More benefits, better results, higher engagement

ESI’s expanded benefits for employees with personal problems results in more than double the number of employee who access EAP services.

Over 98% of employees report that they were satisfied with EAP assistance.

Employee Benefits


ESI brings you the best solution with more benefits, services and resources to allow both employees and supervisors deal with the personal problems and issues. See for yourself!

Telephonic Counseling

Telephonic counseling is available 24/7 with Masters and Ph.D. clinical counselors who provide in-the-moment counseling and referral to local resources.

All employees and their immediate family members are eligible for telephonic counseling and short-term, in-person counseling. Immediate family members are defined as spouse, children, life partner, or anyone who lives with the employee. Dependent children up to age 26 are also covered.
Personal Counseling

All counseling services start with a phone call or an online click 24 hours a day, 7 days a week. Experienced counselors–not call center staff–provide immediate help. These Masters and Ph.D. level clinical counselors help assess your problems and issues. Often, they can resolve the issues, but if not, they will refer you to face-to-face counseling with a local counselor for additional help. We’ve built a referral network of more than 40,000 private practice providers located throughout the U.S. and Canada to supplement our proprietary counseling services. In addition, our Member website offers private access to thousands of articles, assessments, videos, and information resources.
Certified Personal Financial Coaching

Our Certified Financial Coaching helps Members to address budgeting, credit, debt and money management issues. And because our Coaches are also Behavioral Health Clinicians, they are experienced in change management and in addressing the stress, family problems and mental/emotional issues that often accompany financial problems.

Certified Financial Coaching includes:
• One-on-one telephonic coaching and counseling from Certified Financial Coaches
• Financial Assessments to help you assess your financial health, calculate your net worth, determine debt to income and credit scores, and profile your spending personality.
• More than 100 online Financial Education courses and quizzes in such topics as financial planning, budgeting, savings, debt, credit and investing.
Legal Services

Professional legal services are provided for issues not related to employment or medical concerns. Members will receive a free legal consultation per legal issue with an attorney. Should a Member need to retain an attorney, a referral is made to a private attorney who specializes in the area of need. A 25% discount is applied to legal services billed at an hourly rate if the attorney is retained.

We also offer an extensive legal library which includes Will templates, hundreds of forms for issues including, but not limited to: consumer, creditor, healthcare, childcare, eldercare, landlord/tenant issues and pet agreements. It also contains contract samples and hundreds of articles. Financial Assessments to help you assess your financial health, calculate your net worth, determine debt to income and credit scores, and profile your spending personality. More than 100 online Financial Education courses and quizzes in such topics as financial planning, budgeting, savings, debt, credit and investing.
Debt Counseling

Comprehensive professional credit counseling is available to assist employees in developing a budget and/or debt restructuring plans.

ESI provides no-cost financial consultation services to our Members with CPAs and Certified Financial Planners. Typical matters include tax planning, retirement and college planning questions. Financial planners can be retained at a discounted monthly rate.

ESI also has internet based services available such as financial calculators, budget templates, trainings and an entire resource center, Tools for Tough Times, to help our Members cope with today’s financial pressures. Online training topics include: Financial Basics for Non-financial Managers; Personal Financial Planning and Managing your 401K.
Child & Elder Care

ESI provides unlimited consultation and referral service for elder and child care needs. Members are given access to specialists who assess each Members’ individual circumstances and provide support, education, and appropriate referrals.
Caregiver Benefits

Caregiving can be one of life’s most challenging issues. With Caregiver Benefits, Members can access counselors with special training to get help finding local resources and information on medical and home care needs.
Personal Development

The Personal Development Program is designed to help employees balance their work and personal life. Offering tutorials, exercises and worksheets, the program helps employees assess personal skills, objectives and goals. In addition, there are over 50 training modules that help employees develop their skills in a host of work and life areas.
Information Resources

Many Member problems require information instead of, or in addition to, counseling. Information Resources are available for thousands of topics. A sampling of subjects includes:

A sampling of subjects includes:

• Wills and other legal templates
• Over 150 Financial Calculators
• Over 900 Health/Wellness videos
• Child/Elder Care locators
• Home ownership and mortgages
• Cancer, diabetes and other illnesses
• Taxes and the IRS
• Consumer rights and resource
Wellness Center

The Wellness Resource Center contains the latest, most reliable articles, videos and self-assessments for dealing with stress, diet, fitness and smoking. As employees increase their knowledge and understanding of these topics, they can greatly reduce their health risks and increase their overall wellbeing. All employees of the organization and their immediate family members are eligible to utilize these valuable resources.
Lifestyle Benefits

Lifestyle Benefits include a menu of value-added wellness and personal development services designed to enhance a Member’s quality of life. By harnessing the aggregate power of hundreds of thousands of Members, we are able to negotiate special rates and discounts. Available benefits may vary by season and geography and are accessible from ESI’s website or by calling our 800 number.
Personal Assistant

Everyday issues can disrupt an employee’s productivity. Members can call or email ESI’s Personal Assistant for help with day-to-day problems.

Help is available for hundreds of issues, including:

• Finding a local medical or dental provider
• Consumer law and consumer rights
• Scholarships and financial aid
• Summer camp options
Stress Assessment & Services

Virtually every employee suffers from some degree of stress. Employees with acute stress can enter a specialized Stress Assessment and remediation program.

The program components include:

• A thorough assessment
• Identification of critical stressors
• Counseling intervention
• Stress reduction strategies tailored to the Member’s specific needs
Adoption Counseling

With Adoption Benefits, Members can access an adoption counselor to get help through the various stages and types of adoptions. Members receive an adoption guide and referrals to adoption agencies, attorneys and adoption support organizations. An adoption specialist provides ongoing counseling throughout the adoption process.
Special Needs Children

ESI also provides Special Needs Benefits for Members who have a child with special needs. A special needs counselor conducts a full needs assessment, discusses options, makes referrals to community resources – and provides ongoing counseling and support.
Pet Information

We’ve compiled an online Pet Help Resource Center that offers a centralized location for resources and help. It features links and articles on a variety of pet-related matters and our pet care specialists can answer questions regarding pet health, behavior and training.
EAP App

Members have the convenience and privacy of 24/7 access to all EAP benefits and services at their fingertips wherever they go via the EAP smartphone app. The app offers all the same great tools, benefits and resources that are accessible via computer, but in a more mobile-friendly format. The app is downloadable free for iOS and Android.
Work/Life Benefits

Juggling work with the demands of family and personal issues can be difficult. With our Work/Life Benefits, employees can access help and expert resources to address the challenges and concerns of daily living.

Some of the most common Work/Life issues that our Members face are:

• Child care and daycare
• Aging issues and elder care
• Health and wellness
• Legal problems and family law
• Debt and debt restructuring
• Financial planning
• Education and tuition planning
• Real estate and tenant/landlord concerns
• Estate planning, probate and wills
Peak Performance Wellness Coaching

Employees engaging with a Wellness Coach improve their health and ultimately reduce health care costs. Almost two-thirds of Members who engage with a Coach ultimately reach their wellness goals.

Wellness Coaching includes:

• One-on-one coaching and counseling from an integrated team of coaches and clinicians
• Coaching for Fitness, Nutrition, Weight Loss, Stress, Tobacco Cessation and Drugs & Alcohol
• Frequent messages via our Automated Digital Communication System to create employee awareness of behavioral health risks

Employer Services


We have redefined the EAP concept to include an entire menu of management focused solutions to help you minimize costs and maximize productivity. Our EAP provides an important adjunct to your internal Human Resource staff. Our Employer services include:

Peak Performance Benefits

Traditionally, EAPs provide counseling services to help employees resolve their problems and return to full productivity. That’s been our core service at ESI EAP and we’ve done it well: We provide more benefits to employees, get higher utilization, deliver better results, and earn higher satisfaction ratings. We can also help maximize the productivity of all your employees. Studies have shown that 4 out of 5 employees are not performing at peak levels.

To address that, we have developed Peak Performance Benefits, which include:

• Peak Performance Knowledge Center
• Peak Performance Personal & Professional Coaching
• Peak Performance Wellness Coaching
HR Consultants

When complex employee issues arise, we provide direct access to our human resource consultants and clinicians. Managers may contact our clinical staff or our certified SPHRs (Senior Professionals in Human Resources) for counsel on virtually any human resource issue. SPHRs keep up-to-date on various employment matters such as FMLA, ADA and Workers’ Compensation.
Administrative Referral

The Administrative Referral is a formal process to address unacceptable employee performance and document remedial actions. When a manager is confronted with an employee performance problem, your Human Resource Department can refer the employee to a case manager for counseling. Employers who utilize this program find that most employees can be restored.
Online Compliance Training

ESI is the only EAP to offer a complete curriculum of online compliance and management training programs. The curriculum includes dozens of course modules covering the full range of employee compliance issues, critical employment practice issues, and management training.
Trauma Response Service

Through our Trauma Response services, ESI has trained counselors and other certified personnel ready to respond to the needs of your organization should any of your personnel experience a traumatic situation at work.

Counselors include grief and trauma specialists as well as team members certified in basic and advanced critical incident stress management. Responses include on-scene deployment, telephonic counseling and private counseling as well as group debriefings.
Management Academy

The ESI Management Academy is an entire curriculum of online training programs that promote the key management skills every manager needs to succeed in a supervisory role. Certificates are available for those who complete the training modules.
Supervisor Resource Center

ESI provides an online Supervisor Resource Center. This section of our website contains copies of forms, policies, articles and other tools designed to help develop people management “best practices.” An extensive array of articles and Web resources are also available to help you solve the everyday problems that are encountered when managing people.
Drug-Free Workplace

Most employers recognize the value of maintaining a drug-free workplace. Drug-Free Workplace compliance requires creating a Drug-Free Workplace policy, conducting drug and alcohol awareness training, and offering treatment options for employees abusing drugs in the workplace. Our consultants guide and assist in the development of a comprehensive program. The Omnibus Transportation Testing Act mandates alcohol and drug testing for “safety sensitive” employees in the transportation and pipeline industries. Our entire program is available to client organizations via the Internet, where employers have access to up-to-date policies and procedures. There are links to all necessary resources, including drug testing sites and substance abuse professionals. In addition, we include the online training programs needed to ensure that managers and supervisors meet federal training requirements.
Background Search Benefits

Sometimes the best management assistance we can provide is to help identify inappropriate potential employees before they are hired. Our pre-employment background checks can cut turnover rates and trim the costs of rehiring and retraining. With ESI, you will be able to verify Social Security numbers and determine if candidates appear on the national sex offender registry or the FBI wants and warrants at no charge. Other screening for such things as credit history, driving records, local criminal records, education and work history verification is also available.
Automated Digital Communications

ESI’s proprietary Automated Digital Communications (ADC) system allows ESI EAP to engage in periodic e-mail communications with Members. Utilization is the key to maximizing the effectiveness of your EAP by helping employees to resolve issues and distractions that hinder productivity. At ESI EAP, we achieve superior levels of utilization – more than double that of traditional EAPs – through regular Member communications about services and benefits. Our e-communications supplement a host of traditional communication tools from brochures, posters and table tents to videos and attendance at health fairs.
Workers’ Comp Portal

Workers’ Compensation is a critical issue for every employer that requires any sort of physical stress. Employers who utilize the portal are better able to manage the risk of injury and reduce lost time when injuries do occur. Key features of this portal include hundreds of articles, videos, forms, sample policies, articles and quizzes on critical risk management topics, covering –Safe hiring & firing best practices: Injury prevention and safety resources: What to do when someone is injured at work: and OSHA record keeping requirements, forms and much more!
Mediation Services

Our Member organizations will receive a 15% discount on hourly services from a leading mediation and arbitration provider.

Some of the benefits of mediation services include:

• Avoiding costly and prolonged litigation
• Reducing employee turnover and replacement costs
• Minimizing supervisor time managing disputes

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We’re Redefining the
Concept of EAP