White Papers to keep you informed
Employee Productivity and Wellness and overall Benefit Costs were identified as the top two employer concerns.
EAP services offer organizations a high return on investment if properly promoted and utilized. If employees are spending close to 3 weeks of time at work dealing with personal issues as research shows, even a small reduction in that productivity loss will more than offset the cost of your EAP program. But with many EAPs, there’s a sizeable utilization gap representing untapped productivity loss reduction potential for employers – not to mention the burdens that could be eased for the respective employees by problem resolution.
Unrecognized productivity losses cost employers over $3,000 per employee per year. Our experience in dealing with thousands of employers over more than 30 years tells us that productivity losses related to employee personal problems is an issue that is typically not on the CEO’s radar. Most don’t even recognize it as an issue; those who do consistently underestimate the true cost to their organization represented by employees who are coping with a personal or a life problem. Yet this issue affects productivity in a profound way, resulting in substantial losses.
The Summit Federal Credit Union
“The Summit Federal Credit Union has worked with ESI since 1984 and I am extremely impressed with the level of support, responsiveness, expertise and overall service provided to the credit union and to our employees. With their guidance and partnership, we have successfully implemented, or plan to implement, solutions that will continue to make a positive impact on our organizational culture. ESI is extremely easy for our employees to work with, too. The staff at ESI is caring and compassionate. They have always handled employee situations on a priority basis and in a highly confidential manner. I am very pleased to be working with ESI. ”
Central MA Special Education Collaborative
“Since joining ESI in 2009 the Central MA Special Education Collaborative employees have found invaluable resources and training to help deal with work and life challenges. The EAP has helped us establish a successful program allowing our staff to find assistance to both administrative and personal issues. We have been pleasantly surprised to find such prompt response to issues at any time day or night.”
Weeks Medical Center
“ESI has been wonderful for me, the management team, and our staff. Their support of the website and the overall benefits available has made this service invaluable. Thank you for all you do.”
“ESI has always responded to the needs of the Cattaraugus-Allegany BOCES in a prompt and professional manner. The employee assistance program has been an asset to our management personnel in dealing with sensitive employee issues that impact work performance. It also has been a vital resource to our employees when they needed a place to turn for assistance with a wide range of personal difficulties.”
“At Whirley-DrinkWorks!, we feel that ESI clearly sets the standard for a “business partner.”
Our utilization rate for the Employee Assistance Program is high across all categories of services and we attribute that to the excellent services and reputation ESI has established with our TeamMates. ESI exceeds expectation through their service, professionalism, training and care they take with each individual who reaches out for assistance.
ESI continues to go above and beyond by offering flexible schedules to allow our TeamMates to get help at any time. They also provide valuable service to our supervisors and management staff going above and beyond normal training. Our organization is very satisfied and would recommend ESI based off of their professionalism and “people focus.” ”
Beth Pellegrino – HR Director
EYP Architecture & Engineering, P.C.
“As the Director of Human Resources, I was looking for a comprehensive EAP program to meet our diverse needs. For more than two years now, ESI has exceeded our expectations by providing personalized and effective services.
Our utilization is up over our previous EAP – largely due to the excellent educational programs offered through ESI. Our employees are extremely pleased by the wide range of services offered and feedback continues to be positive. All matters are handled in a capable and confidential manner. I consider ESI to be a true leader in Employee Assistance Programs.”
Academic Travel Abroad, Inc.
“I have been very impressed by the quality and variety of services provided by ESI. They span much more than the traditional counseling services provided by an EAP, and they seem to be adding at least one or two new services each year. Our employees are one call away from an answer to a weight loss question, a pet care issue or a legal concern.”
Rochester Midland Corporation
“Rochester Midland Corporation has worked with ESI since 2001. We have always received immediate and appropriate response when we have needed their services. Our employees have been impressed with the level of service they receive when they are in need. The ESI Personal Development online training programs are an excellent benefit and are often “required” training for specific subject matter. The website is easy to navigate and full of useful information for both employees and their families.
The counseling staff is knowledgeable and compassionate. They have always handled employee situations in a highly confidential manner. Thank you ESI!”
Freedom Credit Union
Some of the comments heard by employees are: I don’t know what we would have done if we didn’t have them to turn to My daughter is doing so much better at home and at school thanks to the assistance I received from our EAP. They really made me feel comfortable and like I was being heard and, What a wonderful benefit, thank you so much for providing this!” Our employees have had nothing but good things to say about their experiences with ESI.
ESI is always responsive and helpful whether to our employees calls, my requests, or even during robbery response/counseling. In fact we are about to utilize their services for our mandatory on-site Anti-Sexual Harassment Training. Their monthly newsletters are packed with important information relative to their services and serve as a reminder to our employees that ESI is just a phone call away.”
The Bank of Greene County
“The Bank of Greene County has been using the EAP services of ESI since 2005. We couldn’t be happier. Not only are there services for our employees but also for us, the employer. We have used the Management Academy for our management team training and have used the Administrative Referral program to assist specific employees that we send or refer to the program for assistance in an area that they may be struggling with. Pre-employment screening is also offered at a very reduced price. The EAP has been very well received by our employees – there is the usual assistance with personal matters, family issues including child or elder care, work-related matters handled on a confidential basis and, of course, financial information including debt counseling. This is more than just an EAP. Plus the cost has been kept low and the results are high!! We give them a 5 star rating!!!”
Harrington Industrial Plastics
“Our utilization speaks for itself – ESI is here to stay. When our renewal comes up, it is simply a benefit our company cannot do away with. The key is in implementation and consistent awareness to our employees. ESI makes this very simple with a smooth and accommodating roll out program, monthly newsletters and innovative new services. Good service is out there but great EAP programs begin with ESI Employee Assistance Group.”