customers will make you or break you, and developing relationships is the bottom line. Find out how you can provide consistent and legendary customer service to maintain your competitive position.

Course ID:
N/A

Approx Time:
30 mins

Location:
Customer Service & Sales –> Customer Focus
Customer Service & Sales –> Sales

Building the Foundation for an Effective Team

En Español: Construir la base de un equipo efectivo
ID del Curso: atm_01_a01_bs_esdo

The way in which a team is built is an important factor in determining team success. Leading a team quickly and smoothly into high performance mode requires the groundwork of pulling the right team together, setting team goals, and defining the standards of team behavior. In this course, you’ll learn about the five stages of team development and strategies for selecting high-performing team members most suited for your project or team. You’ll also learn about laying the foundation for a successful team, including setting team goals, assigning roles to individual team members, and defining specific guidelines that outline how team members should behave to minimize conflict and optimize team performance.

Course ID:
atm_01_a01_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Leveraging Team Leadership Group

Location:
Advanced Management –> Effective Teams
Human Resources –> HRCI –> Leveraging Team Leadership Group
Cursos de español –> Construir la base de un equipo efectivo

Building Your Presentation

En Español: Crear su presentación
ID del Curso: acm_05_a02_bs_esdo

For a presentation to be effective, it needs to have a sound structure. To ensure that your presentation has this structure, you should transform your ideas about its purpose, audience, and key points into notes and aids that will guide you. In this course, you’ll learn how to write the key parts of a presentation so they’re memorable and effective. You’ll also learn how to select and use presentation and visual aids. Finally, you’ll learn how to rehearse your presentation – a key step in building confidence for the real thing.

Course ID:
acm_05_a02_bs_enus

Approx Time:
30 mins

Location:
Management –> Presentation & Public Speaking
Customer Service & Sales –> Presentation & Public Speaking
Cursos de español –> Crear su presentación

Building Your Professional Network

En Español: Construir su red de contactos professional
ID del Curso: apd_04_a02_bs_esdo

A key factor in advancing your career is using good communication skills to build strong professional relationships and maintain an effective business network of contacts. This course provides you with the essential communication skills required to establish a business network and includes strategies for building rapport with new contacts during networking opportunities. It also covers best practices for maintaining your network so that business contacts can help you achieve your career goals.

Course ID:
apd_04_a02_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Peer Relationships & Networking
Personal Growth –> Peer Relationships & Networking
Cursos de español –> Construir su red de contactos professional

Business Ethics

Good business ethics are essential for the long-term success of an organization. A company’s ethics will determine its reputation and will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company’s ethics are developed. It is a two-way street, the influence goes both ways, which makes understanding ethics a very important part of doing business today.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management –> Management Essentials

Business Writing

Writing is a key method of communication for most people, and it’s one that many people struggle with. This workshop will give participants a refresher on basic writing concepts such as spelling, grammar, and punctuation. It will also provide an overview of the most common business documents such as proposals, reports, and agendas. All of this will provide that extra edge in the workplace.

Course ID:
N/A

Approx Time:
1 hour

Location:
Customer Service & Sales –> Business Communication Essentials

Courses – C

Career and Family Challenges for Women Leaders

En Español: Desafíos profesionales y familiares para las mujeres líderes
ID del Curso: ald_05_a03_bs_esdo

Women face unique challenges in the workplace, including the difficulty in balancing work and family. Their experience in running both a family and a career also provides them with unique value and perspective. In this course, you’ll learn how to conquer some of the challenges of career and family, including building a support system, overcoming the perfection mindset, and reframing your limiting beliefs.

Course ID:
ald_05_a03_bs_enus

Approx Time:
15 mins

Part of HRCI Compliant Group:
Women in Leadership Group

Location:
Advanced Management –> Leadership Essentials
Human Resources –> HRCI –> Women in Leadership Group
Cursos de español –> Desafíos profesionales y familiares para las mujeres líderes

Change Management

Change is a constant in many of our lives. All around us, technologies, processes, people, ideas, and methods often change, affecting the way we perform daily tasks and live our lives. This workshop will give any leader tools to implement changes more smoothly and to have those changes better accepted. This workshop will also give all participants an understanding of how change is implemented and some tools for managing their reactions to change.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management –> Management Essentials

Choosing a Childcare Provider

You make a lot of important decisions in your lifetime and choosing the right daycare provider is probably one of the most crucial. How do you make an informed choice about where your child should spend a large part of his or her formative years? What should you look for to select the right daycare center for your needs? This course will help answer these important questions.

Course ID:
N/A

Approx Time:
30 mins

Location:
Personal Growth –> Personal Growth

Choosing and Preparing Your Delegate

Delegating work motivates your team and frees you up for other tasks. In this course, you’ll explore delegation styles and fundamentals. You’ll also learn about preparing and launching a delegation and educating and authorizing delegates.

Course ID:
amg_08_a01_bs_enus

Approx Time:
30 mins

Location:
Management –> Management Essentials

Choosing and Using the Best Solution

The time has come to make a final decision. In this course, you’ll learn how to make smart decisions based on key criteria and decision-making styles. You’ll also learn how to plan, manage, evaluate, and celebrate solution implementation.

Course ID:
apd_15_a03_bs_enus

Approx Time:
30 mins

Location:
Business Skills –> Problem Solving & Decision Making
Personal Growth –> Problem Solving & Decision Making

Choosing to Lead as a Woman

En Español: Elegir liderar como mujer
ID del Curso: ald_05_a02_bs_esdo

Meeting targets and achieving goals consistently regardless of the business situation isn’t easy. A big part of doing this successfully is managing time effectively. In this course, you’ll learn why it’s important to align your goals with your company’s goals, and you’ll learn how to do it with a goal alignment worksheet. You’ll also learn how to ask questions to clarify goals, and how to establish and prioritize priorities based on these goals.

Course ID:
ald_05_a02_bs_enus

Approx Time:
15 mins

Part of HRCI Compliant Group:
Women in Leadership Group

Location:
Advanced Management –> Leadership Essentials
Human Resources –> HRCI –> Women in Leadership Group
Cursos de español –> Elegir liderar como mujer

Civility in the Workplace

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. You will learn skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace.

Course ID:
N/A

Approx Time:
1 hour

Location:
Personal Growth –> Conflict and Anger Management

Clarity and Conciseness in Business Writing

En Español: Claridad y concisión en la escritura empresarial
ID del Curso: comm_51_a02_bs_esdo

Being clear and concise in business documents and messages isn’t always easy. But it’s essential in the workplace if you want what you write to be read. In this course, you’ll explore techniques you can use to make your writing more clear. Specifically, you’ll learn about the importance of using short and familiar words, appropriate connotations, concrete and specific language, and transitional words and phrases. You’ll also explore tips for being more concise in your writing and best practices for organizing content.

Course ID:
comm_51_a02_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Business Communication Essentials
Cursos de español –> Claridad y concisión en la escritura empresarial

Closing the Sale

Sales professionals work hard to develop a winning sales approach. They thrive on establishing mutually satisfying relationships with prospective customers and enjoy showing them how they can be more successful and meet their goals with whatever the salesperson is selling. But until money changes hands, there is no sale. The culmination of all the effort is closing a sale. This course will help you improve your track record.

Course ID:
N/A

Approx Time:
30 mins

Location:
Customer Service & Sales –> Sales

Coaching and Counseling

Coaching and counseling are skills that can be learned through practice, persistence, and patience, just like figure skating. If you have a genuine desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient as a coach or counselor.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management –> Leadership

** Coaching Challenge

Challenge Series

Successful organizations employ coaching to develop individuals and teams. This Challenge Series product explores different approaches for coaching.

Course ID:
_pc_ch_lach024

Approx Time:
15 mins

Location:
Management –> Mentoring and Coaching
Business Skills –> Mentoring and Coaching
Business Impact and Challenge Series –> Challenge Series

Collision Avoidance

En Español: Cómo evitar choques
ID del Curso: esh_sah_b54_sh_esdo

Each year, tens of thousands of people are injured or killed in vehicle collisions. That’s why it’s important that all drivers understand the challenges that face them on the nation’s roads and highways. In this course, you’ll learn about types of collisions and how to avoid them, how to deal with emergency stop situations such as skids and shoulder drops, how to prevent collisions by properly negotiating intersections, and techniques for dealing with common distractions. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b54_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Transportation
Cursos de español –> Cómo evitar choques

Communicating Vision to Your Employees

En Español: Comunicar la visión a los empleados
ID del Curso: ald_01_a02_bs_esdo

Leaders should strive to communicate vision with a sense of integrity, building trust as individuals and as leaders. This course provides a general introduction to vision communication, including its nature and its purpose. You will be guided through numerous techniques and methods for a leader to successfully communicate vision, such as personalizing and multiplying a clear message, communicating enthusiasm in an authentic way, and making the organization’s vision the employees’ own vision.

Course ID:
ald_01_a02_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Developing Leadership Skills Group

Location:
Advanced Management –> Leadership Essentials
Human Resources –> HRCI –> Developing Leadership Skills Group
Cursos de español –> Comunicar la visión a los empleados

Communication Strategies

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

Course ID:
N/A

Approx Time:
1 hour

Location:
Customer Service & Sales –> Communications

Conducting a Performance Review

Many managers shudder at the thought of performance feedback interviews. It’s one of the most challenging and intimidating responsibilities that leaders have. But a performance review is a great opportunity for you and your subordinates to develop a positive working relationship and improve productivity.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management –> Management Essentials

Confined Spaces

En Español: Espacios confinados
ID del Curso: esh_sah_a28_sh_esdo

This course covers information about confined spaces, hazardous atmospheres, necessary equipment, and permits. The intent of the course is to provide the learner with information about the hazards and hazard control methods that will permit safe work in enclosed work areas or confined spaces. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_a28_sh_enus

Approx Time:
45 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Espacios confinados

Conflict Intervention

Conflict is inevitable. It can destroy and it can create. With skilled intervention, conflict has the potential of developing better communication, more effective solutions, and greater empathy.

Course ID:
N/A

Approx Time:
1 hour

Location:
Customer Service & Sales –> Communications

Conflict Resolution

Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Course ID:
N/A

Approx Time:
1 hour

Location:
Personal Growth –> Conflict and Anger Management

Confronting Your Assumptions

Assumptions are necessary to help us make sense of our world. This course defines what assumptions are, describes how different kinds of assumptions may be challenged, and covers the importance of seeking out other people’s perspectives.

Course ID:
apd_17_a01_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Critical Thinking

Conquering the Challenges of Public Speaking

Being a competent public speaker allows you to showcase your work and communicate effectively. You won’t convey your message – despite spending hours honing it – if you fail to engage your audience, handle audience challenges that arise, and tackle nerves and anxiety. This course explores methods for delivering an effective speech, such as making a good first impression and building rapport with your audience. It discusses techniques for handling challenges during a speech, such as reviving an audience’s focus and handling difficult questions or hecklers. Finally, the course introduces strategies to overcome public speaking anxiety.

Course ID:
apd_06_a02_bs_enus

Approx Time:
30 mins

Location:
Management –> Presentation & Public Speaking
Customer Service & Sales –> Presentation & Public Speaking

Creating a Plan for Performance Management

Having a performance management system in place can focus attention on results that count, boost productivity, align team and individual activities with organizational goals, and improve morale, all of which help ensure individual and team performance produce the desired outcomes for organizational success. In this course, you’ll learn about the nature and benefits of performance management. The course outlines the five phases of a performance management system. It then explains how to recognize critical success factors and ensure effective key performance indicators, and explains the key components of developing role profiles.

Course ID:
amg_03_a03_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Managing Employee Performance Group

Location:
Advanced Management –> Performance Management
Human Resources –> HRCI –> Managing Employee Performance Group

Creating a Strong Leadership Team

Turning a group of people into an integrated, cohesive unit at any level of a project or organization can be a challenge. Turning leaders into a team is even tougher-but absolutely essential!

Course ID:
N/A

Approx Time:
1 hour

Location:
Management –> Team Building

Creating an Effective Sales Team

You are responsible for organizing, motivating, guiding, directing, and otherwise orchestrating the activities and assuring the results of a group of sales professionals. Where do you start? How do you keep their creative energy high? How do you help them maintain their focus and positive attitude through the ups and downs of a dynamic career? This course will give you some great ideas.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management –> Team Building
Customer Service & Sales –> Sales

** Creating Work/Life Balance

Challenge Series

For working professionals, keeping up with the competing demands of office and home takes more than good time-management skills. It requires an ability to prioritize and set a healthy work/life balance. This Challenge Series exercise explores the ways that work/life balance can be created to minimize stress and maximize productivity.

Course ID:
_pc_ch_lach036

Approx Time:
15 mins

Location:
Personal Growth –> Work-Life Balance
Business Impact and Challenge Series –> Challenge Series

Creative Problem Solving

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day.

Course ID:
N/A

Approx Time:
1 hour

Location:
Business Skills –> Problem Solving & Decision Making
Personal Growth –> Problem Solving & Decision Making

** Creativity: Developing and Communicating Ideas

Challenge Series

Creativity isn’t reserved for authors, painters, and filmmakers. It’s an essential trait for every business professional who wants to maximize resources and discover opportunities. This Challenge Series exercise explores the skills and practices needed to be a creative force. The learner plays the role of a product development team member for an automotive diagnostic equipment company.

Course ID:
_pc_ch_pach025

Approx Time:
15 mins

Location:
Business Skills –> Problem Solving & Decision Making
Personal Growth –> Problem Solving & Decision Making
Business Impact and Challenge Series –> Challenge Series

Cultivating Relationships with Your Peers

En Español: Cultivar relaciones con sus compañeros
ID del Curso: apd_04_a01_bs_esdo

Developing and maintaining relationships with your peers at work can lead to success for both you as an individual, and for your organization. A supportive peer network can provide you with a wide variety of expertise and institutional knowledge, and enable you to leverage other people’s networks. This course explores how you can identify the peers in your organization who are especially important in meeting your goals and how to develop and maintain solid, mutually beneficial relationships with these people.

Course ID:
apd_04_a01_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Peer Relationships & Networking
Personal Growth –> Peer Relationships & Networking
Cursos de español –> Cultivar relaciones con sus compañeros

Courses – D

Dealing with Customer Service Incidents and Complaints

En Español: Tratar con incidentes y quejas de servicio al cliente
ID del Curso: acs_02_a04_bs_esdo

Failing to realize the importance of customer service and effective complaints handling leads to increasingly dissatisfied customers. Organizations need to be able to address the needs of customers in an effective and efficient manner. This course is intended to show the proper procedures and processes needed to provide effective customer service: how to properly support a customer, how to provide accurate documentation for incident reporting, and how to handle difficult customers.

Course ID:
acs_02_a04_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Customer Focus
Cursos de español –> Tratar con incidentes y quejas de servicio al cliente

Dealing with Difficult Customers

Today’s information-age customers are the most informed and demanding shoppers ever. For a service representative, meeting the demands of one of these savvy customers can be a customer service nightmare! Taking this course will wake you from the nightmare and show you how to calm angry customers and resolve their complaints while keeping your cool.

Course ID:
N/A

Approx Time:
30 mins

Location:
Customer Service & Sales –> Customer Focus
Customer Service & Sales –> Sales

Dealing with Violence in the Workplace

One out of every four full-time workers is harassed, threatened, or attacked on the job each year. That is a shocking statistic, yet most companies do not have a written policy on workplace violence, have not taken preventative measures, and probably do not understand the causes or warning signs of such behavior. While you hope a violent situation never occurs in your company, this course will help prepare you and your company to effectively manage violent situations should they occur.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management –> Management Essentials

Defensive Driving

En Español: Conducción defensiva
ID del Curso: esh_sah_b45_sh_esdo

This course will provide simple defensive driving techniques to reduce your chances of being involved in a motor vehicle accident. The content in this course is designed to comply with the intent of the applicable regulatory requirements – define defensive driving, recognize accident prevention methods, identify the importance of seat belts, describe the facts concerning the impact of ‘drinking and driving’, and identify vehicle safety measures on the job. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b45_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Transportation
Cursos de español –> Conducción defensiva

Defensive Driving: Truck Safety

When people think of defensive driving, they think of “watching out for the other guy” or defending themselves from other drivers. That’s definitely important, but defensive driving involves more than just that. It is as much about what you do and what kind of driver you are. It’s about being a safe driver, driving a safe vehicle, knowing how to drive your vehicle, driving carefully in hazardous conditions, and knowing when to take yourself off the road. It’s about arming yourself with all the knowledge you can before you turn the key and head for the roadways. This course is designed to give drivers of commercial vehicles a well-rounded look at the key concepts associated with defensive driving and provide tips to prepare drivers for the everyday challenges on the road.

Course ID:
esh_sah_a12_sh_enus

Approx Time:
3 hours

Location:
Compliance –> Transportation

Defining Alternative Solutions to a Problem

Part of problem solving is creating alternative solutions. In this course, you’ll learn how to define ideal states and generate and evaluate problem solutions. You’ll also learn how to recognize and avoid common problem-solving pitfalls.

Course ID:
apd_15_a02_bs_enus

Approx Time:
30 mins

Location:
Business Skills –> Problem Solving & Decision Making
Personal Growth –> Problem Solving & Decision Making

Delegating

Delegation is an integral part of employee development, product improvement, and workload management. When done correctly, it can make your job easier and your subordinates’ jobs more fun. By using just a few key tips and strategies, you can make it a win-win situation.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management –> Leadership

Detecting and Dealing with Performance Problems

When you recognize performance problems early and diagnose them accurately, you can help turn them around and avoid serious consequences. Whatever their scope, frequency, or magnitude, you must intervene early, involve the employee, and uncover the true root causes in order to find the best possible solution. This course explains how you can detect, identify, and question problems in your workplace. It enables you to determine the scope, frequency, and impact when they occur. And it shows you how to diagnose root causes, both external and internal, on your way to finding the best solution.

Course ID:
amg_03_a04_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Managing Employee Performance Group

Location:
Advanced Management –> Performance Management
Human Resources –> HRCI –> Managing Employee Performance Group

Developing a Personal Accountability Framework

En Español: Desarrollo un marco de trabajo de responsabilidad personal
ID del Curso: pe_05_a04_bs_esdo

Taking responsibility for meeting your objectives, including deadlines and work targets, is an important component of good business etiquette and demonstrates your attitude of professionalism. While it can be difficult at times, being accountable for delivering on your objectives shows you are reliable, organized, and dedicated to your work. In this course, you’ll learn about the importance of personal accountability. You’ll also learn strategies for developing a personal accountability framework by setting goals, developing an action plan, managing priorities, and staying focused and energized.

Course ID:
pe_05_a04_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Goal Setting & Accountability
Cursos de español –> Desarrollo un marco de trabajo de responsabilidad personal

Developing a Strategic Plan

Fortune 500 companies aren’t successful by accident. They use strategic plans and consistently outperform companies that do not. A strategic plan directs the resources of an organization to a successful future-it’s the route a company follows.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management –> Leadership

Developing a Successful Team

En Español: Desarrollar un equipo exitoso
ID del Curso: atm_01_a02_bs_esdo

Anyone who has worked in a project or team environment will tell you that team dynamics make a huge difference in the working environment. Developing effective project teams is one of the primary responsibilities of a team leader. In this course, you’ll learn how to develop the team culture early on by establishing team member competencies and working to improve team dynamics. You’ll also learn about methods used to encourage team participation and motivation and increase team members’ commitment. Finally, you’ll learn about the importance of assessing and improving team performance.

Course ID:
atm_01_a02_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Leveraging Team Leadership Group

Location:
Advanced Management –> Effective Teams
Human Resources –> HRCI –> Leveraging Team Leadership Group
Cursos de español –> Desarrollar un equipo exitoso

Developing Critical Thinking Skills in Children

Every day you make decisions and respond to life choices in the blink of a moment, but have you ever stopped to consider how you learned the crucial decision making skills that enable you to do this? These skills, often called critical thinking skills, constitute the toolbox of thought processes that determine your ability to act with wisdom and prudence in any given situation.

Course ID:
N/A

Approx Time:
30 mins

Location:
Personal Growth –> Personal Growth

Difficult People: Can't Change Them, so Change Yourself

En Español: Personas difíciles: No puede cambiarlas, así que cambie usted mismo
ID del Curso: comm_46_a02_bs_esdo

It would be easy to say that to deal with difficult people you should be tolerant and accept people’s differences. This sounds nice, and might work in the short term, but if you are working with people you find difficult and you expect to be working with them for some period of time – you are better off learning how to respond and relate to them. The approach you use depends on the person, the situation, and your willingness to build and blend skills as needed. Dealing with difficult people requires that you first learn how to manage yourself with them. This means being self-aware and practicing self-management. It also means tuning into the feelings and emotions of others, however difficult it might be. When you know what triggers you and how you typically react, you can build skills to help make your interactions with others more productive. This is emotional intelligence, and if you build this capacity, you will be able to deal more effectively with many difficulties in life (including other people)!

Course ID:
comm_46_a02_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Working with Difficult People Group

Location:
Human Resources –> HRCI –> Working with Difficult People Group
Customer Service & Sales –> Peer Relationships & Networking
Personal Growth –> Peer Relationships & Networking
Cursos de español –> Personas difíciles: No puede cambiarlas, así que cambie usted mismo

Difficult People: Strategies to Keep Everyone Working Together

En Español: Personas difíciles: Estrategias para trabajar en equipo
ID del Curso: comm_46_a03_bs_esdo

While it’s best to get personally fit for dealing with difficult people – that is, managing your own emotions and using self-management techniques, there are interpersonal strategies and skills you need when you engage and work with a difficult person.By learning how to focus on goals, give feedback, and manage conflict, you can work with difficult people more effectively.

Course ID:
comm_46_a03_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Working with Difficult People Group

Location:
Human Resources –> HRCI –> Working with Difficult People Group
Customer Service & Sales –> Peer Relationships & Networking
Personal Growth –> Peer Relationships & Networking
Cursos de español –> Personas difíciles: Estrategias para trabajar en equipo

Difficult People: Why They Act That Way and How to Deal with Them

En Español: Personas difíciles: Por qué actúan de ese modo y cómo tratar con ellas
ID del Curso: comm_46_a01_bs_esdo

Anything taken to an extreme can be a liability, and this is true of human behavior. While confident, cautious, or energetic people can be perfectly tolerable in small doses, they can also be annoying or problematic when their behavior is over-the-top. Then there are people who are just plain negative – their glass is always ‘half empty.’ While occasional griping is acceptable, negativity can wear you down.Certain situations trigger extreme behaviors that might be moderated otherwise. And, your own emotional state might be such that your tolerance for any extreme is low. All sorts of situational and personal circumstances can make a somewhat difficult person into an extremely difficult person in no time.

Course ID:
comm_46_a01_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Working with Difficult People Group

Location:
Human Resources –> HRCI –> Working with Difficult People Group
Customer Service & Sales –> Peer Relationships & Networking
Personal Growth –> Peer Relationships & Networking
Cursos de español –> Personas difíciles: Por qué actúan de ese modo y cómo tratar con ellas

Discharging Employees

Removing an employee’s source of livelihood should be considered as a last resort-yet sometimes it is the right thing to do. Discharging an employee can be a difficult process. That is why careful planning and preparation can help ensure the action is appropriately and fairly applied.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management –> Leadership

Disciplining and Redirecting Employees

The goal of corrective action, is not to punish underachievers, but to improve their performance. As a supervisor or manager, you are the “coach” of a work team. How effectively you deal with problem conduct and performance will largely determine whether that team will celebrate victory or wallow in defeat.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management –> Management Essentials

Distracted Driving

En Español: Distracciones al conducir
ID del Curso: esh_sah_b55_sh_esdo

Each year, thousands of people are injured or killed in motor vehicle accidents involving distracted drivers. People driving while talking on their cell phones or eating put all road users at risk. With motor vehicle accidents (MVAs) now among the top causes of injury-related deaths and the number one cause of work-related deaths, all responsible drivers must be able to control distractions while at the wheel. In this course, you will learn why distractions cause accidents, and how to minimize your exposure to them. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b55_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Transportation
Cursos de español –> Distracciones al conducir

Distribution and Marketing Ethics in the Marketing Mix

Distribution is all about managing the journey a product takes from producer to consumer, and how value travels back from the consumer to the producer. In this course, you’ll learn about the importance of having an effective distribution model and the things you should consider when selecting a distribution channel. You’ll also learn about key distribution strategies and systems and how to select and manage distributors. Finally, you’ll learn about online distribution opportunities and the benefits and ethical concerns associated with e-marketing.

Course ID:
mkt_05_a04_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Business Communication Essentials

Do We Have a Failure to Communicate?

En Español: ¿Tenemos un fallo de comunicación?
ID del Curso: acm_07_a06_bs_esdo

Communicating effectively can be challenging when the message is difficult. Because these challenges typically involve emotions such as hurt, anger, or confusion, it’s not uncommon for people to avoid one another or shut down, preventing what could be a productive exchange at many levels. In this course, you’ll examine some common communication challenges and how you can successfully navigate them. By showing patience, perseverance, and accountability, you can get communication back on track and reach mutual understanding and agreement.

Course ID:
acm_07_a06_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Business Communication Essentials
Cursos de español –> ¿Tenemos un fallo de comunicación?

DOT: Reasonable Suspicion of Drug and Alcohol Abuse

FMCSA 49 CFR Part 382.603 of the FMCSA regulations states each employer shall ensure that all persons designated to supervise drivers receive at least 60 minutes of training on alcohol misuse and an additional 60 minutes of training on drug use. Our reasonable suspicion training programs are fully compliant with FMCSA 49 CFR Part 382.603 regulations. Whether your company needs Reasonable Suspicion training for your supervisor(s) or manager(s) to help with DOT regulations or to promote your drug free workplace, we have the solution. Our online “Reasonable Suspicion” training course was developed based on years of tested industry experience with a focus not only to educate on the issues related to drug and alcohol abuse, but to be an interactive and effective tool in applying these practices in the real world situations. During the course, we will discuss and review the parameters of the law; provide specific insight on how these rules apply in determining “reasonable suspicion”; provide an overview of the substances addressed by the law; and will, in general, provide the supervisor with a tool to guide them in determining if an individual should be approached for “reasonable suspicion.” For organizations not guided by the law, we will provide the basic underlying principles of understanding drug and alcohol abuse so that supervisors can better understand the dynamics of drug and alcohol abuse and begin implementing or expanding policies for providing a “drug-free workplace.”

Approx Time:
2 hrs 30 mins

Location:
Compliance –> New Compliance

DOT Drug and Alcohol Training, Part 1 – video OR non-video version

Pt. I: This is a training for administration, supervisors and safety-sensitive employees in any workplace that has DOT or FAA Compliance requirements. Recertification is required every two years. Certificates for the completion of this course will be issued. Re-certification is mandated for FAA safety-sensitive personnel every 18-months. This training meets D.O.T. and F.A.A. training certification requirements. (Pts. I, II together).

Course ID:
N/A

Approx Time:
1 hour

Location:
Compliance –> Compliance –> Video Trainings
Compliance –> Compliance –> Non Video Trainings

DOT Drug and Alcohol Training, Part 2 – video OR non-video version

Pt. II: This is a training for administration, supervisors and safety-sensitive employees in any workplace that has DOT or FAA Compliance requirements. This training meets DOT and FAA training certification requirements; Recertification is required every two years. Certificates for the completion of this course will be issued. Re-certification is mandated for FAA safety-sensitive personnel every 18-months. This training meets D.O.T. and F.A.A. training certification requirements. (Pts. I, II together).

Course ID:
N/A

Approx Time:
1 hour

Location:
Compliance –> Compliance – Video Trainings
Compliance –> Compliance – Non Video Trainings

DOT: CSA Fundamentals

En Español: DOT: principios básicos de CSA
ID del Curso: esh_sah_b60_sh_esdo

CSA, which stands for Compliance, Safety, Accountability, is a Federal Motor Carrier Safety Administration (FMCSA) initiative aimed at improving commercial motor vehicle (CMV) safety and ultimately reducing collisions, injuries, and fatalities related to CMVs. This course will teach you what CSA is and why it’s needed, how it works, and what a carrier can do to ensure it has an effective CSA program. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b60_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Transportation
Cursos de español –> DOT: principios básicos de CSA

DOT: Hours of Service

En Español: DOT: horas de servicio
ID del Curso: esh_sah_b57_sh_esdo

The US Department of Transportation’s Federal Motor Carrier Safety Administration (FMCSA) issued a revised Hours of Service order in 2012. The effective compliance date of selective provisions was July 1, 2013. Drivers are now limited to 70 hours of driving time per eight-day period. Commercial motor vehicle operators need to be aware of the new driving rules, documentation requirements, and penalties for noncompliance. Hours of Service was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b57_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Transportation
Cursos de español –> DOT: horas de servicio

Driving Change with Coaching

Coaching relationships are different from other working relationships. In this course, you’ll learn about the enrollment, discovery, and action plan stages of coaching and techniques like questioning, listening, observing, and challenging.

Course ID:
amg_07_a01_bs_enus

Approx Time:
45 mins

Location:
Management –> Mentoring and Coaching
Business Skills –> Mentoring and Coaching

Drug Free Workplace for Employees – video OR non-video version

This is a compliance training for employees in any Drug Free Workplace environment. Alcohol and illicit substances are examined for effects on emotions, language, the involuntary functions, and coordination. The proper procedure for removal of an employee from the workplace under Reasonable Suspicion is a major focus of the supervisory training.

Course ID:
N/A

Approx Time:
1 hour

Location:
Compliance –> Compliance – Video Trainings
Compliance –> Compliance – Non Video Trainings

Drug Free Workplace for Supervisors, Part 1 – video OR non-video version

Pt. I: This is a compliance training for supervisors in any Drug Free Workplace environment. Alcohol and illicit substances are examined for effects on emotions, language, the involuntary functions, and coordination. The proper procedure for removal of an employee from the workplace under Reasonable Suspicion is a major focus of the supervisory training. This training meets D.O.T. and F.A.A. training certification requirements. (Pts. I, II together).

Course ID:
N/A

Approx Time:
1 hour

Location:
Compliance –> Compliance – Video Trainings
Compliance –> Compliance – Non Video Trainings

Drug Free Workplace for Supervisors, Part 2 – video OR non-video version

Pt. II: This is a compliance training for supervisors in any Drug Free Workplace environment. Alcohol and illicit substances are examined for effects on emotions, language, the involuntary functions, and coordination. The proper procedure for removal of an employee from the workplace under Reasonable Suspicion is a major focus of the supervisory training. This training meets D.O.T. and F.A.A. training certification requirements.(Pts. I, II together).

Course ID:
N/A

Approx Time:
1 hour

Location:
Compliance –> Compliance – Video Trainings
Compliance –> Compliance – Non Video Trainings

Courses – E

Effective Team Communication

En Español: Comunicación efectiva en el equipo
ID del Curso: atm_02_a03_bs_esdo

It’s vital to maintain open, effective communication on a team. However, it’s all too easy to adopt bad habits. Without realizing how badly it affects your team, you or another team member may communicate in ways that lead to misunderstandings, cause unnecessary conflict, keep others from having their say, and prevent the team from performing as well as it could. In this course, you’ll learn about different verbal barriers to effective team communication and strategies for overcoming them. But speaking is only one part of communication; effective listening is vital too. So you’ll also learn about specific active listening techniques that can help you be a better listener.

Course ID:
atm_02_a03_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Optimizing Performance Group

Location:
Human Resources –> HRCI –> Optimizing Performance Group
Business Skills –> Optimizing Your Performance on a Team
Cursos de español –> Comunicación efectiva en el equipo

Effectively Directing and Delegating as a Manager

Understanding the essential responsibilities you have when directing and delegating to others, and the practices you should employ in order to meet those responsibilities, will lead to you fulfilling your duties and realizing the potential of your entire team. This course provides information on the key proficiencies of setting direction and establishing clear objectives and goals for your direct reports are explored. The importance of organizing, as well as communicating for clarity and direction, are discussed. This course also covers the best practices for planning delegation and the techniques you need to carry through with delegation. Finally, the course details the importance of monitoring delegated tasks to ensure employees are on the right track.

Course ID:
amg_02_a01_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Leveraging Key Management Techniques Group

Location:
Management –> Management Essentials
Human Resources –> HRCI –> Leveraging Key Management Techniques Group

Eight Keys to a More Respectful Workplace

What makes certain organizations outstanding places to work? And why are other organizations awful places to work? Chances are it boils down to how respectful the environment is. Respect must be standard operating procedure if we expect our team to perform at its best. The eight fundamental concepts illustrated in this series are at the core of building an enlightened organization, and may be covered in your organizations employment manual. Raising awareness to these eight keys is a critical step in building a more respectful workplace. Each module should take between eight to twelve minutes to complete.

Approx Time:
1 hour

Location:
Compliance –> New Compliance

Electrical Safety

En Español: Seguridad eléctrica
ID del Curso: esh_sah_b15_sh_esdo

An awareness level course that discusses how to work safely with electricity. It focuses on specific electrical hazards found in the workplace and methods to minimize or eliminate those hazards. The content in this course is designed to comply with the intent of the applicable regulatory requirements. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b15_sh_enus

Approx Time:
45 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Seguridad eléctrica

Electrostatic Discharge Safety

This course will provide a basic understanding of static electricity, and how to provide protection from static electricity. The information in this course will focus on the identification, assessment, and control of static electricity for purposes of preventing fires and explosions.

Course ID:
esh_sah_a07_sh_enus

Approx Time:
1 hour 30 mins

Location:
Compliance –> Workplace Safety

Emergency and Disaster Preparedness

En Español: Preparación para emergencias y desastres
ID del Curso: esh_sah_b18_sh_esdo

This course was designed and developed to provide instruction on emergency response, safety, reporting, and evacuation of company facilities and work areas in the event of a natural disaster, fire, bomb threat, or other emergency. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to discuss the purpose and scope of an emergency response plan, describe the purpose and scope of an emergency evacuation plan, recall the actions to take in specific emergency situations, describe the purpose and scope of a workplace violence prevention plan, and identify specific actions to take in the event of a bomb threat. The course was developed and reviewed with subject matter support provided by certified subject matter experts and industry professionals.

Please note, the course materials and content were current with the laws and regulations at the time of the last expert review, however, they may not reflect the most current legal developments. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation with respect to compliance with legal statutes or requirements.

Course ID:
esh_sah_b18_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Preparación para emergencias y desastres

Emergency Situations while Driving

En Español: Situaciones de emergencia al conducir
ID del Curso: esh_sah_b56_sh_esdo

Do you sometimes worry that you won’t be able to handle emergencies while you’re driving? Worrying isn’t helpful; instead prepare for potential driving emergencies by learning how to respond appropriately and safely to them. Successfully handling emergencies requires knowledge of how preventing them when possible and how to handle them when they do happen. Understanding the types of collisions can help you avoid them, knowing how to handle a skid can help you successfully steer out of one, and knowing how to adjust your driving to hazardous weather conditions can help you prevent or avoid weather-related emergencies. It is also important that you know how to safely handle a breakdown. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b56_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Transportation
Cursos de español –> Situaciones de emergencia al conducir

Emotional Intelligence

This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

Course ID:
N/A

Approx Time:
1 hour

Location:
Personal Growth –> Emotional Intelligence at Work

** Emotional Intelligence at Work

Challenge Series

When the unexpected happens, how you respond to a frustrating situation can make a big difference in its outcome. This Challenge Series exercise explores how emotional intelligence competencies can help individuals deal with complicated situations at work. The learner plays the role of a product manager at an electronics manufacturing company.

Course ID:
_pc_ch_pach014

Approx Time:
15 mins

Location:
Personal Growth –> Emotional Intelligence at Work
Business Impact and Challenge Series –> Challenge Series

** Employee Engagement

Challenge Series

It isn’t enough to simply offer competitive salaries and benefits. Employees must be made to feel valued. This challenge focuses on methods for keeping employees engaged in their jobs.

Course ID:
_pc_ch_mgch006

Approx Time:
30 mins

Location:
Management –> Management Essentials
Business Impact and Challenge Series –> Challenge Series

Encouraging Team Communication and Collaboration

En Español: Favorecer la comunicación y colaboración del equipo
ID del Curso: atm_01_a03_bs_esdo

Establishing a successful team involves ensuring that team members can communicate with you and with one another and that they will work as a team rather than as individuals. Clear channels of communication are required for both on-site and virtual teams. In this course, you’ll learn techniques for encouraging effective communication and overcoming communication problems. You’ll also learn strategies for encouraging team collaboration. Finally, you’ll learn about tools and technologies that are commonly used for virtual team communication and key considerations for establishing virtual communication guidelines.

Course ID:
atm_01_a03_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Leveraging Team Leadership Group

Location:
Advanced Management –> Effective Teams
Human Resources –> HRCI –> Leveraging Team Leadership Group
Cursos de español –> Favorecer la comunicación y colaboración del equipo

Ensuring Onboarding Success

En Español: Asegurar el éxito de la incorporación
ID del Curso: ahr_01_a03_bs_esdo

Managers are key to ensuring the success of employee onboarding programs. This course provides managers with an insight into their unique role and outlines the benefits they reap from properly onboarding new hires. It also covers the key elements of an effective onboarding program and explains how onboarding is different from traditional orientation. A successful onboarding program can increase employee acclimation and productivity as well as greatly decrease employee turnover, as new employees feel engaged and motivated in their new roles.

Course ID:
ahr_01_a03_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Recruiting Group

Location:
Management –> Essentials of Interviewing and Hiring
Human Resources –> Essentials of Interviewing and Hiring
Human Resources –> HRCI –> Recruiting Group
Cursos de español –> Asegurar el éxito de la incorporación

Ensuring Successful Presentation Delivery

En Español: Asegurar una presentación satisfactoria
ID del Curso: acm_05_a03_bs_esdo

Presentation excellence can be achieved when the standard of your delivery matches the quality of your content. Having diligently prepared for your presentation, you need to make sure that your delivery is engaging, enthusiastic, composed, and confident. In this course, you’ll learn how to set up the right environment for your presentation. You’ll also learn techniques for managing stage fright and using your voice and body language to deliver your message clearly and effectively. Finally, you’ll learn about how to deal with audience questions in a Q&A session and the impact this has on your credibility.

Course ID:
acm_05_a03_bs_enus

Approx Time:
30 mins

Location:
Management –> Presentation & Public Speaking
Customer Service & Sales –> Presentation & Public Speaking
Cursos de español –> Asegurar una presentación satisfactoria

Ergonomics and Injury Prevention for Commercial Vehicle Operators

En Español: Prevención de lesiones y ergonomía para operadores de vehículos comerciales
ID del Curso: esh_sah_b70_sh_esdo

This course is designed to prevent drivers from risks of injury they face when operating commercial vehicles, and when manually handling the loads they may be transporting. The course discusses types of injuries associated with operating commercial motor vehicle. It also addresses the ergonomics practices, safety controls, and personal protective equipment (PPE) that commercial vehicle operators should use to minimize or prevent chances of getting injured. This course was developed with support provided by EnSafe Inc.

Course ID:
esh_sah_b70_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Transportation
Cursos de español –> Prevención de lesiones y ergonomía para operadores de vehículos comerciales

Establishing Self-Confidence for Life

Healthy self-confidence is critical for success in your life, and not just your personal life, but professional as well. When the people you interact with in daily life sense that you don’t feel confident in yourself, they may not feel confident in you either. In this course, you’ll learn what’s meant by ‘self-confidence,’ and the behavioral indicators of low and healthy self-confidence levels. You’ll also learn how to perform a personal analysis of your current self-confidence levels, so you know which areas to work on. Finally, you’ll discover real-world techniques you can use for building and maintaining healthy self-confidence levels.

Course ID:
apd_10_a03_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Personal Growth

Establishing Team Goals & Responsibilities and Using Feedback Effectively

En Español: Establecer metas de equipo y responsabilidades y utilizar la retroalimentación eficazmente
ID del Curso: atm_02_a04_bs_esdo

Everyone on a team has particular strengths. To get a team to perform at its best, these strengths have to be recognized, reflected in the roles and responsibilities assigned to team members, and directed toward achieving suitable goals. In this course, you’ll learn how to build a team, including how to set effective team goals, identify roles and assess team members’ competencies, and assign roles based on these competencies. You’ll also learn how to give and receive feedback effectively, so that it strengthens your role and the performance of your team.

Course ID:
atm_02_a04_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Optimizing Performance Group

Location:
Advanced Management –> Effective Teams
Human Resources –> HRCI –> Optimizing Performance Group
Cursos de español –> Establecer metas de equipo y responsabilidades y utilizar la retroalimentación eficazmente

Excel 2013: Creating Workbooks, Worksheets, and Data

Excel 2013 allows you to create worksheets and workbooks to manage and manipulate data easily. You can cut, copy, and paste data. You can also navigate within data cells, and worksheets. Not only can you manage the data at this level, you can group, color-code, and organize the worksheets within the workbook. This course will cover creating and opening workbooks, moving around in Excel 2013, moving data, and organizing worksheets.

Course ID:
mo_bgel_b01_dt_enus

Approx Time:
45 mins

Location:
Business Skills –> Computer Skills –> Excel 2013

Excel 2013: Formatting Cells and Worksheets

Excel 2013 provides a number of tools and features that allow you to visually enhance the appearance of worksheets and workbooks. Data and cells can be manipulated and customized using various positioning and formatting features. This course explores formatting cells and text, using tools such as the Format Painter. It shows how to change the way text is presented to make it more visually appealing, including formatting fonts, and applying borders and fills. This course also covers aligning and orienting data, and merging and splitting cells.

Course ID:
mo_bgel_b03_dt_enus

Approx Time:
30 mins

Location:
Business Skills –> Computer Skills –> Excel 2013

Excel 2013: Performing Calculations Using Functions

Excel 2013 provides you with the tools that allow you to perform calculations on your workbook data. Being able to use formulas to do complicated calculations not only simplifies your work but also helps to reduce the number of errors that can arise in such complex tasks. This course introduces the basic concepts and terminology associated with formulas and functions. It also covers various ways of referring to cells and cell ranges and demonstrates how to use basic functions including logical and IF-type functions.

Course ID:
mo_bgel_b06_dt_enus

Approx Time:
1 hour

Location:
Business Skills –> Computer Skills –> Excel 2013

Executive-to-employee Communication Strategies

As you enter the work area your employees scatter, trying to look preoccupied so they won’t have to…ugh…talk to you! As an executive in your organization, you may feel detached from your lower-level employees. How can you convince them not to be intimidated by you and your position? What are their concerns about the organization? This course takes you through ways you can show your employees just how committed you are to their opinions and concerns. As you create this direct link with your employees they will begin to see you as a great resource in their work, not a hindrance.

Course ID:
N/A

Approx Time:
1 hour

Location:
Customer Service & Sales –> Communications

Courses – F

Facing and Resolving Conflict in the Workplace

Workplace conflict won’t go away on its own; you need a plan to address it. In this course, you’ll learn about sources and signs of conflict, a process for resolving it, and ways to get the process back on track if difficulties arise.

Course ID:
acm_11_a02_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Conflict and Anger Management

Facing Challenges as a First-time Manager

En Español: Enfrentar desafíos como nuevo gerente
ID del Curso: amg_01_a02_bs_esdo

High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This course describes ways to establish credibility and manage former colleagues effectively. You’ll also learn how to balance conflicting expectations as a manager.

Course ID:
amg_01_a02_bs_enus

Approx Time:
15 mins

Location:
Management –> Management Essentials
Cursos de español –> Enfrentar desafíos como nuevo gerente

Facing Confrontation in Customer Service

En Español: Abordar la confrontación en el servicio de atención al cliente
ID del Curso: acs_03_a05_bs_esdo

One of the most challenging and potentially uncomfortable responsibilities of a customer service person is dealing with angry customers. By following a few simple techniques, you can usually defuse tense situations without incident. In this course, you’ll learn about typical trouble spots in dealing with angry customers and guidelines for avoiding or overcoming them. You’ll also learn how to handle a customer complaint by defusing the tension, investigating the problem, and coming to an agreement on a solution.

Course ID:
acs_03_a05_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Customer Focus
Cursos de español –> Abordar la confrontación en el servicio de atención al cliente

Facing the Management Challenges of Difficult Behavior and Diverse Teams

As a manager, you will inevitably encounter difficulties when dealing with your employees. Two areas you may experience this in is dealing with difficult behavior and managing diverse teams. Whether they are blatant or less obvious, behavioral problems need to be addressed before they affect morale and productivity. Likewise, it’s important to consider the needs of all employees, no matter their backgrounds. This course covers best practices for confronting your employees about their difficult behavior and well as the key aspects of managing a diverse workforce effectively.

Course ID:
amg_02_a03_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Leveraging Key Management Techniques Group

Location:
Management –> Management Essentials
Human Resources –> HRCI –> Leveraging Key Management Techniques Group

Fall Protection

En Español: Protección contra caídas
ID del Curso: esh_sah_b22_sh_esdo

This course is intended to provide employees who might be exposed to fall hazards with the ability to recognize hazards and the ability to minimize them. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recognize common workplace fall hazards, describe fall protection techniques used in general industry, identify fall protection equipment and limitations, and describe the primary components of an OSHA-compliant fall protection program. This course was developed with subject matter support provided by EnSafe Inc. It was reviewed and updated for the November 2016 OSHA final rule updating walking-working surfaces standards and personal fall protection systems requirements.

Course ID:
esh_sah_b22_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Protección contra caídas

Financial Basics for Non-financial Managers

Income statements, balance sheets, and cash flow-you’ve heard these terms and know that they are somehow essential to business operations. You don’t need to be an accountant, but you do need to be able to understand financial issues in order to make sound business decisions. Learn the essential basics of accounting and fiscal reporting so that you can use this valuable information to help you fulfill your responsibilities.

Course ID:
N/A

Approx Time:
30 mins

Location:
Personal Growth –> Personal Growth

First Aid: Automated External Defibrillator

En Español: Primeros auxilios: desfibrilador externo automático
ID del Curso: esh_sah_a72_sh_esdo

The primary focus of this course is the proper use of the Automated External Defibrillator (AED). Use of the AED also includes the correct application of the ABC’s of basic life support and basic CPR techniques, which will also be reviewed in this training. It is intended to provide the learner with knowledge based training only and should be accompanied with a performance-based component provided by a qualified instructor. The content in this course is designed to comply with the intent of the applicable regulatory requirements. This course was developed with support provided by EnSafe Inc.

Note: This training should not be used as the primary basis for any AED or CPR certification.

Course ID:
esh_sah_a72_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Primeros auxilios: desfibrilador externo automático

First Aid: CPR

En Español: Primeros auxilios: RCP
ID del Curso: esh_sah_a73_sh_esdo

Emergencies requiring CPR can and do occur without warning. It is important that you know the basic emergency techniques for recognizing and treating failures of the respiratory system and heart. This course will focus on the three procedures of basic life support: restoring circulation, maintaining an open airway, and restoring breathing. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recall basic life support techniques used to restore and maintain a victim’s circulation and breathing. This course was developed with subject matter support provided by EnSafe Inc.

Note: this training should not be used as the primary basis for any CPR certification. This course is intended to provide knowledge-based training only and should be accompanied by a performance-based component provided by a certified CPR instructor.

Course ID:
esh_sah_a73_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Primeros auxilios: RCP

Forklift Safety Awareness

En Español: Concientización sobre seguridad de las elevadoras
ID del Curso: esh_sah_b28_sh_esdo

The purpose of this training is to help you become a qualified forklift operator; one who has the skills and knowledge to operate a lift truck in a safe and proper manner. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to recognize general engineering and capacity principles associated with forklift safety; identify factors that lead to accidents; distinguish between safe and unsafe forklift operations; identify general loading and unloading principles associated with forklift safety; specify safe refueling and recharging procedures; and list the steps to perform in walk-around and sit-down inspections. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b28_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Concientización sobre seguridad de las elevadoras

Fostering Mentoring Relationships

Mentor relationships are key to enabling success in both your personal and professional lives. This course covers the benefits of mentoring programs for employees, mentors, and the organization as a whole and explores the differences between mentoring and coaching relationships. It also details what makes a mentoring program successful, considering the various mentoring models and approaches and how each contributes to making a mentoring program a good experience for all involved.

Course ID:
amg_04_a05_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Advanced Management Techniques Group

Location:
Management –> Mentoring and Coaching
Human Resources –> HRCI –> Advanced Management Techniques Group
Business Skills –> Mentoring and Coaching

Courses – G

Gauging Your Organization's High-performing Potential

En Español: Evaluar el potencial de alto rendimiento de su organización
ID del Curso: amg_04_a01_bs_esdo

High-performance organizations are those with a competitive edge but facilitating such an environment requires the right skillset. This course helps you assess your organization’s potential for high performance in terms of its mission statement, strategy, performance measurement strategies, customer orientation, leadership, and culture.

Course ID:
amg_04_a01_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Advanced Management Techniques Group

Location:
Human Resources –> HRCI –> Advanced Management Techniques Group
Human Resources –> Talent Management
Cursos de español –> Evaluar el potencial de alto rendimiento de su organización

Gender and Leadership

En Español: Género y liderazgo
ID del Curso: ald_05_a01_bs_esdo

While women are a very much a minority at the highest levels of leadership, more women hold leadership positions now than ever before in our history. The traits that are typically associated with leadership – assertiveness, trustworthiness, intelligence – are just as common in women as they are in men. What are the obstacles that women face on their path to leadership? This course will examine the issues facing women leaders and you’ll learn about how to change your personal views to help overcome these issues, including why gender still matters. You’ll also learn how to develop competence, confidence, and a personal brand.

Course ID:
ald_05_a01_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Women in Leadership Group

Location:
Advanced Management –> Leadership Essentials
Human Resources –> HRCI –> Women in Leadership Group
Cursos de español –> Género y liderazgo

Getting Real About Workplace Violence: Awareness and Prevention (Part 1 of 2)

“Getting Real About Workplace Violence” is for front-line employees and staff. Thoughtfully designed and produced to increase awareness and empower viewers, it informs but doesn’t overwhelm. Part 1 discusses awareness and prevention. This is part 1 of 2 for this course. In order to receive a certificate, you must watch both parts and complete the quiz at the end of part 2.

Approx Time:
15 mins

Location:
Compliance –> New Compliance

Getting Real About Workplace Violence: Extreme Violence Response (Part 2 of 2)

“Getting Real About Workplace Violence” is for frontline employees and staff. Thoughtfully designed and produced to increase awareness and empower viewers, it informs but doesn’t overwhelm. Part 2 discusses response to extreme violence. This guidance is open-ended and easy to remember, enabling quick and decisive action when every second counts!

Approx Time:
15 mins

Location:
Compliance –> New Compliance

Getting the Details Right: Spelling Basics

Spelling errors are all too common. A wrong letter here, an extra letter there, and your reader loses faith. Knowing the rules, as well as the exceptions, when it comes to details like spelling can help you write clearly without errors. This course explains how to spell words with prefixes and suffixes, and how to form the plural and possessive forms of words. It also covers general rules on how to spell correctly and presents tips to help you become a better speller.

Course ID:
acm_04_a02_bs_enus

Approx Time:
30 mins

Location:
Business Skills –> Business Grammar Basics

** Getting Time under Control

Challenge Series

You have a limited number of hours in your working day, so how can you manage your time effectively? This Challenge Series exercise explores the symptoms of poor time management and looks at the techniques and tools that can be used to handle the problem. The learner plays the role of senior support engineer at a networking product company who needs to address some serious time-management issues.

Course ID:
_pc_ch_pach021

Approx Time:
15 mins

Location:
Personal Growth –> Time Management & Productivity
Business Impact and Challenge Series –> Challenge Series

Getting to the Root of a Problem

Articulating a problem requires asking the right people the right questions. In this course, you’ll learn about identifying stakeholders, gaining their input and trust, and using analysis techniques to get to the root cause of a problem.

Course ID:
apd_15_a01_bs_enus

Approx Time:
30 mins

Location:
Business Skills –> Problem Solving & Decision Making
Personal Growth –> Problem Solving & Decision Making

Getting What You Expect from Your Delegate

Good delegation results depend on the right level of supervision. In this course, you’ll learn how to supervise and motivate your delegates. You’ll also learn how to respond when things go wrong and provide constructive criticism.

Course ID:
amg_08_a02_bs_enus

Approx Time:
30 mins

Location:
Management –> Management Essentials

Goal Setting

Everyone has dreams and goals. Achieving personal and professional goals, however, requires planning and action. Learning how to manage time and set realistic goals will increase your chance of success in every area of your life. Following the advice in this course will help increase your productivity and help you achieve your dreams.

Course ID:
N/A

Approx Time:
1 hour

Location:
Personal Growth –> Goal Setting & Accountability

Guardianship Decisions for Elderly Loved Ones

As our population ages and lives longer, difficult guardianship decisions will be made more often. Families and individuals need to develop a comfort level in dealing with and caring for the elderly. They need a working knowledge of available resources that can help them make the best decisions for their loved one.

Course ID:
N/A

Approx Time:
30 mins

Location:
Personal Growth –> Personal Growth

Courses – H

* Handling Difficult Questions as a Presenter

Business Impact Series

Presentations are an open dialogue between the presenter and the audience. So what can you do when you’re faced with a difficult question? This Impact series product examines strategies for dealing with challenging questions.

Course ID:
_pc_bi_pabi007

Approx Time:
15 mins

Location:
Management –> Presentation & Public Speaking
Customer Service & Sales –> Presentation & Public Speaking
Business Impact and Challenge Series –> Business Impact Series

Handling Team Conflict

En Español: Gestionar los conflictos de equipo
ID del Curso: atm_01_a04_bs_esdo

Successful teams are characterized by having a clear direction, trust among team members, effective communication, and the ability to quickly resolve conflict. The survival of a team depends on a team leader who can quickly recognize conflict, diagnose its cause, and use strategies to resolve the issue. In this course, you’ll learn about what causes conflict on a team and the important role of healthy communication in handling conflict. You’ll also learn about best practice approaches to resolving conflict and the tenets of principled negotiation. Finally, you’ll learn guidelines for addressing one type of team conflict, lack of trust.

Course ID:
atm_01_a04_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Leveraging Team Leadership Group

Location:
Advanced Management –> Effective Teams
Human Resources –> HRCI –> Leveraging Team Leadership Group
Cursos de español –> Gestionar los conflictos de equipo

Harassment and Discrimination for Employees – video OR non-video version

Participants will review a series of critical concepts regarding sexual harassment. All major areas of harassment in the workplace will be addressed.

Course ID:
N/A

Approx Time:
1 hour

Location:
Compliance –> Compliance – Video Trainings
Compliance –> Compliance – Non Video Trainings

Harassment and Discrimination for Supervisors – video OR non-video version

Participants will review a series of critical concepts regarding sexual harassment. All major areas of harassment in the workplace are addressed. Supervisory responsibilities in cases of harassment or discrimination are detailed.

Course ID:
N/A

Approx Time:
1 hour

Location:
Compliance –> Compliance – Video Trainings
Compliance –> Compliance – Non Video Trainings

Hazard Communication - An Employee's Right to Know

En Español: Comunicación de peligros: el derecho a saber del empleado
ID del Curso: esh_sah_b23_sh_esdo

This course will acquaint you with the precautions that both you and your employer must take in order to safely use, handle, and dispose of hazardous chemicals in the workplace. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify the routes of chemical entry into the body, define various categories of chemical hazards, interpret warning labels, interpret information commonly found in a Safety Data Sheet (SDS), and identify types of controls commonly used to reduce or eliminate contact with hazardous materials in the workplace. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b23_sh_enus

Approx Time:
45 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Comunicación de peligros: el derecho a saber del empleado

Hazardous Weather Driving for Commercial Vehicle Operators

En Español: Cómo conducir en clima peligroso para operadores de vehículos comerciales
ID del Curso: esh_sah_b72_sh_esdo

This course is designed to help commercial vehicle operators deal with hazards they may encounter when driving in bad weather conditions and how they can address a road emergency situation. Precautions for driving in rain, snow, fog, and windy conditions are covered, as are hydroplaning and skids and how you should react to them if you find yourself in such a situation. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b72_sh_enus

Approx Time:
1 hour

Location:
Compliance –> Transportation
Cursos de español –> Cómo conducir en clima peligroso para operadores de vehículos comerciales

Health and Wellness at Work

Health and wellness are important aspects in anyone’s life. Having employees who are happy and healthy is important in a company. Employees who are happy are more productive, and stay employed longer, with the company. Having a health and wellness program to help those employees stay healthy helps you as an employer, and the employee.

Course ID:
N/A

Approx Time:
1 hour

Location:
Personal Growth –> Work-Life Balance

Hearing Conservation

En Español: Conservación auditiva
ID del Curso: esh_sah_b24_sh_esdo

This training course will provide information to help you prevent noise-induced hearing loss. It will also explain the purpose and components of a hearing conservation program including the proper fitting, use, and care of hearing protectors. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to describe the effects of noise on hearing; discuss the components of OSHA’s Hearing Conservation Program – noise monitoring, hearing tests, training, and hearing protection; and specify the proper selection, fitting, use, and care of hearing protectors. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b24_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Conservación auditiva

HIPAA Privacy Essentials

This course presents an overview of HIPAA (the Health Insurance Portability and Accountability Act), outlining the main components and identifying who is covered by the Act. It examines the privacy provisions under HIPAA as they relate to protected health information (PHI). This course helps employees and business associates of covered entities recognize the key provisions of HIPAA, how their organizations are affected by HIPAA, and how the privacy rules impact them. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC.

Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Readers should not act upon this information without seeking professional counsel.

Course ID:
lchp_01_a01_lc_enus

Approx Time:
1 hour

Location:
Compliance –> Featured Compliance

Hitting the Recruitment Bull's-eye

En Español: Dar en la diana de la selección
ID del Curso: ahr_01_a01_bs_esdo

One of the most significant challenges facing organizations is finding qualified employees. This course covers how to attract the talent needed to meet your organization’s needs, and the recruiting techniques to use to make this happen. You will learn how to consider the needs of the organization as well as the needs of the potential employees. You’ll also learn how to appeal to recruits by tapping into what is important to them in a job. The course also prepares you to establish and implement a recruitment strategy.

Course ID:
ahr_01_a01_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Recruiting Group

Location:
Management –> Essentials of Interviewing and Hiring
Human Resources –> Essentials of Interviewing and Hiring
Human Resources –> HRCI –> Recruiting Group
Cursos de español –> Dar en la diana de la selección

How Culture Impacts Communication

With so much business happening on a global scale, cross-cultural communication is more important than ever before. Communication is always a challenge, and when diverse cultures interact, good communication can be even more challenging. In this course, you’ll learn about the importance of achieving a proper mindset for cross-cultural communication. You’ll explore aspects of cultures that affect how people communicate across cultural boundaries. You’ll learn also considerations for speaking and writing in cross-cultural environments.

Course ID:
comm_48_a01_bs_enus

Approx Time:
30 mins

Location:
Management –> Management Essentials
Customer Service & Sales –> Business Communication Essentials

How to Manage Difficult Conversations

En Español: Cómo gestionar conversaciones difíciles
ID del Curso: amg_06_a03_bs_esdo

For managers, approaching a difficult conversation – whether it’s with a direct report, colleague, or manager – can be immensely stressful. Handled the wrong way, this kind of conversation can also damage your work relationships and leave you feeling unsure of your abilities. With the right preparation and mindset, you can make sure this doesn’t happen. In this course, you’ll learn some basic guidelines about when and where to initiate a difficult conversation, and useful steps for managing the associated stress. You’ll learn how to prepare for a difficult conversation using a four-step process, so that you’re confident and able to manage the conversation constructively. Finally, you’ll learn how to demonstrate that you have the right mindset during the conversation so that it has the best possible outcome.

Course ID:
amg_06_a03_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Managing in Difficult Times Group

Location:
Advanced Management –> Managing During Difficult Times
Human Resources –> HRCI –> Managing in Difficult Times Group
Human Resources –> Managing During Difficult Times
Cursos de español –> Cómo gestionar conversaciones difíciles/p>

HR Competencies: Business Acumen and Relationship Management

Knowledge of HR systems, practices, and regulations is essential, but not sufficient, for the success of HR professionals. They must also have business acumen and a sound knowledge of their business and its environment. In addition, HR professionals need the ability to build strong and effective relationships with their business partners and other stakeholders within and outside the organization. Relationship management competency helps HR professionals create a positive work environment, ensuring more support. The content in this course is based on the Body of Competency and Knowledge (BoCK) 2015 of Society for Human Resource Management (SHRM). While the course helps prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their career.

Course ID:
hr_17_a02_bs_enus

Approx Time:
1 hour

Location:
Human Resources –> HR Competencies

HR Competencies: Consultation and Critical Evaluation

Consultation and critical evaluation are two essential competencies for HR professionals. As internal consultants, HR professionals provide advice, counsel, and guidance to their business partners and all stakeholders. As trusted advisors, they help address challenges in areas such as staffing, employee engagement, CSR, business and HR strategy development, global workforce, and employee relations. HR practitioners are also involved in the problem-solving and decision-making processes. In this course, you’ll explore each of these and learn about business situations that highlight application of these competencies. The content in this course is based on the Body of Competency and Knowledge (BoCK), 2015 of Society for Human Resource Management (SHRM). While the course helps prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their career.

Course ID:
hr_17_a03_bs_enus

Approx Time:
1 hour

Location:
Human Resources –> HR Competencies

HR Competencies: Global and Cultural Effectiveness and Communication

In a world where organizations operate with fewer national boundaries, HR professionals must have a global mindset and an appreciation of diversity. Having proficiency in global and cultural effectiveness means HR professionals value the perspectives and backgrounds of all parties they interact with. Effective and timely communications with employees is needed to sustain their satisfaction and to address resistance to change. This course discusses these competencies and key behaviors that indicate proficiency in them. The content is based on the Body of Competency and Knowledge (BoCK), 2015 of Society for Human Resource Management (SHRM). While the course helps prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their career.

Course ID:
hr_17_a04_bs_enus

Approx Time:
1 hour

Location:
Human Resources –> HR Competencies

HR Competencies: Leadership and Ethical Practice

Behavioral competencies, such as providing leadership and behaving ethically at all times, help people – specifically HR professionals – in performing their jobs effectively and applying HR principles and practices to the success of the organization. This course introduces and discusses the first two of the eight behavioral competencies critical for HR professionals. You will explore some situational judgment examples to highlight the way HR professionals apply these competencies in their workplace. The content in this course is based on the Body of Competency and Knowledge (BoCK) 2015 of Society for Human Resource Management (SHRM). While the course helps prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their career.

Course ID:
hr_17_a01_bs_enus

Approx Time:
1 hour

Location:
Human Resources –> HR Competencies

Courses – I

Identifying Risks in Your Organization

En Español: Identificar riesgos dentro de su organización
ID del Curso: ast_01_a03_bs_esdo

As a manager, it’s important that you understand and prepare for risk. This course focuses on identifying risk factors, which is the first stage of risk management. It outlines key techniques you can use to identify risk including how to use root cause identification, the Delphi technique, and brainstorming sessions.

Course ID:
ast_01_a03_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Thinking Strategically Group

Location:
Advanced Management –> Risk Management
Human Resources –> HRCI –> Thinking Strategically Group
Cursos de español –> Identificar riesgos dentro de su organización

Implementing and Sustaining Change

Change is hard. As a change leader, you’ll bump up against resistance, doubt, discouragement, and apathy that can quickly erode any initial success. Understanding why change is so difficult for people gives you an edge for answering resistance, overcoming skills and information gaps, and moving the organization into a new way of thinking and behaving. In this course, you will learn how to tie the three keys to sustainable change – discomfort, vision, and skill – to the deployment of change in a manner that succeeds and lasts indefinitely in the future. Discover how to communicate, motivate, and monitor change in order to weave it permanently into the fabric of the organization.

Course ID:
pe_02_a03_bs_enus

Approx Time:
30 mins

Location:
Advanced Management –> Managing Organizational Change

Implementing Transformational HR

In an ideal world, your HR department’s tasks are defined and aligned with the goals of the organization. HR has a seat at the executive table, helping to set and implement strategy throughout the organization, and all the day-to-day administrative HR activities efficiently support the organizational strategy. This is transformational HR.In this course, you’ll learn about the difference between traditional transactional HR and transformational HR and the importance of involving HR in organizational strategy. The course also describes how to make your HR function more transformational and how to educate management on the importance of a strategic partnership with HR.

Course ID:
ahr_02_a03_bs_enus

Approx Time:
15 mins

Part of HRCI Compliant Group:
Transformational HR & Talent Management Group

Location:
Human Resources –> HRCI –> Transformational HR & Talent Management Group
Human Resources –> Transformational HR

Improving Mindfulness

Life constantly demands our attention, but when we become fixated on the past or worried about the future, we often miss vital information in our present situations. Cultivating a state where you are consistently aware of your present moment is not impossible, but it takes practice. Nevertheless, by learning to abide in the present, you acquire a sense of perspective that can allow you to learn from the past without it overwhelming you with resentment and regret, and plan for the future without it overwhelming you with anxiety or dejection. Implementing the guidelines in this module is the first step to changing your mental and emotional outlook to one that operates in the present moment.

Course ID:
N/A

Approx Time:
1 hour

Location:
Personal Growth –> Personal Growth

Improving Your Memory Skills

Believe it or not, most people have an incredible memory, they just don’t know how to use it. Other than rote memorization, most people were never taught memory techniques that really tap into the power of the human brain. In this course, you’ll learn about basic memory principles and learn how to use them to memorize and recall almost anything, including speeches, passwords, faces, and lists.

Course ID:
apd_12_a01_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Personal Growth

Improving Your Reading Speed and Comprehension

Most people have been taught to read the same way – letter by letter, word by word, and line by line. But that’s an inefficient way of reading, especially for those who have a lot to read and very little time to accomplish it. In this course, you’ll learn the bad reading habits that keep you from reading more efficiently, and simple tips you can use and practice to increase your reading speed and comprehension.

Course ID:
apd_13_a01_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Personal Growth

Increasing Self-Awareness

A vital way of becoming more effective in both business and life is by becoming more self-aware. If you can become aware of your self – your strengths and your weaknesses – then, you can become aware of the effects you create. Only once you know your effects can you know how to change them, or even whether you should. Implementing the guidelines in this module is the first step in a continual process of deepening your awareness of yourself and the effects you create. Becoming more effective can only deepen your rewards in both your professional and personal life.

Course ID:
N/A

Approx Time:
1 hour

Location:
Personal Growth –> Personal Growth

Individual Behavior in Organizations

To improve the organizational dynamics in your workplace, you need to start with the individual, which means you need to be able to recognize and work with different individual behaviors, attitudes, and perceptions. In this course, you will learn about variables and characteristics that influence an individual’s behavior, attitudes, and perceptions in the workplace, and how these can affect performance. The course also demonstrates how you can improve the attitudes, perceptions, and behaviors of employees at an individual level within your organization.

Course ID:
ahr_02_a04_bs_enus

Approx Time:
15 mins

Part of HRCI Compliant Group:
Transformational HR & Talent Management Group

Location:
Human Resources –> HRCI –> Transformational HR & Talent Management Group
Human Resources –> Transformational HR

Influence Others with Political Savvy

En Español: Inteligencia política para influir en los demás
ID del Curso: comm_42_a03_bs_esdo

When dealing with power and influence you will inevitably have to navigate political waters. Most everyone knows that ‘politics’ are a reality in organizations and even if you dislike them, you cannot eliminate them. Just think about those who have position power – chances are they got there not just through their individual know-how, but because they know who’s who, how to appeal to them, and how to build coalitions of power and influence. This course addresses what it takes to use political savvy as an aid to influencing without direct authority.

Course ID:
comm_42_a03_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Getting Results through Personal Power Group

Location:
Human Resources –> HRCI –> Getting Results through Personal Power Group
Business Skills –> Getting Results without Authority
Cursos de español –> Inteligencia política para influir en los demás

Intercultural Business Etiquette

As contact around the globe becomes quicker and easier, one thing is certain: the ability to adapt to people from other cultures and to communicate effectively with them is a skill few can afford to neglect. Travel with us through this course to learn how to master Intercultural Business Etiquette.

Course ID:
N/A

Approx Time:
30 mins

Location:
Customer Service & Sales –> Communications

Interpersonal Skills

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Course ID:
N/A

Approx Time:
1 hour

Location:
Personal Growth –> Personal Growth

Interview Skills for Job Candidates

Sure, your résumé may have helped you get your foot in the door, but it’s the interview that’s going to determine whether or not you get the job. Learn how to be prepared, know how to answer difficult questions with savvy, and get the job you’ve always wanted!

Course ID:
N/A

Approx Time:
1 hour

Location:
Personal Growth –> Personal Growth

Interviewing Job Candidates

Matching the right candidate with the job is a critical function for any supervisor. With a little preparation, and by following some simple guidelines, you can ensure the time you spend interviewing job candidates is time well spent.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management –> Management Essentials

Investigating Arguments

In critical thinking, an argument is part of reaching a logical conclusion. In this course, you’ll learn to identify and judge arguments, recognize logical fallacies and persuasion techniques, and make effective arguments of your own.

Course ID:
apd_17_a02_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Critical Thinking

IT Security for End Users: IT Security Fundamentals

Companies that have the greatest chance of fending off IT security attacks are those that have employees who are armed with the knowledge of how to use a company’s computers, network, and mobile devices with security in mind. In this course, you’ll learn fundamental security concepts that apply to use as an end user, like the role you play in your company’s overall IT security. This course also covers some of the most common IT security policies that apply to you as an end user, including policies for secure computer use, mobile device use, and general security policies if you work remotely.

Course ID:
ds_sfeu_a01_dt_enus

Approx Time:
1 hr

Location:
Business Skills –> Computer Skills –> Computer Security

IT Security for End Users: Using Corporate Devices Securely

Knowing how to use corporate computers and devices in a secure way helps ensure you don’t jeopardize your work, your organization, or your personal security. In this course you’ll learn about common threats to corporate computers, including malicious attacks, and best practices for using your computer in ways that prevent these attacks. This course also covers some of the security threats you might face when using corporate mobile devices, and techniques you can use to protect your device and yourself.

Course ID:
ds_sfeu_a02_dt_enus

Approx Time:
1 hr

Location:
Business Skills –> Computer Skills –> Computer Security

Courses – K

Keeping Business Calls Professional

En Español: Mantener una actitud profesional en las llamadas de negocios
ID del Curso: acm_03_a01_bs_esdo

In business, one of the oldest communication tools is still among the most important – the telephone. It’s crucial to create a positive impression, even when using the phone. In this course, you’ll learn about some basic rules of etiquette to help you keep your business calls professional. You’ll explore general best practices, and how to make and receive calls professionally. You’ll also learn best practices for using a cell phone, and how to record and leave effective voicemail messages.

Course ID:
acm_03_a01_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Business Communication Essentials
Cursos de español –> Mantener una actitud profesional en las llamadas de negocios

Keeping Top Performers Challenged

How do you move your company to drive results and take a prominent place in the market? By engaging your top performers – those employees who consistently bring high levels of performance and positively influence the culture of your organization. Managers and leaders need to know who their top performers are, how they’re different from other employees, and how to ensure they stay committed and engaged by providing challenging work and development opportunities. In this course, you’ll learn about the characteristics of top performers and the benefits they bring to an organization. You’ll learn how to improve your workplace and leadership skills so that they both attract and meet the needs of top performers. You’ll also learn how to communicate effectively with top performers and explore the ways top performers like to communicate with others.

Course ID:
amg_03_a01_bs_enus

Approx Time:
15 mins

Part of HRCI Compliant Group:
Managing Employee Performance Group

Location:
Advanced Management –> Performance Management
Human Resources –> HRCI –> Managing Employee Performance Group

Key Elements of Business Execution

En Español: Elementos clave de la ejecución empresarial
ID del Curso: ald_02_a01_bs_esdo

Business execution is the ‘how’ of getting things done. As a leader, you must be skilled in driving strategy in the right direction through business execution. In this course, you’ll learn about techniques for fostering a business execution culture. You’ll also learn about characteristics of business execution cultures. Finally, you’ll learn about the three main elements of business execution: planning, people, and practice.

Course ID:
ald_02_a01_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Leveraging Leadership Techniques Group

Location:
Advanced Management –> Leadership Essentials
Human Resources –> HRCI –> Leveraging Leadership Techniques Group
Cursos de español –> Elementos clave de la ejecución empresarial

Courses – L

Ladder Safety

En Español: Seguridad en escaleras
ID del Curso: esh_sah_b31_sh_esdo

This course provides information about the safe use of portable and fixed ladders. The intent is to provide the learner with information about the hazards involved with the use of ladders and methods that will greatly reduce these hazards. The content is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify hazards related to the general use of ladders and how to control these hazards, describe the types of portable ladders and their use, capacities, and safety considerations. This course was developed with subject matter support provided by EnSafe Inc. This course was reviewed and updated for the November 2016 OSHA final rule updating walking-working surfaces standards and personal fall protection systems requirements.

Course ID:
esh_sah_b31_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Seguridad en escaleras

Leading a Cross-functional Team

En Español: Liderar un equipo multidisciplinario
ID del Curso: atm_01_a05_bs_esdo

Many organizations have discovered the advantages of using cross-functional teams to accomplish their goals. While the diversity inherent to these teams can present certain challenges, successfully managing cross-functional teams is worth the reward. In this course, you’ll learn about the benefits of cross-functional teams. You’ll also learn about the various development stages of cross-functional teams and the risks at each stage. Finally, you’ll learn about the key abilities a cross-functional leader should have and best practices for cross-functional team success.

Course ID:
atm_01_a05_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Leveraging Team Leadership Group

Location:
Advanced Management –> Effective Teams
Human Resources –> HRCI –> Leveraging Team Leadership Group
Cursos de español –> Liderar un equipo multidisciplinario

Leading Effective Meetings

Meetings are essential to organizational operations. Most managers spend from 25%-80% of their time in meetings, many of which they are leading. And, according to some estimates, approximately 50% of this time is unproductive! There must be a better way!

Course ID:
N/A

Approx Time:
30 mins

Location:
Management –> Leadership

Leading Effective Teams

Teams can provide wonderful opportunities for collaboration and innovation. But sometimes, as a leader of a team, you encounter frustrations and roadblocks and just want to pull your hair out! Overcome the hurdles that get in the way of your team reaching its goals by leading your team to success with these strategies.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management –> Team Building

Leading through Positive Influence

En Español: Liderar a través de la influencia positive
ID del Curso: ald_01_a03_bs_esdo

An effective leader recognizes that organizational politics can provide positive ways to influence others in order to accomplish goals. In this course, you will be guided through numerous methods and strategies for effectively influencing a team to accept your ideas. You’ll be introduced to the importance of political awareness and the essential skills involved in using positive politics and avoiding negative politics when persuading others. You’ll also have an opportunity to practice methods for influencing effectively and ethically.

Course ID:
ald_01_a03_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Developing Leadership Skills Group

Location:
Advanced Management –> Leadership Essentials
Human Resources –> HRCI –> Developing Leadership Skills Group
Cursos de español –> Liderar a través de la influencia positive

Leading Your Team through Change

En Español: Liderar a su equipo a través del cambio
ID del Curso: ald_02_a03_bs_esdo

Change is not an event; it is a process. It’s important to recognize that your role is to support individuals through the transition and remove obstacles that can hinder a smooth transition from one process to another. In this course, you’ll learn about types of resistance and obstacles to change and how to overcome them. You’ll also learn about how to overcome barriers to introducing change at your organization. Finally, you’ll learn effective approaches for communicating change.

Course ID:
ald_02_a03_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Leveraging Leadership Techniques Group

Location:
Advanced Management –> Leadership Essentials
Human Resources –> HRCI –> Leveraging Leadership Techniques Group
Cursos de español –> Liderar a su equipo a través del cambio

Leveraging Emotional Intelligence

En Español: Aprovechar la inteligencia emocional
ID del Curso: ald_01_a04_bs_esdo

Leaders with a strong mixture of emotional awareness, self-management, and social skills navigate relationships more effectively and are more likely to be successful in their personal and professional lives. This course provides you with an understanding of why emotional intelligence abilities are important to you as a leader. It also provides you with practical, positive techniques for promoting and improving emotional intelligence as a leader within your business environment.

Course ID:
ald_01_a04_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Developing Leadership Skills Group

Location:
Advanced Management –> Leadership Essentials
Human Resources –> HRCI –> Developing Leadership Skills Group
Cursos de español –> Aprovechar la inteligencia emocional

Listening Even When it's Difficult to Listen

Successful people are generally trained, excellent listeners. In this course, you’ll learn common misconceptions about listening, how to hone your listening skills, and what to do when you encounter roadblocks to listening.

Course ID:
acm_14_a01_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Business Communication Essentials

Lockout / Tagout

En Español: Bloqueo/etiquetado
ID del Curso: esh_sah_b17_sh_esdo

This course provides information about control of hazardous energy and work under the protection of a lockout/tagout permit. The intent of the course is to provide information on lockout/tagout practices and the significance of lockout/tagout devices. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to define terms commonly used in a lockout/tagout program, describe specific lockout/tagout techniques commonly used in a lockout/tagout program, and recall standard lockout/tagout procedures. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b17_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Bloqueo/etiquetado

Courses – M

Maintaining a Cohesive Multigenerational Workforce

To manage a multigenerational team, you need to understand the diversity of your employees and apply various strategies to divert conflict between them. If you tap into the potential of this diversity, you’ll create a more productive, collaborative, and innovative work environment. In this course, you’ll learn about the generational differences in approaches to work and communication. You’ll also learn strategies to manage your team in a way ensures your team members feel included, respected, and supported. Additionally, you’ll learn how to implement a mentoring program that takes advantage of the varying experiences and perspectives of multiple generations.

Course ID:
amg_05_a01_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Managing a Multigenerational Workforce Group

Location:
Management –> Management Essentials
Human Resources –> HRCI –> Managing Multigenerational Workforce Group

Make the Time You Need: Get Organized

En Español: Apartarse el tiempo que necesita: organizarse
ID del Curso: apd_08_a02_bs_esdo

You don’t have to manage your time, but the stress and potential for mistakes grows when you don’t. To manage time, you need to be organized. In this course, you’ll learn strategies for improving your productivity depending on what type of time management personality you have. You’ll also learn how to deal with time stealers, create manageable to-do lists, and maintain an organized time management approach.

Course ID:
apd_08_a02_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Time Management & Productivity
Cursos de español –> Apartarse el tiempo que necesita: organizarse

Making an Impact with Non-verbal Communication

En Español: Impacto de la comunicación no verbal
ID del Curso: acm_07_a02_bs_esdo

To our earliest ancestors, non-verbal communication was communication! The primitive parts of our brains are still wired to respond automatically when we’re afraid, threatened, disgusted, surprised, or happy. But we’ve come a long way in our development and understanding of our brain’s ability to respond and communicate in valuable, non-verbal ways. In this course, you will find out how our attitude, posture, gestures, facial expressions, and tone have great impact on our communication.

Course ID:
acm_07_a02_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Business Communication Essentials
Cursos de español –> Impacto de la comunicación no verbal

* Making Meetings Work

Business Impact Series

Too often meetings are not a productive use of time. This Business Impact examines how to run meetings that are useful and efficient.

Course ID:
_pc_bi_pfbi018

Approx Time:
15 mins

Location:
Management –> Running Effective Business Meetings
Business Skills –> Running Effective Business Meetings
Business Impact and Challenge Series –> Business Impact Series

** Making the Move Into Management

Challenge Series

Transitioning into a management position can be both exciting and potentially overwhelming. The shift from individual contributor to leader requires confidence, solid communication, and a clearly defined plan of action. This Challenge Series exercise explores the benefits of drafting a transition strategy.

Course ID:
_pc_ch_lach029

Approx Time:
15 mins

Location:
Management –> Management Essentials
Business Impact and Challenge Series –> Challenge Series

* Making Yourself Approachable

Business Impact Series

The groundwork for mutual understanding is laid when you reach out to others and make yourself approachable. This Business Impact explores the benefits of approachability and how to attain them.

Course ID:
_pc_bi_pabi011

Approx Time:
15 mins

Location:
Customer Service & Sales –> Peer Relationships & Networking
Personal Growth –> Peer Relationships & Networking
Business Impact and Challenge Series –> Business Impact Series

Management of People: Employee Engagement

Employee engagement is the personal and professional commitment that employees have to the organization and its goals. For HR professionals, it’s a planned effort to link the shared interests of employees and the organization for their mutual benefit. More specifically, it’s an employee relations strategy that enhances employees’ personal investment, resulting in increased employee satisfaction and organizational productivity. In this course, you’ll learn about key concepts and practices associated with employee engagement. You’ll also learn how to assess engagement levels and look at measures to overcome behavioral and organizational issues to encourage employee engagement. The content in this course is based on the Body of Competency and Knowledge (BoCK), 2015 of Society for Human Resource Management (SHRM). While the course helps learners to prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their careers.

Course ID:
hr_18_a02_bs_enus

Approx Time:
1 hour 15 mins

Location:
Management –> Management Essentials

Management of People: Learning and Development

Continuous development of an organization’s human resources is linked to several benefits. The learning and development (L&D) function of HR comprises a set of activities to help provide employees with skills and competencies required on the job. The goals of L&D in organizations include aligning employees’ skillsets with the organization’s objectives, closing skill gaps, and enhancing overall capability of people and the organization. In this course, you’ll explore theoretical and practical aspects of adult learning, training development and delivery, measurement of training effectiveness, and employee development programs in organizations. The content is based on the Body of Competency and Knowledge (BoCK), 2015 of the Society for Human Resource Management (SHRM). While the course helps prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their careers.

Course ID:
hr_18_a03_bs_enus

Approx Time:
1 hour 30 mins

Location:
Human Resources –> HR Competencies

Management of People: Talent Acquisition and Retention

Building and maintaining a skilled workforce is HR’s main responsibility. HR professionals are directly involved in planning, sourcing, recruiting, hiring, onboarding, orienting, and retaining the organization’s employees. This course introduces workforce planning and global job market issues. You will learn how job analysis can be used to determine organizational hiring needs. Strategies for recruiting and selecting the most suitable candidates are outlined. Finally, you’ll learn about key activities for successful onboarding and retention of new hires. The content in this course is based on the Body of Competency and Knowledge (BoCK), 2015 of Society for Human Resource Management (SHRM). While the course helps learners to prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to develop capabilities for improving their effectiveness in the workplace and advancing their careers.

Course ID:
hr_18_a01_bs_enus

Approx Time:
1 hour 45 mins

Location:
Management –> Essentials of Interviewing and Hiring
Human Resources –> Essentials of Interviewing and Hiring
Human Resources –> Talent Management

Managing a Virtual Office

Long commutes, traffic problems, and juggling the responsibilities of work and family are part of everyday life, aren’t they? More and more managers are moving toward the “virtual office” to alleviate these stresses. But what does a virtual office entail? Is it really beneficial? And how can you convince people that it works?

Course ID:
N/A

Approx Time:
30 mins

Location:
Management –> Leadership

Managing Change

Although meaningful change is rarely easy (have you ever attempted a diet or tried to stop smoking?) it is a necessity of modern life. Organizations and individuals need to develop comfort in dealing with this constant challenge.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management –> Leadership

* Managing Communications in a Virtual Team

Business Impact Series

The manager of a virtual team must master excellent communication and understand the importance of virtual presence technologies. Learn how the manager of a virtual team can improve team communication and collaboration.

Course ID:
_pc_bi_mgbi001

Approx Time:
15 mins

Location:
Advanced Management –> Effective Teams
Business Impact and Challenge Series –> Business Impact Series

** Managing Conflict

Challenge Series

While often considered destructive, conflict can prove beneficial if properly managed. This challenge focuses on methods for managing conflict.

Course ID:
_pc_ch_lach009

Approx Time:
15 mins

Location:
Advanced Management –> Effective Teams
Business Impact and Challenge Series –> Challenge Series

Managing Disagreement

Handling disagreement constructively is central to personal satisfaction and organizational effectiveness. Improved skill at managing interpersonal differences will enrich your work, your relationships, and your career.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management –> Leadership

** Managing Diversity

Challenge Series

Leveraging diversity is a key for all organizations. This Challenge examines how diversity elements relate to business strategy.

Course ID:
_pc_ch_lach015

Approx Time:
15 mins

Location:
Management –> Management Essentials
Business Impact and Challenge Series –> Challenge Series

Managing Employee Development

A key aspect of managing is developing your employees, which involves not only coordinating their work but also empowering them and providing opportunities for growth. This course details tactical strategies for developing your employees including assessing their development needs. Also covered are methods for creating a development plan with your employees based on their individual requirements, and ways to support the development plan by creating opportunities for practice and growth in skills and abilities. This course also introduces ways to continue supporting employees through follow up and monitoring, and ongoing and timely feedback.

Course ID:
amg_02_a02_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Leveraging Key Management Techniques Group

Location:
Management –> Management Essentials
Human Resources –> HRCI –> Leveraging Key Management Techniques Group

Managing for Cross-functionality

Cross-functional management involves managing in a way that bridges the functional silos that constrain your organization. This course defines organizational cross-functionality and its benefits. It helps you develop techniques to support a cross-functional strategy throughout your organization. And it shows you how different types of knowledge management systems can play a role in implementing that strategy.

Course ID:
amg_04_a02_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Advanced Management Techniques Group

Location:
Human Resources –> HRCI –> Advanced Management Techniques Group
Human Resources –> Talent Management

** Managing Meetings for Productivity and Effectiveness

Challenge Series

Effective meetings require careful planning and management. This challenge focuses on scheduling and preparing productive meetings.

Course ID:
_pc_ch_lach031

Approx Time:
15 mins

Location:
Management –> Running Effective Business Meetings
Business Skills –> Running Effective Business Meetings
Business Impact and Challenge Series –> Challenge Series

Managing Motivation during Organizational Change

En Español: Gestionar la motivación durante el cambio organizacional
ID del Curso: amg_06_a02_bs_esdo

A key challenge for managers is keeping employees motivated and productive during times of change. To survive and grow in volatile markets, organizations have to embrace change; they have to innovate and adapt. However, because change involves uncertainty, it’s stressful, and it can evoke fear and resistance among employees – just at a time when an organization needs everyone to pull together and give their best efforts. In this course, you’ll learn how to recognize and manage employee stress, as well as your own stress, during periods of change. You’ll also learn about common reactions to change, and ways to motivate and support employees.

Course ID:
amg_06_a02_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Managing in Difficult Times Group

Location:
Advanced Management –> Managing During Difficult Times
Human Resources –> HRCI –> Managing in Difficult Times Group
Human Resources –> Managing During Difficult Times
Cursos de español –> Gestionar la motivación durante el cambio organizacional

Managing Multigenerational Employees

Many influences have shaped the lives and work experiences of various generations, namely, Baby Boomers, Generation X, Millennials, and Generation Z. Because each generation has its own distinct attitudes, priorities, and work habits, managers can get the best from each generation by using strategies that recognize the differences. In this course, you’ll learn about the best practices and successful techniques for managing these generational employees in the workplace.

Course ID:
amg_05_a02_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Managing a Multigenerational Workforce Group

Location:
Management –> Management Essentials
Human Resources –> HRCI –> Managing a Multigenerational Workforce Group

Managing Negative People

Negativity in one employee can spread, affecting the climate of the entire workplace and increasing the emotional burden of your job. While managing negative people is tough, there are the methods which enable you to keep your cool, defuse employee negativity, and create a positive culture in your workplace.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management –> Leadership

Managing Pressure and Stress to Optimize Your Performance

Meeting the challenge of high-pressure situations is a different experience for everyone. You won’t always be able to control the external events that lead to pressure, but you can control your reaction, develop a solution, and implement it. In this course, you’ll learn about the triggers of stress and how stress can affect you physically, mentally, and emotionally. You’ll explore mechanisms for handling pressure and stress in the workplace in order to optimize performance. You’ll also learn the ways in which people who possess different work-style types deal with pressure, and finally, you’ll learn how to deal with stressed colleagues.

Course ID:
apd_07_a01_bs_enus

Approx Time:
30 mins

Location:
Business Skills –> Optimizing Your Performance on a Team

Managing Projects

The managing process involves organization and planning, the proper allocation of resources, and the promotion of a strong team effort. It requires an understanding of the interacting effects between different project activities, sound leadership, and proper implementation of the planned work.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management –> Leadership

Managing Stress

Stress management training can provide the necessary skills and knowledge for you to offset the potentially negative effects of a stressful environment. You can actively take steps to increase your self-awareness and integrate a variety of proven stress management responses into your management style.

Course ID:
N/A

Approx Time:
30 mins

Location:
Personal Growth –> Personal Growth

* Managing the Stress of Organizational Change

Business Impact Series

Organizational change has become commonplace in today’s business world. This Business Impact examines the challenges an employee faces when his company restructures into a decentralized organization.

Course ID:
_pc_bi_mgbi004

Approx Time:
15 mins

Location:
Advanced Management –> Managing Organization Change
Business Impact and Challenge Series –> Business Impact Series

Managing the Unique Needs of Experts

En Español: Gestionar las necesidades específicas de los expertos
ID del Curso: amg_04_a04_bs_esdo

Meeting targets and achieving goals consistently regardless of the business situation isn’t easy. A big part of doing this successfully is managing time effectively. In this course, you’ll learn why it’s important to align your goals with your company’s goals, and you’ll learn how to do it with a goal alignment worksheet. You’ll also learn how to ask questions to clarify goals, and how to establish and prioritize priorities based on these goals.

Course ID:
amg_04_a04_bs_enus

Approx Time:
15 mins

Part of HRCI Compliant Group:
Advanced Management Techniques Group

Location:
Human Resources –> HRCI –> Advanced Management Techniques Group
Human Resources –> Talent Management
Cursos de español –> Gestionar las necesidades específicas de los expertos

* Managing Workplace Stress

Business Impact Series

Workplace stress will remain a reality of modern business for the foreseeable future, but there are strategies to consider when evaluating how best to anticipate and manage work-related pressures.

Course ID:
_pc_bi_hrbi006

Approx Time:
15 mins

Location:
Personal Growth –> Work-Life Balance
Business Impact and Challenge Series –> Business Impact Series

Managing your 401(k)

What’s your idea of retiring in style? Soaking in rays on a white sand beach? Roaming the continent in an RV? Spending hours in the garden without ever needing to give a thought to having enough money? Whatever your retirement ideal, the way to reach it is to invest in a 401(k) and use the strategies in this module to maximize the return on your investment. Your future is in your hands.

Course ID:
N/A

Approx Time:
30 mins

Location:
Personal Growth –> Personal Growth

Managing Your Company's Talent

En Español: Gestionar los talentos de su empresa
ID del Curso: amg_04_a03_bs_esdo

Talent management focuses on recruiting, hiring, developing, and retaining the right talent to drive an organization’s performance. This course covers why effectively managing talent is so important and how to plan for talent management. In addition, this course identifies the key activities associated with talent management and describes the roles played by managers in implementing a talent management strategy.

Course ID:
amg_04_a03_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Advanced Management Techniques Group

Location:
Human Resources –> HRCI –> Advanced Management Techniques Group
Human Resources –> Talent Management
Cursos de español –> Gestionar los talentos de su empresa

Managing Your Corporate Reputation Online

Anything potential customers can learn about your brand online should be the focus of your reputation management efforts. In this course, you’ll learn about building and maintaining an online PR strategy and weathering social media storms.

Course ID:
amk_02_a03_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Business Communication Essentials

Mastering Cold Calls

You have to start some place, and most of the time, that’s a cold call. You have only one chance to make a positive first impression, so you want to make the most of the opportunity. How can you present yourself the very best way in those first few seconds? What approach will open the door with a new prospect? Learn the basics that will put you well on your way to mastering cold calls.

Course ID:
N/A

Approx Time:
30 mins

Location:
Customer Service & Sales –> Sales

Maximize Your Productivity by Managing Time and Tasks

En Español: Maximizar la productividad al administrar el tiempo y las tareas
ID del Curso: pd_32_a03_bs_esdo

The amount of time available to you is constant – you can’t buy more and you can’t save it for later. What you can do is increase your productivity – the value you produce in the time you have. And the better you understand your own personal productivity, the easier it will be to manage your time effectively. In this course, you’ll learn about managing tasks in a way that maximizes your productivity. You’ll discover the benefits of setting goals and how productivity is tied to your ability to assess time and set priorities. You’ll learn about the process of “chunking” your time and the principles of efficient scheduling. You’ll also learn about the different types of to-do lists and how to use them effectively.

Course ID:
pd_32_a03_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Time Management & Productivity
Cursos de español –> Maximizar la productividad al administrar el tiempo y las tareas

Measuring and Sustaining a Coachee's Performance

Desired results are achieved more quickly with the guidance of a coach. In this course, you’ll learn about how to measure and ensure a coachee’s progress, commitment, and accountability and when and how to close a coaching engagement.

Course ID:
amg_07_a02_bs_enus

Approx Time:
30 mins

Location:
Management –> Mentoring and Coaching
Business Skills –> Mentoring and Coaching

Mold Awareness

Businesses, including government-owned facilities, can experience mold at some point. A mold is a fungi that appears as a coating or discoloration that develops in a damp atmosphere on the surface of food, fabric, wood, paper, or insulation. Not everyone is at risk from exposure to molds but certain groups of individuals are particularly susceptible to mold-induced allergies or infections. Providing information on mold hazards is an important aspect of the health and safety requirements for businesses. This course is aimed at any employee whose job activities could result in exposure to mold. This course provides the basic understanding of mold awareness in the workplace – how mold grows and spreads, how to recognize mold, associated health effects from mold exposure, and methods of mold prevention and clean up. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_a01_sh_enus

Approx Time:
1 hour

Location:
Compliance –> Workplace Safety

Motivating Employees

We all need to be motivated in order to reach our goals. And to achieve our goals as managers and supervisors, we must create a motivating environment, not only for ourselves, but also for our employees.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management –> Leadership

Motivating Your Employees

En Español: Motivar a los empleados
ID del Curso: ald_01_a01_bs_esdo

Motivation is what drives people to accomplish things. Without motivation, things simply would not get done. As a leader, your capacity for motivating plays a key element in the success of your organization. This course provides you with an understanding of why motivating strategies are important as a leader. It also provides you with practical techniques for encouraging motivation among employees in your organization.

Course ID:
ald_01_a01_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Developing Leadership Skills Group

Location:
Advanced Management –> Leadership Essentials
Human Resources –> HRCI –> Developing Leadership Skills Group
Cursos de español –> Motivar a los empleados

Moving from Trainer to Performance Consultant

The transition from acting as a trainer to becoming a performance consultant can be challenging and sometimes even scary. You may feel inadequate and unsure of the business in which you’re getting involved. But if you follow certain steps and prepare yourself adequately, you can make a smooth and rewarding transition—a solid foundation for your new career.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management –> Leadership
Customer Service & Sales –> Customer Focus

Courses – N

Navigating Other People's Emotions

Organizational and interpersonal dynamics will continually challenge your emotional intelligence. In this course, you’ll learn how to recognize emotional awareness in, listen to, and empathize with others by using emotional intelligence.

Course ID:
acm_13_a02_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Emotional Intelligence at Work

Navigating the Workplace with Emotional Intelligence

Emotional intelligence in the workplace is everyone’s responsibility. In this course, you’ll learn about the role of emotional intelligence in workplace activities, conflict and stress management, influence and engagement, and teamwork.

Course ID:
acm_13_a03_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Emotional Intelligence at Work

Navigating Your Own Emotions

No one else is responsible for our emotions; we own them, and we must know how to handle them. In this course, you’ll learn about the science of emotion and techniques for becoming emotionally self-aware and managing your emotions.

Course ID:
acm_13_a01_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Emotional Intelligence at Work

Negotiating for Sales Professional

You can sell your customers the Brooklyn Bridge and “ocean-front property in Arizona,” but will you get their repeat business?! Making the sale at any cost is easy. Negotiating to maintain your bottom line and satisfy the customer is the challenge. Are you up to the challenge? You will be if you take this module and apply its principles for improving your negotiation skills and developing long-lasting client relationships.

Course ID:
N/A

Approx Time:
30 mins

Location:
Customer Service & Sales –> Sales

Negotiating Hazards for Commercial Vehicles

En Español: Sortear los peligros de vehículos comerciales
ID del Curso: esh_sah_b74_sh_esdo

According to the FMCSA, collisions at intersections alone account for 45% of all reported crashes and 21% of fatalities. Intersections are just one of many common hazards you may encounter in the course of everyday travel while in your truck. In order to safely negotiate the hazards you come into contact with, you must be familiar with the procedures and precautions to take. In this course, you will learn about what you need to do to safely negotiate turns and merging, intersections, downgrades, and railroad crossings. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b74_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Transportation
Cursos de español –> Sortear los peligros de vehículos comerciales

New York State Preventing Sexual Harassment Training for Employees

This training is designed to comply with NYS Combating Sexual Harassment Training requirements when combined with receipt of your employer’s harassment policy.

Participants will review a series of critical concepts regarding sexual harassment. All major areas of harassment in the workplace will be addressed.

Course ID:
N/A

Approx Time:
1 hour

Location:
Compliance –> Featured Compliance

New York State Preventing Sexual Harassment Training for Supervisors & Managers

This training is designed to comply with NYS Combating Sexual Harassment Training requirements when combined with receipt of your employer’s harassment policy.

Participants will review a series of critical concepts regarding sexual harassment. All major areas of harassment in the workplace are addressed. Supervisory responsibilities in cases of harassment or discrimination are detailed.

Course ID:
N/A

Approx Time:
1 hour

Location:
Compliance –> Featured Compliance

Courses – O

Office 365: Applications

Microsoft Office 365 provides access to a range of online Office applications for business users, including Microsoft Word, Excel, PowerPoint, OneNote, Outlook, Lync, and others. In this course, you’ll be introduced to the online applications and their uses.

Course ID:
mo_oonf_a01_dt_enus

Approx Time:
45 mins

Location:
Business Skills –> Computer Skills –> Office 365

Office 365: Document Management

Microsoft Office 365 provides access to a range of online Office applications for business users, including Microsoft Word, Excel, PowerPoint, OneNote, Outlook, Lync, and others. In this course, you’ll learn how to share, collaborate on, print, and manage documents and e-mail using the Office 365 applications.

Course ID:
mo_oonf_a02_dt_enus

Approx Time:
45 mins

Location:
Business Skills –> Computer Skills –> Office 365

Office Ergonomics

En Español: Ergonomía en la oficina
ID del Curso: esh_sah_a64_sh_esdo

This course is designed to provide the basic information needed to recognize and report musculoskeletal disorder (MSD) signs, symptoms, and risk factors. It addresses the key components of an ergonomics program and also provides information to assist both employees and employers in minimizing the risk of developing work-related MSDs. This course applies to employees and employers in office and administrative type settings.

Learner objectives are to: define terms related to the study of ergonomics; recognize signs and symptoms of injury to the muscles and skeleton and the importance of early reporting; identify risk factors for injury to the muscles and skeleton; specify controls and work practices to reduce and/or eliminate risk factors for injury to the muscles and skeleton; specify how to report MSD signs, symptoms, and hazards in your job and how the employer is required to address them.

Course ID:
esh_sah_a64_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Ergonomía en la oficina

Office Politics for Managers

Office politics, or work politics, are the strategies and procedures that employees use to function and advance in a work setting. It is important for managers to learn and understand the office environment and the employees that make it tick. Since the manager interacts with several aspects of the workplace, one should learn how to effectively work with colleagues, supervisors, and upper management in order to help keep the department functioning as a whole.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management –> Management Essentials

Organize Your Physical and Digital Workspace

En Español: Organizar el lugar de trabajo físico y digital
ID del Curso: pd_32_a01_bs_esdo

Removing the mess from your workspace and getting organized can significantly improve many aspects of your work day, including your ability to concentrate, achieve targets, and become more efficient. This course will help you increase your productivity by showing you how to organize and maintain both your physical and digital workspace. You’ll learn how creating a clutter-free workspace and effective filing can improve your productivity. But it’s not just your physical workspace that needs decluttering; this course will show you how to manage digital files, which is just as important. And once you’ve gotten your workspace under control, you’ll learn how to maintain it.

Course ID:
pd_32_a01_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Time Management & Productivity
Cursos de español –> Organizar el lugar de trabajo físico y digital

Organizing Your Workspace

“I’ll get organized just as soon as I find the time.” “I have a great system. I just let things go, and if it is really important, someone will call about it!” Do these statements sound familiar? Crawling out from underneath your stacks of paper can be challenging, but it is also a skill that can be learned. This course teaches you strategies for getting rid of the stacks of paper, clearing off the top of your desk, organizing your files, and managing all those sticky notes, paper clips, and pens. You will be able to find things the first time you look for them and will cease being confused about what projects are where and who’s doing what.

Course ID:
N/A

Approx Time:
30 mins

Location:
Personal Growth –> Personal Growth

Outlook 2013: Managing E-mail

This course discusses working with attachments and adding signatures to your messages in Outlook 2013. Managing your e-mail by sorting, filter, printing and deleting messages is also covered. This course also covers ways to personalize your inbox in Outlook 2013, such as changing message preview settings, and adjusting the reading pane and people pane.

Course ID:
mo_bgou_b02_dt_enus

Approx Time:
30 mins

Location:
Business Skills –> Computer Skills –> Outlook 2013

Overcoming the Loss of a Loved One

Even with the predictability of death, we’re rarely prepared for it. In one brief moment, our lives change forever. The death of a loved one is painful, but there is hope. You must allow yourself the time to grieve-and learn how to work through and express that grief.

Course ID:
N/A

Approx Time:
30 mins

Location:
Personal Growth –> Personal Growth

Courses – P

Personal Financial Planning

“There is a kind of Buddhistic calm that comes from having . . . money in the bank.” – Ayn Rand

Ayn was right! Building our savings and reaching our financial goals brings peace of mind. But whether we reach these goals – or fail to do so – depends on how carefully we formulate and carry out a financial plan.

Course ID:
N/A

Approx Time:
30 mins

Location:
Personal Growth –> Personal Growth

Personal Power and Credibility

En Español: Poder personal y credibilidad
ID del Curso: comm_42_a01_bs_esdo

Authority carries a certain type of power – typically position power. A person is granted the power and authority to meet goals and get results through a responsible job definition and accountability. The police officer that cites you for speeding. The financial manager that calls for an audit. The company manager that decides how to allocate the budget. People may comply, rebel, resist, or gripe about those in authority, but there is a reason and purpose for such positional power. On the other hand, most of the results that get accomplished in organizations come from the use of personal power and not solely reliant on direct authority. This is especially true in our work environments today, where information sources and networking contacts are accessible to all as means to results. But ultimately it comes down to personal credibility, influence, and political savvy. This course focuses on the power that comes with being credible and trustworthy.

Course ID:
comm_42_a01_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Getting Results through Personal Power Group

Location:
Human Resources –> HRCI –> Getting Results through Personal Power Group
Business Skills –> Getting Results without Authority
Cursos de español –> Poder personal y credibilidad

Planning an Effective Performance Appraisal

Preparing for appraisals takes time, but the extra effort can transform a routine bureaucratic chore into a process that helps you, your employees, and your organization. In this course, you’ll learn why performance appraisals are important. You’ll be introduced to the elements that contribute to an employee performance plan. You’ll also learn how to monitor ongoing performance, which will help prepare you for future employee appraisals.

Course ID:
amg_03_a02_bs_enus

Approx Time:
15 mins

Part of HRCI Compliant Group:
Managing Employee Performance Group

Location:
Advanced Management –> Performance Management
Human Resources –> HRCI –> Managing Employee Performance Group

Planning an Effective Presentation

En Español: Planificar una presentación efectiva
ID del Curso: acm_05_a01_bs_esdo

Concern about the impact of a presentation can inspire presenters to raise their game, enabling them to get the desired results. A presentation can be immeasurably improved if the presenter devotes sufficient time and attention to planning. In this course, you’ll learn how to define and understand your audience’s characteristics, knowledge, needs, and responses. You’ll also learn how to organize your presentation’s timing, purpose, key points, and approach. Finally, you’ll learn about different presentation methods and when they’re most effectively used.

Course ID:
acm_05_a01_bs_enus

Approx Time:
30 mins

Location:
Management –> Presentation & Public Speaking
Customer Service & Sales –> Presentation & Public Speaking
Cursos de español –> Planificar una presentación efectiva

Planning for Change

Failing to plan is planning to fail. Change project managers need to understand the role of the guiding coalition, and the appropriate level of involvement it has based on the rigor of the change project at hand. They also must understand how to assign levels of influence, assess, and interpret stakeholder input. Additionally, you will need to facilitate the creation of a code for change – outlining the behaviors that will support the change and, in some instances, how members of the organization will be held accountable. The correct application of a guiding coalition, stakeholder influence, and a code for change will help make your change effort succeed.

Course ID:
pe_02_a02_bs_enus

Approx Time:
30 mins

Location:
Advanced Management –> Managing Organizational Change

Planning for Skills Needs and Managing Performance

HR departments need to support their organization’s key strategies and help them in the fight to remain competitive. A key way that HR can do this is through effective talent management. In this course, you’ll learn about the role of HR in talent management, how to identify the skills your organization needs, how to satisfy these needs through planning to recruit, train, and promote talent as your organization requires it, and how to manage performance successfully within the framework of talent management.

Course ID:
ahr_02_a01_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Transformational HR & Talent Management Group

Location:
Human Resources –> HRCI –> Transformational HR & Talent Management Group
Human Resources –> Transformational HR

Planning Meetings Fit for Purpose

Have you ever sat through a meeting that you felt was a waste of your time? Maybe the meeting wasn’t relevant to you or it was just poorly run. Perhaps it lacked a clear purpose. The root cause of ineffective meetings is almost always poor planning. Meetings are among the most expensive forms of communication in today’s business environment, so it’s essential to make the investment worthwhile. This course outlines a process for preparing for effective meetings. The next time you need to prepare a meeting, the methods introduced in this course will help you make the most of your and your participants’ valuable time. You’ll also learn how to effectively start a meeting.

Course ID:
comm_50_a01_bs_enus

Approx Time:
30 mins

Location:
Management –> Running Effective Business Meetings
Business Skills –> Running Effective Business Meetings

Portable Fire Extinguishers

En Español: Extintores de incendio portátiles
ID del Curso: esh_sah_a42_sh_esdo

This course is designed to protect employees and help prevent serious property loss from workplace fires. It identifies the various classes of fires, types of portable fire extinguishers, and actions to take in the event of a fire. It describes when and how to use portable fire extinguishers to put out small fires. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives for this course are to discuss the regulatory background for portable fire extinguishers, classify types of fires, identify types of portable fire extinguishers and fire extinguishing agents, and describe the proper location and use of portable fire extinguishers.

Course ID:
esh_sah_a42_sh_enus

Approx Time:
45 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Extintores de incendio portátiles

PowerPoint 2013: Creating Presentations

Microsoft PowerPoint 2013 allows you to create professional-looking slide-show presentations on PCs, tablets, and phones. This course provides an introduction to the main components of the PowerPoint 2013 interface, covering opening and saving a presentation, working with slides, formatting text and text boxes, and using templates and themes variations to create professional looking presentations. You will also learn how to insert images, clip art, and shapes, as well as how to format your images so that they provide the maximum impact for your presentation.

Course ID:
mo_bgpw_b01_dt_enus

Approx Time:
45 mins

Location:
Business Skills –> Computer Skills –> PowerPoint 2013

PowerPoint 2013: Enhancing Presentations

PowerPoint 2013 enables you to create visually appealing presentations. Adding simple enhancements through the use of, tables, WordArt, and SmartArt allows you to make your presentations more engaging and interesting. This course introduces the SmartArt and WordArt features that allow you to add flair to your presentations by using colors and shapes to emphasize text and data. Also covered are the ways of incorporating and formatting tabular data to create a professional and effective presentation. You will also learn how to create a photo album to display your personal or business photographs.

Course ID:
mo_bgpw_b02_dt_enus

Approx Time:
45 mins

Location:
Business Skills –> Computer Skills –> PowerPoint 2013

Preparing and Implementing a Business Plan

A business plan is like a road map that helps you clearly see the opportunities and obstacles you’ll inevitably face as you pursue your business idea. With a well-prepared plan, you stand a better chance of getting the support you need to succeed. In this course, you’ll learn about what a business plan is, its main ingredients, and the steps you need to take to develop it. You’ll also learn how to carry out an internal analysis and about the key elements examined in any external and SWOT analyses. Finally, you’ll learn about activities that help coordinate the implementation of business plans, including developing action plans and determining how the implementation should be measured, monitored, and assessed.

Course ID:
ast_02_a01_bs_enus

Approx Time:
30 mins

Location:
Advanced Management –> Risk Management

Presentation Skills

Many people become afraid when asked to give a presentation in front of a group. But there are ways to master the challenges of public speaking. With adequate preparation, you can confidently deliver a presentation that captivates your audience.

Course ID:
N/A

Approx Time:
30 mins

Location:
Customer Service & Sales –> Communications

Prevencion del acoso sexual (para empleados)

El video de MARCOM “Prevencion del acoso sexual (para empleados)” muestra la responsabilidad legal de una empresa para evitar y tratar incidentes de acoso sexual, examina las poli­ticas y procedimientos a seguir a la hora de investigar las denuncias de acoso sexual, e indica como entrevistar a las victimas, acosadores y testigos potenciales. Mediante una poderosa combinacion de audio, video, texto y coloridos graficos, este curso proporciona la formacion mas rentable sobre cumplimiento normativo y de seguridad disponible. El curso esta dividido en distintas secciones logicas con el fin de retener y comprender facilmente la informacion.

Approx Time:
15 mins

Location:
Compliance –> New Compliance
Cursos de español –> Prevencion del acoso sexual (para empleados)

Preventing Fraud and Abuse

Private investors and businesses lose millions of dollars every year to fraud schemes, such as embezzlement, false insurance claims, investment scams, and double billing. Through stepped-up government regulations and tough anti-fraud laws, the business world has come a long way in cracking down on fraud. However, there is still need for employees at all levels of business to be vigilant in their efforts to detect, report, and prevent fraud and abuse of all kinds. This course provides an introduction to the concepts surrounding fraud and abuse in the business setting. This course was developed with subject matter support provided by the Labor, Employment, and Employee Benefits Law Group of the law firm of Sheehan Phinney Bass + Green PA.

Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Readers should not act upon this information without seeking professional counsel.

Course ID:
lchr_01_b08_lc_enus

Approx Time:
30 mins

Location:
Compliance –> Featured Compliance

Privacy and Information Security

This course will prepare you to handle private information responsibly as required by law and your organization. It will give you an understanding of the kinds of information that are considered private and that are subject to protection under US law. It will explore the strategies for safeguarding private information you encounter as part of your job and teach you about recognizing and reporting potential privacy breaches. In addition, it will give you an appreciation of the negative consequences of failing to adequately protect such private or confidential information. This course was developed with subject matter support provided by the Labor & Employment Law Group of the law firm of Baker, Donelson, Bearman, Caldwell & Berkowitz, PC.

Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Readers should not act upon this information without seeking professional counsel.

Course ID:
lchr_01_b15_lc_enus

Approx Time:
30 mins

Location:
Compliance –> Featured Compliance

Procrastination: Admitting it is the First Step

The roots of procrastination are all in your head, but the good news is that there are ways to overcome it. The trick is to figure out what your own personal reason is for putting off what you know you need to do. In this course, you will discover what may be behind your tendency to procrastinate by learning the indicators. Then you’ll explore many helpful techniques and strategies for dealing with procrastination, whatever the cause. There are four key areas covered in this course: improving focus, self-motivation, taking action, and becoming more organized.

Course ID:
apd_11_a01_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Time Management & Productivity

Project Fundamentals

This course covers the project and product life cycles, project phases, and introduces the process groups and knowledge areas in the PMBOK® Guide. This course will assist learners in preparing for the PMI® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc.

Course ID:
apj_28_a02_bs_enus

Approx Time:
1 hour

Location:
Management –> Management Essentials

Project Management Introduction

This course covers key project management concepts and terms, and provides information about the variables that can influence project outcomes. This course will assist learners in preparing for the PMI® certification exam. PMBOK, PMI, PMP, CAPM are registered trademarks of the Project Management Institute, Inc.

Course ID:
apj_28_a02_bs_enus

Approx Time:
1 hour

Location:
Management –> Management Essentials

Providing Effective Feedback

In today’s competitive environment, organizations are committed to continually improving performance. An essential ingredient in this quest for excellence is feedback.

Course ID:
N/A

Approx Time:
30 mins

Location:
Customer Service & Sales –> Communications

Providing Effective Internal Customer Service

En Español: Proporcionar un servicio eficaz de atención al cliente interno
ID del Curso: acs_03_a04_bs_esdo

When you do things to help other people within your company do their jobs better, you are providing internal customer service. The quality of that service often has a huge impact on the overall quality of service delivered to external customers. In this course, you’ll learn about types of internal customers and how to identify internal customer service relationships. You’ll also learn about the importance of getting to know your internal customers, identifying their expectations of you, and taking action on those expectations. Finally, you’ll learn guidelines for providing internal customer service.

Course ID:
acs_03_a04_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Customer Focus
Cursos de español –> Proporcionar un servicio eficaz de atención al cliente interno

Providing On-Site Customer Service

En Español: Proporcionar servicio presencial de atención al cliente
ID del Curso: acs_03_a02_bs_esdo

When you meet customers on their turf, your initial meeting forms the basis of their overall impression of you, your abilities, and your company. You can enhance the impressions you make in the field by using a few tried-and-true techniques. In this course, you’ll learn about guidelines and techniques for each stage of an on-site customer service visit: preparation, arrival, service, wrap up, and follow up. You’ll also learn how to make a good impression in the field by starting service visits on a positive note, setting clear expectations, listening actively, and working to improve your customer’s understanding.

Course ID:
acs_03_a02_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Customer Focus
Cursos de español –> Proporcionar servicio presencial de atención al cliente

Providing Telephone Customer Service

En Español: Proporcionar un servicio de atención al cliente por teléfono
ID del Curso: acs_03_a03_bs_esdo

When you’re providing customer service over the phone, without face-to-face interaction, it can be challenging to establish the right relationship. There are many techniques that can help you consistently deliver the best customer service over the phone. In this course, you’ll learn basic etiquette tips for answering, managing, and ending customer service calls. You’ll also learn how to make a good impression by listening, using questions to probe for more information, minding your tone, and empathizing with the customer. Finally, you’ll learn ways of reflecting or adapting to your customer’s style.

Course ID:
acs_03_a03_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Customer Focus
Cursos de español –> Proporcionar un servicio de atención al cliente por teléfono

Courses – Q

Qualifying Sales Prospects

So many possibilities, so little time! How do you know where to start? How do you determine where your efforts are most likely to get results? Take this module and learn how to focus on a field of carefully selected prospects, rather than randomly contacting people who have little chance of becoming clients.

Course ID:
N/A

Approx Time:
30 mins

Location:
Customer Service & Sales –> Sales

Courses – R

Rapport Building in Customer Service

En Español: Crear compenetración en la atención al cliente
ID del Curso: acs_03_a01_bs_esdo

Good customer service and strong customer relationships begin with building rapport. Building rapport requires knowing your customers, understanding their situations, and providing an empathetic ear for them to voice their concerns. In this course, you’ll learn how to build rapport with customers by paying close attention to their needs, connecting with them, and being positive. You’ll also learn how to empathize with customers by relating your own experiences, reflecting their emotions back to them, and normalizing their difficulties.

Course ID:
acs_03_a01_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Customer Focus
Cursos de español –> Crear compenetración en la atención al cliente

Reaching Goals Using Perseverance and Resilience

En Español: Alcanzar metas mediante la perseverancia y la resiliencia
ID del Curso: pe_03_a02_bs_esdo

You will have a hard time persevering without incorporating the benefits of trust and resilience into your efforts. Trusting yourself, trusting others, and having others trust you helps you build confidence, stay open-minded, and remove obstacles. Being resilient and able to get back up when you are knocked down helps you take the next step, continue on the planned course, and do so without harm to yourself or others. In this course, you will learn about earning trust and assessing your circle of trusted people, as well as developing resilience, and what to do to regain trust and rebuild resilience.

Course ID:
pe_03_a02_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Goal Setting & Accountability
Cursos de español –> Alcanzar metas mediante la perseverancia y la resiliencia

Reaching Sound Conclusions

When drawing conclusions, you analyze and weigh the data and information you have to support taking action. In this course, you’ll learn about the process of drawing a logical conclusion with the help of questions and diagramming tools.

Course ID:
apd_17_a03_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Critical Thinking

Recognizing and Avoiding Burnout

Burnout is the feeling that you just don’t have the energy-or desire-to move forward with the enthusiasm and vigor you once had. It can sneak up on you when you least expect it. Knowing when this is happening, and having the wisdom to do something about it, are valuable skills in today’s environment, where change and fast-paced living can take their toll.

Course ID:
N/A

Approx Time:
30 mins

Location:
Personal Growth –> Personal Growth

Recognizing and Managing Anger

Anger has played a significant role in history. Wars, divorces, new nations, and old feuds have sprung from the root of anger and impacted society, families, and individuals. Today, anger is an accepted emotion, but many of us have seen inappropriate anger modeled in our families of origin.

Course ID:
N/A

Approx Time:
30 mins

Location:
Personal Growth –> Conflict and Anger Management

Recognizing and Responding to Signals of Violence

Most parents are concerned about their child’s development, especially today when violence is witnessed firsthand or in the media. It is extremely important to recognize and respond to early signals of violence in young people. Early detection can even make the difference between life and death.

Course ID:
N/A

Approx Time:
30 mins

Location:
Personal Growth –> Conflict and Anger Management

Recognizing Employee Performance

People need to know when they are doing a good job. They want to know that their leaders notice their efforts and contributions, and that they are appreciated and valued. As a leader, you want to provide this positive reinforcement because it creates a work environment where employees can be motivated to do their best.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management –> Management Essentials

Respiratory Protection

En Español: Protección respiratoria
ID del Curso: esh_sah_b26_sh_esdo

This course covers information relating to respiratory hazards, protection mechanisms, and safe work practices. It also includes information on how to use respiratory protection for protection from hazardous airborne contaminants in the work environment. This course does not include the types of respirators and other protective considerations required when working with ionizing radiation. Learner objectives are to recognize why respiratory protection is necessary; distinguish between employee and employer responsibilities for respiratory protection; identify the nature, extent, and effects of respiratory hazards to which you may be exposed; specify the operation, limitations, and capabilities of respirators; identify respirator selection procedures and practices; specify proper use and inspection practices; recognize proper maintenance, cleaning, and storage practices; and identify respirator malfunction and follow-up procedures. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b26_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Protección respiratoria

Responding Effectively to Risks

En Español: Responder a los riesgos de manera efectiva
ID del Curso: ast_01_a05_bs_esdo

Once you have identified and assessed risks, you then have to deal with them. This course covers general strategies for dealing with risk, such as risk exposure adjustment and contingency planning. It also outlines specific strategies for dealing with both threats and opportunities.

Course ID:
ast_01_a05_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Thinking Strategically Group

Location:
Advanced Management –> Risk Management
Human Resources –> HRCI –> Thinking Strategically Group
Cursos de español –> Responder a los riesgos de manera efectiva

Running Meetings in Better Directions

Have you ever attended a meeting that left you frustrated? Perhaps the meeting was too long, unfocused, or dominated by arguments and disagreements. Not all meetings have to be like this. Meetings can be very productive; issues can be resolved, and participants can feel grateful they attended. Whether it’s a regular meeting or a task force meeting, the meeting leader should open the meeting with appropriate information and in the right tone. An effective meeting leader encourages full participation from the group to ensure the objectives are reached within the allotted time. To close the meeting, the leader summarizes the decisions arrived at and follows up on the actions that need to be taken. This course covers the skills and lessons that will help you to fulfill the key responsibilities of a meeting leader at each stage of a business meeting.

Course ID:
comm_50_a02_bs_enus

Approx Time:
30 mins

Location:
Management –> Running Effective Business Meetings
Business Skills –> Running Effective Business Meetings

Courses – S

Safety at Work: A Systematic Approach

En Español: Seguridad en el trabajo: Un enfoque sistemático
ID del Curso: ehs_hsf_a07_sh_esdo

Do you ever find yourself wishing you had more control over the way you do your job – especially tasks related to your personal safety and health? Many safety programs are designed and implemented by managers, with the expectation that employees will follow the practices they prescribe. While employee health and safety is paramount, safety programs designed by management may fail to recognize why employees take the risks they do – even though they may have been trained in safe procedures. Systematic approaches to safety at work can be used to enhance programs in place. Changes to improve safety are driven by employees on up through management. This course explores behavior-based safety, how a behavior-based safety program is used to enhance safe behavior and a safety culture, as well as the roles and responsibilities of employees and management. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
ehs_hsf_a07_sh_enus

Approx Time:
30 mins

Location:
Compliance Training –> Workplace Safety
Cursos de español –> Seguridad en el trabajo: Un enfoque sistemático

Self-improvement for Lifelong Success

We all have areas of our lives to improve upon, and working toward self-improvement has lasting positive impacts on your personal and professional life. In this course you’ll learn about the key principles to keep in mind when committing to self-improvement to help keep you on track. You’ll also learn how to create a self-improvement plan to organize your self-improvement activities. This course also covers techniques for building and maintaining an effective self-improvement mentoring relationship, and common obstacles you may face so you can overcome them when you are challenged by them in your self-improvement efforts.

Course ID:
apd_10_a02_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Personal Growth

** Setting Goals

Challenge Series

Goals provide a roadmap for your performance and development, but setting goals requires you to consider more than your own objectives. You must keep your company’s mission and vision in mind. This Challenge product explores setting appropriate goals. During this exercise, you will play the role of a research analyst for a consumer and market research firm.

Course ID:
_pc_ch_pach007

Approx Time:
15 mins

Location:
Personal Growth –> Goal Setting & Accountability
Business Impact and Challenge Series –> Challenge Series

Setting Performance Goals and Expectations

The manager’s success in any organization is based in large measure on the performance of his or her work unit. With a reasonably systematic effort to work with employees, your unit can meet or exceed goals, encourage high performance, and reap positive rewards, while offering new opportunities for development and career growth.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management –> Management Essentials

Signs and Tags

En Español: Carteles y etiquetas
ID del Curso: esh_sah_a45_sh_esdo

This course will present basic information about the different accident prevention signs and tags with regard to displaying levels of danger and precautions required. The failure of people, equipment, supplies, or surroundings to behave or react as expected causes most accidents. The content in this course is designed to comply with the intent of the applicable regulatory requirements. The learner objective is to recognize accident prevention signs and tags. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_a45_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Carteles y etiquetas

Slips, Trips, and Falls

En Español: Resbalones, tropezones y caídas
ID del Curso: esh_sah_b32_sh_esdo

Slips, trips, and falls constitute the majority of general industry accidents. They cause 16% of all accidental deaths and are second only to motor vehicles as a cause of fatalities from accidents. This course is intended to provide employees with the ability to recognize and prevent slip, trip, and fall hazards, and to address the key components of ladder safety. The content in this course is designed to comply with the intent of the applicable regulatory requirements. This course was developed with subject matter support provided by EnSafe Inc. This course was reviewed and updated for the November 2016 OSHA final rule updating walking-working surfaces standards and personal fall protection systems requirements.

Course ID:
esh_sah_b32_sh_enus

Approx Time:
15 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Resbalones, tropezones y caídas

Social Intelligence

Social intelligence can seem like a complicated term and can make many of us feel nervous. But social intelligence is something we deal with every day and it can help us navigate better experiences from our social environment. Whether we’re at home or at work, knowing how to be more aware of ourselves and our surroundings can help us make the best out of any social situation!

Course ID:
N/A

Approx Time:
1 hour

Location:
Personal Growth –> Personal Growth

Social Media in the Workplace

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Examine and implement ways to move forward with technology without letting it interfere with productivity.

Course ID:
N/A

Approx Time:
1 hour

Location:
Customer Service & Sales –> Communications

Social Networking Fundamentals

A foundational understanding of social networking, its uses and how its benefits mesh with your business is becoming increasingly important. This course will focus on introducing and using social networking services in a business context. You’ll learn the benefits of social networking, how to use these services in a professional manner, and what potential issues can arise from social networking usage in the workplace.

Course ID:
ds_gmsn_a01_dt_enus

Approx Time:
45 mins

Location:
Customer Service & Sales –> Business Communication Essentials
Business Skills –> Computer Skills –> Social Media

Solving Problems as a Team

As a team leader, you are responsible for making sure that your team knows how to solve problems together. Although it takes some time, working together will greatly increase the likelihood of a high quality solution. It will also generate energy and enthusiasm in the team for successful implementation.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management –> Team Building

Sprains and Strains

En Español: Esguinces y desgarros
ID del Curso: esh_sah_a11_sh_esdo

Each year, thousands of workers are injured in the workplace, costing employers billions of dollars in hidden costs. The most common of these injuries are sprains and strains. Most workplace injuries are caused by manual tasks, such as lifting or carrying loads, working in fixed positions, repetitive tasks, or using heavy, vibrating tools. Manual tasks, if not performed properly, are a leading cause of serious worker injuries such as sprains and strains, as well as permanent spinal damage, and often can debilitate workers who may need to take leave from work for extended periods. Workplace injuries can be costly to both employees and employers. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_a11_sh_enus

Approx Time:
1 hour

Location:
Compliance –> Workplace Safety
Cursos de español –> Esguinces y desgarros

Staying Balanced in a Shifting World

En Español: Mantener el equilibrio en un mundo cambiante
ID del Curso: pd_30_a02_bs_esdo

You have the knowledge to assess current work/life balance and overcome internal and external obstacles to achieving balance. You know where you are and where you want to be, but now what? How do you achieve and maintain that balance? How will it be affected by external factors and behaviors? This course will focus on techniques for maintaining work/life balance. It includes recognizing the behaviors of passiveness, aggressiveness, and assertiveness and how those affect a person’s ability to find balance in life. Techniques that can be used to achieve and preserve balance are also discussed.

Course ID:
pd_30_a02_bs_enus

Approx Time:
15 mins

Location:
Personal Growth –> Work-Life Balance
Cursos de español –> Mantener el equilibrio en un mundo cambiante

Stop Sexual Harassment Now: Employee Version

Welcome to our seven-part video course on “Stop Sexual Harassment Now: Employee Version”! Sexual harassment is when behavior is so frequent or severe that it creates a hostile or offensive work environment, or when it results in adverse employment decisions. It can be offensive remarks about a person’s sex, or offensive comments about women or men in general. Harassment may be prevalent in the workplace. But it doesn’t have to be prevalent in YOUR workplace. Learning objectives include: the psychology of sexual harassment; EEOC definition; where to draw the line; levels of harassment; and offender stereotypes. This program is valid for one PDC for the SHRM-CP/SCP and one hour of recertification credit for HRCI.

Approx Time:
1 hour

Location:
Compliance –> New Compliance

Stop Sexual Harassment Now: Supervisor Version

Welcome to our four-part video course on “Stop Sexual Harassment Now: Supervisor Version”! Please complete the employee version before beginning this video course to ensure you know everything your employees now know. Just like there are behavioral tools for front-line personnel to communicate about sexual harassment, there are behavioral tools for supervisors to help identify and prevent it. The best scenario in handling sexual harassment is to not have it happen in the first place. That’s where this video course comes into play.

Approx Time:
30 mins

Location:
Compliance –> New Compliance

Stop Work Authority

En Español: Autorización para la suspensión de tareas
ID del Curso: esh_sah_a55_sh_esdo

Imagine an organization with a safety culture where every employee is watching out for the well-being of every other employee whenever they’re on the job. In fact, many organizations have just such a culture. Stop Work Authority is a program designed to provide workers with the responsibility and obligation to stop work when an unsafe condition, activity, or behavior occurs or has the potential to occur. In this course, you will learn about how Stop Work Authority functions and how it relates to workplace safety. You will cover OSHA and other federal standards that serve as guidance toward implementing Stop Work Authority. You’ll discover how to use a Stop Work Authority card, and discover the benefits of having Stop Work Authority in your workplace. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
ehs_hsf_a55_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Autorización para la suspensión de tareas

Strategies for Building a Cohesive Team

En Español: Estrategias para crear un equipo cohesionado
ID del Curso: atm_02_a02_bs_esdo

Team cohesion, or the strength of the links between team members, determines how effective a team will be, especially in responding to outside pressures. A team has to be cohesive if its members are to function as a unit, working closely and efficiently to achieve common goals. In this course, you’ll learn how to build a more cohesive team by focusing on improvements in three areas: communication, cooperation, and trust. You’ll learn specific strategies for improving communication and promoting cooperation among team members. You’ll also learn what signs suggest a lack of trust on a team and what you can do about this, including specific techniques you can use to build trust.

Course ID:
atm_02_a02_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Optimizing Performance Group

Location:
Advanced Management –> Effective Teams
Human Resources –> HRCI –> Optimizing Performance Group
Cursos de español –> Estrategias para crear un equipo cohesionado

Stress Management

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system.

Course ID:
N/A

Approx Time:
1 hour

Location:
Personal Growth –> Personal Growth

Succeeding as a Supervisor

This task may seem intimidating, but if you use the strategies and tips in this course, you will be able to transform an ordinary work group into a dynamic contributor to your organization’s success – and find personal and professional rewards along the way.

Course ID:
N/A

Approx Time:
30 mins

Location:
Management –> Leadership

Successful Negotiating

Skilled negotiators will save money, save time, and achieve a high degree of satisfaction. But in order to become a skilled negotiator you need to learn the ins and outs of negotiating successfully.

Course ID:
N/A

Approx Time:
30 mins

Location:
Customer Service & Sales –> Sales

Courses – T

Take a Deep Breath and Manage Your Stress

En Español: Respirar profundo y controlar el estrés
ID del Curso: pd_30_a03_bs_esdo

If you find you’re constantly adding items to your never ending to-do list, feeling overwhelmed at work and at home, and finding your health and relationships negatively impacted, you are likely experiencing stress. Stress is produced by your own feelings and reactions to certain external events, rather than by the events themselves. This means that while you may not always be able to control the external events causing you stress, you can control your reactions to them and how you handle them. This course explains the physiological, behavioral, and psychological signs and symptoms of stress and where is can come from. The course outlines strategies for dealing with stress and avoiding burnout. It also covers ways to change your responses to stress and make them more positive and how to use relaxation techniques such as breathing and mediation to help you cope.

Course ID:
pd_30_a03_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Work-Life Balance
Cursos de español –> Respirar profundo y controlar el estrés

Taking Stock of Your Work-Life Balance

En Español: Comprobar el equilibrio entre su vida personal y laboral
ID del Curso: pd_30_a01_bs_esdo

Do you fill your life with many activities and then find it’s tricky getting a good balance between them? Getting the balance right can provide you with tremendous payback, but where does this balance lie? You want to feel fulfilled and in harmony with yourself and your world. You know finding a balance is good for you, and also impacts positively on your family, friends, and coworkers. This course highlights techniques you can use to analyze your current level of balance between work and life responsibilities. It covers ways to assess your current work/life balance and overcome internal and external obstacles to achieving balance.

Course ID:
pd_30_a01_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Work-Life Balance
Cursos de español –> Comprobar el equilibrio entre su vida personal y laboral

Telephone Sales Skills

You know that your company’s experience identifies telephone sales as an effective approach. You know that your income and success depend on your ability to sell effectively over the phone. But does it have to be so hard? Not if you know a few simple tips.

Course ID:
N/A

Approx Time:
30 mins

Location:
Customer Service & Sales –> Sales

Telephone Skills for Quality Customer Service

In most organizations, customer service departments represent only a portion of the overall service responsibility. Everyone from CEO to shipping clerk provides customer service and contributes to an organization’s reputation for quality service. In this course, you will learn effective telephone skills that will help you be even more professional when speaking on the telephone and enable you to give your callers the quality service they deserve. You will learn tips for handling telephone technology, strategies for managing discussions, and ways to influence your customer’s perception of the company.

Course ID:
N/A

Approx Time:
30 mins

Location:
Customer Service & Sales –> Customer Focus

The Art of Staying Focused

En Español: El arte de mantener la concentración
ID del Curso: apd_08_a03_bs_esdo

Even if you know what’s important to do and have an organized time management routine, losing focus can stop your progress in its tracks. In this course, you’ll learn strategies for dealing with focus challenges and distractions at work. You’ll also explore ways of saying no, and consider ways in which you can adjust your focus in response to changing circumstances or emergencies. And you’ll learn how to refocus when something causes you to lose focus.

Course ID:
apd_08_a03_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Time Management & Productivity
Cursos de español –> El arte de mantener la concentración

The Basics of Marketing

Marketing is a core business process that helps companies develop strong relationships with consumers. Understanding its function will help you better understand the relationship that companies need to build with their customers, how they do it, and the impact these activities can have on a company’s bottom line. In this course, you’ll learn about marketing as a key business process, its link to overall corporate strategy, and how online and social media marketing is changing the face of marketing by bringing companies and customers closer together. The importance of marketing planning is also discussed including careful consideration of key concepts such as segmentation, targeting and positioning. Finally, you’ll learn about the traditional and modern marketing mixes.

Course ID:
mkt_05_a01_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Business Communication Essentials

The Building Blocks of Building Trust

En Español: Los elementos fundamentales para generar confianza
ID del Curso: pe_04_a01_bs_esdo

Can I trust you? This is what others may ask, often silently, when they work and engage with you. It’s also what you ask about another person as well. If you want people to trust you, a firm handshake and good eye contact is not enough. You have to build trust like a mason builds a wall – one stone at a time. It rarely comes ready-made. But when you’ve taken the effort to build it and it is solid, you want to maintain it for a long time. Trust is a core ingredient in most every positive relationship. Without trust, the mason’s wall takes on a whole new analogy – a barrier with no gate for entry. In this course, you’ll explore what makes you and others trustworthy, how to demonstrate trustworthiness, and the importance of extending trust to receive trust.

Course ID:
pe_04_a01_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Peer Relationships & Networking
Personal Growth –> Peer Relationships & Networking
Cursos de español –> Los elementos fundamentales para generar confianza

The Essentials for Anger Management

Anger is a normal, and even healthy emotion, rooted in the instinct for self-preservation. However, if it’s not managed properly, this powerful emotion can be very destructive. It’s important to find healthy ways of owning and expressing your anger. In this course, you’ll explore how to manage your anger through emotional and intellectual responses, and how to respond properly to anger directed at you. You’ll also explore the nature of anger including its root causes and ways to use it positively in the workplace.

Course ID:
comm_47_a01_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Conflict and Anger Management

The Interviewing Process

Welcome to our 7 part video course on interviewing! When organizations reject a prospective employee, it’s not always because the applicant was the wrong person. Sometimes it’s because it was a bad interview. As a result, managers who don’t know how to conduct good interviews miss out on hiring good employees. This course will help put a process in place and provide the best interview, not just for the interviewee or yourself, but your company as well. Objectives include understanding the psychology of hiring, documenting job requirements, developing questions, conducting an interview, and what to avoid when interviewing. This program is valid for one PDC for the SHRM-CP/SCP and one hour of recertification credit for HRCI.

Approx Time:
45 mins

Location:
Compliance –> New Compliance

The Keys to Sustainable Change

Change is one of the few things that are almost assured in your working life, regardless of the nature of your business or your position. Times change, and organizations as well as work processes must change with them. Even though this is the case, change is challenging – and if it’s not done right, it might not have the impact you envision. In this course, you will learn methods to use in gathering success factors from the sponsors and owners of the change initiative, build skills in developing initial statements of scope to support change initiatives, learn how to identify key stakeholders and stakeholder groups who must change and those who must be considered for inclusion to achieve desired change, and learn how to assess the Three Keys to Sustainable Change – discomfort, vision, and skills.

Course ID:
pe_02_a01_bs_enus

Approx Time:
30 mins

Location:
Advanced Management –> Managing Organizational Change

The Many Approaches to Facing Workplace Conflict

When facing conflict at work, you need to adapt to the situation. In this course, you’ll learn about conflict styles, when to use them, and when to adapt your style. You’ll also learn how to handle conflict with difficult individuals.

Course ID:
acm_11_a01_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Conflict and Anger Management

Thinking Strategically as a Manager

En Español: Pensar estratégicamente como gerente
ID del Curso: ast_01_a01_bs_esdo

It’s important that all professionals in an organization learn how to think strategically in order to help them in their management tasks. This course explores the characteristics of strategic thinking as well as the traits you need to be an effective strategic thinker. It also covers how to develop your capacity for thinking strategically though being creative, being prepared to deal with complexity, and being aware of what’s going on inside and outside your organization.

Course ID:
ast_01_a01_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Thinking Strategically Group

Location:
Management –> Management Essentials
Human Resources –> HRCI –> Thinking Strategically Group
Cursos de español –> Pensar estratégicamente como gerente

Time Management

A clock, a watch, an hourglass-these instruments measure and mark the passing of our most valuable asset-time. In spite of the title of this course, time cannot be managed. Nor can it be saved. It can only be spent. How you spend it determines the quality of your life. Your choices express your values and create your memories. It’s all up to you!

Course ID:
N/A

Approx Time:
30 mins

Location:
Personal Growth –> Time Management & Productivity

Troublesome Words and Phrases: Common Usage Mistakes in Writing

The many nuances and conventions in the English language make it diverse and interesting but sometimes difficult too. It’s a good idea to familiarize yourself with some of the most common errors of usage. This course describes how to use commonly confused words correctly, including word pairs that sound alike and those that have related meanings. It also covers verbs that are often misused – for example, affect and effect or apprise and appraise. In addition, the course reviews some idiomatic combinations of verbs and prepositions that can be confusing.

Course ID:
acm_04_a06_bs_enus

Approx Time:
30 mins

Location:
Business Skills –> Business Grammar Basics

Courses – U

Uncovering and Utilizing Your Talents and Skills

We all have individual talents and skills that make us unique in some way, but you may not be aware of your own skills, or how to use those skills to improve many areas of your life. In this course, you’ll learn what is meant by talent and skill, and why it’s important to understand what talents you possess. This course also covers techniques for identifying your unique capabilities, and outlines what you should include in a talent action plan to fully utilize and develop your key talents and skills.

Course ID:
apd_10_a01_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Personal Growth

Understanding and Using Contracts

Understanding contracts is essential in today’s business world and in everyday life. By learning fundamental contract principles, you will be better able to get what you want in business dealings and personal contracts, avoid misunderstandings and costly disputes, and achieve success in your business and personal ventures.

Course ID:
N/A

Approx Time:
30 mins

Location:
Customer Service & Sales –> Sales

Understanding Unconscious Bias

En Español: Comprender el sesgo inconsciente
ID del Curso: apd_14_a01_bs_esdo

Increasing focus on the importance of diversity in the workplace has shed light on another concept: unconscious bias. Though it’s rooted in human nature, it’s important to understand what unconscious bias is in order to overcome it and build strong, diverse teams. In this course, you’ll learn about the different kinds of unconscious bias and how to recognize them in action. You’ll also learn about the importance of addressing unconscious bias in the workplace.

Course ID:
apd_14_a01_bs_enus

Approx Time:
30 mins

Location:
Personal Growth –> Critical Thinking
Cursos de español –> Comprender el sesgo inconsciente

Understanding Workplace Substance Abuse for Employees

Welcome to our video course “Understanding Workplace Substance Abuse for Employees.” This three-part series of video lessons will help you learn the impact of substance abuse in the workplace, characteristics of the substances of common abuse, and how to recognize and address addiction. This program is valid for one PDC for the SHRM-CP or SHRM-SCP and one hour of recertification credit through the HRCI.

Approx Time:
30 mins

Location:
Compliance –> New Compliance

Understanding Workplace Substance Abuse for Managers

Welcome to our video course “Understanding Workplace Substance Abuse for Managers.” This four-part series of video lessons includes the three lessons from the employee-oriented video course that will help you learn the impact of substance abuse in the workplace, characteristics of the substances of common abuse, and how to recognize and address addiction. It also includes a video lesson specifically written for managers that describes the responsibilities of leaders to keep their people safe and productive. This program is valid for one PDC for the SHRM-CP or SHRM-SCP and one hour of recertification credit through the HRCI.

Approx Time:
30 mins

Location:
Compliance –> New Compliance

Unleashing Personal and Team Creativity

En Español: Liberar la creatividad personal y del equipo
ID del Curso: apd_02_a01_bs_esdo

Believe it or not, everyone has the potential to be creative. If you’re struggling to express your creativity then something is getting in the way. The good news is that these barriers can be overcome. At work, it can be especially difficult for individuals to express themselves freely and interact in teams. But with the right approach and techniques, team leaders can provide a safe space that allows everyone to share and contribute their ideas.This course describes personal barriers to creativity and how to overcome them. It provides strategies for enhancing creativity in the workplace. In addition, it outlines key requirements for promoting creativity in a work environment. And it explores techniques for fostering creativity in teams, including brainstorming and role playing.

Course ID:
apd_02_a01_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Creativity in the Workplace Group

Location:
Human Resources –> HRCI –> Creativity in the Workplace Group
Business Skills –> Problem Solving & Decision Making
Personal Growth –> Problem Solving & Decision Making
Cursos de español –> Liberar la creatividad personal y del equipo

Urban Driving

En Español: Conducción en áreas urbanas
ID del Curso: esh_sah_b59_sh_esdo

Driving in urban areas presents a different set of hazards to drivers as compared to highway driving. Red lights, intersections, traffic, distracted drivers, and pedestrians are just some of the hazards the urban driver will encounter. This course will teach you how to safely drive through urban areas, how to enter and exit traffic, how to navigate intersections, and how to react to traffic signals. You’ll also learn how to share the road safely with pedestrians and bicyclists. This course was developed with subject matter support provided by EnSafe Inc.

Course ID:
esh_sah_b59_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Transportation
Cursos de español –> Conducción en áreas urbanas

Using Active Listening in Workplace Situations

Active listening skills are used by professionals in a wide range of occupations to enhance their work. In this course, you’ll learn listening skills that can help in the workplace, and techniques for becoming an effective active listener.

Course ID:
acm_14_a02_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Business Communication Essentials

Using Strategic Thinking to Consider the Big Picture

En Español: Cómo utilizar el pensamiento estratégico para percibir la imagen global
ID del Curso: ast_01_a02_bs_esdo

Big-picture thinking stretches beyond the short term and considers how an organization can succeed in the longer term. This course describes how the ideas of systems thinking can help you elevate your perspective, become skillful at making sense out of opposites and contradictions, and better understand cause and effect while managing your department. It also explains actions you can take to encourage big-picture thinking and how understanding the organizational value chain can help you connect to the organization’s strategy and strategic plans and implement them more effectively.

Course ID:
ast_01_a02_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Thinking Strategically Group

Location:
Management –> Management Essentials
Human Resources –> HRCI –> Thinking Strategically Group
Cursos de español –> Cómo utilizar el pensamiento estratégico para percibir la imagen global

Using the Parts of Speech

The parts of speech are the building blocks of sentences, so learning about them can help you skillfully combine words into meaningful sentences. This course describes the eight parts of speech and shows how to use them effectively and correctly.

Course ID:
acm_04_a01_bs_enus

Approx Time:
30 mins

Location:
Business Skills –> Business Grammar Basics

Courses – V

Valuing Diversity

Workplace diversity is much like mosaic art. People of different backgrounds, cultures, viewpoints and talents can come together to solve problems and to generate ideas for new opportunities.

Course ID:
N/A

Approx Time:
1 hour

Location:
Management –> Leadership

Verifying and Building on Creative Ideas

En Español: Verificar y desarrollar ideas creativas
ID del Curso: apd_02_a02_bs_esdo

The initial stages of idea generation require an open approach uninhibited by rationale and critique. But sometimes to put those ideas into practice, you need to make sure they’ll actually work. This involves checking whether they’re grounded in reality and feasible from an organizational viewpoint. Some techniques that can help verify ideas are getting the opinions of key people and using simulations. Building on ideas continues the verifying process by making them more clear, relevant, and practical. This course covers a variety of techniques used to verify and build on creative ideas. It outlines when to use research and when to use simulations to check the workability of an idea. In addition, it discusses ways to build on ideas effectively.

Course ID:
apd_02_a02_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Creativity in the Workplace Group

Location:
Human Resources –> HRCI –> Creativity in the Workplace Group
Business Skills –> Problem Solving & Decision Making
Personal Growth –> Problem Solving & Decision Making
Cursos de español –> Verificar y desarrollar ideas creativas

Violence Prevention in the Workplace for Employees – video OR non-video version

The training covers organizational policies related to workplace violence prevention, as well as employee responsibilities related to the prevention of workplace violence.

Course ID:
N/A

Approx Time:
1 hour

Location:
Compliance –> Compliance – Video Trainings
Compliance –> Compliance – Non Video Trainings

Violence Prevention in the Workplace for Supervisors – video OR non-video version

Supervisory training covers the major areas of workplace violence prevention. This includes organizational issues such as policies and employer/supervisor responsibilities, as well as dealing with specific situations, such as handling volatile employees, bullying, confronting strangers, stalking, and much more.

Course ID:
N/A

Approx Time:
1 hour

Location:
Compliance –> Compliance – Video Trainings
Compliance –> Compliance – Non Video Trainings

Courses – W

Word 2013: Performing Basic Tasks

Microsoft Word 2013, the latest offering of Microsoft’s popular word-processing software, offers a variety of features that enable you to create well organized, visually appealing, and professional documents. This course introduces and demonstrates commonly used Word tasks, such as creating documents, entering and editing text, cutting, copying, and pasting, and saving and printing documents.

Course ID:
mo_bgwo_b01_dt_enus

Approx Time:
30 mins

Location:
Business Skills –> Computer Skills –> Word 2013

Word 2013: Structuring a Document

Within Word 2013, there are numerous options that allow you to customize how the contents of your documents appear. Items like page margins, paper sizes, and spacing are fully customizable. You can also add headers and footers to easily include important information on some or all of the pages in your document and add page numbers to make it easier to navigate longer documents This course demonstrates how to adjust page margins and paper size, as well as how to add, edit, and remove headers and footers. Adding page numbers, configuring indentation, and adjusting paragraph spacing are also covered.

Course ID:
mo_bgwo_b03_dt_enus

Approx Time:
45 mins

Location:
Business Skills –> Computer Skills –> Word 2013

Workforce Planning and Employment: Orientation, Onboarding, and Exit Strategies

This course examines many of the key elements of an organization’s orientation, onboarding, and exit strategies. It focuses on HR’s role in post-offer employment activities such as relocations and verification of employment status. This course examines the importance of and how to establish effective orientation and onboarding programs and how to ensure they remain relevant and effective. Retention strategies and supporting efforts are examined in detail, along with their direct correlation with organizational success. Finally, the course will provide direction on key organizational exit processes and procedures such as terminations, restructuring, and reductions in force (RIF).

Course ID:
hr_11_b04_bs_enus

Approx Time:
1 hr 30 mins

Location:
Management –> Essentials of Interviewing and Hiring
Human Resources –> Essentials of Interviewing and Hiring

Workforce Planning and Employment: Sourcing and Selecting Candidates

This course examines the sourcing and selection of employment candidates. Also covered are the best approaches to internal and external recruitment, with a focus on key recruitment sources such as job postings, referrals, and the various types of candidates, such as active and semiactive. This course helps prepare individuals for the Human Resource Certification Institute’s (HRCI) PHR and SPHR certification examinations.

Course ID:
hr_11_b03_bs_enus

Approx Time:
1 hr 30 mins

Location:
Management –> Essentials of Interviewing and Hiring
Human Resources –> Essentials of Interviewing and Hiring

Workplace Diversity

What is Diversity? Diversity is the inclusion of a wide variety of people of different races or cultures in a group or organization. It is vital that every employer and employee has an understanding of the concepts diversity.

Course ID:
N/A

Approx Time:
1 hour

Location:
Business Skills –> Optimizing Your Performance on a Team

Workplace Harassment Prevention for Employees, version 3.0

En Español: Prevención del acoso en el lugar de trabajo para empleados. Versión 3.0
ID del Curso: lch_01_a24_lc_esdo

Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course will provide an overview of the types of behaviors that can give rise to discrimination, harassment, and retaliation claims, including those based on sex, race, color, national origin, religion, age, and disability. It will also discuss the benefits of and strategies for promoting a respectful work environment that is free of all forms of harassment, intimidation, and discrimination. If you have questions about harassment either during or after this course, please contact the designated human resources professional at your company who is trained in this area. This course was developed with subject matter support provided by the Potomac Law Group, PLLC.

Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Because laws and regulations governing discrimination and harassment may change, the most current legal developments may or may not be reflected in the course. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any law or other directive. Transmission of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking independent legal advice.

Course ID:
lch_01_a24_lc_enus

Approx Time:
30 mins

Location:
Compliance –> Featured Compliance
Cursos de español –> Prevención del acoso en el lugar de trabajo para empleados. Versión 3.0

Workplace Harassment Prevention for Managers, version 3.0

En Español: Prevención del acoso en el lugar de trabajo para gerentes, Versión 3.0
ID del Curso: lch_01_a25_lc_esdo

Discrimination and harassment at work can have a corrosive effect on an organization’s culture and can lead to low employee morale, reduced productivity, and even criminal liability. This course will provide an overview of the types of behaviors that can give rise to discrimination, harassment, and retaliation claims, including those based on sex, race, color, national origin, religion, age, and disability. It will also discuss the benefits of and strategies for promoting a respectful work environment that is free of all forms of harassment, intimidation, and discrimination, while focusing on the specific role managers have in modeling appropriate behavior, responding to inappropriate conduct, and handling complaints from employees. If you have questions about harassment either during or after this course, please contact the designated human resources professional at your company who is trained in this area. This course was developed with subject matter support provided by the Potomac Law Group, PLLC.

Please note, however, that the course materials and content are for informational purposes only and do not constitute legal advice. Because laws and regulations governing discrimination and harassment may change, the most current legal developments may or may not be reflected in the course. Nothing herein, or in the course materials, shall be construed as professional advice as to any particular situation or constitute a legal opinion with respect to compliance with any law or other directive. Transmission of the information is not intended to create, and receipt does not constitute, an attorney-client relationship. Readers should not act upon this information without seeking independent legal advice.

Course ID:
lch_01_a25_lc_enus

Approx Time:
1 hour

Location:
Compliance –> Featured Compliance
Cursos de español –> Prevención del acoso en el lugar de trabajo para gerentes, Versión 3.0

Workplace Management: Employment Laws and Regulations

The HR practitioner must continuously maintain a working level of knowledge regarding laws and regulatory standards that impact the organization’s relationship with its employees and that serve to protect the interests of both parties. Organizational noncompliance may lead to financial penalties and other indirect costs, such as reputational impacts. In this course, you’ll learn about a number of federal laws and standards and their amendments, covering areas of compensation, employment, health and safety, employee relations, and employee protection. The course contents are based on the Body of Competency and Knowledge (BoCK), 2015 of the Society for Human Resource Management (SHRM). While the course helps learners to prepare for the SHRM-CP/SCP certification exams, it is equally useful for HR professionals who want to improve their effectiveness in the workplace and advance their careers.

Course ID:
hr_20_a04_bs_enus

Approx Time:
2 hours

Location:
Human Resources –> HR Competencies

Workplace Security Awareness

En Español: Concientización sobre seguridad en el lugar de trabajo
ID del Curso: esh_sah_a93_sh_esdo

This course will provide an awareness-level orientation of basic workplace security fundamentals and appropriate actions for workers to take in the event of potential threat situations that may be encountered in the workplace, including encountering trespassers, receiving phone threats, dealing with workplace violence incidents, evacuating during an emergency, and protecting against various types of terrorist acts. The content in this course is designed to comply with the intent of the applicable regulatory requirements. Learner objectives are to identify general security guidelines and best practices, recall how to deal with trespassers and unknown persons in the workplace, describe how to deal with threatening phone calls, identify actions to take in the event of workplace violence incidents, recall steps to take in the event emergency situations require evacuation, and describe protective measures to take in the event of various acts of terrorism in the workplace, including mail tampering, biological threats, chemical threats, explosions, nuclear blasts, and radiation threats.

Workplace Security Awareness was developed with subject matter support provided by EnSafe Inc., a global professional services company focusing on engineering, environment, health and safety, and information technology.

Course ID:
esh_sah_a93_sh_enus

Approx Time:
30 mins

Location:
Compliance –> Workplace Safety
Cursos de español –> Concientización sobre seguridad en el lugar de trabajo

Writing Effective E-mails and Instant Messages

En Español: Cómo escribir correos electrónicos y mensajes instantáneos efectivos
ID del Curso: acm_02_a01_bs_esdo

E-mail has become an indispensable part of the way organizations communicate, conduct business, and maintain their operations. Knowing e-mail etiquette is key to using this business tool effectively. It can help ensure you get messages across quickly, appropriately, and concisely. This course introduces tried-and-true guidelines for e-mailing effectively, fundamental elements every e-mail should contain, and the importance of keeping e-mails concise. The course also covers the etiquette associated with using instant messaging programs as an extension of e-mail.

Course ID:
acm_02_a01_bs_enus

Approx Time:
30 mins

Location:
Customer Service & Sales –> Business Communication Essentials
Cursos de español –> Cómo escribir correos electrónicos y mensajes instantáneos efectivos

** Written Communication

Challenge Series

A strong writer has the power to inform, persuade, and inspire others using nothing but ideas and words. In this Challenge Series exercise, you’ll do all of those things and more, as you analyze and improve an important piece of written communication. The learner plays the role of an employee charged with writing a submission essay for an award competition.

Course ID:
_pc_ch_pach015

Approx Time:
15 mins

Location:
Customer Service & Sales –> Business Communication Essentials
Business Impact and Challenge Series –> Challenge Series

Courses – Y

Your Role in Workplace Diversity

En Español: Su rol en la diversidad en el lugar de trabajo
ID del Curso: apd_01_a02_bs_esdo

To understand and appreciate diversity in the workplace, you must develop an understanding of yourself and the ways in which you and others view the world. Your ability to use a variety of strategies to effectively deal with diverse situations is very important. Equally important is the ability to share these effective strategies openly and leverage the diversity that exists within the organization. In this course, you’ll explore strategies to help you become aware of your attitudes toward diversity, increase your acceptance of diverse cultures, people, and ideas, and become an advocate for diversity within the workplace.

Course ID:
apd_01_a02_bs_enus

Approx Time:
30 mins

Part of HRCI Compliant Group:
Diversity on the Job Group

Location:
Management –> Management Essentials
Human Resources –> HRCI –> Diversity on the Job Group
Cursos de español –> Su rol en la diversidad en el lugar de trabajo


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