Anger can be an incredibly damaging force, costing people their jobs, personal relationships, and even their lives when it gets out of hand. However, since everyone experiences anger, it is important to have constructive approaches to manage it effectively. This workshop will help teach participants how to identify their anger triggers and what to do when they’re angry.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Staying Positive

Being “smart” isn’t enough. To reach your full potential, personally and professionally, you need emotional intelligence—the set of skills that enables you to manage your own feelings and relate effectively to the feelings of others. This course will show you how to use emotional intelligence at work to increase your success and satisfaction.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Staying Positive

Sound leadership involves both the leader and the people he or she leads. Everyone needs to work in harmony to accomplish a specific purpose. As an effective leader you will need to reinforce that purpose. You should establish a firm direction on how the work will be undertaken and completed.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Leadership
Training Center –> Management Academy –> Level III: Adv. Supervisor Skills Training

An organization with employees of only one personality style, like a painting with only one color, would be dull and ineffective. When you understand and recognize the value of each style, then your personality and those of your colleagues can complement each other and harmonize like the colors of a single work of art.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Team Building

This easy-to-follow program features a series of workplace vignettes that illustrate disrespectful behavior and how to correct it. Both employees and managers will be able to use the seven commonsense guidelines to discuss issues of respect in a diverse workplace as it relates to their own experience and behavior.

Approx Time:
30 mins

Location:
Training Center –> New Compliance Trainings!

A distracted workforce is less than effective. Employees who do not pay attention to their work can waste valuable time and make careless mistakes. Attention management is a useful skill that allows managers to connect with their employees on an emotional level and motivate them to focus on their work and how to reach their personal and company goals.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Personal Growth

Virtually everything that happens for good or ill in an organization, or even between human beings in general, is a direct result of communication. Nothing in life gets done without it. In fact, your entire being is involved in it every minute of every day.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Communications
Training Center –> Management Academy –> Level II: Core Competencies

Selling is a complex and sophisticated process, but successful sales begin and end with the essentials. Whether you’re selling high-tech or a neighborhood window-washing service, this is a good place to start.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Communications
Training Center –> Customer Service and Sales

Being an effective member of a team is a great way to build your skills and broaden your relationships. For many people it is a new opportunity; others have been on teams before, with experiences ranging from awful to terrific.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Team Building

One of the most important work group concepts of the last fifteen or twenty years is that of teams. But not all teams are alike. Your own experience with teams may vary widely from that of others. You may have been on really effective teams, or you may have wasted a lot of time on teams that floundered.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Team Building
Training Center –> Management Academy –> Level IV: Team Leadership

Your customers will make you or break you, and developing relationships is the bottom line. Find out how you can provide consistent and legendary customer service to maintain your competitive position.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Communications
Training Center –> Customer Service and Sales

Good business ethics are essential for the long-term success of an organization. A company’s ethics will determine its reputation and will have an influence on all levels of business. It will influence all who interact with the company including customers, employees, suppliers, competitors, etc. All of these groups will have an effect on the way a company’s ethics are developed. It is a two-way street, the influence goes both ways, which makes understanding ethics a very important part of doing business today.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Business Management

Writing is a key method of communication for most people, and it’s one that many people struggle with. This workshop will give participants a refresher on basic writing concepts such as spelling, grammar, and punctuation. It will also provide an overview of the most common business documents such as proposals, reports, and agendas. All of this will provide that extra edge in the workplace.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Business Management

You make a lot of important decisions in your lifetime and choosing the right daycare provider is probably one of the most crucial. How do you make an informed choice about where your child should spend a large part of his or her formative years? What should you look for to select the right daycare center for your needs? This course will help answer these important questions.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Personal Growth

To address the growing problem of incivility in the work setting, this workshop introduces the concept of civility, its importance to a company, as well as its typical causes and effects. You will learn skills needed to effectively practice civil behavior, as well as different ways organizations can systematize civility in the workplace.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Management

Sales professionals work hard to develop a winning sales approach. They thrive on establishing mutually satisfying relationships with prospective customers and enjoy showing them how they can be more successful and meet their goals with whatever the salesperson is selling. But until money changes hands, there is no sale. The culmination of all the effort is closing a sale. This course will help you improve your track record.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Business Management
Training Center –> Customer Service and Sales

Coaching and counseling are skills that can be learned through practice, persistence, and patience, just like figure skating. If you have a genuine desire to develop and support others and the self-discipline to practice the specific strategies, you can become proficient as a coach or counselor.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Coaching and Counseling
Training Center –> Management Academy –> Level II: Core Competencies

For the better part of every day, we are communicating to and with others. Whether it’s the speech you deliver in the boardroom, the level of attention you give your spouse when they are talking to you, or the look that you give to the cat, it all means something. This workshop will help participants understand the different methods of communication and how to make the most of each of them.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Communications

Many managers shudder at the thought of performance feedback interviews. It’s one of the most challenging and intimidating responsibilities that leaders have. But a performance review is a great opportunity for you and your subordinates to develop a positive working relationship and improve productivity.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Management
Training Center –> Management Academy –> Level III: Adv. Supervisor Skills Training

Conflict is inevitable. It can destroy and it can create. With skilled intervention, conflict has the potential of developing better communication, more effective solutions, and greater empathy.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Communications
Training Center –> Management Academy –> Level III: Adv. Supervisor Skills Training

Wherever two or more people come together, there is the possibility of conflict. This course will give participants a six-step process that they can use to modify and resolve conflicts of any size. Participants will also learn crucial conflict resolution skills, including dealing with anger and using the Agreement Frame.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Personal Growth

Welcome to the ]Culture of Civility: Creating a Harassment-Free Workplace (Connecticut) video course meant to help all employees, regardless of their position, understand how to recognize and respond to harassment, as well as how to behave appropriately and prevent harassment from occurring in the first place. This course, comprising 18 video lessons, defines different types of harassment, explains how bystanders can respond, and describes the process for investigating harassment complaints. By learning about things like the reasonable person standard and the federally protected classes, viewers will be better able to navigate workplace situations and keep themselves and their coworkers safe from harassing and inappropriate behavior. After completing this course, viewers will be familiar with workplace issues like sexual harassment, abusive conduct, and harassment based on sex and gender.

Approx Time:
2 hours

Location:
Training Center –> New Compliance Trainings!

Turning a group of people into an integrated, cohesive unit at any level of a project or organization can be a challenge. Turning leaders into a team is even tougher-but absolutely essential!

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Team Building
Training Center –> Management Academy –> Level IV: Team Leadership

You are responsible for organizing, motivating, guiding, directing, and otherwise orchestrating the activities and assuring the results of a group of sales professionals. Where do you start? How do you keep their creative energy high? How do you help them maintain their focus and positive attitude through the ups and downs of a dynamic career? This course will give you some great ideas.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Team Building
Training Center –> Customer Service and Sales

Welcome to “Culture of Civility: Creating a Harassment-Free Workplace”. This course, comprising 9 video lessons, defines different types of harassment, explains how bystanders can respond, describes the process for making harassment complaints, defines the reasonable person standard and federally protected classes. After completion, viewers will be familiar with issues like sexual harassment, abusive conduct, and harassment based on sex and gender as well as how to address them.
This course is valid for 1 PDC for the SHRM-CP or SHRM-SCP and 1 hour of recertification credit through HRCI.

Approx Time:
1 hour

Location:
Training Center –> New Compliance Trainings!

In the past few decades, psychologists and business people alike have discovered that successful problem solvers tend to use the same type of process to identify and implement the solutions to their problems. This process works for any kind of problem, large or small. This workshop will give participants an overview of the entire creative problem solving process, as well as key problem solving tools that they can use every day.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Personal Growth

Welcome to “Culture of Civility: Creating a Harassment-Free Workplace”. This course, comprising 14 video lessons, defines different types of harassment, explains how bystanders can respond, describes the process for making harassment complaints, defines the reasonable person standard and federally protected classes. After completion, supervisors will be familiar with issues like sexual harassment, abusive conduct, harassment based on sex and gender, investigating complaints and supervisory responsibilities.
This program is valid for 2 PDC for the SHRM-CP or SHRM-SCP and 2 hours of recertification credit through HRCI.

Approx Time:
2 hours

Location:
Training Center –> New Compliance Trainings!

One out of every four full-time workers is harassed, threatened, or attacked on the job each year. That is a shocking statistic, yet most companies do not have a written policy on workplace violence, have not taken preventative measures, and probably do not understand the causes or warning signs of such behavior. While you hope a violent situation never occurs in your company, this course will help prepare you and your company to effectively manage violent situations should they occur.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Management

Delegation is an integral part of employee development, product improvement, and workload management. When done correctly, it can make your job easier and your subordinates’ jobs more fun. By using just a few key tips and strategies, you can make it a win-win situation.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Supervision
Training Center –> Management Academy –> Level III: Adv. Supervisor Skills Training

Fortune 500 companies aren’t successful by accident. They use strategic plans and consistently outperform companies that do not. A strategic plan directs the resources of an organization to a successful future-it’s the route a company follows.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Leadership
Training Center –> Management Training –> Level IV: Team Leadership

Every day you make decisions and respond to life choices in the blink of a moment, but have you ever stopped to consider how you learned the crucial decision making skills that enable you to do this? These skills, often called critical thinking skills, constitute the toolbox of thought processes that determine your ability to act with wisdom and prudence in any given situation.

Approx Time:
30 mins

Location:

Training Center –> Personal and Professional Training –> Personal Growth

Removing an employee’s source of livelihood should be considered as a last resort-yet sometimes it is the right thing to do. Discharging an employee can be a difficult process. That is why careful planning and preparation can help ensure the action is appropriately and fairly applied.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Supervision
Training Center –> Management Academy –> Level III: Adv. Supervisor Skills Training

The goal of corrective action, is not to punish underachievers, but to improve their performance. As a supervisor or manager, you are the “coach” of a work team. How effectively you deal with problem conduct and performance will largely determine whether that team will celebrate victory or wallow in defeat.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Management
Training Center –> Management Academy –> Level II: Core Competencies

FMCSA 49 CFR Part 382.603 of the FMCSA regulations states each employer shall ensure that all persons designated to supervise drivers receive at least 60 minutes of training on alcohol misuse and an additional 60 minutes of training on drug use. Our reasonable suspicion training programs are fully compliant with FMCSA 49 CFR Part 382.603 regulations. Whether your company needs Reasonable Suspicion training for your supervisor(s) or manager(s) to help with DOT regulations or to promote your drug free workplace, we have the solution. Our online “Reasonable Suspicion” training course was developed based on years of tested industry experience with a focus not only to educate on the issues related to drug and alcohol abuse, but to be an interactive and effective tool in applying these practices in the real world situations. During the course, we will discuss and review the parameters of the law; provide specific insight on how these rules apply in determining “reasonable suspicion”; provide an overview of the substances addressed by the law; and will, in general, provide the supervisor with a tool to guide them in determining if an individual should be approached for “reasonable suspicion.” For organizations not guided by the law, we will provide the basic underlying principles of understanding drug and alcohol abuse so that supervisors can better understand the dynamics of drug and alcohol abuse and begin implementing or expanding policies for providing a “drug-free workplace.”

Approx Time:
2 hrs 30 mins

Location:
Training Center –> New Compliance Trainings!

This course will give you the tools you need to be emotionally intelligent in your workplace. An employee with high emotional intelligence can manage his or her own impulses, communicate with others effectively, manage change well, solve problems, and use humor to build rapport in tense situations. These employees also have empathy, remain optimistic even in the face of adversity, and are gifted at educating and persuading in a sales situation and resolving customer complaints in a customer service role.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Staying Positive

As you enter the work area your employees scatter, trying to look preoccupied so they won’t have to…ugh…talk to you! As an executive in your organization, you may feel detached from your lower-level employees. How can you convince them not to be intimidated by you and your position? What are their concerns about the organization? This course takes you through ways you can show your employees just how committed you are to their opinions and concerns. As you create this direct link with your employees they will begin to see you as a great resource in their work, not a hindrance.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Communications
Training Center –> Management Academy –> Level III: Adv. Supervisor Skills Training

“Getting Real About Workplace Violence” is for frontline employees and staff. Thoughtfully designed and produced to increase awareness and empower viewers, it informs but doesn’t overwhelm. Part 2 discusses response to extreme violence. This guidance is open-ended and easy to remember, enabling quick and decisive action when every second counts!

Approx Time:
15 mins

Location:
Training Center –> New Compliance Trainings!

Everyone has dreams and goals. Achieving personal and professional goals, however, requires planning and action. Learning how to manage time and set realistic goals will increase your chance of success in every area of your life. Following the advice in this course will help increase your productivity and help you achieve your dreams.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Personal Growth

As our population ages and lives longer, difficult guardianship decisions will be made more often. Families and individuals need to develop a comfort level in dealing with and caring for the elderly. They need a working knowledge of available resources that can help them make the best decisions for their loved one.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Personal Growth

A vital way of becoming more effective in both business and life is by becoming more self-aware. If you can become aware of your self – your strengths and your weaknesses – then, you can become aware of the effects you create. Only once you know your effects can you know how to change them, or even whether you should. Implementing the guidelines in this module is the first step in a continual process of deepening your awareness of yourself and the effects you create. Becoming more effective can only deepen your rewards in both your professional and personal life.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Personal Growth

As contact around the globe becomes quicker and easier, one thing is certain: the ability to adapt to people from other cultures and to communicate effectively with them is a skill few can afford to neglect. Travel with us through this course to learn how to master Intercultural Business Etiquette.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Business Management
Training Center –> Personal and Professional Training –> Communications
Training Center –> Management Academy –> Level II: Core Competencies

We’ve all met that dynamic, charismatic person that just has a way with others, and has a way of being remembered. This workshop will help participants work towards being that unforgettable person by providing communication skills, negotiation techniques, tips on making an impact, and advice on networking and starting conversations.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Personal Growth

Sure, your résumé may have helped you get your foot in the door, but it’s the interview that’s going to determine whether or not you get the job. Learn how to be prepared, know how to answer difficult questions with savvy, and get the job you’ve always wanted!

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Personal Growth

Matching the right candidate with the job is a critical function for any supervisor. With a little preparation, and by following some simple guidelines, you can ensure the time you spend interviewing job candidates is time well spent.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Management
Training Center –> Management Academy –> Level IV: Team Leadership

Teams can provide wonderful opportunities for collaboration and innovation. But sometimes, as a leader of a team, you encounter frustrations and roadblocks and just want to pull your hair out! Overcome the hurdles that get in the way of your team reaching its goals by leading your team to success with these strategies.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Team Building
Training Center –> Management Academy –> Level IV: Team Leadership

Although meaningful change is rarely easy (have you ever attempted a diet or tried to stop smoking?) it is a necessity of modern life. Organizations and individuals need to develop comfort in dealing with this constant challenge.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Leadership
Training Center –> Management Academy –> Level III: Adv. Supervisor Skills Training

Handling disagreement constructively is central to personal satisfaction and organizational effectiveness. Improved skill at managing interpersonal differences will enrich your work, your relationships, and your career.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Leadership
Training Center –> Management Academy –> Level IV: Team Leadership

Negativity in one employee can spread, affecting the climate of the entire workplace and increasing the emotional burden of your job. While managing negative people is tough, there are the methods which enable you to keep your cool, defuse employee negativity, and create a positive culture in your workplace.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Leadership
Training Center –> Management Academy –> Level III: Adv. Supervisor Skills

The managing process involves organization and planning, the proper allocation of resources, and the promotion of a strong team effort. It requires an understanding of the interacting effects between different project activities, sound leadership, and proper implementation of the planned work.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Supervision
Training Center –> Management Academy –> Level IV: Team Leadership

Stress management training can provide the necessary skills and knowledge for you to offset the potentially negative effects of a stressful environment. You can actively take steps to increase your self-awareness and integrate a variety of proven stress management responses into your management style.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Staying Positive
Training Center –> Management Academy –> Level IV: Team Leadership

What’s your idea of retiring in style? Soaking in rays on a white sand beach? Roaming the continent in an RV? Spending hours in the garden without ever needing to give a thought to having enough money? Whatever your retirement ideal, the way to reach it is to invest in a 401(k) and use the strategies in this module to maximize the return on your investment. Your future is in your hands.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Personal Growth

You have to start some place, and most of the time, that’s a cold call. You have only one chance to make a positive first impression, so you want to make the most of the opportunity. How can you present yourself the very best way in those first few seconds? What approach will open the door with a new prospect? Learn the basics that will put you well on your way to mastering cold calls.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Communications
Training Center –> Customer Service and Sales

We all need to be motivated in order to reach our goals. And to achieve our goals as managers and supervisors, we must create a motivating environment, not only for ourselves, but also for our employees.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Leadership
Training Center –> Management Academy –> Level III: Adv. Supervisor Skills

The transition from acting as a trainer to becoming a performance consultant can be challenging and sometimes even scary. You may feel inadequate and unsure of the business in which you’re getting involved. But if you follow certain steps and prepare yourself adequately, you can make a smooth and rewarding transition—a solid foundation for your new career.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Supervision
Training Center –> Customer Service and Sales

Participants will review a series of critical concepts regarding sexual harassment. All major areas of harassment in the workplace will be addressed.

Approx Time:
1 hour

Location:
New York State Compliance Training and Resources

Participants will review a series of critical concepts regarding sexual harassment. All major areas of harassment in the workplace are addressed. Supervisory responsibilities in cases of harassment or discrimination are detailed.

Approx Time:
1 hour

Location:
New York State Compliance Training and Resources

Participants will review a series of critical concepts regarding sexual harassment. All major areas of harassment in the workplace are addressed. Supervisory responsibilities in cases of harassment or discrimination are detailed.

Approx Time:
30 mins

Location:
New York State Compliance Training and Resources

“I’ll get organized just as soon as I find the time.” “I have a great system. I just let things go, and if it is really important, someone will call about it!” Do these statements sound familiar? Crawling out from underneath your stacks of paper can be challenging, but it is also a skill that can be learned. This course teaches you strategies for getting rid of the stacks of paper, clearing off the top of your desk, organizing your files, and managing all those sticky notes, paper clips, and pens. You will be able to find things the first time you look for them and will cease being confused about what projects are where and who’s doing what.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Personal Growth

Even with the predictability of death, we’re rarely prepared for it. In one brief moment, our lives change forever. The death of a loved one is painful, but there is hope. You must allow yourself the time to grieve-and learn how to work through and express that grief.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Personal Growth

Many people become afraid when asked to give a presentation in front of a group. But there are ways to master the challenges of public speaking. With adequate preparation, you can confidently deliver a presentation that captivates your audience.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Communications
Training Center –> Management Academy –> Level III: Adv. Supervisor Skills

El video de MARCOM “Prevencion del acoso sexual (para empleados)” muestra la responsabilidad legal de una empresa para evitar y tratar incidentes de acoso sexual, examina las poli­ticas y procedimientos a seguir a la hora de investigar las denuncias de acoso sexual, e indica como entrevistar a las victimas, acosadores y testigos potenciales. Mediante una poderosa combinacion de audio, video, texto y coloridos graficos, este curso proporciona la formacion mas rentable sobre cumplimiento normativo y de seguridad disponible. El curso esta dividido en distintas secciones logicas con el fin de retener y comprender facilmente la informacion.

Approx Time:
15 mins

Location:
Training Center –> New Compliance Trainings!

In today’s competitive environment, organizations are committed to continually improving performance. An essential ingredient in this quest for excellence is feedback.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Communications
Training Center –> Management Academy –> Level II: Core Competencies
Training Center –> Management Academy –> Level III: Adv. Supervisor Skills

Anger has played a significant role in history. Wars, divorces, new nations, and old feuds have sprung from the root of anger and impacted society, families, and individuals. Today, anger is an accepted emotion, but many of us have seen inappropriate anger modeled in our families of origin.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Staying Positive
Training Center –> Management Academy –> Level IV: Team Leadership

Most parents are concerned about their child’s development, especially today when violence is witnessed firsthand or in the media. It is extremely important to recognize and respond to early signals of violence in young people. Early detection can even make the difference between life and death.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Staying Positive

People need to know when they are doing a good job. They want to know that their leaders notice their efforts and contributions, and that they are appreciated and valued. As a leader, you want to provide this positive reinforcement because it creates a work environment where employees can be motivated to do their best.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Management
Training Center –> Management Academy –> Level II: Core Competencies

Social intelligence can seem like a complicated term and can make many of us feel nervous. But social intelligence is something we deal with every day and it can help us navigate better experiences from our social environment. Whether we’re at home or at work, knowing how to be more aware of ourselves and our surroundings can help us make the best out of any social situation!

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Personal Growth

People love to stay connected, so it’s no wonder that social media sites continue to grow in popularity. However, with social media sites going mobile and are open 24 hours a day, people can often forget where to draw the line, especially at work. Examine and implement ways to move forward with technology without letting it interfere with productivity.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Communications

As a team leader, you are responsible for making sure that your team knows how to solve problems together. Although it takes some time, working together will greatly increase the likelihood of a high quality solution. It will also generate energy and enthusiasm in the team for successful implementation.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Team Building
Training Center –> Management Academy –> Level IV: Team Leadership

Positive and negative stress is a constant influence on all of our lives. The trick is to maximize the positive stress and to minimize the negative stress. This workshop will give participants a three-option method for addressing any stressful situation, as well as a toolbox of personal skills, including using routines, relaxation techniques, and a stress log system.

Approx Time:
1 hour

Location:
Training Center –> Personal and Professional Training –> Staying Positive

This task may seem intimidating, but if you use the strategies and tips in this course, you will be able to transform an ordinary work group into a dynamic contributor to your organization’s success – and find personal and professional rewards along the way.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Supervision
Training Center –> Management Academy –> Level III: Adv. Supervisor Skills

Skilled negotiators will save money, save time, and achieve a high degree of satisfaction. But in order to become a skilled negotiator you need to learn the ins and outs of negotiating successfully.

Approx Time:
30 mins

Location:
Training Center –> Customer Service and Sales

In most organizations, customer service departments represent only a portion of the overall service responsibility. Everyone from CEO to shipping clerk provides customer service and contributes to an organization’s reputation for quality service. In this course, you will learn effective telephone skills that will help you be even more professional when speaking on the telephone and enable you to give your callers the quality service they deserve. You will learn tips for handling telephone technology, strategies for managing discussions, and ways to influence your customer’s perception of the company.

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Communications
Training Center –> Customer Service and Sales

Welcome to our 7 part video course on interviewing! When organizations reject a prospective employee, it’s not always because the applicant was the wrong person. Sometimes it’s because it was a bad interview. As a result, managers who don’t know how to conduct good interviews miss out on hiring good employees. This course will help put a process in place and provide the best interview, not just for the interviewee or yourself, but your company as well. Objectives include understanding the psychology of hiring, documenting job requirements, developing questions, conducting an interview, and what to avoid when interviewing. This program is valid for one PDC for the SHRM-CP/SCP and one hour of recertification credit for HRCI.

Approx Time:
45 mins

Location:
Training Center –> New Compliance Trainings!

A clock, a watch, an hourglass-these instruments measure and mark the passing of our most valuable asset-time. In spite of the title of this course, time cannot be managed. Nor can it be saved. It can only be spent. How you spend it determines the quality of your life. Your choices express your values and create your memories. It’s all up to you!

Approx Time:
30 mins

Location:
Training Center –> Personal and Professional Training –> Staying Positive
Training Center –> Management Academy –> Level II: Core Competencies

Welcome to our video course “Understanding Workplace Substance Abuse for Employees.” This three-part series of video lessons will help you learn the impact of substance abuse in the workplace, characteristics of the substances of common abuse, and how to recognize and address addiction. This program is valid for one PDC for the SHRM-CP or SHRM-SCP and one hour of recertification credit through the HRCI.

Approx Time:
30 mins

Location:
Training Center –> New Compliance Trainings!

Welcome to our video course “Understanding Workplace Substance Abuse for Managers.” This four-part series of video lessons includes the three lessons from the employee-oriented video course that will help you learn the impact of substance abuse in the workplace, characteristics of the substances of common abuse, and how to recognize and address addiction. It also includes a video lesson specifically written for managers that describes the responsibilities of leaders to keep their people safe and productive. This program is valid for one PDC for the SHRM-CP or SHRM-SCP and one hour of recertification credit through the HRCI.

Approx Time:
30 mins

Location:
Training Center –> New Compliance Trainings!